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Banking Operations ForumBanking operations of the future, today

ConferenCe

2 -3 May - Frankfurt Germany

Gold Sponsor:

Our prestigious speakers:Martin Mavric Deutsche Bank United KingdomVP, Financial Engineering

Michael van den BergABN Amro NetherlandsHead of Commodities and Financial Trade

Mustafa DonmezAkbank TurkeyProgram Management VP at Technology and Operations

David-Kai OrtmannDeutsche Bank GermanyManaging Director, Regulatory Affairs

Jess PuthenpurackalCommerzbank GermanyHead of Strategy / Vice President of Business Development, Private & Small Business Clients

Mariola LobatoBanco Santander SpainDirector of Data Quality, Data Governance and Digital Transformation

Kasper SylvestDanske Bank DenmarkHead of Financial Market Infrastructures

Isaias ReinaBanco Santander SpainChairman of the Board – BAC, Head of Agile Transformation & Head of IT Models and Processes

Debjani RoyCiti IrelandSenior Head of Technology – Robotics and Artificial Intelligence

Hanish Arora (TBC)ING BelgiumProgram Manager Transformation Unite and Head of Change Portfolio

Maroiane NaamiBNP Paribas Personal InvestorsHead of Innovation & Partnerships

Tamas ErniLoxon Solutions, HungaryChairman

Knowledge partner:

Sampsa LaineNordea FinlandExecute Vice President – Head of Digital Banking

Gianni DemichilisUnicredit ItalySenior Banking Expert, Former Senior VP MiFID2 Leader

Pär-Hänrik NilssonSwedbank SwedenHead of GSS

Key takeaways: Creating a business case for rPA and

AI in today’s environment

Smoothly transitioning from paper to digital with minimum cost

How to survive regulatory overkill and minimize its effect on your operations

Preparing and adapting for MIfID2

Simplification to the core

Creating secure, customer-friendly and efficient payments

Are you ready for Blockchain? Are you sure?

Special Features:Keynote panel discussion on Preparing for the digitization of the future today

3 interactive panel discussions with an expert panel

roundtable discussions focused on addressing your challenges

extended networking breaks for better networking

? Have your questions answered in the sum-up session

networking exercises and a lottery to win an interesting prize

Sli.do interactive polling during presentations

Explore the city you are in!frankfurt am Main may be one of the most densely

populated cities in Germany, but it also has the largest inner-city forest in the country. The Stadtwald, meaning "city forest", is part of frankfurt's green belt

and with 3,866 hectares, of its 5,785 hectare total area, within city limits, it is one of the biggest urban

forests in the world.

www.fleming.events

8:15 Registration & Welcome Coffee

8:45 Welcome note from Fleming., Sli.do introduction & Opening remarks from the Chairman

9:00 Meet & greet – Speed networking kick-offTo boost networking and interactivity right from the beginning, we will start the conference with a small networking exercise. Don’t forget to bring your business cards and may the best man win!

Integrating RPA & AI in your organization

9:05 KEyNOTE PANEL: Playing the long game – moving from paper to digital•Creatinganinnovativestrategyforyourdigital

operations•Makingsurethecustomerexperienceisconnected

journey•Preparingtodayfortheworldoftomorrowand

creating the conditions to be more agile•Simplificationofprocessesasakeymeasurement

of success in the futureMartin Mavric, Deutsche Bank United KingdomVP, Financial EngineeringMustafa Donmez, Akbank Turkey, Program Management VP at Technology and OperationsSampsa Laine, Nordea Finland, Execute Vice President – Head of Digital Banking CBB

9:45 Exploring AI and Cognitive Opportunities in the bank of the future•IdentifyingtherightcomponentsofArtificial

Intelligence and Cognitive technologies•Naturallanguageprocessing•Buildingcognitiveautomationtoderivedeepand

actionable insightDebjani Roy, Citi Ireland, Senior Head of Technology – Robotics and Artificial Intelligence

10:15 Effectively manage and gather data for increasing operations effectiveness•Introducingsimpleproceduresforreducingerrors

regarding data and information•Mappingandimprovingtheprocesses,applications

and functions that are closely connected with overall goals

•Whatelsecanyoudowiththeincreasingvolumeofdata?Mariola Lobato, Banco Santander SpainDirector of Data Quality, Data Governance and Digital Transformation

10:45 Morning Coffee Break

11:30 Building an RPA Business Case & Operating Model•ImpactofRPAonworkers’productivityand

developing skills to take on new and innovative work

•UnderstandingandbuildingaroundRPA’spotentialand limitations in its current avatar

•Overcomingthechallengesofimplementinga Proof-of-Concept/Proof-of-Value in your organization

Pär-Hänrik Nilsson, Swedbank SwedenHead of GSS

12:00 Taking full advantage of RPA in your organization•ChoosingtheprioritydepartmenttodevelopRPA

and AI to maximize its effectiveness•AligningITwiththeinformationaspectand

business goals•Movingfromunconnectedinformationsilos,

manual processes and expensive legacy IT systems to connected

12:30 Lunch

13:30 ROUNDTABLE DISCUSSION: Addressing your challenges!During this roundtable, the attendees will discuss the main issues they have identified during their coffee and lunch break. The task is to come up with a solution and present it to the rest of the audience. The team with the best solution wins!

DAY 12 May 2018

tel.: +421 257 272 232 email: monica.jones@fleming.events

www.fleming.events

DAY 12 May 2018

14:00 Creating the right offline workforce for the bank of the future•Maximizingtheinfluenceofwell-trainedworkerson

customer experience•Effectiveandefficientwaystotrainyourstaff

to understand your systems and customer requirements

•Developingnewtechniquestotrainyourworkforcebased on their department

•Simplificationasthemaindrawforclients’customer experience

Isaias Reina, Banco Santander SpainChairman of the Board – BAC, Head of Agile Transformation & Head of IT Models and Processes

14:30 Using 21st century technology in loan management•DetailstoberevealedsoonTamas Erni, Loxon Solutions, HungaryChairman

15:00 Evening Coffee Break

Minimizing Impact of regulations on your back office

15:45 PANEL DISCUSSION : Dealing with regulatory overkill•Whatarethedifferentapproachestodealingwith

MIfID 2, GDPr and PSD2?•Designing,implementinganddocumenting

privacy impact assessments and training the respective people in the relevant processes without overloading the client with information

•Developingandimplementingatargetoperatingmodel of data protection governance within your organization

•Whataretheapproachesforeffectivelyperforminga personal data inventory?

David-Kai Ortmann, Deutsche Bank GermanyManaging Director, Regulatory AffairsMariola Lobato, Banco Santander SpainDirector of Data Quality, Data Governance and Digital TransformationGianni Demichilis, Unicredit ItalySenior Banking Expert, Former Senior VP MiFID2 Leader

16:30 Preparing and adapting for MIFID2•HowtoeffectivelyprepareforMIFID2,suchas

effectively migrating trading activities to more transparent exchanges or electronic platforms

•MinimizingimpactandcostofMIFID2onyourprocesses related to operations

•Maximizingopportunitiesandcreatingnewbusiness opportunities

David-Kai Ortmann, Deutsche Bank GermanyManaging Director, Regulatory Affairs

17:00 GDPR and PSD2 in a nutshell: Italian case•Creatingeasytouse,attractivesolutionsfor

everyone – not just their own customers.•Compliance–withPSD2,withGDPR,ontopofa

number of other regulatory changes coming in the near future

•Preparingfortheopenaccesstocustomeraccountdata (XS2A) and banking infrastructure

Gianni Demichilis, Unicredit ItalySenior Banking Expert, Former Senior VP MiFID2 Leader

17:30 Closing remarks from the Chairman

tel.: +421 257 272 232 email: monica.jones@fleming.events

DAY 23 May 2018

Creating customer-centrist payments

9:00 Networking Highlight ReelTo start positively in the morning, we will be recalling our most valued takeaways and experiences from the first day of our event. What do you remember the most?

9:15 Maximizing security of cards & payments•Creatingbulletproofcybersecurityformobile-

based digital wallets•Introducingchip-basedcardswithenhanced

features for clients and functions for better customer experience and security

•Exploringnewoptionsof2-wayauthenticationbesides SMS-based oTP

Martin Mavric, Deutsche Bank United Kingdom, VP, Financial Engineering

9:45 Blockchain 101 – Converting excitement into a value proposition•Understandingthepotentialofblockchainfor

banks of the future•Creatingstepstodaytoprepareforthewidespread

use of cryptocurrencies•Whatbusinessvaluedoestheblockchainbring?

10:15 Opening your back office to Open Banking•Shouldyoudiversifybymonetizedatayour

systems?•Howtoefficientlyincreasedsecurityandstructure

surrounding the transfer of data between partners•Protectingyourclientsdatafrompossiblebreaches

while not compromising securityJess Puthenpurackal, Commerzbank Germany, Head of Strategy / Vice President of Business

10:45 Morning Coffee Break

11:30 PANEL DISCUSSION: Creating secure and easy-to-use payments in open API environment•Effectivelyidentifyingpotentialthreatsand

minimizing potential risk for your customers•Howtoincreasecustomerexperienceby

simplifying the process and user interface•Whatisthefutureofmobilepayments?Howdoes

open API and user preference change the market?Martin Mavric, Deutsche Bank United Kingdom, VP, Financial EngineeringKasper Sylvest, Danske Bank DenmarkHead of Financial Market InfrastructuresMichael van den Berg, ABN Amro NetherlandsHead of Commodities and Financial Trade

12:15 ROUNDTABLE DISCUSSION: Effective ways to increase customer experienceWe will divide into groups and each will have a different challenge related to increasing customer experience. After a while, each group will present how they would address they challenge to the other groups.

13:00 Evaluation session and LotteryDuring this session, we will use a lottery to pick a winner of a prize donated by Fleming. Don’t miss out – we might draw your name!

13:30 Closing remarks from the Chairman

13:45 Lunchtime and farewell

applicationUsesli.doliveapplication for Q&A, Polls and Slides at our events

Ask questions Vote in polls See the up–to–date agenda

View slides in real time and download them

Discuss topics via the interactive wall

network with other delegates on-line

applicationUsesli.doliveapplicationforQ&A,

Polls and Slides at our events

Ask questions

Vote in polls

See the up–to–date agenda

View slides in real time and download them

Discuss topics via the interactive wall

network with other delegates on-line

Darius Slavik | MD, Corporate Learning Programs

T: +421 257 272 180 | M: +421 918 447 166

CONTACT US TO GET STARTED

APPLY! Get the real ROI by achieving the highest implementation rate of your learning

CUSTOMIZE!in the privacy of your organization

ENGAGE! Make your onboarding and training count with our interactive e-learning programs

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for you

Why choose our corporate learning programs

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15th Banking Operations Forum

Terms and Conditions:1. PAYMENT TERMS. Fleming Events, s.r.o. (hereinafter as “FE”) requires the full payment of the invoiced amount within 7 working days

from the issue date of the invoice. FE reserves the right to refuse entry to any client who does not pay the invoice in full and on time. If the payment is not received on FE’s account on the seventh day from the date of the issue of the invoice, FE is entitled to charge the Client an overdue interest of 5% p.a. for every day, for which the Cleint’s payment is overdue. The registration fee includes: conference documentation, admission to all conference sessions, lunches and refreshments, admission to networking social breaks during the event. The registration fee does not include: travel, hotel accommodation, transfers or insurance.

2. HOTEL ACCOMMODATION. Overnight accommodation is not included in the registration fee. A reduced rate may be available for FE’s clients at the hotel hosting the event. The reservation form will be sent to the client after the venue has been confirmed, but no later than one month before the event begins.

3. CANCELLATION BY CLIENT. The client has the right to cancel his/her participation in the event. Cancellation must be received by FE in writing, either by mail, email or fax. If the client cancels with more than one month’s advance notice before the start of the event, FE shall be entitled to retain and charge 50% of the total invoiced amount. If the client cancels with one month’s (or less) advance notice, or fails to attend the event, then the client shall not be entitled to any refund nor any discount. Client’s failure to attend the event does not cancel, decrease or in any matter waives the client’s obligation to fully pay the fee invoiced to the client by FE.

4. CANCELLATION BY FE. While every reasonable effort is made to adhere to the advertised program, circumstances out of the control of FE can arise, which may cause changes in the program, including but not limited to changes in the content, date(s), location or venue, or special features of the planned event. Such circumstances include but are not limited to acts of terrorism, war, extreme weather conditions, compliance with government requests, orders and legal requirements, failure of third party suppliers to timely deliver, and failure to register the minimum targeted amount of attendees for a given event. FE reserves the right to change the content, date(s), location or venue and/or special features of an event, to merge the event with another event, or to postpone it or cancel it entirely as appropriate under the circumstances. Client agrees that FE shall not be liable for any cost, damage or expense which may be incurred by client as a consequence of the event being changed, merged with another event, postponed or cancelled and client agrees to hold FE harmless and to indemnify FE for any liability caused by any such changes, mergers, postponements or cancellations to the Client.

5. CANCELLATION OF THE EVENT. In case FE cancels the event, FE may offer the client a full credit up to the amount actually paid by the client to FE. This credit shall be valid for up to one year from the issue date of the invoice to attend any of FE’s events. The client shall not be entitled to this credit as a contractual right.

6. CLIENTS IDENTIFICATION INFORMATION. By signing of this sales contract and these terms and conditions the client gives full right to FE to share the client’s identification information such as, but not limited to, client’s name, address, email addresses, phone numbers and names of representatives with third parties, which participated on the same event as the client.

7. GOVERNING LAW. This contract shall be governed and construed in accordance with the laws of the Slovak Republic (not including its conflict of laws provisions). Any disputes arising out of this contract shall be brought before the courts of the Slovak Republic situated in the city of Bratislava in the Slovak Republic.

8. INDEMNIFICATION. To the fullest extent permitted by the law, you agree to protect, indemnify, defend and hold harmless FE, its owners, managers, partners, subsidiaries, affiliates, officers, directors, employees and agents, from and against any and all claims, losses or damages to persons or property, governmental charges or fines, penalties, and costs (including reasonable attorney’s fees) (collectively “the Claims”), in any way arising out of or relating to the event that is the subject of this contract, and regardless of negligence, included but not limited to, Claims arising out of the negligence, gross negligence or intentional misconduct of FE employees, agents, contractors, and attendees; provided, however, that nothing in this indemnification shall require you to indemnify FE Indemnified parties for that portion of any Claim arising out of the sole negligence, gross negligence or intentional misconduct of the FE parties.

9. OTHER CURRENCIES. In case that client requests payment in other than FE’s official currency (EUR), FE reserves the right to apply 8% currency risk surcharge to the actual exchange rate.

10. OTHER CONDITIONS. Any terms or conditions contained in the client’s acceptance which contradict or are different from the terms and conditions of this registration document shall not become part of the contract unless individually negotiated with FE and expressly accepted by FE.

2 - 3 May 2018, frankfurt

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27 € administration charge and 19% German VAT will be applied Payment is required within 7 working days

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In the name of fleming events, s.r.o. I hereby declare fleming events, s.r.o. will adhere to this sales contract & terms & conditions

MARTIN VALOVSkY, CEO

Sales Contract

PLEASE COMPLETE THIS FORM AND SEND IT BACK TO:

PHONE: + 421 257 272 232E-MAIL TO: monica.jones@fleming.events

OR FAX: + 421 255 644 490

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Agreed Price of the Service

€ 1698Industry Professionalper delegate

Code: BAfC306 M

€ 3099Solution Providerper delegate