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Best Practice on
Business Performance Management
Who is COL?
35+ years in IT business
A member of Wharf Holdings
250+ Employees (HK, GZ & Shanghai)
Wide IT services range
Professional Services
• ERP, CRM, HRMS
• Business Performance Management / BI Solution
• IFRS/IAS for banking sector
• Industry specific System for Media & Health Insurance
• EDMS/ECM Solution
Data Centre Services
• Facilities Management
• Business Recovery / Disaster Recovery
Network Infrastructure and Hardware
• Cisco Silver Partner: Network Equipment
• EMC Velocity Partner: Disk Storage Solution
• StorageTek : Tape Storage Solution
• OCE : High Volume Printing Solution
Agenda
• What is “BPM”?
• Current business challenges that required “BPM”
• How “BPM” technology can help?
• Implementation experience sharing
• Integrated “BPM” showcase scenario
• Q&A
What is “BPM” ?
What is “BPM” ?
What is “BPM” ?
What is “BPM” ?
Business performance management (BPM) is a set of
processes that help organizations optimize their business
performance. It is a framework for organizing,
automating and analyzing business methodologies,
metrics, processes and systems that drive business
performance. (BPM Magazine, 2003)
BPM is the next generation of business intelligence (BI).
BPM helps businesses make efficient use of their
financial, human, material and other resources. (Wade,
David and Ronald Recardo, Corporate Performance
Management. Butterworth-Heinemann, 2001)
What is “BPM” ?
"BPM" is now becoming confused with
“Business Process Management", and
many are converting to the term
“Corporate Performance Management" or
“Enterprise Performance Management".
What is “BPM” ?
“Corporate performance management (CPM)
includes processes, such as strategy formulation,
budgeting and forecasting; methodologies that
drive some of the processes, such as the
balanced scorecard or value-based management;
and the metrics used to measure performance
against strategic and operational performance
goals. However, to be effective, CPM must be
supported by a suite of analytical applications
that provide the functionality to support these
processes, methodologies and metrics".
(Gartner, 1st December 2006)
Current Business Challenge
that required “BPM”
Existing Challenges
• Multiple Data Sources
• Data/Information or Report Latency
• Static Reports insufficient for Management to
speed up decision making process
• Management want Better Quality of Information
– Let them Identify the problem
– List out the opportunities
– Provide ability for forecasting, scenarios etc….
How “BPM” Technology can
help?
Typical BPM Technology Usage
Customer
info mgmt
processes
Customerhub
Variance
Reporting
Drill Down
AnalysisAd hoc
Query
Multi-Dimensional Analysis
Defined
Model
Centralized Data Mart
Operational
Model
User Presentation Function
Top
Account
KPI
Dashboard
Forecasting/
What-if
Scenario
Implementation Experience
Sharing
Overview of Implementation Stage
Solution
Delivery
System UseImplementation
PlanningEvolutionary
Development
Implementation Planning - Initiation
Common Issue:
Usually Don’t Know What the BOSS
Want!!!
Show the Readiness to adopt BPM
Information Gathering
•Senior Management Commitment
•Establishing BPM Objectives
•Formation of Project Committee
•Defined Requirement
Selecting BPM Solution
Implementation Planning – Strategy & Resource
• Reasonable Timeframe
• Costing
– Hardware, Software
– Human resources
•Key Business User
•Technical Person
• Selecting BPM Solution Strategy
– Self Develop
– Vendor Develop
– Package + Consulting
Implementation Planning – Strategy & Resource
BPM Solution
Strategy
Time Cost
Self Develop Long High
Vendor Develop Long Mid
Package +
Consulting
Medium Mid
Implementation Planning – Design (1)
ERP
CDM
IDW
Others
ETL
Meta Data
Processing DB
To-Be Data Warehouse
ROLAP
MOLAP
Operational DBs
Extract, Transform,
Load
Operational BI
Dashboards
Analytics
Excel Reports
ETL
Staging DB
Common Myth:
Data drill down as Detail as Possible
Implementation Planning – Design (2)
• Storage Sizing
– Daily/Monthly Consolidation
– Reserve for Unexpected Growth Rate
• Establish KPI
– Corporate vs Functional vs
Leadership ???
– Productivity vs Six Sigma vs Balanced
Scoredcard ???
Solution Delivery
• Data Interface & Migration
– When “New Data” meet with “Historical Data” !!!!
– Usually required Data Repack & Cleaning process
• Change Management (e.g. Additional Data Dimension)
– Detail Impact Analysis on the system performance
– Can it be done by Data Presentation Tools?
*** Data Modeling Technique ***
System Use (1)
• User Training
– Critical Process for “User” to Buy-in the system
– Suggest Project Owner/Internal User to conduct the
training
• With Business Knowledge
• Communicate in their Business Language
• Understand ad-hoc Requests & Questions
System Use (2)
• Data Security
– Line or cell level
• Special Functions
– Draft Monthly Figure Indicator
– Ad hoc Data Update
– Data Refreshing Indicator
Summary of Implementation
System Delivery
System Use System PlanningEvolution of
•Functionality
•Technology
•Organization
•Users
Integrated “BPM” Solution Showcase
Scenario
Integrated “BPM” Solution Showcase
Integrated “BPM” Solution Showcase
Integrated “BPM” Solution Showcase
Integrated “BPM” Solution Showcase
Integrated “BPM” Solution Showcase
Integrated “BPM” Solution Showcase
Integrated “BPM” Solution Showcase
Integrated “BPM” Solution Showcase
Integrated “BPM” Solution Showcase
Welcome to
Booth A
Question?
Thank You