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Bashir ZayidSafety Services ConsultantBehavior Based Safety the Right Way!1Some Interesting NumbersAlmost 10,000 people have lost their lives in the Construction Industry in the Last 10 yearsIn 2011 over 61,000,000 Americans were injured in some type of accidentIn 2011 almost 200,000 people died from accidents, injuries, and violence in the United States. Thats as many as the population of Des Moines It is estimated that 100,000 Americans will die as a result of Medical Errors in 2012 (one every 6 minutes)Almost 45,000 will die in Traffic AccidentsAccidents at home will claim over 19,000 livesAccidental cost the American Health Care System 129 Billion Annually

Is Your Company a SAFE Organization?Yes, Very SafeYes, Somewhat SafeNot Overly Safe or UnsafeNo, Somewhat UnsafeNo, Very Unsafe

Does your Current Organization Use Behavior Based Safety?YesOne of My PreviousNo, but we are Considering ItNo and it Hasnt Been Considered YetNo and it NEVER will be Considered

Being Safe is More than Having No Accidents or InjuriesBy that Definition, there are 3 ways a Company can be Safe and two of them are BAD!!!5Some Scenarios you Might

Have run IntoTrench Shoring

Load Limits?

Git er Done!!!!

Whos operating the loader???10Patriotic way of breaking the safety rules!!!!

11PerformanceDiscrepanciesKnowledgeDiscrepanciesEquipmentDiscrepancies92%2%6%Types of Discrepancies** LMI/General Industry data12

Is this a knowledge discrepancy?

A Fundamental QuestionWhy do Employees Work Safely?What is Wrong with the Basic Motivation?Some Behavior Based Safety ResultsAfter 1 year 25% - 40% Reductions in injuriesImproves Safety CultureEnhances ProductivityTurnover/Attrition ReducedIncreases MoraleOther companies (RCI Customers) 65% to 90%Behaviors that LEAD TO Unsafe Conditions Improve Dramatically!!!The ABCs of Human Behavior Antecedent Behavior ConsequenceABCTwo Types of AntecedentsHunger, Fatigue, AggressionNatural AntecedentsGenerally HelpfulWe have very little control over when or how they are generatedMuch of our lives are focused on controlling the responses to these antecedents

Stop Signs, Neon Lights, Volume Controls Controlled (artificial) AntecedentsUnsolicitedPut in place to deliberately influence ourselves or others Are generally less effective than natural antecedents (15%)Can become natural with enough time to associate (classical conditioning)

19ANTECEDENTSOccur before behaviorCommunicate expectationsProvide instructionsCue behavior

Some Examples of

Antecedents

Gotta Watch Those Slippery Pedestrians

You Can Say That Again

Are You Thinkin What Im Thinkin?

Better Advice

WHAT???????

BEHAVIORDesirable Behaviorjob behavior which meets expectations and requirementscomplies with all safety rules all of the time

Undesirable Behaviorjob behavior which does not meet expectations and requirementsfail to comply with all safety rules

CONSEQUENCESCONSEQUENCESAre either Positive or Negative for the behaviorsPredict the probability of future behaviorOccur after the behaviorAre too powerful to be left to chanceNot used often enough

Lets put it togetherExample:What is the Antecedent when youre walking into this room? What is your Behavior?What is your Consequence?

In the Last 12 Months Have YouBeen Injured?Fallen Asleep While Driving?Texted or sent an E-mail While Driving?Experienced Physical Violence?Consumed Too Much Alcohol?

In the Last 12 Months Have YouHad a workplace injury (Major or Minor)Put yourself or others in harms way at work?Taken pain medication as a result of workplace activities

In the Last Week Have YouBecome Extremely Fatigued as a Result of WorkingUndertaken an Unsafe ActEngaged in Less Than Ethical ActionStolen Something

In a Behavioral Safety Culture It will happen to someoneFocuses on accomplishment Emphasis is on Behavior not ConditionsSuccess orientedPeople work safely because they want toBecomes self sustainingIs truly doing something different

Is Safety Culture the Same Thing as Behavior? No, but the interrelatedness is undeniableThe culture of the workplace obviously drives the organization's behavior and influences the individual employees behaviorResearch shows that behavior also influences culture.CultureBehaviorThe How To for

Behavioral SafetyOBJECTIVETo discuss how to conduct observations and provide feedback in a manner that promotes safer behaviorsLeadership occurs whenever a person tries to influence someone else toward a goal.

39At the completion of this program, you will begin using observations and feedback in your department. Each department has a Safety Leadership Team dedicated to improving safety by encouraging the reporting of near misses, observing workers as they do their jobs, and giving them FEEDBACK about how safely they are performing their work. The purpose of the Safety Leadership Team is to be LEADERS, ADVISORS and CHAMPIONS of SAFETY. Their task is to work with you to influence or persuade others to work as a TEAM toward the COMMON GOAL OF SAFETY through COACHING and ADVISEMENT.The Importance of Management SupportGives the resources necessary to make the process workEnsures the process happens when times get toughTop-Down >> Employees always follow the action of the leader (their supervisor)Management sets the toneShows support and reinforces when the process is working wellWhat happens when we dont have management support40Employee OwnershipDriven by employees after the first series of meetingsManagement involvement becomes no more than overseeing the process, not directing itEmployees driven by positive resultsMeasurement of positive resultsProvided with the tools to implement while still sensitive to business-related issues41The PlanSelect Steering CommitteeIntroduce Risk Assessment and BBS Conduct Risk Assessment & Select BehaviorsIntroduce the process to the employees Conduct Observations & Give FeedbackMeasure the Percent SafeResolve barriersThe Steering CommitteeCross-functionalDetermines a Process Name, Vision/Mission StatementIdentify Committee Roles/ResponsibilitiesDelegate Committee TasksThe Leaders in Implementation of BBSTo become the BBS Champions

The Process (in a nutshell)Behaviors SelectedObservations ConductedFeedback ProvidedProgress Reports PresentedBarriers Resolved

44The ResultsProvides management with an overall view of safetyBarriers are resolved in a timely manner (depending on what the issue is)Observation goals/progress is tracked daily or monthlyTrends are drawn from different areas to see where the process is weak/strong

The Future

Final ThoughtsRecognize the challenges of the organizationPlan, Plan, and PlanFollow the PlanMake sure management support is strongInvolve employees at the outset and let them craft the processCELEBRATE ACHIEVEMENTS!The KeysThe key is management supportDoes management know what BBS is and will they support it completely?A second key is employee involvementDo employees have a good relationship with the company?The third key is planningThink through every possible angle and hang-upBe a Leader with a Vision and Make a Change!

Questions??