BENEFITS OF THE BRIGHT PRINT GROUP€¦ · FSC Certification Level 3, Sustainable Green Print DECCW Sustainability Advantage – Silver Partner Our internal systems are externally

BENEFITS OF THE BRIGHT PRINT GROUPInformation Memorandum

A SNAPSHOT OF WHO WE ARE AND WHAT WE DO

BPG is a stable company established in 1962 with a long history of investment and innovation within the industry.

WE BRING TO YOUTwo complete manufacturing facilities at Wetherill Park and Newcastle

Over 110 full-time employees

Full capabilities from digital to A1 Offset

Personalisation and data matching

Mailing and distribution

Warehousing and inventory management

Equios online proofing system

Fully customisable asset management system

In-house embellishments – foiling, raised printing, die-cutting

UV Varnishing and celloglazing

Packaging and carton lines

Environmental and Quality Awards

ISO 9001, ISO 14001 and IS04801 certification

FSC Certification

WElcOME TO THE WORlD OF THE BRIGHT PRINT GROUP

The following pages will provide you with an insight into who we are, what we do and how we do it.

OUR VISIONOur vision, quite simply, is to continue to offer our clients the most innovative, relevant and effective print solutions available in the market. With continued investment in efficient online print management tools, and international best practice, our desire to provide unrivalled value-added resources, superior advice and unparalleled service is now a reality.

BPG Information Memorandum 1

2 BPG Information Memorandum

WHO WE ARE

SOME CORPORATE INFORMATIONThe Bright Print Group (BPG) was established in 1962 at Fairfield, NSW. A family owned and directed organisation, BPG continues to operate within the parameters set by its founders – honesty, trust and commitment. Over the years BPG has grown to incorporate a number of acquired businesses including Bloxham & Chambers Printers, Riverstone Printing, Headco Print Management, Cleartype Printing and NCP Printing in Newcastle.

The Group employs over 115 tradespeople and professionals over 2 key locations:

BPG Printing 8-10 Frank Street, Wetherill Park, NSW 2164

NCP Printing 14 Channel Road Mayfield West NSW 2304

Our Wetherill Park facility is a 7500m2 purpose built factory. The facility includes some of the most sophisticated printing equipment available. All operations are run to strict quality, environmental and OH&S guidelines. Our Newcastle facility is also in a new purpose built facility at the Steel River Industrial Precinct, Mayfield West.

From design through to print management, our comprehensive operations enable BPG to produce one of the largest ranges of printed material available in-house in Australia. Coupled with our commitment to value-added services and strategic advice, BPG continues to be entrusted with the management of a wide range of projects, from small to the most complex.

One of our key objectives is to enable our clients to maximise their investment in print and to ensure the most minimal of impacts on their own resources through our investment in sophisticated on-line print management tools.

Our continued investment proves our unrelenting commitment to one of the world’s most sustainable industries.


ACCREDITATIONSAs with our investment in the latest plant and equipment, BPG are also extremely serious about ensuring superior corporate governance and operations. Our company’s operations are centered upon the adherence to strict international standards and systems. This however, does not limit the flexibility of our operations, but does ensure we are always providing products and services that meet our clients’ expectations of best practice for quality, environment, OH&S and corporate citizenship responsibilities.

Our Management Information System complies with the following standards

Quality – ISO 9001:2000Environment – ISO 14001:2000OH&S – ISO 4801:2000Colour Management – ISO 12647-2FSC CertificationLevel 3, Sustainable Green PrintDECCW Sustainability Advantage – Silver Partner

Our internal systems are externally audited by SAI Global, SGS Australia and SD Environmental respectively, on an annual basis.

RECENT ACHIEVEMENTSAt the Bright Print Group we are continually striving to do things better. Our commitment is to the delivery of a superior service and product to our clients, backed by competitive pricing and on-time delivery. Recent achievements which support our commitment to quality and environmental practices include:

2014 NAtIONAL PrINt AWArDSSilver Medal:

• Self Promotion

2013 AGFA GLOBAL SUStAINABILItY AWArD

BPG were one of only 6 companies world-wide to receive this award, and the only company in the entire Asian region to be awarded in 2013.

2013 NSW PRINTING INDUSTRY CRAFTSMANSHIP AWARDS (PICA)2 Gold Medals:

• Business Excellence - Environmental Initiatives

• Print Excellence -Self Promotion2 Bronze Medals:

• Multi-piece Productions & Campaigns • Book Printing - Digitally printed


2012 NAtIONAL PrINt AWArDSGold Medal:

• Commercial Posters, Showcards, Card Constructions & Mobiles

2012 NSW PICA AWArDS2 Gold Medals:

• Environmental Initiatives• Commercial Posters, Showcards etc

2 Bronze Medals:• One, Two & Three Colour Printing• Packaging - Folding Cartons & Boxes

2011 NSW PICA AWArDS4 Silver Medals:

• Environmental Initiatives• OH&S Initiatives• Packaging - Cardboard Substrate• Commercial Posters, Showcards etc

Bronze Medal:• Self Promotion

2011 NAtIONAL PrINt AWArDSBronze Medal:

• Commercial Posters etc

2010 NSW PICA AWArDS2 Gold Medals:

• Environmental Initiatives• Commercial Posters, Showcards etc

2 Silver Medals:• Self-Promotion• Limited Editions / Art ReproductionsBronze Medal:• OH&S Initiatives

2010 NAtIONAL PrINt AWArDSSilver Medal:

• Multi-Piece Productions & Campaigns

DEPARTMENT OF ENvIRONMENT AND HERITAGE (FORMERLY DECCW) SUStAINABILItY ADvANtAGE PrOGrAM

Silver Membership Over the years we have amassed numerous medals which are testimony of our commitment to the craft of print. They are also testimony to our commitment to superior business systems and practices through our recognition for environmental and OH&S initiatives. Whether it be operational processes, systems management, technology investment or environmental/sustainability initiatives, we are continually seeking out innovative solutions to achieve industry best practice.


WHY CHOOSE THE BRIGHT PRINT GROUP?With decades of experience, our competitive advantage is quite simply the expertise and commitment of our team. You can be guaranteed of a superior print production, which will be enhanced by our quality environmental printing practices. Our team will work with your organisation to ensure your expectations are met with regard to all aspects of the professional management of your printed requirements including quality, responsiveness and delivery.

With accreditation to ISO9001, ISO14001, ISO4801 and ISO 12647-2, our systems are disciplined and well evolved. This enables the experience of our highly skilled tradespeople and management team to be utilised to its full potential.

With full print facilities in 2 key locations in NSW, the ability to meet tight turnarounds for organizations with branches up and down the eastern seaboard is greatly enhanced. In addition, the group has capacity to take on the most exacting of print jobs with the ability to move work between facilities to ensure superior efficiencies and security of supply.


At some point in 2012, unfortunately I cannot give you an exact date, Bright Print turned 50! This is an enormous milestone for a company in any industry, least of all, the printing industry. The last 50 years have seen significant technological and societal change. More than 500 people have called themselves Bright Print employees and more than 10,000 customers have nominated us as a supplier.

The company started as a single linotype machine in the fibro garage of William Robert Bright. The garage area was no bigger than 5m x 4m. One of the first clients was Cabra-Vale RSL Club and it is a testimony to all that they are still one of our biggest and most loyal clients.

W R Bright & Sons back then consisted of a single linotype and platen – it was predominantly a typesetting business. It supplied type for Fairfield Printery which was owned by William Robert Bright’s sister – Maisie Bright. Maisie never married and had devoted her whole life to printing, following in the footsteps of her father, William John Bright. The very first William John Bright started in Fairfield in 1928 and at the time of his retirement in 1958 had become the proprietor of one of the regions’ largest newspapers – The Biz (it was subsequently sold to Rupert Murdoch’s Cumberland Newspapers). The Fairfield Museum houses a complete collection of items from the Biz. One his retirement, the then Mayor of Fairfield, held a community reception with over 100 guests, paying tribute to William John Bright’s services to the community.

Upon William John Bright’s retirement, Maisie Bright commenced Fairfield Printery. In 1970 with only 4 employees, William Robert Bright bought Fairfield Printery off his sister. Her business was in a shed behind her home at 29 Kenyon Street. William Robert Bright’s business was behind his home at 27 Kenyon Street. It was a matter of literally joining up the buildings in the back yard. It remained a family affair until Ken Worger was employed in 1972.

The first 7 employees, in order of employment were:

William Robert Bright - compositor

William Henry Bright (my father) - printer

Lillian Radford (nee Bright – another of my grandfather’s sisters and purported to be the best woman compositor in Australia!) - compositor

Ted Radford (Lillian’s husband) - compositor

Julia Bright – (my grandmother) – bookkeeper/cook/delivery/cleaner etc etc

Ken Worger (who remained with us until he retired in 2010) (commenced September 1972) – compositor/printer/later factory foreman

Robert Bright (my father’s younger brother)

A BIT OF HISTORy

50 YEARS OF BRIGHT PRINT


In 1975, the company moved into lithographic printing when it purchased its first Heidelberg KORD 62 for $11,000. William Henry, son of William Robert, recalls one of the most challenging periods in the company’s history was in 1975 when electricity restrictions were put into place. Electricity was rationed and it was turned off every three hours for a three hour period. When you are running equipment that requires lead to be molten to be used for type and the type is allowed to cool down, it was almost impossible to maintain any production. They improvised (as they did regularly in those days) and used oxy-acetylene torches to keep the lead warm. They also worked continuously from Friday morning to Saturday night to catch up with production. Julia Bright, William Robert’s wife, who lived in the house at the front of no. 27 supplied the sustenance throughout the nights and days.

W R Bright & Sons started its major expansion when Cumberland Newspapers was forced to sell off its commercial printing business in 1975 due to continuous union disputes. By the end of 1975 they had 22 employees and the business was now becoming a major player in Sydney.

To survive 50 years in any industry is an enormous achievement. Think of all the companies that have come and gone just in the last 10 years, least of all 50. Iconic printing companies such as Potstill Press, Superfine, Chippendales and McMillans to name a few. A lot have been acquired and some have simply had to close their doors.

In the eyes of John Bright and Debbie Burgess – grandchildren of William Robert Bright and current Directors of Bright Print Group.

Our commitment to Bright Print remains just as strong, if not stronger, than the commitment of our grandfather and father 50 years ago. We will continue to weather the storm that our economy is raging within. We will continue to seek out better production methods, more efficient and new types of equipment and improved systems. We have to continue to look forward, plan appropriately and remain vigilant to the opportunities and challenges that are around the corner. This means not only staying true to our printing heritage but also embracing the new digital opportunities and markets that are emerging.

HERE IS A SAMPlE OF WHAT WE DO

PORTFOLIO OF WORKSFollowing is a brief sample of work we have supplied for some of our valued clients, many of whom are large corporations with branches Australia-wide.To every one of our clients we provide individual service and a consistently superior product. We know how to maintain your brand in the many applications that arise in design and printing.



Client: OlympusSamples: Packaging Catalogues Presentation Folders Flyers Business Cards


Client: The Council of the City Of SydneySamples: 2013 NYE Collateral


Client: Video EzySamples: Posters Shelf Wobblers Direct Mail Packaging Customer Cards and Vouchers


HOW WE DO ITThe Bright Print Group has been producing printed material on behalf of a large array of organizations since 1962. Clients serviced include international and local Corporations, Clubs, Associations, Schools and Government Departments.

The versatility, speed and efficiency of our equipment, allows the organization to produce high quality publications and printed material without compromise. Many award winning pieces have been produced over the years.

PRODUCTION OVERVIEWOur comprehensive facility at Wetherill Park, provides the full gamut of print services to our clients including:

Design

Prepress Services

Award winning Offset

Printing

Letterpress Printing

Digital Printing

Variable Data Printing

Celloglazing and coating

Die-cutting

Full bindery capabilities

Warehousing and

Distribution

Print Management

Kitting and Packing

Our commitment to investment in technology ensures that we are able to meet the service needs of our clients, and integrate relevant technological advances in a timely manner.


PREPRESS SERVICES

DESIGN

We have a team of 4 full-time designers, who have vast experience in the preparation of artwork suited to superior reproduction on the printing press. Their capabilities include preparation of brand specific material, corporate magazines and newsletters, marketing collateral, stationery and website development. The extent of their involvement varies depending upon the needs of the client and can include a simple text correction or logo update, to comprehensive and complete re-branding exercises.

We can accept artwork from the client, or their designer in any format. Included within our services is logo management and replacement. Many companies are now seeking to centralise their logo management and we can assist in this regard.

Our designers are able to attend on site to take briefs from clients, or can simply provide advice over the phone, for queries such as PDF generation, or the correct way to set up a file.

PREPRESS PRODUCTION

Factors pertaining to comprehensive prepress production services include:

• Technical expertise in colour management and calibration

• Certification to ISO12647-2

• Technical proficiency in complex file preparation

• Timely and accurate artwork approval process

• Version control and maintenance of brand integrity

• Timely, accurate and high quality Epson proofs

• Collaboration

BPG’s prepress department has some of the industry’s most highly regarded, and technically competent prepress tradespeople in Sydney. Our ability to troubleshoot complex files and ensure a high degree of colour calibration between hard copy proofs and our presses is testament to our proficiency in the delivery of prepress services both internally and externally. With the latest CTP technology, proofing systems and online proof management, our prepress department is well resourced and pro-active in providing exceptional service and advice.


PRINT SERVICES

With over $4 million dollars invested in new offset and digital printing and packaging equipment over the last few years, BPG are well equipped to produce just about anything that requires ink on paper. All items are produced to the highest environmental and quality standards.

Our in-house print services include but are not limited to the following:

Books

Magazines

Catalogues

Price Lists

Cartons

Wrappers

Header Cards

Carbonless Books

Labels

Posters

Point-of-sale

Packaging

BINDERY AND FINISHING

Quite often the most crucial element in any production is the manner in which the job is finished and printing is no exception.

Our extensive range of bindery equipment ensures the correct finish is applied to your printed material. Our Finishing Department is able to accommodate many binding requirements and finishing techniques with a full complement of modular folding, computerised guillotines and specialised machinery.

Capabilities are extremely broad: Case binding, comb-binding, wire-o-binding, saddle stitching, burst / perfect / PUR binding, section, singer and hand sewing, hand padding, stapling, drilling, collating, hand assembly of specialty product, presentation folders, point-of-sale material and product holders. We also have specialised in-line gluing equipment for carton and packaging work.

Stationery

Envelopes

Business Cards

Personalised Mailing pieces

Leaflets

Product Brochures

Cards

Art Reproductions

Cut-outs

Shelf Wobblers

Multi-piece marketing

Short run publications


PRODUCT RANGE - OTHER SERVICESDIGITAL AND PERSONALISED PRINTING

The fastest growing medium for print production is the utilisation of digital technology. The opportunities for digital and variable data printing are endless when combined with lithographic printing. Our digital department works complimentary to our print department for many items such as newsletters or technical manuals where personalised sheets may be inserted into a larger volume lithographic job. In addition, personalised newsletters and campaigns can be prepared. An example of our digital ability includes a personalised quarterly portfolio update (quantity over 250,000 individual pieces) for Bridges Investment Services (an Australian Wealth Management company). These are produced under strict security guidelines. Our digital department personnel have extensive IT experience and are able to perform complex file management operations such as data and document merge, duplication of files and other programming requirements.

BPG have also commenced providing transactional mail services. Services include invoicing, statement generation, follow-up and reminder letters, overdue notices etc. Currently we produce over 400 letter pieces daily from imported live data for mailing Australia wide for the Franchised Entertainment Group.

MAILING AND DISTRIBUTION – NATIONAL CAPABILITY

The Bright Print Group is able to project manage the largest mailing and distribution assignment and continues to be contracted to provide such services for major election campaigns including upcoming State and Federal elections. In addition, we offer in-house mailing services. Our equipment includes label and envelope printing, as well as automatic envelope inserter and plastic wrapping lines. All distribution is from our warehouse at Wetherill Park. Kitting and packing services are also offered for simple to complex assignments.

Hand assembly and insertion is available including items from third party suppliers. All items are lodged at either Wetherill Park Post Office, or Sydney West letters facility, which is a major postal distribution facility, or as directed by the client.

INTEGRATED MARKETING SOLUTIONS

The Bright Print Group has the expertise and knowledge to offer to our clients highly effective integrated marketing solutions utilising the latest in content marketing research and teachings. Our tailored solutions seek to unlock the needs of our clients and develop a strategy aimed at securing high customer interaction and engagement rates. The right message delivered via multi-channel marketing using, email, twitter, and highly effective personalised mail campaigns have been proven to deliver exceptional results.

Our online print portal has the capability to be expanded to include a full raft of online media deliverables including integrated print and email campaigns. Reporting and engagement rates can be analysed to ensure that you are generating interest and obtaining results.

The crucial element though is creating the right message and developing a sophisticated campaign which links all of the delivery channels together to ensure cohesiveness, sensibility and success. Our team at BPG have spent hours researching what works and learning from the world’s greatest teachers in Content Marketing. By combining print with online marketing – the opportunities are endless.

See Video Ezy Case Study on the following pages.


FRANCHISE ENTERTAINMENT GROUP

CASE STUDY

Franchise Entertainment Group increases customer engagement through automated communication

Franchise Entertainment Group is the owner of Video Ezy and Blockbuster, two of Australia’s most recognisable and best loved entertainment brands. Operating nationwide, the Franchise Entertainment Group (FEG) brings entertainment to the comfort of your home through the rental and sale of movies, TV series and video games.

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High fees and manual processes lead to the need for automationRental titles being returned late was proving to be a costly problem for the franchisees of FEG, as it meant key stock was not available in a timely manner for all of the stores’ members. With the majority of late titles being new releases - the most valuable commodity for a store - the business impact to a store was significant. “They used to spend hours and hours on the phone, calling people and requesting titles be returned. That’s hours that could be used doing other things” says Linda Hale, FEG Systems & Programs Administrator. As such, FEG built a solution – Late Titles Processing Program that would ensure that customers were notified of their late titles quickly and encouraged to return promptly – thus seeking to minimise the fees that customers had to pay and also ensuring that the product was available for other customers to rent out. Implementation of the solution required external partnerships for SMS communication, and printed letters.

FEG engaged Bright Print Group to help them send reminder letters to their customers promptly. Bright Print Group was chosen due to an existing relationship. “We have a very healthy relationship – it seemed like a natural fit”, says Linda Hale, Systems & Programs Administrator at FEG.

«For what initially seemed like a very complicated job, with the right software and equipment it’s become surprisingly simple».

John BrightDirector of Bright Print Group


CASE STUDY



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CASE STUDY



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Running across both Video Ezy and Blockbuster, through the use of PrintSoft PReS to run the LTP program, FEG now have 60% of customers return late titles after first contact. “This is a softly softly approach. It’s not a letter of demand…it shows the customer what late fees are owing at the time. So we’re trying to minimise the amount of late fees the customer is accruing. It’s good for both parties” says Linda Hale. Engaging Bright Print Group as a partner in the LTP program ensures FEG have peace of mind and confidence that the process is running in the background. Through the automated solution, Bright Print Group was able to provide a solution that was more secure, more reliable and more timely than any other printer FEG had tried before.

“There is no way we could have taken on the LTP program without the level of automation that PReS delivers in data processing and file delivery” says John Bright, Director of Bright Print Group. The use of PrintSoft software has enabled Bright Print Group to implement a solution that operates 24 hours, 5 days a week - uninterrupted. With the entire job only touched by one person, it has allowed Bright Print Group to free up resources, and keep operating costs down “For what initially seemed like a very complicated job, with the right software and equipment it’s become surprisingly simple”.

In addition to print, PrintSoft Software also opens up future opportunities for Bright Print Group through its ability to send correspondence to clients through a multichannel approach – whether it’s through email, sms, fax and even ePresentment – all through the same, automated, secure and reliable process.

/ Solution in action

All registered trademarks displayed are the property of their respective owners.

© 2014 Objectif Lune Incorporated. All rights reserved.www.printsoft.com

Benefits +PReS Automate as a solutionBright Print Group enlisted Objectif Lune to implement a new streamlined, automated solution. Bright Print Group was able to help FEG through the implementation of the Late Titles Processing (LTP) program, underpinned by PrintSoft PReS and +PReS Automate software. The LTP program is an automated processing system whereby participating Video Ezy and Blockbuster stores each have software that scans the point-of-sales system and calculates on a daily basis when a product is overdue. For products that are 7 – 14 days overdue, three files are generated: one containing store information, the second containing member information, and the third containing each title that the member has outstanding.

On average between 600-900 files are sent to Bright Print Group for processing on a daily basis. With three files sent for each customer, at 4am each day +PReS Automate automatically starts to process the files into a single file, with barcoding allocated for postage savings. The output is then directed to the printer, with the job ready for printing when the operator starts in the morning. “The first time we actually touch it is when we press print on the printer. Definitely an automated operation”, says John Bright, Director of Bright Print Group.

The job is then printed, folded and inserted into envelopes, ready for mailing. Through the use of intelligent workflows, the entire job is completed automatically and efficiently, helping FEG franchisees reduce their operating costs and ensuring that reminder letters are sent out every day as required .

To provide FEG with visibility of how each store is performing, a reporting structure has also been implemented whereby Bright Print Group sends weekly store by store summaries to FEG head office. “If a very busy store shows that they have zero letters sent, it can act as a red flag to indicate that something has gone wrong somewhere in the process, and we investigate accordingly” says Linda Hale, FEG Systems & Programs Administrator.

«There is no way we could have taken on the LTP program without the level of automation that PReS delivers in processing and file delivery».



























OUR PEOPlE MAkE IT HAPPEN

PEOPLE – OUR MOST VALUABLE RESOURCEA competitive advantage of the Bright Print Group is the knowledge, commitment and professionalism of its employees. With a low turnover and stringent selection process, all BPG staff share in the nurturing of our corporate culture which is committed to superior service and continuous improvement. Our management team has an average tenure exceeding 15 years and continues to work successfully in the provision of high end client solutions.

With over 115 employees, the group has access to a large pool of experience and technical competence. This knowledge enables our group to provide pro-active and precise account management tailored to the specific requirements of our clients. Our Directors are also involved in the day-to-day operations, each with their own area of expertise, covering finance, IT, sales and production. The Directors work closely with all personnel to ensure client requirements are met at all times.

In 2009, we commenced training in Certificate III and IV in Competitive Manufacturing across our entire workforce. All employees worked hard to complete improvement projects and implement the many efficiency opportunities identified throughout the training process. The result is a considerably more engaged workforce who now actively participate in developing strategies and plans to increase our productivity and the value-added services that we are able to offer our clients. As an example our wastage alone has decreased from 1.5% of total sales to less than .5% since the introduction of lean manufacturing practices.

PROJECT TEAMThe Bright Print Group culture is customer centric. At the very core of what we do lies our commitment to providing superior service to our clients through the following values:

a. Honest and timely communication

b. Transparency in all transactions

c. Commitment to accurate and pro-active advice

d. Intimate knowledge of the client’s needs

e. Building of beneficial and long-term relationships


KEY PERSONNEL All members of the management team, Directors and administration staff play an important role in the development of a successful working relationship with our clientele. All administrative staff are cognisant of our system requirements to enable an integrated and comprehensive approach to successful account management including help-desk and online enquiries Australia-wide.

John Bright - Director – 25+ years at BPG

John Bright manages the account management team, overseeing the estimators to ensure a smooth transition for our new clients and to ensure our existing clients’ needs are being met at all times. John has qualifications in IT and is also responsible for online system integration where required, as well as client and product development, particularly in relation to digital printing.

Craig Burgess – Director – 30+ years at BPG

Craig Burgess oversees the production team, and has trade and tertiary qualifications including a Graduate Diploma in Print Management. Craig ensures he is abreast of all production matters and assists the production and department managers in complying with production requirements, in particular branding requirements and SLA’s.

Debbie Burgess – Director – 25+ years at BPG

Debbie is a Member of the Institute of Public Accountants and graduate of the Australian Institute of Company Directors. She also holds an MBA qualification from MGSM. Debbie will ensure all legal and contractual requirements are adhered to, with a particular emphasis on ensuring a seamless implementation across all disciplines, risk management strategies, account communication and financial transactions.

Trevor Sharpham – Production Manager

Trevor Sharpham has been with BPG since 1998. He is responsible for the efficient operation, and high quality output of the print department, having commenced as a Printing Machinist, working a number of A1 multi-colour presses. His technical expertise is well renowned throughout the industry. He is also responsible for the training and development of our Printing Machinists. Under Trevor’s guidance BPG have been successful in securing a number of National Print Awards.

Shaun Crotty – Bindery Manager

Shaun Crotty joined our team in 2008, having worked at a number of large National Print companies. Shaun brings to BPG the enthusiasm of youth, yet considerable experience, and a relentless commitment to the pursuit of quality processes and outputs.


COMMITMENT TO BEST PRACTISE KEY PERFORMANCE INDICATORS

CATEGORY KEY PERFORMANCE INDICATOR MEASURE METHOD SERVICE LEVEL THRESHOLD

Account Management Service Delivery

Account Manager responsiveness

Response to enquiries received within an agreed number of hours 2 hours

Account Management Service Delivery Design – simple jobs Provide design as per brief for

jobs up to 24pp 48 – 72 hours

Account Management Service Delivery Design – complex jobs Provide design as per brief for

jobs over 24pp 72 hours

Account Management Service Delivery Quotations – simple jobs Quotations provided within agreed

hours of receipt Same day

Account Management Service Delivery Quotations – complex jobs Quotations provided within agreed

hours of receipt 24 hours

Account Management Service Delivery Delivery of agreed reporting

Availability of 24/7 real-time, online reporting to meet SWMG custom requirements

98% of the time

Account Management Service Delivery Accuracy of reporting % accuracy of reporting provided 98% of the time


Computer-to-Plate (CTP) Proof – simple jobs

Proofs provided within agreed hours from file receipt 24 hours

Account Management Service Delivery CTP Proof – complex jobs Proofs provided within agreed

hours from file receipt 24-48 hours

Account Management Service Delivery CTP Proof accuracy To client supplied lasers 98% of the time

Account Management Service Delivery Produce standard products Within agreed working days 3 working days after final

proof approved


Produce complex POS products Within agreed working days 5 working days

Product Quality Adherence to brand guidelines To meet agreed benchmark 99% of the time

Product Quality Rejection rate of total volume of work produced

Agreed % of total volume of work produced >0.6% of total volume

Product Quality Produce standard reprint products within agreed working days 3-5 days depending upon

complexity

Warehouse & Distribution Order despatch cycle times % of orders dispatched on time

98% of the time based on standard orders received by 12 noon Monday to Friday = same day despatch. After 12noon = next day despatch

Warehouse & Distribution Back Orders

% of orders fulfilled first time. Calculated by dividing the total orders places by orders fulfilled first time = fill rate percentage

Target is 95% fill rate.

Warehouse & Distribution Helpdesk Enquiries % of enquiries responded to

within agreed times 98% on time


cURRENT cORPORATE REFEREES

GHD/JEMELLA AUSTRALIA- NATIONAL CLIENTLevel 3, 490 Adelaide Street BRISBANE QLD 4000

Contact: Abby McDonald – Marketing Phone: 07 3218 4433

Ghd/Jemella are one of the world’s leading hair care accessory brands. They manufacture and distribute a large range of product globally including hair dryers, straighteners, and other salon products. For the past 2 years BPG have been instrumental in delivering to GHD/Jemella a range of packaging and promotional solutions to enhance brand awareness and customer loyalty.

GHD/Jemella is a client whose marketing relies heavily on high end POS delivered within tight campaign deadlines. On average there is a campaign every six weeks. Campaigns vary in size and nature each time depending on Jemella’s marketing and seasonal focus. Timing are critical, as within the six week period, the concept is developed, method of construction is confirmed and mockups are created to ensure the finished product is suitable for purpose. Finally the total campaign needs to be printed, finished, kitted and delivered throughout Australia and New Zealand.

NEWCASTLE PERMANENT BUILDING SOCIETY307 King Street Newcastle West NSW 2302

Contact: Prue Macpherson – Marketing Communications Manager Email: [email protected] Phone: 02 4927 4479 Mobile: 0428 204 233

Newcastle Permanent Building Society is a complete retail financial services provider for a range of financial services including the day to day needs of personal and business banking members.

Newcastle Permanent has an operational area which includes the Central Coast and the Hunter regions, the Mid North Coast (branches at Forster, Taree, Port Macquarie, Coffs Harbour), New England (branches at Tamworth & Armidale), and the Northern Rivers (branches at Lismore & Ballina).

NCP Printing have provided complete print management services to Newcastle Permanent Building Society for over 20 years. The range of collateral that we produce include Passbooks, booklets, brochures, forms, deposit receipt pads, labels, cards, deposit slips, posters, Product Disclosure Statements, presentation folders, newsletters, envelopes, stationery and business cards.

ZODIAC GROUP AUSTRALIA PTY LTDHead Office – 219 Woodpark Road SMITHFIELD NSW 2164

Contact: Jonas Ryberg / National Marketing Manager Mob: 0402 331 224 Ph: 8786 6800

Zodiac is a global conglomerate with operations across a number of industries. Zodiac Group, are one of Australia’s largest manufacturers and distributors of pool cleaning and maintenance products for government, commercial and residential use. We produce marketing material, posters, in-shop displays, catalogues, header cards and manuals. These are made available for online ordering for all branches and distributors Australia-wide. The website portal accessed by Zodiac agents is comprehensive and allows for various access levels and product categories to manage the 300 + items that are produced.

In December, 2012, a promotional campaign to retailers was distributed to over 400 destinations.


IMPlEMENTATION REqUIREMENTS

APPROACH AND METHODOLOGYAll contracts, whether existing or new are subject to a rigorous review to ensure the requirements of the client can be competently and efficiently managed by the Bright Print Group, at the time of tender, during implementation, and throughout the contract period.

This analysis is undertaken at the highest level by BPG Directors, whose mandate is to ensure 100% compliance with contract terms and conditions. It is paramount for BPG to fully understand the objectives of OUR CLIENT’S to enable our organisation to partner with, and add value as a supply chain member.

TRANSPARENT AND TIMELY COMMUNICATION

Clear communication channels are required between the two organisations to enable unambiguous and transparent transactions. It is important for key personnel within our clients to have an open link with those members of BPG who will be responsible for the management of our client’s account.

Relationships need to be nurtured between key personnel of both organisations, so as a framework of trust and confidence can be established. During the establishment of these relationships, knowledge needs to be gained by both parties as to the operational requirements of the supply chain to enable optimum benefits.

MEMORANDUM OF UNDERSTANDING

At this point, a Memorandum of Understanding can be established setting out the benchmarks and KPI’s to be achieved during the contract period. This Memorandum then becomes the operational guidebook for both parties. Clear and concise expectations are set, which the assigned personnel at BPG strictly adhere to.

However, there also needs to be a certain level of flexibility within the terms of the Memorandum to enable innovation and improvement processes to be allowed. It is an objective of the BPG team members to continually ensure superior service and understanding of our client’s requirements at all levels and to develop the delivery of product and services in accordance with best practice philosophy.

CONTINUOUS IMPROVEMENT CULTURE

We pro-actively manage our organization with continual debate on environmental initiatives, cost reduction strategies, technological efficiencies, process improvements, and sustainability programmes etc. Our commitment is as strong 50 years on, and we will continue to seek out opportunities for growth, better practices and technology into the future.


qUAlITy SySTEM

QUALITY MANAGEMENT SYSTEMOur Internal Management System comprises policies and procedures externally audited to the international standards ISO9001 (quality), ISO14001 (environment) and ISO4801 (OH&S). BPG have been continually certified since 1994. Our system revolves around continual improvement initiatives, is flexible and robust in ensuring the delivery of stringent quality, environmental and OH&S outcomes. Our certification body is SAI Global. During this period there have been no non-conformances reported. Our systems are fully integrated and audited internally on a monthly basis. KPI’s are monitored and reported monthly. Our systems manager since 1999 is Mrs Carol Davis.

We are the recipients of many and regular quality and environmental awards at a state and national level for the Printing Industry as well as Department of Environment. We are committed to producing the highest quality of product each and every time.

Refer Certification at the end of this document.

OUR PURPOSE AND STRATEGYAs with most commercial enterprises the principal goal of the organisation is to be successful. Success takes on a number of forms, most importantly financial success, but is also measured by your staffs’ commitment, corporate reputation, client retention, quality of product, community involvement and environmental pursuits. Our goal is to be successful across all measures and to ensure at all times, that our employees, clients and suppliers are treated ethically, efficiently and fairly.

However, a basic framework must be maintained to ensure success and this is derived from effective systems and production methodology, competent and diligent employees, efficient communication with clients and suppliers, along with the embracement by all within the organisation of the spirit of success and co-operation. In addition, the right culture and environment must be fostered to deliver innovation.

Quality and service are the by-products of effective systems, innovative and competent employees. We realise that our most valuable assets are our employees. The welfare of our employees is a major consideration in all decisions regarding technology investment, staffing levels, training opportunities and system improvements. It is our endeavour to provide a safe, harmonious and stimulating work environment. Drug and alcohol consumption will not be tolerated, nor discriminatory, or abusive behaviour. Employees are expected to treat each other with respect and consideration at all times.

We all play a part in the delivery of superior service to our clients. Without delivering on our promises, all other aspects of our endeavours are lost. We will strive to provide clients with prompt and professional attention at all times. Products, service and advice will be the very best the industry has to offer through continued investment in staff development, technology enhancement, innovation, and environmental and systems management.

With the right environment and a culture of continuous improvement and co-operation, a company can accelerate along the path to success. The journey is continuous and will never stop, however, the benefits to all employees, clients, suppliers and the community, are vast when working for, or being associated with, a truly successful organisation.


WORk, HEAlTH AND SAFETyBPG operates within the framework of a fully integrated management system (IMS), which comprises policies and procedures certified to the international standard ISO 9001 (quality), ISO14001 (environment) and ISO4801 (OH&S). Our OH&S system is overseen by Debbie Burgess, Director and internally audited. A pro-active OHS&E committee has been in place since 2002. Our monthly KPI’s include OH&S measurements. Quarterly, minuted OHS&E meetings are held. In 2011, BPG was awarded a Silver Medal at the NSW Print Awards for our OH&S System and operatives.

As further evidence of our commitment to superior OH&S performance, our Director, Debbie Burgess, was a member of the now disbanded Workcover Printing Cluster. The Cluster was responsible for assisting the Workcover Senior Executive team to develop guidelines for the Printing Industry. Workcover undertook a consultative visit to our premises in 2009 to ensure our adherence to superior standards. These standards continue to be maintained.

Our organization has never been convicted of a work health and safety offence. Our monthly KPI report contains a number of OH&S KPI’s.

RISK MANAGEMENTOur risk management policy is contained within our IMS, in particular, Procedure 16 – Internal audits and Procedure 31 – Environmental Aspects. Review of our risk assessment documents are conducted yearly. A risk assessment is triggered if a new piece of equipment is purchased, or process changed. A copy of BP116 – Environmental Aspects and Impacts is attached as a separate document to this file. We are currently compiling and updating Safe Work Procedures for all activities within the organization.

Our IMS contains risk management and emergency procedures to control and mitigate such events as:

EMErGENCY SItUAtION – fire, explosion, storm, chemical spill, any other event requiring evacuation of personnel, (trained emergency wardens are onsite 24/7);

It SECUrItY – loss of data, breach of security, network breakdown, (includes multiple backup points and offsite data storage for external access);

MIS COrrUPtION – loss of data, corruption of information, internal system shutdown (includes multiple backup points and offsite data storage for external access)

CLOSE OF PrEMISES – uninhabitable building, inability to access premises (ability to utilise alternate site for 24 hour production at either Wetherill Park or Mayfield West)

Whilst we have never had to implement a disaster recovery plan, our risk management systems are regularly reviewed and audited to ensure their adequacy should a disaster strike. We take very seriously out commitment to the security of our systems, protection of our premises and seamless provision of client services in the event of an emergency.


SUSTAINABIlITyIn 2009, the Directors of BPG made the decision to incorporate into our policies and practices, sustainability principles that would encapsulate a strong and sincere commitment to meeting the highest standards in governance and guardianship of our valuable resources. The Sustainability Advantage program which was in its infancy and being conducted by the Department of Environment was considered a good platform from which we could develop best practice policies and procedures.

The Directors of BPG take a long-term view to ensuring the success and viability of our organisation.

As a Silver Member of the Department of Environment and Heritage’s Sustainability Advantage Program, the recognition of our commitment to sustainable practices can be levered by our clients. The opportunity to provide advice in our clients’ reports as to the accreditations of its print supplier is considerable. The Department of Environment and Heritage’s Sustainability Advantage program is a rigorous and transparent program that is highly contested by participants. With over 400 companies now enrolled in the program, the achievement of Silver membership has been attained by less than 20 companies.

In 2013, BPG was awarded the coveted AGFA Global Sustainability Award in recognition of our sustainability commitment.

CORPORATE SOCIAL RESPONSIBILITY (CSR) POLICYThe Bright Print Group takes very seriously its commitment to the following important areas of responsibility and accountability:

1. Community Support

2. Sustainability Practices

3. Environmental Policy

COMMUNITY SUPPORT

For many years we have supported the following organisations:

A. CHILDRENS HOSPITAL AT WESTMEAD

Provision of printing for charity events, such as fundraising balls for Grace Department. Various monetary donations including recent donation March, 2011 of $10,000 for training of nurses for use of specialist respiratory equipment. Awareness and inclusion in recent marketing survey, for which BPG pledged $10 for every survey completed.

B. PCYC

Donation of print and other goods for over 15 years. Participation in payroll deduction program by many of employees on behalf of PCYC. This has been in place since approximately 1995. Awareness and inclusion in recent marketing survey, for which BPG pledged $10 for every survey completed.

C. CHILDRENS MEDICAL RESEARCH INSTITUTE

Various monetary donations. Inclusion of CMRI in marketing survey which attracts. Awareness and inclusion in recent marketing survey, for which BPG pledged $10 for every survey completed.

D. FATHER CHRIS RILEY’S YOUTH OFF THE STREETS

We have had the pleasure in providing print services to this most worthwhile community service for a number of years now. In addition, we have supported through the provision of monetary donations and awareness and inclusion in recent marketing survey, for which BPG pledged $10 for every survey completed.


cONTINUOUS IMPROvEMENT AND cOST REDUcTION INITIATIvES Continuous improvement is not only part of our Q.A. processes, but embedded within our corporate culture. Our continued investment in technology and examination of process enhancements is testament of our commitment to driving constant improvements at all levels. Average print costs over the last 10 years have fallen.

Ongoing savings are also achieved by examining the manner in which clients manage their own print requirements and comparing this with our own proven models. Significant savings can be made through planning and purchasing efficiencies, standardisation and indenting of paper stocks, as well as process and specification optimisation.

With all employees now qualified to either Certificate III or IV in Competitive Manufacturing, continuous improvement and therein cost reduction initiatives, particularly centered around waste reduction are inherent in our systems and culture. Many cost reduction successes happen on a weekly basis, as matter of course, as our way of remaining competitive and providing value added services, behind the scenes. The list of improvements we have made to our system and procedures over the last 2 years, in particular, is extensive but includes:

1. Optimisation of internal job ticket procedures

2. 5S analysis and maintenance of all ordering and stock control throughout organisation

3. 5S of all work areas

4. Relocation of desks and peripheral equipment to eliminate unnecessary movement between areas, including in production areas

5. Introduction of ISO 12647-2 which has dramatically decreased make-ready times on our presses and improved ink usage rates and wastage

6. New digital file storage for all artwork files decreasing time taken to retrieve files

7. Shadow boards created in production areas for easy identification and location of tools

8. Upgrading of equipment to increase productivity

9. Upgrading of MIS to Davinci

10. Improvement to work ticket information, reporting and recording

11. Introduction of Equios Prepress Online proofing and file processing

12. Over $2,500,000 spent on new offset and digital presses in 2013


WHAT SETS US APART?The Bright Print Group has as one of its core values the provision of high quality printing and print related communication services. To enable us to achieve this mandate we are accredited to the international standards for quality, environment and OH&S; ISO9001, ISO14001 and ISO4801. Our quality accreditation has been in place since 1994. Over the last few years, we have included ISO14001 and ISO4801 and the colour standard ISO 12647-2.

During 2009, we were also successful in achieving accreditation to Level 3 of the Printing Industries of Association of Australia’s Sustainable Green Print. Our organisation was the first in NSW and second in Australia to have reached Level 3. This accreditation was quickly followed by FSC certification through SGS Australia.

In addition in 2009, the Bright Print Group embarked upon the delivery of Certificate III and Certificate IV in Competitive Manufacturing training to all personnel. The delivery of this training through the Government’s Training Incentive was considered paramount to our organisation’s ability to maintain and improve upon the high standards of production that we already possess. The training has provided an unparalleled platform for all personnel to be involved in improvement projects which have encompassed the entire organisation. Considerable benefit has also been gained in communication and understanding between various departments within the organisation. All personnel have graduated with either a Certificate III or Certificate IV qualification. The opportunity and ability for even greater success in productivity and innovativeness in solutions is already evident.


QUALITY CERTIFICATION – ISO 9001


ISO14001 – ENVIRONMENTAL CERTIFICATION


ISO 12647 – COLOUR MANAGEMENT


SUSTAINABILITY ADVANTAGE PROGRAM


FSC CERTIFICATION


TWO SIDES MEMBERSHIP

Sydney Office: 8-10 Frank Street, Wetherill Park NSW 2164 T: 02 9757 3000 [email protected] Newcastle Office: 14 Channel Road, Mayfield West NSW 2304 T: 02 4926 1300 [email protected]

Documents

BENEFITS OF THE BRIGHT PRINT GROUP€¦ · FSC Certification Level 3, Sustainable Green Print DECCW Sustainability Advantage – Silver Partner Our internal systems are externally