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8/13/2019 BE 3+Responsibilities+of+Organisations
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RESPONSIBILITIES OF
ORGANIZATION ANDSTRATEGIES EMPLOYED TO
MEET OBJECTIVES OF
STAKEHOLDERS
BUSINESS ENVIRONMENT_Task
1c
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Responsibilities of
Organisations
1. Social Responsibilities pages 48-52
2. Environmental Responsibilities pages 53-60
3. Ethics and Business pages 61-66
4. Management Responsibilities pages 66-70
5. Public Relations and Corporate Image pages 71-73
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1. Social Responsibilities
Defined as he obligations that the organisation has towards thepeople & the environment in which the company operate.
To Shareholders
To maximize profit
To Employees
Certainty and regularity of wages (organisation must honor theemployment contract)
Concern and respect for workplace and work practices (healthy andsafe)
Provision of a coherent career and training structure Adaptation to other pressures on employees lifestyles e.g
workplace creches
Equal opportunities to all, e.g. Avoid discrimination-sex, racial,disability
More informat ion about respons ib i li ty to emp loyees on pages-
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1. Social Responsibilities
To Customers
Environmental impact of an organisationsactivities open topublic comment such as reduce CFCs in aerosol cans, introducerangers of goods that are supposed to be friendly to theenvironment
More information about responsib i l i ty to consumers on pages77-100
To Suppliers
A supplier may make restrictions on the end-use of products a
condition of sale, e.g. a supplier of high-technology items mayrequire that these are not re-exported to the enemies of thenation where the supplier is based
To Professional Bodies
Control is exercised over certain members of management bytheir membership of professional bodies, which have standards
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1. Social Responsibilities
To Neighbours
Every effort should be made to prevent any
pollution of the environment, e.g. noxious gases,
noise & traffic disturbance
To Elected Authorities
By legislation
By influencing the climate of public opinion
By trying to persuade commercial organisations tofollow a particular line or policy.
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2. Environmental
ResponsibilitiesLegislation and regulation
Organisation must follow the law on environmental protection,e.g. Develop waste management plan
Ecological issues
Environmental Issues Relevant to Business Resource depletiondamage to soil, water, trees, plant-life,
energy availability, mineral wealth, animal and marine species
Genetic diversitydamage to wild species
Pollution concernswater, air, land, noise
Acid rain
Ozone depletion
Waste
Climatic change
Energy resources
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2. Environmental
Responsibilities
Green concerns
Primary sectors (mining companies)
should preserve natural ecosystem
Secondary sectors (manufacturing companies)
should produce green products, e.g. biodegradable
packaging
Tertiary sectors (retailers, service providers, small
businesses)
environmental auditing, greet training, waste management,
pollution control specialists
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3. Ethics and Business
Ethics - codes of moral principles that
people follow with respect to what is
right or wrong
Obey the law
Be fair
Avoid harming others
Prevent harm to others
Help those in need
Do not lie or cheat
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3. Ethics and Business
Examples of Business Ethics:
Criteria for distribution of profit
The relative pay and rewards for all employees
Decisions about priorities
Loan charges
The sale of harmful products
Ethical Problems Facing Managers: Extortion
Bribery
Grease money
Gifts
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4. Management Responsibilities
To Employees
Good pay & working conditions
Good training & development schemes
Fair recruitment policy
Retirement policypension, training
courses
Redundancy policyredeploy staff
without making them redundant,
provide training to learn new skills forthe new job, take steps to help
employees to get a job elsewhere
To Consumers
Providing good product/service
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4. Management Responsibilities
To Employees
Good pay & working conditions
Good training & development schemes
Fair recruitment policy
Retirement policypension, training courses
Redundancy policyredeploy staff without making themredundant, provide training to learn new skills for the new job,take steps to help employees to get a job elsewhere
More informat ion about respon sib i l ity to employees on pages
106-123
To Customers
Providing good product/service
Dealing honestly and fairlyMore information about responsib i l i ty to consumers on pages
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5. Public Relations & Corporate
Image
Corporate Imageimage of the company in the mind of the
general public, specifically in the minds of potential
customers.
Reasons why organisation might attempt to build up a
corporate image:
To strengthen customer loyalty
To create customer awareness
To strengthen employees attachment to the company
To be socially responsible
To win public & political support
To have a sound, well-established company
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5. Public Relations & Corporate
Image
Environmental Pressure Groups
Information-based activitypublicity campaigns
Direct actionpeaceful protests
Partnership & Consultancygroups aim to work withbusinesses to pool resources and help improve
environmental performance
Employeesincreasing pressure on business; they work forown safety & to improve companys public image
Legislationgrowing pressures from the green-influencedvote
Media pressurefocuses on large-scale disasters & moretechnical issues, e.g. global warming
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Workshop 6
Instructions: Write your answers on your WORKSHOP NOTEBOOK.
Always keep your notebook neat and organized for easy reference
when doing your assignments.
Use the same organisation that you have selected inWorkshop 1.
1. In a tabular form, identify the responsibilitiesof your
selected organisation and strategiesemployed tomeet them.
2. Below the table, briefly explain your answers in
paragraphs.
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Sample Table for Workshop 6
Specific Responsibilitiesof Organisation
Strategies Employed toMeet Them
Social
Responsibilities
Environmental
ResponsibilitiesEthical Responsibilities
Management
Responsibilities
Example:
1. Provide good products
to customers
2. Provide good pay toemployees
Develop quality control
standards
Develop good salaryscheme
Public Relations &
Corporate Image
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Homework: Create a Leaflet
1. Pick up a product from the
list below or think of your
own:
Bleach
Biological soap powder Disposable nappies
Diesel cars
Mahogany furniture
Beef burgers
Eggs
Mobile telephones
Cable television
Pesticides
Etc.
2. Identify the environmental concerns
associated with the product.
3. Create a LEAFLET with product
information for issue to consumerswho have concerns about the product.
Make your leaflet as user-friendly as
possible and give a balanced view on
the product.