Beverly Hilliard, University of North Dakota

John Krucenski, Prometric

Have your idea Have a time frame Know your contacts Don’t give up, don’t give up, don’t give

up

Search for support Pro’s and Con’s list

Be prepared to wait! You get a detailed list of what you need. Legal documents can take a long time

when they need to go through many departments.

Verify every item you order as it can change slightly

Read as many rules and regulations as you can!

Be prepared for delays in getting things up and running! Especially at the University level.

Delays in shipping, ordering, payment, returns, etc.

Never to early to think about this Can you run center with current staff If you hire – be careful – high energy position

YOUR ONLY AS GOOD AS YOUR STAFF-PERSONAL STRESSORS CAN NOT SHOWAT CENTER

Training – planned well TOM(Territory Operations Manager) – server damaged

Server cabinet did not fit Training was condensed due to server –

hands on training Organization is a must You will need more filing cabinets than

you think

Training will prepare you for opening TOM stayed for morning of opening Nervous – not really Positive, professional, I CAN DO IT

attitude Many resources

Students love having the center – get positive feedback everyday

Monetary Reward – fund other position for Counseling Center

Training Extensive Resources – list of people to

call

The delays with contracts Communication on so many levels The Unexpected

YES – the Pro’s outweigh the Con’s!!!!

Universities & Colleges are ideal partners Already committed to testing. Understand the importance of test security. Strong customer service skills.

When possible – Prometric partners with U & C

Replacing a Sylvan partner. Adding capacity/seats to an existing market. Opening a new market.

Where, When & How Much Annual Test Center Planning Process – review current

capacity. New clients may require new sites. Replacement sites.

Different timeline for each.

Who We Contact Current partner gets priority NCTA membership & contacts Cold call

Working with the School – Discovery Period Find a Champion Explain the Requirements Find Space

50% of all discussions end at this point

Requirements for CBT delivery with Prometric include: Minimum 5-6 days per week of operation

Saturdays needed Long-day testing (9-hours) at least 1x per week Test all programs offered by Prometric Dedicated staff to the testing area Background checks required Other services may be requested to support broader line of

business: Fingerprinting License issuance

Dedicated test room

Test Center Layout• Dedicated room

• Direct line of sight

• 48” wide desks

• Access between proctor & test room

Success Depends Upon Teamwork & Support Senior Level Support Legal/Contracts Support Facilities/IT Support Other Critical Support.

Successful Implementations have the following Clear vision & plan to share internally. Conduct an internal discovery meeting with all

stakeholders. Ensure budget & schedule can be supported. Kick off meeting. Frequent progress reports

Lessons Learned Long lead time to negotiate agreement. Internal approvals for remodeling can be daunting. Initial set up requires a significant amount of work. Need a strong champion. Passive support takes too long. Prometric operations staff understanding academic

environment.

Flexibility – Patience – Communication -Understanding

Necessary from all parties. Prometric & the University