Good Governance Leads To Flourishing Society And Nation

Business Etiquette

By

Kashish

Manvi

Rachad

DEFINITION OF ETIQUETTE

Etiquette - rules governing socially acceptable behavior.

The practices and forms prescribed by social convention or by authority.

The word Etiquette is derived from French which actually means Ticket". your ticket to getting anything & any place you want.

WHAT MAKES HUMAN BEING DIFFERENT FROM ANIMALS?

PRINCIPLES UNDERPINNING ALL ETIQUETTE

GOLDEN RULE : Treat others as you would like to be treated.

PLATINUM RULE : Treat others as they would like to be treated

WHY BUSINESS ETIQUETTE ?

Differentiates you from others in a competitive job market

Enables you to be confident in a variety of settings with a variety of people

Honors commitment to excellence and quality

Modifies distracting behaviors and develops admired conduct

Exhibit Professionalism and develop a polished image

Be one step ahead, practice the social skills necessary to help you make a great first impression and stand out in a competitive job market.

THE WHYS OF ETIQUETTE?

To avoid negative confrontation

To avoid politics, i.e., in the office or work place

To communicate effectively with an opposing opinion of another person(s).

To be organized and in a uniformed way.

Avoid work-place tension / Conflicts

To avoid employee stress

Avoid misunderstandings

Employee job satisfaction

Increase productivity

Get the job done

To make the workplace a happy, stress-free place

GOOD BUSINESS ETIQUETTE

THE FIRST IMPRESSION

VISUAL HOW YOU LOOK ----------- 55%

VOCAL HOW YOU SOUND ---------- 38%

VERBAL WHAT YOU SAY ----------- 07%

The first impression is made on non-verbal Perceptions of behaviour and appearance

Etiquette Basics Behavior

Exhibit a positive attitude and pleasant demeanor

Use a firm handshake

Maintain good eye contact

Appropriate introductions introduce someone by their title and last name (Ms. Mrs. Mr. Dr. ), unless otherwise specified

Rise when you are introducing someone or you are being introduced

Be a good Listener & Soft spoken.

Show common respect and consideration for others

Sensory reminders of how to get along in the workplace

Monitor the volume of conversations

Keep personal telephone conversations and emails to a minimum

Maintain privacy - keep all workplace conversations professional

Avoid interruptions

Use appropriate tone of Voice

Remove slang terms and use good listening skills

Do Not Gossip !!!!!!

Keep your personal workspace clean and neat at all times

Cell phone Turn it on Silent or Vibration mode

Find out what the organization values, philosophy of conducting Business , work ethic etc .

MAKING A POSITIVE IMPRESSION

Arrive on time

Remember your manners

Be ready to learn , adapt & change

Exercise professional maturity by showing good judgment & build good relationship

Show a healthy respect for your colleagues experience & expertise

PLEASE & THANK YOU use it often

Respond properly to your co-workers, supervisor & clients.

Proper posture is important.

Willingness to help

Mutual respect & Punctuality

Teamwork

Show appreciation & give credits for job well done

Treat everyone equally

Try not to step on anyones toes, or hurt anyones feelings

Be Kind, Be Courteous, Be Respectful

Keep in mind that others work around you

Remember cubical conversations and calls can be heard by others.

Do not laugh at others weakness

Do not smoke or drink at your work place

Do not Spit

Do not use your cell phone when you are in business meeting

CERTAIN IMPORTANT BUSINESS ETIQUETTES

E-mail etiquette

Dining etiquette

Telephone etiquette

Office etiquette

Meeting etiquette

Business card etiquette

Cubicle etiquette

Dress etiquette

Networking

MEETING AND GREETING

WHY SHOULD YOU SMILE ?

Smiling when dealing with Clients helps to create a friendly atmosphere

Smile shows that you are enjoying your work

Our smile says to Clients We are glad youre here,or, you are pleased to meet him

Smiling is good for your health

HANDSHAKE-MOST IMPORTANT

Handshake is a gesture of Acceptance and Welcome

Extend your right hand

Web to web, finger to finger

Give slight pressure

Grasp the persons hand Firmly and Completely

Look into the eyes and smile

Release the hand in 3 seconds

But no matter what, never refuse

to accept anyones hand

AND LAST BUT CERTAINLY , NOT THE LEAST..

BE POSITIVE IN YOUR OUTLOOK!!