If you are experiencing problems connecting to the Citrus Portal, Follow the instructions below.

Look for the orange arrows for guidance

STEP 1

BEFORE LOGGING IN, check the Internet Zone setting. If it displays “Internet” as illustrated, double click the word Internet to

open the properties window. If it says “Trusted Sites”, skip this step.

Click the “Trusted Sites” icon, then the “Sites” button

The full URL will appear in the top blank, change it to appear as shown; *.citrusmh.com

Ensure the “Require Server Verification, etc” is UNCHECKED. Click “Add” then “Close”. Click OK to close the properties window.

STEP 2

Click the “Compatibility View” icon in the toolbar. CLOSE AND RESTART INTERNET EXPLORER

STEP 3

After restarting the browser, log in to the Portal Page, the above warning should display, click “Always” and the portal software

will load in a few moments. BE PATIENT. If the warning does not display after 1 - 2 minutes, then click the Compatibility View

icon again, restart Explorer and try again. If it continues to fail to load, then complete a SUPPORT REQUEST

STEP 4

Click the Drohan HPF Web link and you will be asked to log in again. If the above steps were successful, you should be able to

search patients and review any related documentation. If you are still unable to view documents, then complete a SUPPORT

REQUEST. Be sure to include details of EXACTLY what you were trying to accomplish but were unable to do.