BEATRICE L.

MOORE, MBA,

FPC

Evans, GA 706 312-4323 Neasie1023@gmail.com https://www.linkedin.com/in/beamoore

OPER AT IONS MANAGE R F INANC I AL PL ANNING PROJECT MANAGEMENT Sales/Marketing Customer Service Advocate Training/Staff Development

A personable, detail-oriented Senior Manager with experience demonstrating year-over-year improvements in sales and marketing efforts, operational initiatives, revenue generation, customer service ratings and team productivity. Strong

and decisive leader with excellent analytical, organizational, communication, team building and planning skills. Maintain an uncompromising focus on high quality standards and bottom-line profit improvements. Superb academic credentials including a Master of Business Administration with concentration in Human Resources from the University of Phoenix. Derive genuine pleasure from transforming high-potential staff into outstanding leaders demonstrating the creativity

critical to financial and operating success.

SELECTED HIGHLIGHTS Received multiple promotions, successfully managed all Military Business Resource Group operations that take place

in the company. Responsible for planning operations from their inception and ensured they are implemented in a timely and efficient

manner after approval has been obtained. Operated all aspects of human resource management including team and staff progression, utilizing multiple

techniques which greatly improved performance and retention. Increased the efficiency of the BRG structure and communication through the continual integration of cross-

functional strategies and techniques. Improved methods to monitor budget and coordinate with Treasurer, implementing strict budgetary controls which

greatly reduced excess overhead costs.

CORE COMPETE NCIE S Staff Supervision Operations Management Training/Development Customer Service Human Resources Scheduling/Delegation Budgeting Executive Administration Relationships Building Profit & Loss (P&L) Management Logistics Policy Implementation

EDUC AT ION University of Phoenix, Augusta, GA: 2010 Master of Business Administration - Human Resources University of Maryland, Adelphi, MD: 2006 Bachelor of Science - Business Administration Certifications / Additional Education: Fundamentals in Payroll Certification – American Payroll Association: 2015 Certificate in Finance - U.S. Army Finance Corps, Indianapolis, IN: 1992

PRO FESSIO NAL EXPE RIE NCE ADP Augusta, GA 2010 – Present

Operations Director Successfully manage all National Military Business Resource Group operations that take place in the company. Responsible for planning operation from its inception and ensure they are implemented in a timely and efficient

manner after approval has been obtained. Coordinate between the different Regions and guarantee flawless execution at all times. Increase the efficiency of the BRG structure and communication through the continual integration of cross-

functional strategies and techniques. Improved methods to monitor budget and coordinate with Treasurer, implementing strict budgetary controls which

greatly reduced excess overhead costs. Proactively expand professional expertise, recognized for knowledgeability and understanding of the workings of

each functional duty within the BRG. Provide clear, accurate progress reports to board members and senior leadership within the organization , and have

been consistently commended for accuracy and communication ability. Collect numerous reports from various board members and Regional Directors to ensure tasks are in alignment with

set goals and projects are being completed in a timely manner and on schedule. Collaborate with senior leadership to come up with innovative and feasible solutions to recruit, retain, mentor,

support and educate our military veterans and their allies. Streamlined operations by establishing procedures to increase productivity of all staff by over 25%. Coordinated and approved annual budgeting, as well as the Annual Operating Procedures (AOP). Demonstrated strong operations management skills toward overseeing the national board toward more financial

control, associate engagement, regional directives including initiating measurement of key quarterly metrics, and achieving continuous improvement initiatives and ongoing costs control.

Strategically steered all purchasing, estimating, contract administration, and community support efforts. Implemented outreach programs to solidify business development opportunities. Controlled inventory turns and levels to guarantee seamless operations processes at all times. Analyzed feedback from existing users to increase productivity and efficiency of operations. Utilized broad scope of industry experience to ensure superior customer satisfaction at all times.

Client Services Manager

Led 10member associate client support consultants in supporting over 2k clients within Small Business Services (SBS).

Achieved a record 1 voluntary turnover and 4 promotions to higher level positions with Associates under my leadership during my tenure.

Introduced weekly team huddles to more effectively communicate information in a timely and accurate manner to Associates.

Minimized backlog through addressing and resolving key customer issues and working with associates and clients to resolve customer complaints and build customer satisfaction.

Improved morale of Associates within the Augusta office through positive encouragement, recognition and focused business directives.

Key member in establishing and communicating goals and expectations while fostering a customer-focused, team-based work environment that recognized and rewarded top-level performance.

Implementation Specialist III Rose above all expectations, recognized as top 3 Nationwide for implementation in “Best Balanced Performance” for

Fiscal Year 2012/2013. Worked consistently and effectively to build a strong relationship with internal and client team to ensure client

satisfaction and retention. Produced timely and successful installation and conversion of ADP Major Account Workforce Now Management

solutions while strictly adhering to the framework of "OneADP" solution delivery. Recognized for outstanding work ethic, always willing to go above and beyond to meet the scheduling and

organizational needs of ADP and the client. Selected to mentor new hires and team members due to exceptional leadership ability, provided guidance and tips

on how to successfully prioritize and multi-task while managing the implementation process. Consistently met and exceeded all available goals and metrics including starts, surveys, maintenance, and more

Windmill Property Owners Association Evans, GA 2011 - 2013

Treasurer Responsible for the successful management and maintenance of all association funds, including but not limited to

overseeing the billing of resident annual dues, collections and the disbursement of all dues, maintaining records of

delinquent accounts, and working with local attorney to collect these dues. Ensured outstanding results in creating and presenting an annual proposed operating budget and reserve allocations

to all Board Members and residents, constantly monitoring budget to ensure no overages. Improved the organizational efficiency to carry out daily tasks ensuring reoccurring and one time accounts payables

and receivables were invested (when appropriate) and properly accounted for. Selected to handle addition responsibilities, generated bids for contract and reserve services. Collaborated with accounting office to create, submit and file year-end tax return, ensure complete accuracy and

integrity at all times. Interfaced with property management office to ensure accountability of all funds and maintain strict compliance

with all rules and regulations. Implemented a highly innovative reserve/audit study to outline the Association’s annual budget, analyzed ideal

contributions necessary for the subdivision.

AATF Childcare Learning Center Hephzibah, GA 2002 - 2007 Director

Successfully managed and directed all business operations, establishing effective strategic business plan from concept to implementation to start childcare facility.

Directly responsible for the success of all personnel operations, curriculum, instruction, and daily operations of child care facility.

Managed budget for facilities and operations and achieved continuous growth for 5 years of operation. Operated in all aspects of human resource management including team and staff progression, utilizing multiple

techniques which greatly improved performance and retention. Developed innovative business development strategies, recruited and sustained record-breaking numbers clientele

through various channels. Saved the company over $5K annually by meticulously managing all P&L responsibilities, identifying opportunities to

cut costs. Ensured that suppliers exceeded the needs of the company, negotiated with new vendors to save 20% annually,

while continuing to increase the quality of work. Provided the necessary resources to all company leaders which ensured a safe, productive and efficient working

environment. Developed standards of performance (SOPs) to ensure key personnel are working toward established goals. Exemplified quality assurance by ensuring all operations ran smoothly and all company policies were being met by

staff.

Additional Experience Augusta Disposal & Recycling, Office Administrator, Augusta, GA: 2007 – 2008 Georgia Nutritional Services, Nutrition Reviewer, Conyers, GA: 2003 – 2007 University of Maryland European Division, Executive Administrative Assistant, Heidelberg, GA: 1997 –1999 U.S Army, Finance Specialist (73C), Various Locations: 1991 –1997

ADDI TIO NAL CREDE NT IAL S TECHNICAL SKILLS Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher), MR 2000, ,

QuickBooks 2013, ADP Specific Reporting and Resource Software – Workforce Now, (WFN) Payroll Software, RUN Payroll Software

HONORS & AWARDS ADP - Women Making A Difference - 2015

ADP - Major Accounts – National Top Performance Client Migration - 2012 ADP - Annual SOAR Award for Balanced Performance - 2012

PROFESSIONAL DEVELOPMENT License to Hire Certification, ADP: 2015

Run Software Management Training, ADP: 2015 Payroll & Tax Training, ADP: 2015

Quality Management Training, ADP: 2014 Crucial Conversations, ADP: 2014 Client Migration Services Payroll Implementation Specialist Training, ADP: 2010

(Competitive Intelligence TNG; Stellar Service; Order to Cash: Workforce Now; Client Interaction Skills)

ORGANIZATIONS Association of US the Air Force CEB Learning & Development Leadership Council Association of the US Army (AUSA)

VOLUNTEERING EXPERIENCE Columbia County Cares Clothing Bank - Volunteer

The Masters Table Soup Kitchen - Volunteer

INTERESTS Family Time, Traveling, Singing, Food, Shopping, Women Retreats

Detailed Professional References Available upon Request