Basic Communication Skills. Empathy, Demonstration of Understanding. Advice and Consulting. Application of the

study of Non-verbal Behaviour in Doctor-patient Interaction.

Communication

Self-presentation:• Where are you from?• What are your hobbies?• Why did you choose studying at the medical

faculty?• What is the specialization you would like to do

in the future?• What communication dificulties do you know

(your own, in society, in medicine)?

Communication

The most important in communication is to hearwhat hasn´t been said.(P. F. Drucke)

Good communication has stimulating effect and it´s difficult to sleep after it.

(A. M. Lindberg)

Communication

• What is communication?• Does a single definition of communication

exist?• From the Latin word communicare, derived

from the word communis.• What does the word communis mean?

Communication

• the imparting or exchanging of information by speaking, writing, or using some other medium (Oxford dictionary);

• means of sending or receiving information;• is the activity of conveying information

through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior;

Basic communication model

Who is a sender? What does he/she do?What is a medium? Who is a receiver? What does he/she do?What is a code?What can disturb this communication? What is communication noise?

Communication options

a) Auditory or vocal communication method (spoken language);

b) Visual communication method (facial expression, exchange of views, gestures, body movements, overall appearance);

c) Tactile method (touching, pushing);d) Olfactory method (perception of smell);e) Temperature method (body heat of another person);f) Gustatory method (perception of taste)

Bacis form of communication

1. Verbal communication – communication through language and speech. It characterizes human towards other socially living animate being. And it is exclusively human characteristics.

Verbal communication is characterized by the following features:

• Articulated speech, created by sounds, words, sentences;• It is tied to language;• Words are symbols with their meanings;• It can express topics and contents which are present, last or

future;

Verbal communication

In a group:

Choose one famous person and describe him/her using only 3 words.

Techniques of speaking

• Voice;• Breathing;• Articulation;• Pace of speech;• Rhythmic and melodic articulation;• Accompanying facial expression;• Gesticulation.

Basic form of communication

2. Non-verbal communication means summary of non-verbal information which are conscious or unconscious. Non-verbal communication is divided into several groups depending on non-verbal demonstration

Non-verbal communication

• Gesticulation;

• What do thesegestures mean?

Non-verbal communication

• Haptics;

Non-verbal communication

• Facial expressions;

Non-verbal communication

• Kinetics;

Non-verbal communication

• Proxemics;

Non-verbal communication

• Posturology;

Non-verbal communication

• Question?In which situation do you control your non-

verbal communication at least?