BCP-421 Exam Guide[1]

Knowledgeable.Capable.BlackBerry Certified.

BlackBerry Certification Program Guide

Exam # BCP-421 Maintaining a BlackBerry Enterprise Server version 5.0 in an IBM Lotus Domino Environment


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ContentsBlackBerry Certification Program general information....................... 2Take the exam............................................................................................ 3Exam details ............................................................................................... 5

Audience ............................................................................................................... 7Prerequisites ........................................................................................................9Recommendations...............................................................................................9Test structure ..................................................................................................... 10Test structure ...................................................................................................... 11

What does BlackBerry certification mean to me?................................12Exam sections and weightings ...............................................................13

Exam sections .................................................................................................... 13Section weightings............................................................................................ 14

Exam objectives ........................................................................................15How can I get training? ........................................................................... 17Related Training .......................................................................................18

Instructor-led training...................................................................................... 18Web-based training........................................................................................... 18Course titles ....................................................................................................... 18

Additional reference materials.............................................................. 19Practice items ..........................................................................................20



Exam GuideExam# BCP-421 Maintaining a BlackBerry Enterprise Server in an IBM Lotus Domino Environment

Exam Guide

BlackBerry Certification Program general information

The BlackBerry® Certification Program is designed to enhance your professional credibility by providing quantifiable proof of your skills and knowledge related to BlackBerry solutions. BlackBerry certification will help to set you apart in the competitive world of mobile devices and applications.

The BlackBerry Certification Program exams are role based. They focus on the practical application of BlackBerry solution knowledge required by specific roles in the stages of a BlackBerry solution deployment. Initially, BlackBerry certification will be available for the following roles:

• BlackBerry Certified Support Specialist

• BlackBerry Certified Server Support Specialist

• BlackBerry Certified System Administrator

• BlackBerry Certified Solution Designer


Template version 0.3

Exam Guide

Take the examRegister for the examFollow the steps below to register for a BlackBerry certification exam.

1. Review details for the BlackBerry Certification Program exam you want to take on the BlackBerry website at www.blackberry.com/certification

a. Review the BlackBerry Certification Program Guide.

b. Review the corresponding exam guide.

2. Once you have decided to register for a BlackBerry Certification Program exam, click the Register Now link located beside the exam title on the web page.

3. You will be redirected from the www.blackberry.com web site to the website of the company administering the BlackBerry Certification Program exams. This is the test service provider.

4. Select a date and time to take the exam. (You may also register over the phone or in person at the testing location).

Attempting a BlackBerry Certification Program exam1. You should arrive at the testing center at the scheduled time with 2 pieces of ID. At

least one should be a valid photo ID.

2. You will be asked to register with the test service provider, if you have not already done so. Once you have registered, you will receive a candidate ID from the test service provider and a unique BlackBerry Certification Program ID. As part of the registration process you will need to read and, if you agree, sign the Candidate Rules Agreement.

Identification is considered to be valid (non-expired) as long as it does not have an expiration date that has passed.

For a list of acceptable ID cards, please refer to Valid photo IDs

Note

Version 0.1 © 2009 Research In Motion Limited 37/23/09 [email protected] version 0.3

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http://www.blackberry.com/certification

Exam Guide

3. You will be asked to store any personal items in a designated secure area outside the testing room.

4. You will take the BlackBerry Certification Program exam.

5. Once you complete the BlackBerry Certification Program exam, you will immediately be given a score report indicating whether you passed or failed the exam.

a. If you pass, you will become BlackBerry Certified.

b. If you do not pass, you will be provided with study information. You should also review the exam retake policy in the BlackBerry Certification Program Guide.

Valid photo IDsThe following are acceptable forms of identification:

The photo ID must have a permanently affixed photograph and a signature and must be valid (not expired). An ID must be an original document and not a photocopy or a fax.

The non-photo ID must display your signature.

A BlackBerry Certification Program ID will be assigned to you the first time that you complete a BlackBerry certification exam. The BlackBerry Certification Program ID will be used by BlackBerry Certification Program administrators.

Note

Photo ID Non-photo ID

• Government issued driver’s license

• Employee ID or work badge

• Passport

• Military ID

• Credit card

• Check cashing card



Exam Guide

Exam detailsThis BlackBerry certification exam targets administrators working in a IBM® Lotus® Domino® environment. The majority of these individuals will work in a setting where they are responsible for installing, managing, monitoring, and maintaining one or more BlackBerry® Enterprise Server instances.

Candidates will be required to complete one (1) of the three (3) following BlackBerry certification exams related to maintaining a BlackBerry Enterprise Server in order to achieve the BlackBerry Certified System Administrator certification:

• Maintaining a BlackBerry® Enterprise Server in a Microsoft Exchange Server Environment

• Maintaining a BlackBerry® Enterprise Server in an IBM® Lotus® Domino® Environment

• Maintaining a BlackBerry® Enterprise Server in a Novell® GroupWise® Environment


Exam Guide

AudienceThe candidate will have experience administering an IBM Lotus Domino server. The candidate will have basic networking skills as well as have knowledge of adding and removing users to the IBM Lotus Domino server and Domino directory; backing up and performing general maintenance on databases and managing mail routing in a Domino environment. The candidate will have an understanding of Access Control Lists and overall security within their mail environment.

The candidate will have a basic understanding of Windows permissions, performance monitoring and knowledge of firewalls, proxy servers, spam filtering, TCP/IP, DMZ, BlackBerry Enterprise server log trouble-shooting and use of the BlackBerry Resource Kit.

The candidate will have experience installing and configuring IBM Domino Servers. The candidate will have an understanding of the different type of mail templates/designs, replication of Domino databases and server configurations including security. The candidate will be familiar with SQL server and DB2.



Exam Guide

What can the candidate do without assistance?

• Explain the functionality of the components in the BlackBerry® Enterprise Solution

• Review and explain the existing mail and database architecture.

• Install and upgrade the BlackBerry Enterprise Server software.

• Deploy desktop applications and BlackBerry devices.

• Manage BlackBerry user accounts.

• Manage BlackBerry devices.

• Monitor the BlackBerry Enterprise Server

• Administer the BlackBerry Enterprise Server.

• Configure the remote BlackBerry components.

• Troubleshoot user account and BlackBerry device issues.

What can the candidate do with assistance?

• Plan to install BlackBerry Enterprise Server software.

• Plan for a Blackberry Environment including scalability, disaster recovery and supportability.

• Secure the environment.

• Configure the Mobile Data System (MDS) and Instant Messaging.

• Troubleshoot BlackBerry Enterprise Server issues.

In what environments can the candidate complete the tasks?

• Using Windows® 2000, 2003 platforms; Windows® XP, Windows Vista™, BlackBerry® Desktop Manager, VMware® ESX, IBM Lotus Domino 5 to 8, DB2, MSDE 2000, Microsoft® SQL Server® 2000 and 2005, Microsoft SQL Server 2005 Express Edition, and BlackBerry Enterprise Server version 4.0 and later.

What tools is the candidate familiar with?

• BlackBerry Enterprise Server

• BlackBerry devices

• BlackBerry Desktop Manager

• BlackBerry Administration Service

• BlackBerry User Admin Tool

• BlackBerry Configuration Panel

• BlackBerry Enterprise Server Resource Kit (BRK)

• BlackBerryDBBackup


Exam Guide

• BlackBerry Enterprise Server log files

• IBM Domino Server

• Performance Calculator

• Domino Administrator

• IBM Lotus Domino Administrator

• SNMP

• BlackBerry® MDS Runtime

What is this candidate NOT expected to do?

• Debug operating system components

• Debug BlackBerry Enterprise Server components

• Debug memory dump

• Debug IBM Lotus Domino Server

• Debug Microsoft SQL Server issues

• Develop BlackBerry device applications.

Prerequisites• No prerequisites

Recommendations• Six months experience supporting BlackBerry devices in BlackBerry Enterprise

Server environment

• Working knowledge of the BlackBerry Enterprise Server and its functions

• Applicable training as per exam guide

• Familiarity with product documentation

• Knowledge of accessing and using the BlackBerry Technical Solution Center (BTSC)



Exam Guide

Test structure

Note: A list of acronyms and a glossary will be provided during the exam.

Exam type: Linear Fixed Forms

Availability: On-demand

Pass/fail status: Single cut point, notified immediately upon completion

Test scoring: Computer scored

Score report: Provided after marking the exam

Languages: Initial release in English — plans for future translation

Item types/formats: • Multiple choice — single and multiple answers

• Drag and drop items - place procedures in order or select items from a larger list

Time to complete: 1.5 hours

Number of items: 65 items


Exam Guide

What does BlackBerry certification mean to me?

A candidate who has passed a BlackBerry Certification Program exam (either a BCX-### or BCP-### version) for one or more roles in the BlackBerry Certification Program has demonstrated proficiency with one or more BlackBerry solutions. To be certified through the BlackBerry Certification Program, you must pass one or more product-related, task-oriented proficiency exams.

BlackBerry certification may provide the following benefits:

• Immediate and quantifiable proof of skills and knowledge implementing and supporting BlackBerry solutions

• Can be used as part of a supplementary performance program

• Increased productivity and efficiency

• Advancement of skills and knowledge for those in information technology fields



Exam Guide

Exam sections and weightings

Exam sectionsThe Maintaining a BlackBerry Enterprise Server in a Microsoft Exchange Environment exam contains the following sections:

• BlackBerry Enterprise Solution overview

• BlackBerry Enterprise Server installation and upgrade

• BlackBerry Enterprise Server and BlackBerry device user configuration

• Securing the BlackBerry Enterprise Solution environment

• Maintaining the BlackBerry Solution

• Troubleshooting the BlackBerry Solution

• BlackBerry Enterprise Server Resource Kit


Exam Guide

Section weightingsSection number

Section nameAverage % of exam

1 BlackBerry Enterprise Solution overview 12%

2 BlackBerry Enterprise Server installation and upgrade 12%

3 BlackBerry Enterprise Server and BlackBerry device user configuration

18%

4 Securing the BlackBerry Enterprise Solution environment 17%

5 Maintaining the BlackBerry Enterprise Solution 17%

6 Troubleshooting the BlackBerry Solution 19%

7 BlackBerry Enterprise Server Resource Kit 6%



Exam Guide

Exam objectivesSection 1 - BlackBerry Enterprise Solution overview

• Discuss the steps involved in various data flows

• Explain the functionality of the components of the BlackBerry Enterprise Solution

• Review and explain the existing mail and database architecture

Section 2 - BlackBerry Enterprise Server installation and upgrade• Explain how to verify and configure prerequisites, requirements and permissions

• Describe how to install the BlackBerry Enterprise Server software

• Describe how to upgrade the BlackBerry Enterprise Server software

Section 3 - BlackBerry Enterprise Server and BlackBerry device user configuration

• Configure BlackBerry Web Desktop software

• Describe under what conditions you would configure settings within the BlackBerry Administration Service

• Describe how to configure and manage BlackBerry device user accounts

• Describe how to configure and manage BlackBerry Enterprise Server components

• Describe how to activate BlackBerry devices over the wireless network

• Describe how to create, edit and assign WLAN and VPN configuration sets

• Manage BlackBerry devices

Section 4 - Securing the BlackBerry Enterprise Solution environment• Demonstrate a comprehensive understanding of IT policies (Including scheduling)

• Demonstrate understanding of the configuration of the PGP® Support Package for BlackBerry® smartphones and the S/MIME Support Package for BlackBerry® smartphones

• Demonstrate an understanding of Notes Native Encryption support in the BlackBerry Entreprise Solution (BlackBerry® Enterprise Server for IBM® Lotus® Domino®)

• Describe how to create and maintain software configurations

• Demonstrate an understanding of application control policies

• Explain how to enable and implement an Enterprise Service Policy

• Explain how to enable and implement the access control lists (push and pull)

• Explain the purpose of role-based administration


Exam Guide

Section 5 - Maintaining the BlackBerry Enterprise Solution• Describe high availability within the BlackBerry solution

• Explain the methods for the initial configuration of BlackBerry Enterprise Server monitoring

• Configure SNMP traps for alerts

• Generate reports (based on SNMP results)

• Describe options for BlackBerry Enterprise Server monitoring – beyond BlackBerry Enterprise Server Monitoring Service

Section 6 - Troubleshooting the BlackBerry Enterprise Solution• Describe the functionality of BlackBerry Enterprise Solution

• Discuss data flows in the BlackBerry Enterprise Server solution

• Demonstrate understanding of the BlackBerry Enterprise Server logs

• Troubleshoot user account and BlackBerry device issues

• Troubleshooting BlackBerry Enterprise Server issues

Section 7-BlackBerry Resource Kit• Use the BlackBerry Resource Kit



Exam Guide

How can I get training?Before taking a BlackBerry certification exam, it is recommended that you have experience with the BlackBerry solution covered in the exam and that you read the corresponding exam guide.

As new BlackBerry certification exams become available, corresponding exam guides will be available at www.blackberry.com/certification.

The following types of BlackBerry® Training resources, which may not be available for every BlackBerry certification exam, may help you prepare for BlackBerry certification exams:

• BlackBerry instructor-led training

• BlackBerry web-based training

• BlackBerry self-study guides

• Tutorials and resources from www.blackberry.com

How do I get training?• Contact BlackBerry Training at [email protected]

• Review information available at www.blackberry.com/go/training


Exam Guide

Related Training

Instructor-led training• BlackBerry Enterprise Server software version 5.0 Certification Program (726-

01355-123) (To be released in July 2009)

• Self Study Guide (To be released in Fall 2009)

• Practice Exams (Release date to be announced)

Web-based training• Introducing the BlackBerry Enterprise Server version 5.0 (718-01202-123)

• Web Desktop for BlackBerry Enterprise Server version 5.0 (718-01203-123)

• Supporting the Remote Desktop features for BlackBerry Enterprise Server version 5.0 (718-01210-123)

• Architecture and Dataflow for BlackBerry Enterprise Server version 5.0 (718-01468-123)

• Architecture and Dataflow for BlackBerry Enterprise Server version 5.0 (II) (718-01469-123)

• Architecture and Dataflow for BlackBerry Enterprise Server version 5.0 (III) (718-01470-123)

• Architecture and Dataflow for BlackBerry Enterprise Server version 5.0 (IV) (718-01471-123)

Course titlesCourse number - course name



Exam Guide

Additional reference materialsThe following documents are available in the BTSC located at www.blackberry.com/btsc.

• Feature and technical overviews

• Getting started guides

• Installation guides

• Upgrade guides

• Administration guides

• Security technical overviews

• Server Capacity Calculator

• Technical overview of the S/MIME Support Package for BlackBerry devices

• Technical overview of the PGP Support Package for BlackBerry devices

• Performance benchmarking guides

• BlackBerry Enterprise Server Resource Kit guide

• BlackBerry Resource Center


Exam Guide

Practice itemsThe following items provide you with an idea of what to expect when you take a BlackBerry certification exam.

Practice item 1BlackBerry® Desktop Software is found in which of the following locations by default? (Choose two.)

a. c:\Program Files\BlackBerry

b. c:\BlackBerry Desktop Software\

c. c:\Program Files\Research In Motion\BlackBerry

d. c:\Program Files\Research In Motion\BIS

e. c:\Program Files\Common Files\Research In Motion

Correct answer: C and E

Practice item 2What services can the firewall on the BlackBerry device block? (Choose two.)

a. Outgoing SMS messages

b. Incoming PIN messages

c. Outgoing PIN messages

d. Incoming BlackBerry® Internet Service email messages

e. Outgoing BlackBerry Internet Service email messages

Correct answer: B and D

Practice item 3A BlackBerry device user is unable to open a supported attachment on the BlackBerry device. What are two possible causes of this issue? (Choose two.)

a. The original email message that contained the attachment is no longer saved on the messaging and collaboration server.

b. The firewall on the BlackBerry device is set to block attachments.

c. The BlackBerry device does not have the appropriate service book to open an older attachment, because the original service book has been deleted or overwritten.

d. The original email message was forwarded to a BlackBerry email address, so the attachment was removed.



Exam Guide

e. The BlackBerry Internet Service has deleted the attachment due to inappropriate content.

Correct answer: A and C

Practice item 4Which of the following functions does Intellisync® perform? (Choose two.)

a. Synchronizes the BlackBerry device user's organizer data

b. Performs a backup of the BlackBerry device

c. Updates the date and time on the BlackBerry device

d. Reconciles email messages with integrated email accounts

e. Synchronizes filters with the BlackBerry Internet Service

Correct answer: A and C

Practice item 5A BlackBerry device user is unable to browse using the BlackBerry® Browser. Which component allows this functionality on the BlackBerry device? (Choose one.)

a. BlackBerry Dispatcher

b. BlackBerry Collaboration

c. BlackBerry MDS Connection Service

d. Apache Tomcat™

e. BlackBerry Controller

Correct answer: C

Practice item 6A BlackBerry device user would like to push applications to the BlackBerry device from the BlackBerry Enterprise Server. What type of files can be pushed to the BlackBerry device? (Choose two.)

a. .alx

b. .cod

c. .exe

d. .bat

e. .zip

Correct answer: A and B


Exam Guide

Practice item 7Which BlackBerry Enterprise Server component is responsible for monitoring the health of other components? (Choose one.)

a. BlackBerry Enterprise Server Alert

b. BlackBerry Controller

c. BlackBerry Dispatcher

d. BlackBerry User Administration Service

e. BlackBerry Manager

Correct answer: B



Acronym list

Acronym list

I

IDidentification

P

PINpersonal identification num-ber

S

SMSShort Message Service

SNMPSimple Network Manage-ment Protocol


Acronym list



Documents

BCP-421 Exam Guide[1]