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Better Together: Pair Performance Support &
Microlearning to Drive Results
Valerie Hall, Orange County Public Schools
Josh May, ANCILE Solutions
• Overcoming Learning Challenges at Orange County Public Schools
• Integrating Performance Support into Business Applications
• The Future of Corporate Communications Via Microlearning
Today’s Agenda
OUR VISION
To be the top producer of successful students in the nation
OUR MISSION
To lead our students to success with the support and involvement of families and the community
OUR CUSTOMERS
• Students
• Parents
• Community
• Employees
• 10th largest school district in the United States
• 22,000 employees – 2nd in Orange County
• Over 180 schools and 182,000 K-12 students
• Another 50,000 students in Adult and Career Ed
• Students from 212 countries speaking 166 languages
• Food Services feeds > 26 million meals/year (145,000 per day)
• The largest transportation system in Central Florida – 16 million miles per year (85,000 per day)
• Since 2003: 30 new schools + 39 rebuilt or extensively renovated
• General fund budget for 2012-2013 $1.6 billion
• Capital fund budget for 2012-2013 $1.2 billion
Orange County Public Schools
3
• Demands of a changing customer base – want the answer now
• Support costs rise, funding decreases – competition and economic reality
• More systems cannot equal more employees
• Tasks need to be completed immediately – tight time lines and reporting
requirements – highly regulated business with ties to all levels of
government
• Interaction time is limited - more duties, less time
• More support needed outside core business hours
• Mobile workforce – not just for your desktop anymore
• One place to go for answers
• Coming up – external customers
• After hour support – 24/7
• Vendor support
Solving Learning Challenges with Performance Support
• SAP
• Student Management Systems
• FASTER.NET
• Certify
• State Reporting System
• Enterprise Data Warehouse
• Web Notification Application
• GeoLearning
• MyGov.us
• EEDR
• iBuy
• WebEx
• Council Great City Schools
• Sharepoint Portals
• uPerform
OCPS Business System Landscape
• How to Request Materials from
Surplus
• Field Trip Ticket
• EEDR – Emergency Evacuation
Drill Reporting
• Prepayment Refund Policy
• Safe School
• Technology Investigation
Procedure
• Request Access to an
Application
Types of Operations Documentation
• Plan Review Procedures for
Existing Schools
• Processes and Procedures
for Permitting
• Requesting Inspections
• Requests for Certificate of
Construction Completion
• Transportation Reports
• After School Review Form
• Over 80 authors trained
• 665 documents published
• 45 eLearning assets built
• Training assets double as support assets
• One-stop shopping
• Tied to granting system access – automated process
• Popular support and requests for the quick, “don’t have to wait for you”
answers
• Coming Soon:
• 24/7 support – internal, external
• Expanded use of Employee Self-Service and Management Self-Service
• Recruiting, paystub, W4 and address changes in place
• Coming soon – travel reporting, W2, leave requests, vendor registrations
• Expansion of Supplier Relationship Manager to include Vendor interactions
Results from OCPS
A complete solution to rapidly create, organize, distribute, access, and maintain organizational knowledge to promote a community of collaboration
What is ANCILE uPerform™ ?
Record the menu paths,
steps, field entries, and
screenshots automatically.
1 Edit both a document and simulation
in the single source XML file. 2
Publish the job aids for end
user performance support.
Deliver context-sensitive
help to end users at their
desktops.
3
9
• Rapid Development
• No eLearning experience required
• Insert text, graphics, and audio
• Leverage stencils and templates
• Testing and validation
• AICC, SCORM 2004 and 1.2
• HTML output
• PowerPoint import
• Adaptive branching
ANCILE uPerform: Rapid eLearning Development
11
Over half of Fortune 100 companies use our products.
12
Marrying Microlearning and Performance Support
uAlign-
OCM
Corporate
Communications (videos)
uPerform
eLearning Navigation and
Overview
uPerform
Concepts
Process overviews
Roles and responsibilities
uPerform
Demonstrations of
transactions
uPerform
Hands-on exercises (live
system)
Simulations Assessments
uAlign
Surveys
uPerform
On-line help = procedures (job
aids), & tutorials (eLearning)
uAlign
Process Change/Improvement
Notifications
Ongoing learning
Assessments
Before Class Classroom (virtual)
On the Job
uAlign Campaign
• Getting the right information
(filtered, relevant, agnostic)
• To the right people
(targeted)
• At the right time
(prioritized)
• Wherever
(cloud, mobile)
• Ensuring Comprehension
(knowledge check)
What is ANCILE uAlign™?
• Distribute a how-to video to your consultants
• Send a new product announcement to your sales team
• Schedule an internal communications campaign to introduce a new
employee benefit
• Provide an alert on a new SEC rule to your finance team and assess their
comprehension
• Send a workplace safety reminder to your warehouse
employees
What Can You Do With ANCILE uAlign?
Messages
• Knowledge nuggets
• Text
• Links
• Video
• Attachments
• Response & knowledge checks
• Set delivery & due dates
• Sorted by priority
• Mark as favorite
Channels
• Broadcasts messages to wide
audience
• Allow people to subscribe or
select specific users or groups
Campaigns
• Deliver messages in series
• Allow users to consume content at their own pace
• Set start date
• Set due date
• Add users after campaign start, allowing them to ‘catch-up’
• Josh May
• 443.561.3899
• Valerie Hall
For More Information
Visit our table at the Networking Reception: Monday, 5:45,
Coronado Ballroom
Performance Support Tools of the Trade: Vendors’ Perspectives on
What Works: Tuesday, 1:30 – 2:30 , Acapulco