Being Trusted Advisors Programme Egyii

BEING Trusted Advisors

The

Point of View

TRUSTWORTHY PEOPLE

AND ORGANIZATIONSAND ORGANIZATIONS

CAN BE BUILT

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› TRUST EQUATION

› TRUST PRINCIPLES

OUR WORK IS BUILT ON A

Trust Framework

› TRUST PRINCIPLES

› TRUST CREATION PROCESS

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OUR WORK

Trust Framework is

› POWERFUL

› PROVEN

› INTEGRATED

› TIME-TESTED

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THE TRUST SUITE PROVIDES

Integrated Tools

TRUSTLearning Programs

TRUSTDiagnostics

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TRUSTDiagnostics

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MAKING SENSE OF IT ALL

The Trust Quotient™ (TQ™): How Trustworthy Am I?

Trust Temperaments™: How Am I Trustworthy?

The Trust Diagnostics™ Tool Kit

TRUSTDiagnostics

Trust Temperaments™: How Am I Trustworthy?

TQ 360™: How Trustworthy Do Others Think I Am?

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KNOW THYSELF

The Trust Diagnostics

Four Good Reasons to Assess Personal Trustworthiness

1 Building trusted advisor relationships builds business

2 Trustworthiness can be learned, if you know where to start2 Trustworthiness can be learned, if you know where to start

3 Team members begin working from a common base

4 You can create balanced teams

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TRUSTDiagnostics

KNOW THYSELF


And One Good Reason Not To:

THIS ISN’T A TOOL FOR HIRING AND FIRINGTHIS ISN’T A TOOL FOR HIRING AND FIRING

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TRUSTDiagnostics

KNOW THYSELF

The Trust Quotient

› An online assessment for each individual

› 20 questions reveal personal trustworthiness

› An ACTIONABLE personal report› An ACTIONABLE personal report

BASED ON THE TRUST EQUATION T = (C + R + I)/S

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0

TRUSTDiagnostics

DIGGING DEEPER

The Trust Temperament

An Online Assessment that goes one step further than the TQ. HOW ARE YOU TRUSTED ?

› An Expert?

› A Catalyst?

› A Connector?

› A Professor?

› A Steward?

› A Doer?

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TRUSTDiagnostics

MAKING TRUST MANAGEABLE


› Where do we start?

› How do we know when we get there?

TRUSTDiagnostics

› How do we know when we get there?

› How do we measure progress along the way?

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BUILDING TEAM TRUST

The Trust Learning Programs

Five good reasons to improve your teams’ Trust-Building skills with Learning Programs

1 Building trusted advisor relationships builds business

2 Trust can only be learned in interactions with others –you need live ammo and no safety nets


you need live ammo and no safety nets

3 Your teams need to function better as teams

4 Your clients are disturbed or confused

5 And you get both an immediate and long-term ROI

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BUILDING TRUST IN TEAMS


› We use real problems and realistic situations

› Shared learning experience radically accelerates your team’s ability to apply the trust frameworks to business problems.


› Teams can practice together onsite, or virtually through a Onsite Offsites™.

› Two hours, two days, or two months.

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CUSTOMIZED CONTENT


TRUSTED ADVISOR TRUST-BASED SELLING


TRUSTED ADVISOR TRUST-BASED SELLING

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Common Origins: The Trust Equation

TRUSTWORTHINESS = (C + R + I ) / S

CREDIBILITY — I believe her based on logic, credentials, directness and truthfulness

RELIABILITY — I depend on him based on his track

T = C + R + I

S

T = C + R + I

S

trustworthiness

TRUSTDiagnosticsFrom the Trusted Advisor: Maister, Green, Galford, 2000

RELIABILITY — I depend on him based on his track record and my sense of his integrity

INTIMACY — I trust her with information given her empathy and sensitivity to me

SELF-ORIENTATION — I trust him because he seems to care about me, not just about what I can do for him

T trustworthiness

C credibility

R reliability

I intimacy

S self-orientation

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The

Point of View

TRUSTWORTHY PEOPLE CAN BE BUILT… TRUSTWORTHY PEOPLE CAN BE BUILT…

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The

Point of View

AND SO CAN THEIR ORGANIZATIONSAND SO CAN THEIR ORGANIZATIONS

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Trip Allen: [email protected] +65 91891967www.egyii.com

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www.egyii.com www.twitter.com/egyii

Egyii is the authorized agent for Trusted Advisor Associates in Singapore and Asia

Documents

Being Trusted Advisors Programme Egyii