Upload
webcanucks
View
226
Download
0
Embed Size (px)
Citation preview
7/30/2019 Best Buy Club Manual
1/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
THE BEST BUY CLUB INFORMATION gUIdE 2012.13
7/30/2019 Best Buy Club Manual
2/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
TABLE OF CONTENTS
THE BEST BUY CLUBClub Overview 4
TICkETSVancouver Canucks Tickets 5
Change O Address 5
Reund Policy 5
Replacement Policy 5
ACCESSDirections To The Game 6
Public Parking 7
Access For Events 8
Elevators 8
Public Transportation 8
gENERAL CONTACT INFORMATIONInternet Address 9
Telephone Numbers at a Glance 9
PREMIUM CLIENT SERvICEPremium Client Service Contact Inormation 10
Concierge Service 11
Rogers Arena Ticket Centre 12
Hospitality Suite Rental 12
Tours 12
BEST BUY CLUB CATERINgAramark Sports & Entertainment 13
Food Service 13
Beverage Services 13
Billing Procedures 13
7/30/2019 Best Buy Club Manual
3/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
AddITIONAL AMENITIESRestaurants & Lounges 14
Security 14
First Aid & Emergencies 14
Canucks Card 15
Access For Guests With Disabilities 15
Lost & Found 15
ATM Machines 15
SEATINg INFORMATIONBest Buy Club Seating Map 16
vANCOUvER CANUCkS TEAM STORE 17
POLICIES & PROCEdURESAccess Times For Best Buy Club Members 18
Conduct 18
Hockey Etiquette 18
Guest List 18
Minors 18
Smoking 18
Alcohol Management 19
Cameras 19
Lights Out 19
BEST BUY CLUB RULES & REgULATIONS 20
gENERAL INFORMATIONSeating 21
Rogers Arena Levels 21
Sound & Vision 22
7/30/2019 Best Buy Club Manual
4/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
WELCOME TO THE BEST BUY CLUB
Three artistic and contemporary levels with 176 viewing
seats, the Best Buy Club is located right down the hall
rom the General Managers box and press box, in the
Canucks oensive zone or the rst and third periods
This hockey experts view allows you to see the play
happen beore it happens, an ideal spot to watch a
Canucks game
Your Best Buy Club Canucks experience starts rom the
moment the elevator doors open A luxurious range o
amenities await, including:
Anall-inclusivefoodandnon-alcoholicbeverage
selection including raw bar and che attended action
stations
Afull-servicenohostbaroeringpremiumspirits,
eature cocktails and an extensive wine list
Multipleatscreenhigh-denitiontelevisionswhich
will allow you to experience the action wherever you
are in the club
Comfortableassignedseatingrangingfrom
banquettes, to stadium seats to bar stools
DedicatedConciergestatoprovideyouwith
premium service
T 604.899.GOAL F 604.899.4601 canucs.com
roersarena.ca
7/30/2019 Best Buy Club Manual
5/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
BEST BUY CLUB MEMBER TICkET INFORMATION
vANCOUvER CANUCkS TICkETSPriortothestartofpre-seasonplay,youwillreceivea
completepackageofallpre-seasonandregularseasonNHL
tickets that have been purchased on your account or the
Best Buy Club Complete details regarding playof tickets
will be orwarded to you late in the regular season
CHANgE OF AddRESSPlease advise your Account Executive immediately should
your address or any other account inormation change
REFUNd POLICYUnortunately, we cannot accommodate requests or
reunds or exchanges on arena tickets once purchased
REPLACEMENT POLICYLike many other buildings across North America, Rogers
Arenahasimplementedthebar-codingsystemtoaccessthe
building or all events Thereore, in order to replace a lost
or stolen ticket, the ticket seat number is needed Please call
your Account Executive with the required inormation and he
or she will be happy to assist you
Ticketholderscanalsore-print,sell(fullseasonticketholders
only), donate, and orward their tickets online through their
MYCANUCKSaccount(www.canucks.com/ticketholder).
7/30/2019 Best Buy Club Manual
6/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
ACCESS
dIRECTIONS TO THE gAMERogers Arena is conveniently located at 800 Grifths Way
in the heart o Vancouvers theatre and entertainment
district.Easilyaccessiblebypublictransit(Stadium
Skytrain stop, near Gates 2,3, 10 and Rogers Arena Box
Ofce), Rogers Arena is also within a 15 minute walk o
over 14,000 parking spots Situated between the Georgia
and Dunsmuir Street viaducts, the acility is bounded by
Grifths Way to the west, Pacic Boulevard to the south,
Expo Boulevard to the north, and Abbott Street to the
east
7/30/2019 Best Buy Club Manual
7/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
ACCESS CONTINUEd
PUBLIC PARkINgThere are numerous pay parking lots in the immediate
vicinity or your guests Please reer to the ollowing map
or locations
LOT
310
LOT
456
LOT
1188
LOT
499
LOT
563
LOT
457
LOT
987
LOT
1888
LOT
946 LOT
1875
LOT
315
LOT
582
LOT
610
LOT
1610
LOT
313
LOT
1960
LOT
1338
7/30/2019 Best Buy Club Manual
8/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
ACCESS CONTINUEd
ACCESS FOR EvENTSBest Buy Club members and guests may enter Rogers
Arena through the entrance at Gate 16 in addition to the
six public gates Gate 16 is on Level 000 with access rom
Abbott Street, and is located on the east side o Rogers
Arena With the exception o children under the age o
two, please be sure that you and your guests are ready to
present your Best Buy Club tickets when arriving or an
event For game and event access times, please reer to the
Policies & Procedures section
ELEvATORSYou will nd the east elevators at Gate 16 on ground Level
000 located on Abbott Street This gate is designated or
use by people with disabilities or guests requiring special
assistance A passenger zone is available or easy drop o
and pick up o guests Limousines and taxis may also drop
o and pick up guests at Gate 16
PUBLIC TRANSPORTATIONRogers Arena is located in the downtown core, and is
easily accessible by public transportation rom anywhere
in the lower mainland The Stadium Skytrain station is
right next door and a number o bus routes pass close by
Call Translink at 6049533333 or route inormation I you
have questions regarding transportation or the disabled,
call the Rogers Arena Guests with Disabilities Hotline at
6048997445
7/30/2019 Best Buy Club Manual
9/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
gENERAL CONTACT INFORMATION
INTERNET AddRESSCanucks Sports & Entertainment and
Vancouver Canucks Internet site: canuckscom
Rogers Arena: rogersarenaca
TELEPHONE NUMBERS AT A gLANCE
dEPARTMENT NUMBER50/50Hotline 6048997850
BEST BUY CLUB CONCIERGE 6048997828
CanucksSports&Entertainment(mainreception) 6048997400
CanucksTeamStore(duringevents) 6048992024
CanucksTeamStore(businesshours) 6048997590
Disabilities Hotline 6048997445
EMERGENCY 6048997500
Head Concierge Hotline 6048997410
Group Tours 6048997440
Group Ticket Sales, Canucks 6048994625
GuestServicesCentreL100(duringevents) 60489927 16
GuestServicesCentreL300(duringevents) 6048992718
Hospitality Suite Rental 604899GOAL
Restaurant Manager, Best Buy Club 6048997550
Restaurant Reservations
Captains Room 6048997525
Centre Ice Grill 6048997525
Ticketmaster(chargebyphone)
For all Canucks games 18555236800
For all concerts and events 18559855000
7/30/2019 Best Buy Club Manual
10/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
During regular business hours, please call your Account
Executive or any inquiries The Premium Client Service Team can
be reached at the ollowing contact inormation:
The Premium Client Service Head Concierge phone number
is 604.899.7410. This event line is answered by the Head
Concierge on duty beginning approximately two hours before
an event.
Deborah Boren
DirectorPremium Client Service
6048997653
DeborahBoren@canuckscom
Rylan Jay
Manager, Premium ClientPrograms & Suite Operations
Premium Client Service
6048997468
RylanJay@canuckscom
PREMIUM CLIENT SERvICE
Alison Sung
Administrative Assistant,
Client Service & Ticket
Operations
6048997600
AlisonSung@canuckscom
James Moore
Account Executive,Premium Client Service
6048997457
JamesMoore@canuckscom
Robert Chorner
Sales Manager,
Premium Client Service
6048997423
RobertChorner@canuckscom
7/30/2019 Best Buy Club Manual
11/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
CONCIERgE SERvICEOur Premium Client Service Concierge team is readily available during events. They are here to assist you and
your guests with any questions or concerns you may have, including the following:
assistingwithdirectionsandinformationwithrespecttothefacility
informationaboutspeciceventsandticket ing
transportation(includingarrangementsfortaxiorlimousineservice)
restaurantreservations
rstaidorsecurityissues
specialrequests
theHeadConciergecanbereachedat604.899.7410beginning2.5hourspriortoanevent
PREMIUM CLIENT SERvICE CONTINUEd
7/30/2019 Best Buy Club Manual
12/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
PREMIUM CLIENT SERvICE CONTINUEd
ROgERS ARENA TICkET CENTREThe Rogers Arena Ticket Centre is located next to Gate
10 on the north plaza o Expo Blvd Will Call is the best
location to leave tickets should your guests need to pick
them up at the last minute Please be reminded that proper
photo identication will be required when claiming tickets
The Rogers Arena Ticket Centre is open Monday to Friday,
9:30am to 5:30pm During Vancouver Canucks games, the
Rogers Arena Ticket Centre will remain open until the end
o the second period For concerts the Rogers Arena TicketCentre will remain open until the main act goes on stage
HOSPITALITY SUITE RENTALSOne o the most popular premium seating areas in Rogers
Arena continues to be our Hospitality Suites Watch a
concert or special event rom the 400 or 500 Levels and
enjoy a un and riendly atmosphere or ostering business
relationships, rewarding exceptional perormance or
gathering amily and riends For more inormation on
booking a hospitality suite or a single event, please call:
604899GOAL
TOURSWe will be pleased to arrange tours o Rogers Arena, during
non-eventtimes,foryouandyourguests.Pleasecontact
your Account Executive to make arrangements or a behind
the scenes tour that includes a close up look at some o
the acilitys unique eatures Larger group tours may be
booked with our Tour Coordinator at 6048997440 There
will be a nominal charge per person or larger groups
7/30/2019 Best Buy Club Manual
13/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
BEST BUY CLUB CATERINg
ARAMARk SPORTS & ENTERTAINMENTARAMARK Sports & E ntertainment is the exclusive provider
o all ood and beverage services at Rogers Arena, including
Executive Suite catering services, the Best Buy Club, the
Avaya Champions Club and all concession stands ARAMARK
provides ood and beverage services at more than 500,000
locations including proessional sports acilities and
convention centres in 15 countries
Restaurant Manager, Best Buy Club
6048997550
FOOd SERvICEThe Best Buy Club ches are consistently creating a top
leveltapas-stylemenuwhichissuretowowyouandyour
guests, and ll your dinner needs The menu ocuses on
seasonal and local are and includes a sushi and raw oyster
bar as well as che attended action stations
BEvERAgE SERvICESThe Best Buy Club has a ully stocked cash bar o beer and
spirits along with an extensive wine list The bar is open
two hours prior to game time and up to 45 minutes ollow-
ing the nal buzzer
BILLINg PROCEdURESYour Best Buy Club ticket is inclusive o all ood and
non-alcoholicbeveragesintheClub.Forallalcoholic
beverages you may choose to pay cash or have the bill
charged to your credit card We accept MasterCard, the
oicial payment brand o the Vancouver Canucks, Visa, or
American Express
7/30/2019 Best Buy Club Manual
14/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
AddITIONAL AMENITIES
RESTAURANTS & LOUNgESRogers Arena oers a broad range o ood services with
choicesrangingfromfive-stardiningtoqualitycasual
are
Thirty concessions on the two public concourses oer
enough variety to satisy the most demanding crowd Some
o the choices include resh coee bars, deluxe hot dog
stands, house made pizzas, Amigos Mexicasa, White Spot
classic burgers and ries, a carvery oering resh slicedroast bee or turkey sandwiches, and everyones avourite
mini doughnuts Please note vegetarian options are also
available
Youll nd more ormal dining options on two other
levels o Rogers Arena These include the Captains Room
restaurantonLevel200north(opentomembersonly)and
the Wisers Centre Ice Grill on Level 400 north, which opens
or dinner two hours prior to game start Reservations may
be made by phoning 6048997525
SECURITYSecurity personnel are located throughout Rogers Arena
during all events The premises are also well monitored and
patrolledduringnon-eventtimes.Incaseofanemergency,
contact security by alerting our Concierge sta who will
radio or assistance Security phones are also located
innumerouswell-markedlocationsintheRogersArena
parking acilities
FIRST AId & EMERgENCIESComplete rst aid services, provided by sta trained in
emergency procedures, are available during all events at
Rogers Arena There are ully equipped rst aid rooms on
levels 000, 100 and 300 Your Concierge can assist you in
locating them Clearly identied emergency exits exist
on every level o Rogers Arena The Concierge and other
sta members are ully trained in evacuation procedures
Should an evacuation ever be necessary, please ollow their
directions or listen or announcements You will be led
saely out o the building and to an assembly area
7/30/2019 Best Buy Club Manual
15/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
AddITIONAL AMENITIES CONTINUEd
CANUCkS CARdThe Canucks Member Card is a cash card that eliminates
the need or signatures, PINs, or loose change With
a quick swipe your purchase amount is automatically
deducted rom unds you deposited onto the card Use
your Canucks Member Card instead o cash or credit
cards at participating vendors on the concourse level, the
Canucks Team Store and kiosks throughout Rogers Arena
By using your Canucks Member Card you will benet rom
a convenient payment method and speedier transactions
For more inormation regarding the Canucks Member Card,
pleasevisitwww.canucks.com/cardorcall604.899.GOAL
(4625).Activateandloadyourcardtodayatwww.canucks.
com/card.
ACCESS FOR gUESTS
WITH dISABILITIESRogers Arena has special access eatures that ar exceed
current building code requirements Disabled guests will
easily be able to take advantage o the acilitys amenities
Please contact your Account Executive to inquire about the
availability o wheelchair seating in the Club Wheelchairs
are also available should a guest need special assistance
accessing the Club rom the parkade Washrooms in the
Club are equipped or guests with disabilities There is
regular arena seating or disabled guests on the ice level
and on the 300 level Gate 16 on Abbott Street is the main
entrance or our guests with disabilities one o the east
elevators located at Gate 16 is dedicated or their use
Some parking stalls have been designated or guests with
disabilities on each o our two underground parking levels
Ticketmaster will accommodate requests or aisle seats or
thosewithserviceanimals.ThereareTTY/TDDpayphones
on the plaza and Rogers Level 300 or use by the hearing
impaired You may phone the Disabled Services Hotline
at 6048997445 or more inormation regarding disabled
services
LOST & FOUNdAll lost and ound articles are kept in the Canucks Sports
& Entertainment security ofce at Gate 9 These items are
catalogued and stored or 60 days Ater that time, they
are donated to a local charity Please contact your Account
Executive or Lost and Found directly at 6048997803 to
inquire about lost items and arrange pick up Please note,
lost and ound items deemed as valuable, such as a wallet
or jewelry, can only be picked up during weekdays, Monday
to Friday, between 7:00am and 2:00pm
ATM MACHINES
Automatic Teller Machines are located on Level 100 insections 114, 101 and 104 in the River Rock Club and sections
305 and 317 on the Rogers Level 300
7/30/2019 Best Buy Club Manual
16/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
BEST BUY CLUB SEATINg MAP
1
2
3
12
34
104 103102 101
104 103102 101
104 103102 101
108109110107 106
105
108109107 10
6 105
108109110111112113114115116117118119120121122123124125
123124125126
118 117119120121122 112 111113114115116
1 1 1 1 1 0112113114115116117118
107 106105
56
12
34
56
12
34
5
7
7
8
8
9
9
10
10
67
89
1112
13
11
1213
10
1112
14
1415
16
1314
1515
1617
18
19
20
21
22
19
18
17
20
21
22
18
17
16
19
20
23
24
23*
24*25
*
25
26*
26
27
28
29
1
23
1 23 4
5 67 8
1314
1516
1718
1920
2122
2324
2526
272829
3031
32
9 1011 12
MEZZANINE LEVEL: ROW M
SEATS 1-32
MAIN LEVEL: ROWS 1-3
SEATS 1-29 / 101-126*Seats are wheelchair accessible
To purchase arena tickets or an event at Rogers Arena, visit any Ticket-
master Ticket Centre or the Rogers Arena Ticket Centre
Buy online at canucks.com/tickets
Charge-By-Phoneat:
1.855.523.6800
All prices include HST, but are subject to applicable service charges
7/30/2019 Best Buy Club Manual
17/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
Vancouver Canucks apparel and collectibles are available
at the Canucks Team Store, located on the Plaza level 100
concourse across rom section 113 The Team Store eatures
a wide variety o the latest Canucks clothing, novelties and
memorabilia In addition, several Team Store merchandise
booths are located conveniently around each concourse
level Team Store booths carry a wide range o smaller
novelty items as well as many clothing items such as caps,
T-shirtsandjerseys.
While youre on the concourse this season, take a look at
out new Heat Press and watch your jersey get crested! Wellput your avourite player or your own name on the back o
your jersey by the end o the game!
The Canucks Team Store is open to the public Monday to
Saturday rom 10am 5pm and Sundays rom 12pm 5pm
Please note, on game days the store closes earlier than
usual,andre-openstoticketholders30minutesbefore
doors open to the concourse
CANUCkS TEAM STORE
PRO SHOP
ROBSON TEAM STORE1151 Robson Street
MondaySaturday 10am 9pm
Sunday 11am 8pm
Phone number 6046813515
2893 East Hastings Street
MondaySaturday 11am 6pm
Sunday 12pm 5pm
Phone number 6046768140
7/30/2019 Best Buy Club Manual
18/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
BEST BUY CLUB POLICIES & PROCEdURES
ACCESS TIMES FOR BEST BUY CLUB
MEMBERSThe Best Buy Club will be open or our guests two hours
prior to the start o each Vancouver Canucks game Post
event, the Best Buy Club may remain open or up to one
hourafterthegame/eventconcludesormidnight,which-
ever comes rst
CONdUCTBest Buy Club members are responsible or the proper
conduct o their guests within the club In the event youencounter any security difculties, please contact the
Concierge located within the club
HOCkEY ETIqUETTEWe ask you to be respectul o the guests around you by
practicing hockey etiquette
Donotstandduringplay
Leanbackinyourseatsoasnottohindertheviewofthe
person behind you
Useappropriatelanguagethatwillnotoendotherguests
Whenyouneedtoleaveyourseatstorefreshyourdrink
or use the washroom; please wait or a stoppage in play
that is indicated by a whistle, beore you enter or exit the
seating area
gUEST LISTThe Best Buy Club is an exclusive room oered explicitly to
ticketedguests.Alimitedguest-listisavailableforhockey
gamesonlyandisstrictlypost-game.Pleasecontactyour
Account Executive or speak to a Concierge to add names to
theguest-list.
MINORSMinors are welcome and encouraged to enjoy the Best Buy
Clubsvariousamenities.Aselectamountofchild-friendly
foodoptionsareavailablebyrequest.Non-alcoholicbever-ages are plentiul either rom the coolers or at the bar
SMOkINgCanucks Sports & Entertainment is committed to the health
and saety o everyone who visits Rogers Arena Guests
will only be able to smoke prior to entering the building at
a distance greater than six meters rom any entry door or
air intake In and out privileges will not be granted during
events, including parkade access This policy will be strictly
enorced by the sta o Rogers Arena in order to keep Rog -
ers Arena a smoke ree environment We appreciate your
cooperation and assistance in communicating this policy toyour guests
7/30/2019 Best Buy Club Manual
19/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
BEST BUY CLUB POLICIES & PROCEdURES CONTINUEd
ALCOHOL MANAgEMENTARAMARK is licensed to deliver, sell and serve all alcohol
at Rogers Arena Alcoholic beverages may only be obtained
rom ARAMARK, and may not be brought into or removed
rom the acility You are not permitted to carry drinks
containing hard liquor out o the Best Buy Club This
is a saety requirement o our liquor license There arelegal prohibitions against the consumption o alcohol
by an obviously intoxicated person, and the purchase or
consumption o alcohol by anyone under 19 years o age
We ask Best Buy Club members to help ensure that these
policies are adhered to within the club ARAMARK reserves
the right to check or proper identication and to reuse
or terminate service at any time All Canucks Sports &
Entertainment guest services sta members have adopted
theTEAM(TechniquesforEectiveAlcoholManagement)
at Rogers Arena Sta members have been trained to serve
alcohol responsibly and to deal with guests appropriately
Please be reminded o your potential legal liabilities that
can arise rom excessive alcohol consumption and any
unortunate conduct that might result Please help us to
ensure you and your guests enjoy alcohol in a responsible
manner We also ask that you bear in mind the health
risks that alcohol consumption entails, and that you be
particularly vigilant regarding the prospect o drinking and
driving
CAMERASBecause o provisions contained in the contract Canucks
Sports & Entertainment enters into with artists, thereis a strict prohibition against using cameras, or any sort
o video or audio equipment, to record an event or
perormance unless otherwise indicated Canucks Sports
& Entertainment and its employees and agents reserve the
right to conscate lm or tape used or such a purpose
LIgHTS OUTA master relay switch controls all televisions, monitors,
stereo receivers and main lights You can expect all o
these to be turned o as the house lights are lowered
forpre-gameshowsandatthebeginningofconcertsandspecial entertainment events This is at the request o
the perorming artists It prevents intererence with the
perormers own lighting, and will help everyone to ully
enjoy the show
7/30/2019 Best Buy Club Manual
20/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
BEST BUY CLUB RULES & REgULATIONS
1 Smoking in the Best Buy Club, the hallways, staircases, or anywhere else in or about Rogers Arena is not permitted
2 Best Buy Club members acknowledge that or certain events the nature o the event may require Vancouver Arena
LinkedPartnership(VALP)tocontrollightingandtokeeplightingandtelevisionmonitorsointheclubduringthe
perormance
3 Use o movie cameras, video tape or audio recording equipment by a Best Buy Club member or any guest o a member
or the purpose o recording the Event is strictly prohibited VALP and its employees and agents reserve the right to
conscate the tape or lm
4 Noammable,dangerousorexplosivematerialsshallbetakenintoorkeptintheBestBuyClub.
5 No ood or beverages may be consumed in the Best Buy Club which have not been obtained rom VALP or a
concessionaire designated by VALP on a cash on delivery basis or otherwise as VALP or its concessionaires may agreeVALP shall have the right to require the immediate removal o any oods or beverages brought into the club
6 Best Buy Club members and any guest o a member shall conduct themselves in a manner which is consistent with the
character o the Arena as a rst class sporting and entertainment acility and shall not in any way impair the use and
enjoyment o the Arena by others or the operations o the Arena I, in VALPs opinion, a Best Buy Club member or a
members guests are conducting themselves in an objectionable manner, VALP shall have the right to eject them rom
the Arena
7 Best Buy Club members and any guest o a member shall, while in the club or within the Arena or on its grounds,
comply with all provincial and local laws, rules and regulations governing the sale, possession and consumption o
alcoholic beverages
8 VALP may rom time to time adopt appropriate systems and procedures or the security or saety o the Arena, any
persons occupying, using or entering the Arena, or any equipment, urnishings or contents o the Arena, and a Best BuyClub member shall comply with VALPs reasonable requirements relating to security and saety procedures
9 VALP shall have the right to delete, add to or amend any or all o these Rules and Regulations as VALP deems desirable
at its sole discretion or the saety, care and cleanliness o the Arena and the preservation o good order within the
Arena and the Rules and Regulations as amended rom time to time shall be kept and observed by Best Buy Club
members and any guest o a member VALP may rom time to time waive any o the Rules as applied to the Best Buy
Club member VALP is not liable to the Best Buy Club member or any breach o the Rules by other club members
10 Personal property accompanying persons entering Rogers Arena is brought into Rogers Arena at the sole risk o such
persons, and VALP accepts no responsibility or such property Best Buy Club members and their guests are responsible
or their personal property and should take care to ensure its saety and security Do not leave behind personal items in
the club
7/30/2019 Best Buy Club Manual
21/22
T 604.899.GOAL F 604.899.4601 canucks.com
rogersarena.ca
ROgERS ARENA gENERAL INFORMATION
SEATINgHockey capacity: 18,890
Large concert capacity: 21,000
Theatre Bowl Capacity: 5,800
The 88 luxury Executive Suites in Rogers Arena have a
combined seating capacity o 1,784 There are 74 Level 200
Suites and 14 Penthouse Suites located on Level 500 There are
2,195 Club Seats on the north side o the plaza seating level
An additional 9 Hospitality Suites, oering many o the sameamenities as the Executive Suites, are available or rental on a
per event basis Reer to page 13
Through the use o partitions and moveable arena seating,
dierent seating congurations can quickly be tailored to suit
an events specic attendance level Audiences ranging rom
21,000 down to a relatively intimate group o 3,500 can all be
accommodated
The Avaya Champions Club, located at the north end o Level
200, oers premium seating or 126 exclusive members
The Best Buy Club, located at the southeast end o Level 500,
oers an exclusive perspective and seating or 176 membersThe Best Buy Club sits nearly 100 eet above ice level or
prime viewing
ROgERS ARENA LEvELSParking Level P2 Lower Level parkade
Club Seat & Suiteholder parking Public
parking or concerts and other events
Parking Level P1 Upper parkade
Executive Suite parking
Level 000 Back o HouseIce surace, team acilities,
administration, maintenance acilities,
TicketCentre,communicationsandaudio/
visual control rooms
Level 100 Plaza LevelAccess to Plaza Level
seating, The River Rock Club Seats,
main concourse, Canucks Team Store
Level 200 HSBC Executive LevelCaptains Room,
Executive Suites, Avaya Champions Club,
Broadcast Suites, Client Service & Ticket
Operations ofces, and Crossbar Lounge
Level 300 Rogers Level 300Upper concourse,
access to Balcony Level seating, wheelchair
seating
Level 400 Centre Ice Grill, Rogers Studio Lounge andBudweiser Sports Lounge
Level 500 Penthouse LevelExecutive Suites,
Hospitality Suites, Best Buy Club,
broadcast gondola, media seating
7/30/2019 Best Buy Club Manual
22/22
ROgERS ARENA gENERAL INFORMATION CONTINUEd
SOUNd & vISIONTheaudioandvideosystemsatRogersArenaarestate-of-
the-art.Toensureourfansreceivetheultimateaudioquality
to enhance their sports and entertainment experience
wehaveanintegratedsystemhighlightedbyL-Acoustics
speakers The main speakers consist o six line source arrays
suspended over the ice, with 360 coverage rom seats behind
the glass to the Level 500 suites The design allows an audiotechnician to vary sound levels according to the particular
needs o the building Geometrically centred between
each speaker array is two separate subwooer arrays, each
consistingofeightSB28s.Upgradestothecentre-hung
scoreboard include the addition o six ARCS speakers to
improveon-icecoverage.Theentiresystemisdrivenby23
LA8 ampliers on a redundant bre network
The video screen employs an integrated Daktronics super
system that provides the utmost in clarity and excitement
Thecentre-hungdesignincorporatesDaktronicshigh
resolutionProStarlightemittingdiode(LED)technology
withpictureelements(pixels)on10mm(.39")centre-to-
centre spacing Each o the our main video displays measure
approximately 14 eet high by 24 eet long, with Pure Pixel
resolution exceeding 300,000 pixels per screen The main
video screens have a width to height ratio that matches the
highdenition(HD)standard16:9aspectratio.Flankingeach
mainvideodisplayareadditionalfull-colorLEDdisplaysto
present game scores, times and statistics Each measures
approximately 13 eet six inches high by ve eet wide Large
circular ProAd displays are suspended above and below
the main video screens The top ProAd display measures
approximately 3 eet high by 149 eet in circumerence; the
bottom display approximately three eet high by 104 eet
in circumerence One o the largest LED ascia displays has
been installed in ront o the 300 level o seating, surrounding
the seating bowl The display measures over two eet high
and more than 950 eet in circumerence This ProAd
display,alongwiththoseincorporatedintothecentre-hung
scoreboarddesign,providescompleteexibilitycomparedto
traditional printed or scrolling displays