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EUROPEAN STANDARDEUROPISCHE NORMNORME EUROPENNE
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2009
ICS 03.120.10 EN ISO 9004:2000
(ISO 2004:2009)
Managing for the sustained success of anorganization - A quality
managementapproach (ISO 9004:2009)
Gestion des performances durables d'unorganisme - Approche de
management parla qualit (ISO 9004:2009)
Leiten und Lenken fr den nachhaltigenErfolg einer Organisation -
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2009 CEN CEN.
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.47 EN ISO 9004:2009
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.48 EN ISO 9004:2009
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.51 EN ISO 9004:2009
[1] ISO 9001:2008, Quality management systems Requirements[2]
ISO 10001, Quality management Customer satisfaction Guidelines for
codes of conduct for
organizations
[3] ISO 10002, Quality management Customer satisfaction
Guidelines for complaints handling inorganizations
[4] ISO 10003, Quality management Customer satisfaction
Guidelines for dispute resolution externalto organizations
[5] ISO/TS 10004) , Quality management Customer satisfaction
Guidelines for monitoring andmeasuring
[6] ISO 10005, Quality management systems Guidelines for quality
plans[7] ISO 10006, Quality management systems Guidelines for
quality management in projects[8] ISO 10007, Quality management
systems Guidelines for configuration management[9] ISO 10012,
Measurement management systems Requirements for measurement
processes and
measuring equipment[10] ISO/TR 10013, Guidelines for quality
management system documentation[11] ISO 10014, Quality management
Guidelines for realizing financial and economic benefits[12] ISO
10015, Quality management Guidelines for training[13] ISO/TR 10017,
Guidance on statistical techniques for ISO 9001:2000
[14] ISO 10019, Guidelines for the selection of quality
management system consultants and use of theirservices
[15] ISO 14001, Environmental management systems Requirements
with guidance for use[16] ISO 14040, Environmental management Life
cycle assessment Principles and framework[17] ISO 14044,
Environmental management Life cycle assessment Requirements and
guidelines
[18] ISO/TR 14047, Environmental management Life cycle impact
assessment Examples of applicationof ISO 140422)
[19] ISO/TS 14048, Environmental management Life cycle
assessment Data documentation format[20] ISO/TR 14049,
Environmental management Life cycle assessment Examples of
application of ISO
14041 to goal and scope definition and inventory analysis2)
[21] ISO/TR 14062, Environmental management Integrating
environmental aspects into product designand development
[22] ISO 19011, Guidelines for quality and/or environmental
management systems auditing
[23] ISO 26000, Guidance on social responsibility1)[24] ISO/IEC
27000, Information technology Security techniques Information
security management
systems Overview and vocabulary
[25] ISO/IEC 27001, Information technology Security techniques
Information security managementsystems Requirements
[26] ISO 31000, Risk management Principles and guidelines[27]
ISO/IEC 90003, Software engineering Guidelines for the application
of ISO 9001:2000 to computer
software
[28] IEC 60300-1, Dependability management Part 1: Dependability
management systems
[29] IEC 61160, Design review[30] OHSAS 18001, Occupational
health and safety management systems Requirements[31] OHSAS 18002,
Occupational health and safety management systems Guidelines for
the
implementation of OHSAS 18001
) .2)ISO 14041:1998 ISO 14042:2000 ISO 14040:2006 ISO
14044:2006.
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.52 EN ISO 9004:2009
[32] Quality management principles3), ISO, 2001[33] ISO 9000
Selection and use3), ISO, 2008[34] Guidance on the Concept and Use
of the Process Approach for management systems4), ISO, 2008[35] ISO
9001 for Small Businesses What to do; Advice from ISO/TC 1765),
ISO, 2002
[36] The integrated use of management system standards, ISO,
2008[37] ISO Management Systems6)[38] Reference web sites:
http://www.iso.orghttp://www.tc176.orghttp://www.iso.org/tc176/sc2http://www.iso.org/tc176/ISO9001AuditingPracticesGroup
