Basic Communication

Chapter 6

• Was there communication as I read the Jabberwocky? How did the communication come about?

• Were you familiar with all the words? If not, how did you make meaning of them?What emotions did you feel? Why? What influenced you?

• In the Basic Communications model, interfering between sender and receiver was what? What was the noise in the example?

Communication

Communication is "a shared process involving two or more people who interact dynamically… effective training should be participant-centered." P154

Verbal Language

• Tone • Pauses and silences

Nonverbal Language

• Eye contact• Facial Expression• Body Language• Touch• Distance

Determining If the Message Is Understood

• Evaluate verbal behaviors• Evaluate nonverbal behaviors• Formal and informal assessmnets

Communicating through Writing

Types of articlesReports of empirical studies

Formal research studies and analysis

Communicating through Writing

Types of articlesReview articles

• Define & clarify a problem• Summarize previous investigations• Identify relationships,

contradictions,gaps, and inconsistencies• Suggest next step in solving the problem

Communicating through Writing

Types of articlesTheoretical articles

Author traces development of theory in order to expand and refine the theoretical construct. The author may present a new theory.

Content and Organization

Frontsmatter– Title page– Abstract: A brief, comprehensive

summary of the content.Should include topic, purpose,data source,and conclusions. Should be accurate, concise, self-contained, coherent, and nonevaluative.

Content and Organization

Main body of article Introduction / problem statement Review of literature Method Results Discussion and conclusions

Content and Organization

Introduction• Introduce the problem or topic• Develop the background• State purpose and rationale for the work

Content and Organization

Review of the Literature• What have others written on this

topic?• Do they support my topic view or

not?

Content and Organization

Method• Participants• Instruments used (surveys, tests,etc.)• Procedures

Content and Organization

Results• Data analyses• Tables and Figures• Statistics

Content and Organization

Discussion• What have I contributed?• How does this work help solve the

problem• What conclusions and implications can I

draw from the work, study, or product?

Content and Organization

Back matter– References– Appendices

Do’s

• Use good grammar• Present ideas in orderly manner• Use smooth style and transitions

Don’t

• Use jargon• Be wordy• Be redundant• Use biased language(use “he” and

“she” alternately)