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BEST SURVEY 2007
Report
Copenhagen 2007
BEST 2007
2 BEST Survey 2007
Contents
About the survey
Participants
Sample
Method
How to read the graphs
Overall results
Quality dimension indexes, individual questions
Satisfaction and impact
Appendix
Quality dimensions and indexes for subgroups
Background information
BEST 2007
3 BEST Survey 2007
About the survey
The following cities participated in the BEST 2007 survey: Stockholm (Extended questionnaire) Oslo (Extended questionnaire) Helsinki (Extended questionnaire, with additional questions) Copenhagen (Extended questionnaire, with additional questions) Vienna (Extended questionnaire) Berlin (Extended questionnaire) Prague (Extended questionnaire)
For all cities 1000 residents in defined areas have been interviewed. The exception is Helsinki where 150 additional interviews where performed in the Espoo area. All interviews have been done by telephone. The response rate for each city is given in the table to the right.
Results from the survey have been weighted with respect to sex and age to match the profile in each area. The Helsinki results are weighted with respect to geography as well, to correct for the uneven distribution of interviews resulting from the extra interviews in Espoo. All 1150 interviews in Helsinki are included in the analysis.
The questionnaire used in the survey is an updated version of the 2006 questionnaire. Since 2006 one new statement (‘The information is good in stops and terminals’) and two new background questions (‘region/geography’ and ‘usage of different modes of public transport’) have been added.
In Copenhagen the question on ‘usage of PT modes’ have been formulated differently. In Copenhagen respondents were asked how often they used each transport mode. For reporting and comparison purposes these questions have been recoded as follows: If a respondent states that he/she travels with PT on a daily basis, all transport modes which this respondent use on a daily basis is coded as ‘generally uses’. Transport modes who are not used on a daily basis have for this respondent been coded as ‘not used generally’.
Response rate
Stockholm 64 %
Oslo 28 %
Helsinki 32 %
Copenhagen 40 %
Vienna 54 %
Berlin 33 %
Prague 31 %
BEST 2007
4 BEST Survey 2007
How to read the graphs
Breakdown
<TOTAL BASE: NNN>
58
55
61
75
50
52
77
77
65
75
54
28
30
-12
-12
-12
-6
-14
-14
-9
-6
-12
-6
-12
-20
-28
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Partially/Fully agree
Hardly/Don't agree at all
Index
<TOTAL BASE: NNN>
-21
-29
-27
-8
-32
-8
-17
-22
-27
55
47
50
72
30
83
63
40
47
TRAFFIC SUPPLY
PT is good for school_work trips
PT is good for leisure trips
PT is good for trips in the city centre
PT is good for trips outside the city centre
Nearest stop is close to where I live
Travel time on PT is reasonable
Waiting time is short at transfers
I am satisfied with the number of departures
Hardly/Don't agree at all Partially/Fully agree
The graphs show the proportion of respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.Respondents with a neutral position are not displayed in the graphs. The topmost column show the distribution for the compound index, while the columns underneath show the distributions for the individual questions that make up the index.
The graph show proportion of respondents that agree/disagree to the statement (as described in more detail above). The topmost column show the distribution for the total city sample, while the columns underneath show the distribution for certain relevant subgroups of the total population – the subgroups included are sex, age, travel frequency, place of residence (city region) and mode(s) of public transport used most often by the respondent.
Results 2007
BEST 2007
6 BEST Survey 2007
Copenhagen Indices 2007
-11
-21
-29
-28
-9
-11
-15
-12
-39
-23
58
57
40
43
66
70
54
70
35
49
CITIZEN SATISFACTION
TRAFFIC SUPPLY
RELIABILITY
INFORMATION
STAFF BEHAVIOUR
SECURITY AND SAFETY
COMFORT
SOCIAL IMAGE
VALUE FOR MONEY
LOYALTY
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
58 56 58 52 58
57 56 55 54 57
40 38 45 44 48
43 48 53 50 52
66 65 65 63 69
70 70 70 65 70
54 54 58 55 55
70 68 67 61 66
35 32 31 22 37
49 45 45 39 46
Copenhagen 2007
Quality dimensions
BEST 2007
8 BEST Survey 2007
-21
-25
-37
-8
-27
-8
-19
-23
-25
57
56
41
80
41
85
56
37
55
TRAFFIC SUPPLY
PT is good for school_work trips
PT is good for leisure trips
PT is good for trips in the city centre
PT is good for trips outside the citycentre
Nearest stop is close to where I live
Travel time on PT is reasonable
Waiting time is short at transfers
I am satisfied with the number ofdepartures
Hardly/Don't agree at all Partially/Fully agree
Copenhagen Traffic supply
2007 2006 2005 2004 2003
57 56 55 54 57
56 56 51 54 56
41 42 38 39 40
80 81 81 77 78
41 41 42 41 42
85 83 84 85 84
56 58 57 55 59
37 39 34 33 38
55 50 49 50 56
BEST 2007
9 BEST Survey 2007
Copenhagen Information
-28
-9
-41
-33
43
69
27
33
INFORMATION
It is easy to get the information neededwhen planning a trip
Information is good when trafficproblems occure
Information is good in stops andterminals
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
43 48 53 50 52
69 70 73 71 74
27 27 32 29 29
33 - - - -
BEST 2007
10 BEST Survey 2007
Copenhagen Staff behaviour
-9
-11
-6
66
58
73
STAFF BEHAVIOUR
Staff answers my questions correctly
Staff behaves nicely and correctly
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
66 65 65 63 69
58 57 58 58 62
73 73 71 68 76
BEST 2007
11 BEST Survey 2007
Copenhagen Security and safety
-11
-15
-10
-7
70
59
71
79
SECURITY AND SAFETY
I feel secure at stations and bus stops
I feel secure on board busses and trains
I am not afraid of traffic accidents whenusing PT
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
70 70 70 65 70
59 58 56 54 60
71 70 71 66 70
79 82 81 76 82
BEST 2007
12 BEST Survey 2007
Copenhagen Comfort
-15
-16
-14
-9
-26
-12
54
54
53
63
38
64
COMFORT
PT travel is comfortable
Transfers are easy
Busses and trains are modern
Busses and trains are clean
I normally get a seat when travel with PT
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
54 54 58 55 55
54 53 57 53 52
53 58 57 54 58
63 59 68 66 63
38 38 43 43 40
64 64 66 63 61
BEST 2007
13 BEST Survey 2007
-12
-21
-10
-4
70
46
76
86
SOCIAL IMAGE
More people will travel with PT in thefuture
PT is good for the environment
PT is beneficial to society
Hardly/Don't agree at all Partially/Fully agree
Copenhagen Social Image
2007 2006 2005 2004 2003
70 68 67 61 66
46 42 42 31 38
76 77 75 73 76
86 83 82 79 83
BEST 2007
14 BEST Survey 2007
Copenhagen Value for money
-39
-29
-50
35
39
30
VALUE FOR MONEY
PT gives good value for money
PT fares are reasonable
Hardly/Don't agree at all Partially/Fully agree
2007 2006 2005 2004 2003
35 32 31 22 37
39 39 39 27 42
30 25 24 16 31
Oslo 2007
Satisfaction and impact
BEST 2007
16 BEST Survey 2007
Satisfaction and impact
• This graph shows the relationship between the scores for each quality dimension and its relative impact on citizen’s satisfaction.
• The scores for each quality dimension are shown on the x-axis. The y-axis shows the relative impact of each quality dimension on the overall satisfaction. Impact scores are based on a regression analysis, in which the effects of each dimension on overall satisfaction are calculated while controlling for the effect of all other, and possibly confounding, dimensions. This analysis returns the individual effect of each dimension i.e. the effect that cannot be accounted for by the other dimensions.
• The horizontal grey line indicates the average impact of each dimension, across all cities participating in the 2007 survey. The vertical grey line indicates the average proportion of citizens in agreement with each dimension, across all participating cities.
• Based on the averages, there are 4 regions in this plot. In the lower left quadrant we find dimensions that has low scores, but that also have low impact on overall satisfaction – these dimensions should receive less attention. In the lower right quadrant we find dimensions that has high scores, but low impact on satisfaction – the main focus here should be to maintain satisfied customers. The focus with regard to dimensions positioned in the upper left quadrant should be to improve satisfaction, since these dimensions have high impact on overall satisfaction, but are currently given low scores by the citizens. The PT service already succeed with the dimensions positioned in the upper right quadrant, which are rated high and has high impact on overall satisfaction. The focus here should be to maintain the level of service and improve satisfaction if possible.
• The graph show the relative “movement” of each dimension by plotting both this year’s position and its position in the last survey. The filled circles indicate this year, the open circles the scores for last survey.
BEST 2007
17 BEST Survey 2007
Satisfaction and impact – Copenhagen
0,0
0,1
0,2
0,3
0,4
0,5
0 10 20 30 40 50 60 70 80 90 100
Percentage positive
Imp
act
on
ove
rall
sati
sfac
tio
n (
std
.bet
a co
eff.
)
Traffic supply
Reliability
Information
Staff behaviour
Security and safety
Comfort
Value for money
Low effect and low scores
Low effect but high scores
High effect and high scores
High effect but low scores
* Filled circles 2007
Open circles 2006
Copenhagen 2007
Appendix
Copenhagen 2007
Citizen satisfaction
BEST 2007
20 BEST Survey 2007
Copenhagen CITIZEN SATISFACTION - Subgroups
58
5660
685153
6986
7168
5842
29
6463
5554
57
5758
7261
5849
-11
-14-8
-5-14-13
-6-7
-6-7-8
-19-27
-6-19
-14-10
-13
-7-12
-6-8-6
-17
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all<TOTAL BASE: 992>
Gender
Age
PT travel frequency
Geography
PT modes used
Copenhagen 2007
Traffic supply in subgroups
BEST 2007
22 BEST Survey 2007
Copenhagen Traffic supply - Subgroups
57
5459
615354
6370
6463
5548
43
6550
5451
54
5759
625756
53
-21
-24-19
-14-23-24
-18-16
-16-17
-20-30
-32
-14-24-25-24-23
-20-23
-16-21-20
-25
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
23 BEST Survey 2007
Copenhagen Good for work/school trips - Subgroups
<TOTAL BASE: 946>
56
5557
6753555656
7468
4741
28
6745
5353
46
5963
7157
5147
-25
-27-22
-15-29
-25-18
-20
-10-18
-23-39
-53
-17-24
-27-29
-31
-21-24
-11-21
-23-35
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
24 BEST Survey 2007
Copenhagen PT is good for leisure trips - Subgroups
<TOTAL BASE: 985>
41
3547
633333
5572
5654
332727
5236
4036
32
3937
534143
33
-37
-41-32
-11-42
-45-31
-14
-22-23
-44-54
-48
-22-46
-39-46-46
-40-47
-22-38-38
-42
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
25 BEST Survey 2007
Copenhagen PT is good for trips in the city centre - Subgroups
<TOTAL BASE: 972>
80
7981
78807978
92
8282
7880
72
7860
848082
758284
808283
-8
-8-8
-8-9-7
-9-2
-9-9-7-6
-13
-8-23
-7-7-7
-11-9-8-9
-5-4
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
26 BEST Survey 2007
Copenhagen PT is good for trips outside the city centre - Subgroups
<TOTAL BASE: 965>
41
3547
443738
4768
4345
4037
35
4531
4235
41
414544
4031
40
-27
-32-22
-20-28
-30-23
-20
-25-23-24
-34-31
-22-27
-31-26-25
-24-29
-19-30
-35-28
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
27 BEST Survey 2007
Copenhagen Nearest stop is close to where I live - Subgroups
<TOTAL BASE: 998>
85
8388
8988
8284
79
9189
8779
70
9493
8376
82
8486
9086
9081
-8
-9-7
-7-5
-11-9
-14
-6-7-5
-13-15
-4-2
-9-13
-10
-10-6-6
-9-6
-8
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
28 BEST Survey 2007
Copenhagen Travel time on PT is reasonable - Subgroups
<TOTAL BASE: 977>
56
5260
5448
5677
80
6466
5741
35
685151
4955
6349
6558
4951
-19
-23-15
-15-24
-21-9-8
-12-11
-16-33
-36
-10-21
-24-24
-16
-11-28
-14-14
-17-31
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
29 BEST Survey 2007
Copenhagen I am satisfied with the number of departures - Subgroups
<TOTAL BASE: 963>
55
5455
5454
526160
5361
5845
51
6660
4650
57
5864
5153
6650
-25
-25-24
-20-24
-28-22-23
-25-20
-23-31
-25
-15-19
-34-23
-25
-19-23
-29-23
-13-31
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Train Metro, Train
Bus Bus, Train
Bus, Metro Bus, Metro, Train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
30 BEST Survey 2007
Copenhagen Waiting time is short at transfers - Subgroups
<TOTAL BASE: 937>
37
3638
3534
404244
4540
3730
19
4926
353132
3847
3539
3635
-23
-27-20
-20-23
-26-20
-26
-22-23
-19-27
-34
-17-29-28
-23-21
-22-19
-21-27
-23-20
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
Copenhagen 2007
Reliability in subgroups
BEST 2007
32 BEST Survey 2007
Copenhagen Reliability - Subgroups
40
3644
283738
5762
4148
4431
21
4739
373837
3833
5142
4535
-29
-30-27
-32-29
-31-21
-25
-29-26-25
-33-41
-21-24
-34-25
-42
-36-31
-22-31-29
-25
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
Copenhagen 2007
Information in subgroups
BEST 2007
34 BEST Survey 2007
Copenhagen Information - Subgroups
43
4146
4445
4042
53
40454445
38
4535
4346
41
4447
4243
4145
-28
-30-26
-21-27
-31-31
-24
-34-26-26-26-26
-28-32
-29-27
-24
-25-25
-32-29-30
-25
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
35 BEST Survey 2007
Copenhagen It is easy to get the information needed when planning a trip - Subgroups
<TOTAL BASE: 958>
69
6870
6274
6866
63
6865
7570
62
7060
6775
66
7476
6369
6474
-9
-10-8
-3-7
-11-15-16
-10-8-8
-11-10
-10-12
-9-8-8
-6-4
-13-11-10
-7
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
36 BEST Survey 2007
Copenhagen Information is good when traffic problems occur - Subgroups
<TOTAL BASE: 946>
27
2629
3726
2230
41
2633
2229
25
2713
3128
25
2827
322322
27
-41
-46-37
-40-39
-46-40
-33
-52-40
-37-38-38
-43-51
-42-40
-35
-44-41
-43-38
-47-37
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
37 BEST Survey 2007
Copenhagen Information is good in stops and terminals - Subgroups
<TOTAL BASE: NNN>
33
2938
3235
2931
55
2539
3536
25
373231
3432
3035
33353534
-33
-34-33
-21-34
-38-38
-24
-40-31
-33-30-31
-31-32
-38-32-32
-25-33
-38-38
-34-32
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
Copenhagen 2007
Staff behaviour in subgroups
BEST 2007
39 BEST Survey 2007
Copenhagen Staff behaviour - Subgroups
66
6765
566466
7583
706968
5954
6556
6369
74
676971
6869
60
-9
-8-10
-14-10
-7-6-4
-8-10
-8-9-7
-11-8-9
-6-6
-9-4
-7-9
-13-11
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
40 BEST Survey 2007
Copenhagen Staff answers my questions correctly - Subgroups
<TOTAL BASE: 935>
58
5859
475657
7280
636262
4944
605354
6066
5860
666264
50
-11
-10-12
-14-13-11
-8-5
-10-14
-9-12
-9
-13-7
-14-8-9
-10-5
-9-13-11
-15
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
41 BEST Survey 2007
Copenhagen Staff behaves nicely and correctly - Subgroups
<TOTAL BASE: 962>
73
7671
6570
7678
86
7776
7368
63
7159
7178
82
767877
7473
70
-6
-5-7
-13-6-4-5
-2
-5-6-7-6-4
-9-10
-5-4-3
-8-3
-6-5
-15-7
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
Copenhagen 2007
Security and safety in subgroups
BEST 2007
43 BEST Survey 2007
Copenhagen Security and safety - Subgroups
70
7466
6967
7072
78
767372
6353
7458
6870
68
7574
7069
7566
-11
-8-13
-10-11-11-10-10
-8-8
-10-14
-18
-9-12-11
-9-15
-8-8
-11-11
-9-11
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
44 BEST Survey 2007
Copenhagen I feel secure at stations and bus stops - Subgroups
<TOTAL BASE: 986>
59
6454
665756
6265
6964
5949
38
6846
5262
56
6363
6159
7053
-15
-12-18
-14-15
-17-14-15
-12-10
-16-22-22
-10-17
-19-14
-21
-13-14
-16-14-12
-19
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
45 BEST Survey 2007
Copenhagen I feel secure on board busses and trains - Subgroups
<TOTAL BASE: 984>
71
7567
77687070
80
747675
6253
7654
7072
68
75707072
7869
-10
-7-12
-9-9
-10-9
-13
-8-6
-10-12
-19
-8-10-10
-9-15
-7-7
-10-11
-9-9
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
46 BEST Survey 2007
Copenhagen I am not afraid of traffic accidents when using PT - Subgroups
<TOTAL BASE: 992>
79
8277
6477
848587
8678
8176
68
7774
8376
81
8688
79767778
-7
-4-9
-7-8-6-7
-3
-5-7-5
-8-14
-10-8
-4-5
-9
-5-4
-7-9-7-5
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
Copenhagen 2007
Comfort in subgroups
BEST 2007
48 BEST Survey 2007
Copenhagen Comfort - Subgroups
54
5355
535252
6369
5757
5553
38
5746
5353
57
5855
5955
5153
-15
-15-15
-15-17-15
-11-14
-16-12
-15-17
-23
-16-17-16
-13-15
-14-11
-13-14
-21-17
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
49 BEST Survey 2007
Copenhagen PT travel is comfortable - Subgroups
<TOTAL BASE: 992>
54
5157
5948
5268
66
6057
5351
35
5345
5453
60
595961
564850
-16
-18-14
-11-20
-15-9
-10
-14-10
-14-20
-29
-16-23
-16-14-12
-14-9
-13-13
-30-16
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
50 BEST Survey 2007
Copenhagen Transfers are easy - Subgroups
<TOTAL BASE: 971>
53
5056
525251
6061
6459
5143
36
6642
4845
54
5348
605557
49
-14
-17-12
-15-14-15
-10-19
-10-11
-13-19
-29
-10-22
-16-15-13
-15-10-10-11
-7-17
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
51 BEST Survey 2007
Copenhagen Busses and trains are modern - Subgroups
<TOTAL BASE: 985>
63
6164
576163
6980
606666
6152
6949
6060
65
6463
6862
6565
-9
-8-10
-11-9-8-8
-10
-12-4
-9-10
-13
-8-9
-11-6
-9
-4-9
-10-9
-11-10
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
52 BEST Survey 2007
Copenhagen Busses and trains are clean - Subgroups
<TOTAL BASE: 980>
38
4135
4439
3143
53
40384039
17
4131
3740
36
3941
3842
3537
-26
-24-27
-28-25
-28-20
-25
-28-24-24
-27-33
-29-20
-26-20
-31
-27-22-23
-25-30-28
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
53 BEST Survey 2007
Copenhagen I normally get a seat when travel with PT - Subgroups
<TOTAL BASE: 978>
64
6365
5560
6575
83
616466
6949
5362
686870
746767
6147
63
-12
-9-14
-8-17
-9-7-7
-13-12-13
-9-11
-18-13
-9-8-9
-11-3
-10-11
-26-11
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
Copenhagen 2007
Social image in subgroups
BEST 2007
55 BEST Survey 2007
Copenhagen Social image - Subgroups
70
7267
6168
727577
7172
6967
65
7173
6969
67
7371
69687069
-12
-11-12
-14-12-11
-9-11
-10-10-11
-14-19
-12-10-11-11
-13
-9-13-13-13-11-10
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
56 BEST Survey 2007
Copenhagen More people will travel with PT in the future - Subgroups
<TOTAL BASE: 973>
46
4943
4441
4657
63
5152
4041
44
5050
4743
39
5045
4842
4845
-21
-22-21
-18-26
-21-15-15
-15-18-18
-29-37
-20-13
-22-23-24
-17-27
-18-24
-19-21
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
57 BEST Survey 2007
Copenhagen PT is good for the environment - Subgroups
<TOTAL BASE: 984>
76
7775
577980
7674
7475
7878
69
7579
747877
8281
707574
79
-10
-9-10
-16-8-8
-11-14
-9-9
-12-8
-15
-11-13
-10-7
-10
-8-8
-16-9
-13-6
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
58 BEST Survey 2007
Copenhagen PT is beneficial to society - Subgroups
<TOTAL BASE: 991>
86
8984
8183
899193
898888
8382
8789
868585
8786878687
83
-4
-3-5
-6-4-4
-1-5
-5-3-2
-5-7
-5-4-2
-4-6
-2-3-4
-6-3-2
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
Copenhagen 2007
Value for money in subgroups
BEST 2007
60 BEST Survey 2007
Copenhagen Value for money - Subgroups
35
3336
2424
3755
71
3841
3329
22
3631
3431
40
3725
4535
3032
-39
-40-39
-52-50
-33-21
-17
-40-32
-40-43
-57
-35-52
-42-42
-33
-34-39
-34-41
-43-40
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
61 BEST Survey 2007
Copenhagen PT gives good value for money - Subgroups
<TOTAL BASE: 979>
39
3940
2528
4462
78
4445
3736
25
423839
3444
4430
4939
3237
-29
-29-30
-39-38
-24-14
-10
-28-24
-30-31
-47
-23-45
-31-33
-26
-27-32
-25-30
-33-28
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
BEST 2007
62 BEST Survey 2007
Copenhagen PT fares are reasonable - Subgroups
<TOTAL BASE: 986>
30
2732
2420
3149
64
3238
2922
19
3124
2828
35
3120
4031
2827
-50
-52-47
-64-61
-42-29
-24
-51-40
-50-54
-66
-47-60
-52-52
-41
-42-46
-42-52-53-52
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
Copenhagen 2007
Loyalty in subgroups
BEST 2007
64 BEST Survey 2007
Copenhagen Loyalty - Subgroups
49
5047
5641
4762
69
6560
4929
21
584848
4141
4754
585253
43
-23
-25-22
-10-28
-25-18-19
-9-10
-21-46
-52
-16-30
-23-28-28
-21-19
-13-24-24
-28
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
TrainMetro, train
BusBus, train
Bus, metroBus, metro, train
Partially/Fully agree
Hardly/Don't agree at all
Gender
Age
PT travel frequency
Geography
PT modes used
Copenhagen 2007
Background information
BEST 2007
66 BEST Survey 2007
Travel frequency in subgroups – Copenhagen 2007
24
19
24
45
17
21
17
15
20
15
44
18
14
23
26
25
36
22
20
34
35
19
30
37
31
36
23
20
26
14
28
22
19
20
24
29
18
20
22
24
27
21
3
26
30
25
17
29
21
1
24
23
6
8
4
2
7
7
6
12
7
5
1
7
5
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Working, fulltime
Working part time
Student
Retired
Others
Daily
A few times per week
A few times per month
Less than monthly
Never
BEST 2007
67 BEST Survey 2007
Life situation in subgroups – Copenhagen 2007
56
61
46
11
77
66
7
1
49
39
56
65
64
8
4
15
3
11
14
4
3
7
11
12
8
8
12
13
11
75
7
1
24
17
9
2
20
19
24
15
88
95
18
26
19
21
23
4
4
4
11
4
4
1
3
6
4
4
3
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
Working, fulltime
Working part time
Student
Retired
Others
Results 2007 – other available reports
at best2005.net