Best Buy Club Manual

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    THE BEST BUY CLUB INFORMATION gUIdE 2012.13

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    TABLE OF CONTENTS

    THE BEST BUY CLUBClub Overview 4

    TICkETSVancouver Canucks Tickets 5

    Change O Address 5

    Reund Policy 5

    Replacement Policy 5

    ACCESSDirections To The Game 6

    Public Parking 7

    Access For Events 8

    Elevators 8

    Public Transportation 8

    gENERAL CONTACT INFORMATIONInternet Address 9

    Telephone Numbers at a Glance 9

    PREMIUM CLIENT SERvICEPremium Client Service Contact Inormation 10

    Concierge Service 11

    Rogers Arena Ticket Centre 12

    Hospitality Suite Rental 12

    Tours 12

    BEST BUY CLUB CATERINgAramark Sports & Entertainment 13

    Food Service 13

    Beverage Services 13

    Billing Procedures 13

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    AddITIONAL AMENITIESRestaurants & Lounges 14

    Security 14

    First Aid & Emergencies 14

    Canucks Card 15

    Access For Guests With Disabilities 15

    Lost & Found 15

    ATM Machines 15

    SEATINg INFORMATIONBest Buy Club Seating Map 16

    vANCOUvER CANUCkS TEAM STORE 17

    POLICIES & PROCEdURESAccess Times For Best Buy Club Members 18

    Conduct 18

    Hockey Etiquette 18

    Guest List 18

    Minors 18

    Smoking 18

    Alcohol Management 19

    Cameras 19

    Lights Out 19

    BEST BUY CLUB RULES & REgULATIONS 20

    gENERAL INFORMATIONSeating 21

    Rogers Arena Levels 21

    Sound & Vision 22

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    WELCOME TO THE BEST BUY CLUB

    Three artistic and contemporary levels with 176 viewing

    seats, the Best Buy Club is located right down the hall

    rom the General Managers box and press box, in the

    Canucks oensive zone or the rst and third periods

    This hockey experts view allows you to see the play

    happen beore it happens, an ideal spot to watch a

    Canucks game

    Your Best Buy Club Canucks experience starts rom the

    moment the elevator doors open A luxurious range o

    amenities await, including:

    Anall-inclusivefoodandnon-alcoholicbeverage

    selection including raw bar and che attended action

    stations

    Afull-servicenohostbaroeringpremiumspirits,

    eature cocktails and an extensive wine list

    Multipleatscreenhigh-denitiontelevisionswhich

    will allow you to experience the action wherever you

    are in the club

    Comfortableassignedseatingrangingfrom

    banquettes, to stadium seats to bar stools

    DedicatedConciergestatoprovideyouwith

    premium service

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    BEST BUY CLUB MEMBER TICkET INFORMATION

    vANCOUvER CANUCkS TICkETSPriortothestartofpre-seasonplay,youwillreceivea

    completepackageofallpre-seasonandregularseasonNHL

    tickets that have been purchased on your account or the

    Best Buy Club Complete details regarding playof tickets

    will be orwarded to you late in the regular season

    CHANgE OF AddRESSPlease advise your Account Executive immediately should

    your address or any other account inormation change

    REFUNd POLICYUnortunately, we cannot accommodate requests or

    reunds or exchanges on arena tickets once purchased

    REPLACEMENT POLICYLike many other buildings across North America, Rogers

    Arenahasimplementedthebar-codingsystemtoaccessthe

    building or all events Thereore, in order to replace a lost

    or stolen ticket, the ticket seat number is needed Please call

    your Account Executive with the required inormation and he

    or she will be happy to assist you

    Ticketholderscanalsore-print,sell(fullseasonticketholders

    only), donate, and orward their tickets online through their

    MYCANUCKSaccount(www.canucks.com/ticketholder).

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    ACCESS

    dIRECTIONS TO THE gAMERogers Arena is conveniently located at 800 Grifths Way

    in the heart o Vancouvers theatre and entertainment

    district.Easilyaccessiblebypublictransit(Stadium

    Skytrain stop, near Gates 2,3, 10 and Rogers Arena Box

    Ofce), Rogers Arena is also within a 15 minute walk o

    over 14,000 parking spots Situated between the Georgia

    and Dunsmuir Street viaducts, the acility is bounded by

    Grifths Way to the west, Pacic Boulevard to the south,

    Expo Boulevard to the north, and Abbott Street to the

    east

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    ACCESS CONTINUEd

    PUBLIC PARkINgThere are numerous pay parking lots in the immediate

    vicinity or your guests Please reer to the ollowing map

    or locations

    LOT

    310

    LOT

    456

    LOT

    1188

    LOT

    499

    LOT

    563

    LOT

    457

    LOT

    987

    LOT

    1888

    LOT

    946 LOT

    1875

    LOT

    315

    LOT

    582

    LOT

    610

    LOT

    1610

    LOT

    313

    LOT

    1960

    LOT

    1338

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    ACCESS CONTINUEd

    ACCESS FOR EvENTSBest Buy Club members and guests may enter Rogers

    Arena through the entrance at Gate 16 in addition to the

    six public gates Gate 16 is on Level 000 with access rom

    Abbott Street, and is located on the east side o Rogers

    Arena With the exception o children under the age o

    two, please be sure that you and your guests are ready to

    present your Best Buy Club tickets when arriving or an

    event For game and event access times, please reer to the

    Policies & Procedures section

    ELEvATORSYou will nd the east elevators at Gate 16 on ground Level

    000 located on Abbott Street This gate is designated or

    use by people with disabilities or guests requiring special

    assistance A passenger zone is available or easy drop o

    and pick up o guests Limousines and taxis may also drop

    o and pick up guests at Gate 16

    PUBLIC TRANSPORTATIONRogers Arena is located in the downtown core, and is

    easily accessible by public transportation rom anywhere

    in the lower mainland The Stadium Skytrain station is

    right next door and a number o bus routes pass close by

    Call Translink at 6049533333 or route inormation I you

    have questions regarding transportation or the disabled,

    call the Rogers Arena Guests with Disabilities Hotline at

    6048997445

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    gENERAL CONTACT INFORMATION

    INTERNET AddRESSCanucks Sports & Entertainment and

    Vancouver Canucks Internet site: canuckscom

    Rogers Arena: rogersarenaca

    TELEPHONE NUMBERS AT A gLANCE

    dEPARTMENT NUMBER50/50Hotline 6048997850

    BEST BUY CLUB CONCIERGE 6048997828

    CanucksSports&Entertainment(mainreception) 6048997400

    CanucksTeamStore(duringevents) 6048992024

    CanucksTeamStore(businesshours) 6048997590

    Disabilities Hotline 6048997445

    EMERGENCY 6048997500

    Head Concierge Hotline 6048997410

    Group Tours 6048997440

    Group Ticket Sales, Canucks 6048994625

    GuestServicesCentreL100(duringevents) 60489927 16

    GuestServicesCentreL300(duringevents) 6048992718

    Hospitality Suite Rental 604899GOAL

    Restaurant Manager, Best Buy Club 6048997550

    Restaurant Reservations

    Captains Room 6048997525

    Centre Ice Grill 6048997525

    Ticketmaster(chargebyphone)

    For all Canucks games 18555236800

    For all concerts and events 18559855000

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    During regular business hours, please call your Account

    Executive or any inquiries The Premium Client Service Team can

    be reached at the ollowing contact inormation:

    The Premium Client Service Head Concierge phone number

    is 604.899.7410. This event line is answered by the Head

    Concierge on duty beginning approximately two hours before

    an event.

    Deborah Boren

    DirectorPremium Client Service

    6048997653

    DeborahBoren@canuckscom

    Rylan Jay

    Manager, Premium ClientPrograms & Suite Operations

    Premium Client Service

    6048997468

    RylanJay@canuckscom

    PREMIUM CLIENT SERvICE

    Alison Sung

    Administrative Assistant,

    Client Service & Ticket

    Operations

    6048997600

    AlisonSung@canuckscom

    James Moore

    Account Executive,Premium Client Service

    6048997457

    JamesMoore@canuckscom

    Robert Chorner

    Sales Manager,

    Premium Client Service

    6048997423

    RobertChorner@canuckscom

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    CONCIERgE SERvICEOur Premium Client Service Concierge team is readily available during events. They are here to assist you and

    your guests with any questions or concerns you may have, including the following:

    assistingwithdirectionsandinformationwithrespecttothefacility

    informationaboutspeciceventsandticket ing

    transportation(includingarrangementsfortaxiorlimousineservice)

    restaurantreservations

    rstaidorsecurityissues

    specialrequests

    theHeadConciergecanbereachedat604.899.7410beginning2.5hourspriortoanevent

    PREMIUM CLIENT SERvICE CONTINUEd

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    PREMIUM CLIENT SERvICE CONTINUEd

    ROgERS ARENA TICkET CENTREThe Rogers Arena Ticket Centre is located next to Gate

    10 on the north plaza o Expo Blvd Will Call is the best

    location to leave tickets should your guests need to pick

    them up at the last minute Please be reminded that proper

    photo identication will be required when claiming tickets

    The Rogers Arena Ticket Centre is open Monday to Friday,

    9:30am to 5:30pm During Vancouver Canucks games, the

    Rogers Arena Ticket Centre will remain open until the end

    o the second period For concerts the Rogers Arena TicketCentre will remain open until the main act goes on stage

    HOSPITALITY SUITE RENTALSOne o the most popular premium seating areas in Rogers

    Arena continues to be our Hospitality Suites Watch a

    concert or special event rom the 400 or 500 Levels and

    enjoy a un and riendly atmosphere or ostering business

    relationships, rewarding exceptional perormance or

    gathering amily and riends For more inormation on

    booking a hospitality suite or a single event, please call:

    604899GOAL

    TOURSWe will be pleased to arrange tours o Rogers Arena, during

    non-eventtimes,foryouandyourguests.Pleasecontact

    your Account Executive to make arrangements or a behind

    the scenes tour that includes a close up look at some o

    the acilitys unique eatures Larger group tours may be

    booked with our Tour Coordinator at 6048997440 There

    will be a nominal charge per person or larger groups

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    BEST BUY CLUB CATERINg

    ARAMARk SPORTS & ENTERTAINMENTARAMARK Sports & E ntertainment is the exclusive provider

    o all ood and beverage services at Rogers Arena, including

    Executive Suite catering services, the Best Buy Club, the

    Avaya Champions Club and all concession stands ARAMARK

    provides ood and beverage services at more than 500,000

    locations including proessional sports acilities and

    convention centres in 15 countries

    Restaurant Manager, Best Buy Club

    6048997550

    FOOd SERvICEThe Best Buy Club ches are consistently creating a top

    leveltapas-stylemenuwhichissuretowowyouandyour

    guests, and ll your dinner needs The menu ocuses on

    seasonal and local are and includes a sushi and raw oyster

    bar as well as che attended action stations

    BEvERAgE SERvICESThe Best Buy Club has a ully stocked cash bar o beer and

    spirits along with an extensive wine list The bar is open

    two hours prior to game time and up to 45 minutes ollow-

    ing the nal buzzer

    BILLINg PROCEdURESYour Best Buy Club ticket is inclusive o all ood and

    non-alcoholicbeveragesintheClub.Forallalcoholic

    beverages you may choose to pay cash or have the bill

    charged to your credit card We accept MasterCard, the

    oicial payment brand o the Vancouver Canucks, Visa, or

    American Express

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    AddITIONAL AMENITIES

    RESTAURANTS & LOUNgESRogers Arena oers a broad range o ood services with

    choicesrangingfromfive-stardiningtoqualitycasual

    are

    Thirty concessions on the two public concourses oer

    enough variety to satisy the most demanding crowd Some

    o the choices include resh coee bars, deluxe hot dog

    stands, house made pizzas, Amigos Mexicasa, White Spot

    classic burgers and ries, a carvery oering resh slicedroast bee or turkey sandwiches, and everyones avourite

    mini doughnuts Please note vegetarian options are also

    available

    Youll nd more ormal dining options on two other

    levels o Rogers Arena These include the Captains Room

    restaurantonLevel200north(opentomembersonly)and

    the Wisers Centre Ice Grill on Level 400 north, which opens

    or dinner two hours prior to game start Reservations may

    be made by phoning 6048997525

    SECURITYSecurity personnel are located throughout Rogers Arena

    during all events The premises are also well monitored and

    patrolledduringnon-eventtimes.Incaseofanemergency,

    contact security by alerting our Concierge sta who will

    radio or assistance Security phones are also located

    innumerouswell-markedlocationsintheRogersArena

    parking acilities

    FIRST AId & EMERgENCIESComplete rst aid services, provided by sta trained in

    emergency procedures, are available during all events at

    Rogers Arena There are ully equipped rst aid rooms on

    levels 000, 100 and 300 Your Concierge can assist you in

    locating them Clearly identied emergency exits exist

    on every level o Rogers Arena The Concierge and other

    sta members are ully trained in evacuation procedures

    Should an evacuation ever be necessary, please ollow their

    directions or listen or announcements You will be led

    saely out o the building and to an assembly area

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    AddITIONAL AMENITIES CONTINUEd

    CANUCkS CARdThe Canucks Member Card is a cash card that eliminates

    the need or signatures, PINs, or loose change With

    a quick swipe your purchase amount is automatically

    deducted rom unds you deposited onto the card Use

    your Canucks Member Card instead o cash or credit

    cards at participating vendors on the concourse level, the

    Canucks Team Store and kiosks throughout Rogers Arena

    By using your Canucks Member Card you will benet rom

    a convenient payment method and speedier transactions

    For more inormation regarding the Canucks Member Card,

    pleasevisitwww.canucks.com/cardorcall604.899.GOAL

    (4625).Activateandloadyourcardtodayatwww.canucks.

    com/card.

    ACCESS FOR gUESTS

    WITH dISABILITIESRogers Arena has special access eatures that ar exceed

    current building code requirements Disabled guests will

    easily be able to take advantage o the acilitys amenities

    Please contact your Account Executive to inquire about the

    availability o wheelchair seating in the Club Wheelchairs

    are also available should a guest need special assistance

    accessing the Club rom the parkade Washrooms in the

    Club are equipped or guests with disabilities There is

    regular arena seating or disabled guests on the ice level

    and on the 300 level Gate 16 on Abbott Street is the main

    entrance or our guests with disabilities one o the east

    elevators located at Gate 16 is dedicated or their use

    Some parking stalls have been designated or guests with

    disabilities on each o our two underground parking levels

    Ticketmaster will accommodate requests or aisle seats or

    thosewithserviceanimals.ThereareTTY/TDDpayphones

    on the plaza and Rogers Level 300 or use by the hearing

    impaired You may phone the Disabled Services Hotline

    at 6048997445 or more inormation regarding disabled

    services

    LOST & FOUNdAll lost and ound articles are kept in the Canucks Sports

    & Entertainment security ofce at Gate 9 These items are

    catalogued and stored or 60 days Ater that time, they

    are donated to a local charity Please contact your Account

    Executive or Lost and Found directly at 6048997803 to

    inquire about lost items and arrange pick up Please note,

    lost and ound items deemed as valuable, such as a wallet

    or jewelry, can only be picked up during weekdays, Monday

    to Friday, between 7:00am and 2:00pm

    ATM MACHINES

    Automatic Teller Machines are located on Level 100 insections 114, 101 and 104 in the River Rock Club and sections

    305 and 317 on the Rogers Level 300

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    BEST BUY CLUB SEATINg MAP

    1

    2

    3

    12

    34

    104 103102 101

    104 103102 101

    104 103102 101

    108109110107 106

    105

    108109107 10

    6 105

    108109110111112113114115116117118119120121122123124125

    123124125126

    118 117119120121122 112 111113114115116

    1 1 1 1 1 0112113114115116117118

    107 106105

    56

    12

    34

    56

    12

    34

    5

    7

    7

    8

    8

    9

    9

    10

    10

    67

    89

    1112

    13

    11

    1213

    10

    1112

    14

    1415

    16

    1314

    1515

    1617

    18

    19

    20

    21

    22

    19

    18

    17

    20

    21

    22

    18

    17

    16

    19

    20

    23

    24

    23*

    24*25

    *

    25

    26*

    26

    27

    28

    29

    1

    23

    1 23 4

    5 67 8

    1314

    1516

    1718

    1920

    2122

    2324

    2526

    272829

    3031

    32

    9 1011 12

    MEZZANINE LEVEL: ROW M

    SEATS 1-32

    MAIN LEVEL: ROWS 1-3

    SEATS 1-29 / 101-126*Seats are wheelchair accessible

    To purchase arena tickets or an event at Rogers Arena, visit any Ticket-

    master Ticket Centre or the Rogers Arena Ticket Centre

    Buy online at canucks.com/tickets

    Charge-By-Phoneat:

    1.855.523.6800

    All prices include HST, but are subject to applicable service charges

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    Vancouver Canucks apparel and collectibles are available

    at the Canucks Team Store, located on the Plaza level 100

    concourse across rom section 113 The Team Store eatures

    a wide variety o the latest Canucks clothing, novelties and

    memorabilia In addition, several Team Store merchandise

    booths are located conveniently around each concourse

    level Team Store booths carry a wide range o smaller

    novelty items as well as many clothing items such as caps,

    T-shirtsandjerseys.

    While youre on the concourse this season, take a look at

    out new Heat Press and watch your jersey get crested! Wellput your avourite player or your own name on the back o

    your jersey by the end o the game!

    The Canucks Team Store is open to the public Monday to

    Saturday rom 10am 5pm and Sundays rom 12pm 5pm

    Please note, on game days the store closes earlier than

    usual,andre-openstoticketholders30minutesbefore

    doors open to the concourse

    CANUCkS TEAM STORE

    PRO SHOP

    ROBSON TEAM STORE1151 Robson Street

    MondaySaturday 10am 9pm

    Sunday 11am 8pm

    Phone number 6046813515

    2893 East Hastings Street

    MondaySaturday 11am 6pm

    Sunday 12pm 5pm

    Phone number 6046768140

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    BEST BUY CLUB POLICIES & PROCEdURES

    ACCESS TIMES FOR BEST BUY CLUB

    MEMBERSThe Best Buy Club will be open or our guests two hours

    prior to the start o each Vancouver Canucks game Post

    event, the Best Buy Club may remain open or up to one

    hourafterthegame/eventconcludesormidnight,which-

    ever comes rst

    CONdUCTBest Buy Club members are responsible or the proper

    conduct o their guests within the club In the event youencounter any security difculties, please contact the

    Concierge located within the club

    HOCkEY ETIqUETTEWe ask you to be respectul o the guests around you by

    practicing hockey etiquette

    Donotstandduringplay

    Leanbackinyourseatsoasnottohindertheviewofthe

    person behind you

    Useappropriatelanguagethatwillnotoendotherguests

    Whenyouneedtoleaveyourseatstorefreshyourdrink

    or use the washroom; please wait or a stoppage in play

    that is indicated by a whistle, beore you enter or exit the

    seating area

    gUEST LISTThe Best Buy Club is an exclusive room oered explicitly to

    ticketedguests.Alimitedguest-listisavailableforhockey

    gamesonlyandisstrictlypost-game.Pleasecontactyour

    Account Executive or speak to a Concierge to add names to

    theguest-list.

    MINORSMinors are welcome and encouraged to enjoy the Best Buy

    Clubsvariousamenities.Aselectamountofchild-friendly

    foodoptionsareavailablebyrequest.Non-alcoholicbever-ages are plentiul either rom the coolers or at the bar

    SMOkINgCanucks Sports & Entertainment is committed to the health

    and saety o everyone who visits Rogers Arena Guests

    will only be able to smoke prior to entering the building at

    a distance greater than six meters rom any entry door or

    air intake In and out privileges will not be granted during

    events, including parkade access This policy will be strictly

    enorced by the sta o Rogers Arena in order to keep Rog -

    ers Arena a smoke ree environment We appreciate your

    cooperation and assistance in communicating this policy toyour guests

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    BEST BUY CLUB POLICIES & PROCEdURES CONTINUEd

    ALCOHOL MANAgEMENTARAMARK is licensed to deliver, sell and serve all alcohol

    at Rogers Arena Alcoholic beverages may only be obtained

    rom ARAMARK, and may not be brought into or removed

    rom the acility You are not permitted to carry drinks

    containing hard liquor out o the Best Buy Club This

    is a saety requirement o our liquor license There arelegal prohibitions against the consumption o alcohol

    by an obviously intoxicated person, and the purchase or

    consumption o alcohol by anyone under 19 years o age

    We ask Best Buy Club members to help ensure that these

    policies are adhered to within the club ARAMARK reserves

    the right to check or proper identication and to reuse

    or terminate service at any time All Canucks Sports &

    Entertainment guest services sta members have adopted

    theTEAM(TechniquesforEectiveAlcoholManagement)

    at Rogers Arena Sta members have been trained to serve

    alcohol responsibly and to deal with guests appropriately

    Please be reminded o your potential legal liabilities that

    can arise rom excessive alcohol consumption and any

    unortunate conduct that might result Please help us to

    ensure you and your guests enjoy alcohol in a responsible

    manner We also ask that you bear in mind the health

    risks that alcohol consumption entails, and that you be

    particularly vigilant regarding the prospect o drinking and

    driving

    CAMERASBecause o provisions contained in the contract Canucks

    Sports & Entertainment enters into with artists, thereis a strict prohibition against using cameras, or any sort

    o video or audio equipment, to record an event or

    perormance unless otherwise indicated Canucks Sports

    & Entertainment and its employees and agents reserve the

    right to conscate lm or tape used or such a purpose

    LIgHTS OUTA master relay switch controls all televisions, monitors,

    stereo receivers and main lights You can expect all o

    these to be turned o as the house lights are lowered

    forpre-gameshowsandatthebeginningofconcertsandspecial entertainment events This is at the request o

    the perorming artists It prevents intererence with the

    perormers own lighting, and will help everyone to ully

    enjoy the show

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    BEST BUY CLUB RULES & REgULATIONS

    1 Smoking in the Best Buy Club, the hallways, staircases, or anywhere else in or about Rogers Arena is not permitted

    2 Best Buy Club members acknowledge that or certain events the nature o the event may require Vancouver Arena

    LinkedPartnership(VALP)tocontrollightingandtokeeplightingandtelevisionmonitorsointheclubduringthe

    perormance

    3 Use o movie cameras, video tape or audio recording equipment by a Best Buy Club member or any guest o a member

    or the purpose o recording the Event is strictly prohibited VALP and its employees and agents reserve the right to

    conscate the tape or lm

    4 Noammable,dangerousorexplosivematerialsshallbetakenintoorkeptintheBestBuyClub.

    5 No ood or beverages may be consumed in the Best Buy Club which have not been obtained rom VALP or a

    concessionaire designated by VALP on a cash on delivery basis or otherwise as VALP or its concessionaires may agreeVALP shall have the right to require the immediate removal o any oods or beverages brought into the club

    6 Best Buy Club members and any guest o a member shall conduct themselves in a manner which is consistent with the

    character o the Arena as a rst class sporting and entertainment acility and shall not in any way impair the use and

    enjoyment o the Arena by others or the operations o the Arena I, in VALPs opinion, a Best Buy Club member or a

    members guests are conducting themselves in an objectionable manner, VALP shall have the right to eject them rom

    the Arena

    7 Best Buy Club members and any guest o a member shall, while in the club or within the Arena or on its grounds,

    comply with all provincial and local laws, rules and regulations governing the sale, possession and consumption o

    alcoholic beverages

    8 VALP may rom time to time adopt appropriate systems and procedures or the security or saety o the Arena, any

    persons occupying, using or entering the Arena, or any equipment, urnishings or contents o the Arena, and a Best BuyClub member shall comply with VALPs reasonable requirements relating to security and saety procedures

    9 VALP shall have the right to delete, add to or amend any or all o these Rules and Regulations as VALP deems desirable

    at its sole discretion or the saety, care and cleanliness o the Arena and the preservation o good order within the

    Arena and the Rules and Regulations as amended rom time to time shall be kept and observed by Best Buy Club

    members and any guest o a member VALP may rom time to time waive any o the Rules as applied to the Best Buy

    Club member VALP is not liable to the Best Buy Club member or any breach o the Rules by other club members

    10 Personal property accompanying persons entering Rogers Arena is brought into Rogers Arena at the sole risk o such

    persons, and VALP accepts no responsibility or such property Best Buy Club members and their guests are responsible

    or their personal property and should take care to ensure its saety and security Do not leave behind personal items in

    the club

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    T 604.899.GOAL F 604.899.4601 canucks.com

    rogersarena.ca

    ROgERS ARENA gENERAL INFORMATION

    SEATINgHockey capacity: 18,890

    Large concert capacity: 21,000

    Theatre Bowl Capacity: 5,800

    The 88 luxury Executive Suites in Rogers Arena have a

    combined seating capacity o 1,784 There are 74 Level 200

    Suites and 14 Penthouse Suites located on Level 500 There are

    2,195 Club Seats on the north side o the plaza seating level

    An additional 9 Hospitality Suites, oering many o the sameamenities as the Executive Suites, are available or rental on a

    per event basis Reer to page 13

    Through the use o partitions and moveable arena seating,

    dierent seating congurations can quickly be tailored to suit

    an events specic attendance level Audiences ranging rom

    21,000 down to a relatively intimate group o 3,500 can all be

    accommodated

    The Avaya Champions Club, located at the north end o Level

    200, oers premium seating or 126 exclusive members

    The Best Buy Club, located at the southeast end o Level 500,

    oers an exclusive perspective and seating or 176 membersThe Best Buy Club sits nearly 100 eet above ice level or

    prime viewing

    ROgERS ARENA LEvELSParking Level P2 Lower Level parkade

    Club Seat & Suiteholder parking Public

    parking or concerts and other events

    Parking Level P1 Upper parkade

    Executive Suite parking

    Level 000 Back o HouseIce surace, team acilities,

    administration, maintenance acilities,

    TicketCentre,communicationsandaudio/

    visual control rooms

    Level 100 Plaza LevelAccess to Plaza Level

    seating, The River Rock Club Seats,

    main concourse, Canucks Team Store

    Level 200 HSBC Executive LevelCaptains Room,

    Executive Suites, Avaya Champions Club,

    Broadcast Suites, Client Service & Ticket

    Operations ofces, and Crossbar Lounge

    Level 300 Rogers Level 300Upper concourse,

    access to Balcony Level seating, wheelchair

    seating

    Level 400 Centre Ice Grill, Rogers Studio Lounge andBudweiser Sports Lounge

    Level 500 Penthouse LevelExecutive Suites,

    Hospitality Suites, Best Buy Club,

    broadcast gondola, media seating

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    ROgERS ARENA gENERAL INFORMATION CONTINUEd

    SOUNd & vISIONTheaudioandvideosystemsatRogersArenaarestate-of-

    the-art.Toensureourfansreceivetheultimateaudioquality

    to enhance their sports and entertainment experience

    wehaveanintegratedsystemhighlightedbyL-Acoustics

    speakers The main speakers consist o six line source arrays

    suspended over the ice, with 360 coverage rom seats behind

    the glass to the Level 500 suites The design allows an audiotechnician to vary sound levels according to the particular

    needs o the building Geometrically centred between

    each speaker array is two separate subwooer arrays, each

    consistingofeightSB28s.Upgradestothecentre-hung

    scoreboard include the addition o six ARCS speakers to

    improveon-icecoverage.Theentiresystemisdrivenby23

    LA8 ampliers on a redundant bre network

    The video screen employs an integrated Daktronics super

    system that provides the utmost in clarity and excitement

    Thecentre-hungdesignincorporatesDaktronicshigh

    resolutionProStarlightemittingdiode(LED)technology

    withpictureelements(pixels)on10mm(.39")centre-to-

    centre spacing Each o the our main video displays measure

    approximately 14 eet high by 24 eet long, with Pure Pixel

    resolution exceeding 300,000 pixels per screen The main

    video screens have a width to height ratio that matches the

    highdenition(HD)standard16:9aspectratio.Flankingeach

    mainvideodisplayareadditionalfull-colorLEDdisplaysto

    present game scores, times and statistics Each measures

    approximately 13 eet six inches high by ve eet wide Large

    circular ProAd displays are suspended above and below

    the main video screens The top ProAd display measures

    approximately 3 eet high by 149 eet in circumerence; the

    bottom display approximately three eet high by 104 eet

    in circumerence One o the largest LED ascia displays has

    been installed in ront o the 300 level o seating, surrounding

    the seating bowl The display measures over two eet high

    and more than 950 eet in circumerence This ProAd

    display,alongwiththoseincorporatedintothecentre-hung

    scoreboarddesign,providescompleteexibilitycomparedto

    traditional printed or scrolling displays