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BE HOSPI
TABLE
, BE
SAFE
P E RSO
NA L A
ND
PR
OF E S S I O
NA L
S E CU
RI T
Y
Ofc. B.P.CorradoColorado Springs Police DepartmentSchool Resource OfficerPalmer High School
SOURCE MATERIAL
1) The Law Enforcement Officer’s Complete Crime Prevention Manual
published by the American Crime Prevention Institute, Jan. 2001
Chapter 52: Lodging Safety and Security
Chapter 64: Crime Prevention for Restaurants
2) CPTED – Crime Prevention Through Environmental Design
3) Five years of patrol, midnight shift
YOUR PERSONAL SECURITY
• Situational Awareness• Have a plan• Be aware of your surroundings• Have a “go to” place
• Observe those around you• Body language• Speech
HOTEL AND RESTAURANT SECURITY
• Approximately 10,000 negligent hotel security claims annually• Include burglary, larceny, prostitution, theft, violent crimes
• Hotel/corporate reputation• Affects the bottom line
• Personal/professional reputation• Career
ACCESS
• Controlled access• Limited points of entry
• Door security• Locked
• Cameras• Cover the angles
• Keys vs cards• Cost vs ease of use/cancellation
• Security personnel• Employee vs contract
• Alarms
ENVIRONMENTAL DESIGN
• Visibility• Outdoor lighting• Entrances• Parking lots
• Landscaping• Shrubs• 2’ within 4’ of entrances
• Planters• 4’ within 8’ of entrances
• Trees• Lower branches 6’
• See-through barriers
ENVIRONMENTAL DESIGN (CONT’D)
• Lobby• Interior lighting• Uncluttered• Protection
• Office• Locked• Access to safe or vault
• Communication• Working phones
CHECK-IN
• Your Personal Security• Evaluate the customer• Ask for identification• Monitor
• Their Belongings• Security vs Privacy
• Transaction• Cash vs Charge• Can you spot a forgery?
SUSPICION VS CONFRONTATION
• Who is suspicious?• Clothing• Demeanor• Belongings• Habits• Language• Body language• Your sixth sense
SUSPICION VS CONFRONTATION (CONT’D)• When do you confront?• Property vs Injury• Personal security• Guest security
• Protocols• Internal vs External• Damage• Theft• Burglary• Robbery• Threats to Life
WHAT DO YOU DO?
• Overwhelm them with kindness
• Assert authority
• Offer to help
• Call for assistance
• Demonstrate a willingness to take action
• Protect yourself and your guests
• Be an excellent witness
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