Bank of India...Venue: Bank of India Star House-2, ‘G’ Block, Head Office, I.T. Department; 8th floor, Bandra Kurla Complex, Bandra (East),Mumbai – 400 051 4 Last date and time

Bank of India

REQUEST FOR PROPOSAL (RFP)

FOR EMPANELMENT OF VENDOR

FOR

CUSTOMIZATION/DEVELOPMENT

/ MAINTENANCE/ TESTING

/SUPPORT Bank of India

08 JUL 2020

Ref: BOI: HO: IT: AKA: 0273

Request for Proposal (RFP) For Empanelment of Vendor for

Customization/Development/ Maintenance/ Testing /Support

Ref: BOI: HO: IT: AKA: 0273 Page 1 of 156

[A] Important Dates:

# Particulars Timeline

1 Date and time of commencement of inspection / Sale of Bid Document

08/07/2020

2 Last date and time for Pre-Bid Queries

20/07/2020 till 15:00 Hrs.

3 Pre Bid meeting date, time and venue

21/07/2020 15:00 Hrs. Venue: Bank of India Star House-2, ‘G’ Block, Head Office, I.T. Department; 8th floor, Bandra Kurla Complex,

Bandra (East),Mumbai – 400 051

4 Last date and time for Receipt of Bids at Bank of India (address as given below)

10/08/2020 15.00 hrs.

5 Date and time of opening of eligibility cum Technical Bids

10/08/2020 16.00 hrs.

6 Address for communication and submission of bid.

The General Manager, IT Department Bank of India Star House-2, ‘G’ Block, Head Office, I.T. Department; 8th floor, Bandra Kurla Complex, Bandra (East),Mumbai – 400 051

7 Bid document availability Bidding document to be downloaded from the Tender section of our Bank’s web-site www.bankofindia.com

8 Contact Person Details 1. Mr. Aakash Agarwal (Senior Manager-IT) Contact Details: Phone : 022 6131 9854 Email : [email protected] Postal Address: IT Department , Bank of India Star House-2 ,‘G’ Block, Head Office , I.T. Department; 8th floor, Bandra Kurla Complex, Bandra (East),Mumbai – 400 051

2. Ms. Seema Pai (Chief Manager-IT) Contact Details: Phone : 022 6131 9850

http://www.bankofindia.com/


mailto:[email protected]




Email : [email protected] Postal Address: IT Department , Bank of India Star House-2 ,‘G’ Block, Head Office , I.T. Department; 8th floor, Bandra Kurla Complex, Bandra (East),Mumbai – 400 051





Contents 1. Background ____________________________________________________________________ 7

2. Objective ______________________________________________________________________ 7

3. PART 1 - Invitation to Bid (ITB) _________________________________________________ 9

3.1. Introduction ______________________________________________________________ 9

4. PART 2: DISCLAIMER __________________________________________________________ 13

5. PART-3 INSTRUCTIONS FOR BIDDERS (IFB) ___________________________________ 14

5.1 Introduction _____________________________________________________________ 14

5.1.1 Introduction ________________________________________________________________ 14

5.1.2 Scope of Work _____________________________________________________________ 15

5.1.3 Detailed Scope of Work ______________________________________________________ 19

5.1.3.1 Application software development and integration _____________________________ 19

a. System Requirement Study ______________________________________________________ 19

b. Development of Software Application ______________________________________________ 19

c. User Acceptance Testing (UAT) __________________________________________________ 20

5.1.3.2 Training and Capacity Building _____________________________________________ 20

5.1.3.3 Deployment of Application and Commissioning (Go-Live) ______________________ 21

5.1.3.4 Application Support and Maintenance _______________________________________ 21

5.1.3.5 Other Requirements _______________________________________________________ 23

5.1.4 Eligibility Criteria ____________________________________________________________ 24

5.1.4.1 Make In India Clause ______________________________________________________ 28

5.1.5 Cost of Bidding _____________________________________________________________ 28

5.2 Bidding Documents _______________________________________________________ 28

5.2.1 Content of Bidding Documents _______________________________________________ 28

5.2.2 Clarification of Bidding Documents ____________________________________________ 29

5.2.3 Amendment of Bidding Documents ____________________________________________ 29

5.3 Preparation of Bid ________________________________________________________ 29

5.3.1 Language of Bid ____________________________________________________________ 29

5.3.2 Format and signing of the Bid ________________________________________________ 29

5.3.3 Documents comprising the Bid _______________________________________________ 30

5.3.4 Bid Submission _____________________________________________________________ 31

5.3.5 Bid Prices __________________________________________________________________ 31

5.3.6 Bid Currencies _____________________________________________________________ 32




5.3.7 Documents establishing Bidder’s Eligibility and Qualifications _____________________ 32

5.3.8 Bid Security ________________________________________________________________ 33

5.3.9 Period of Validity of Bids _____________________________________________________ 34

5.4 Submission of Bids _______________________________________________________ 34

5.4.1 Sealing and Marking of Bids __________________________________________________ 34

5.4.2 Deadline for Submission of Bids ______________________________________________ 35

5.4.3 Late Bids __________________________________________________________________ 35

5.4.4 Modification & Withdrawal of Bids _____________________________________________ 35

5.5 Bid Opening and Evaluation ________________________________________________ 35

5.5.1 Opening of Bids by the Bank _________________________________________________ 35

5.5.2 Clarification of Bid __________________________________________________________ 36

5.5.3 Preliminary Examination _____________________________________________________ 36

5.5.4 Evaluation Process _________________________________________________________ 37

5.5.4.1 Objective of Evaluation Process ____________________________________________ 37

5.5.4.2 Eligibility cum Technical Bid: _______________________________________________ 38

5.5.4.3 Empanelment of Vendors __________________________________________________ 45

5.5.4.4 Commercial Bid Evaluation (during period of empanelment) ____________________ 45

5.5.5 Opening of Price Bids _______________________________________________________ 45

5.5.6 Contacting the Bank _________________________________________________________ 46

5.6 Award of Contract ________________________________________________________ 46

5.6.1 Post-qualification ___________________________________________________________ 46

5.6.2 Bank’s Right to Accept Any Bid and to reject any or All Bids ______________________ 46

5.6.3 Award Criteria ______________________________________________________________ 46

5.6.4 Notification of Empanelment __________________________________________________ 46

5.6.5 Signing of Contract __________________________________________________________ 47

5.6.6 Performance Security _______________________________________________________ 47

5.6.7 Discharge of Bid Security ____________________________________________________ 47

5.6.8 Contract Period _____________________________________________________________ 47

5.6.9 Delivery Timeline and Penalty ________________________________________________ 48

6. PART 4: TERMS AND CONDITIONS OF CONTRACT (TCC) _______________________ 49

6.1 Definitions ___________________________________________________________________ 49

6.2 Use of Contract Documents and Information ______________________________________ 49

6.3 Patent Rights/Intellectual Property Rights ________________________________________ 50




6.4 Performance Security/Performance Bank Guarantee ______________________________ 50

6.5 Inspection and Quality Control Tests ____________________________________________ 51

6.6 System & Other Software ______________________________________________________ 52

6.7 Acceptance Tests and Certificates ______________________________________________ 52

6.8 Manuals / Documents _________________________________________________________ 52

6.9 Incidental Services ____________________________________________________________ 53

6.10 Warranty and Annual Technical Support _________________________________________ 53

6.11 Customization Process ________________________________________________________ 53

6.12 Installation and Implementation _________________________________________________ 57

6.13 Payment _____________________________________________________________________ 57

6.14 Prices _______________________________________________________________________ 58

6.15 Change Requests / Management _______________________________________________ 58

6.16 Contract Amendments _________________________________________________________ 59

6.17 Assignments _________________________________________________________________ 60

6.18 Delay in Supplier’s Performance ________________________________________________ 60

6.19 SLA, Uptime & Liquidated Damages _____________________________________________ 60

6.20 Termination for Default ________________________________________________________ 60

6.21 Force Majeure ________________________________________________________________ 61

7 PART 5 - Functional Specifications (FS) ________________________________________ 62

8 PART 6 - Bid Forms, Price Schedules and other formats (BF) ___________________ 63

8.1 Bid Form _______________________________________________________________ 63

8.1.1 Eligibility cum Technical Bid __________________________________________________ 65

8.1.2 Price Bid ___________________________________________________________________ 67

8.2 Non-Disclosure Agreement _________________________________________________ 68

8.3 Price Schedule __________________________________________________________ 70

8.4 Empanelment Security Form ________________________________________________ 74

8.5 Empanelment Contract Form _______________________________________________ 76

8.6 Performance Security Form _________________________________________________ 78

8.7 Customer Credential Letter _________________________________________________ 80

8.8 Authorization Letter Format _________________________________________________ 81

8.9 Bidder Turnover & Profits __________________________________________________ 83

ANNEXURE A- Performance Statement Format ________________________________________ 85

8.10 Organizational Profile _____________________________________________________ 87




8.11 Service Support Details ____________________________________________________ 89

8.12 Bank Guarantee against Annual Maintenance __________________________________ 90

8.13 Undertaking for Support Services ____________________________________________ 91

8.14 Compliance Statement ____________________________________________________ 92

8.15 Conformity to Eligibility Criteria ______________________________________________ 94

8.15.1 Format of Conformity to Eligibility Criteria for Category-A __________________________ 94

8.15.2 Format of Conformity to Eligibility Criteria for Category-B __________________________ 98

8.16 Pre-Contract Integrity Pact ________________________________________________ 102

8.17 Undertaking of Information Security Compliance _______________________________ 110

8.18 Know Your Employee (KYE) Compliance _____________________________________ 111

8.19 Technical Skill Set _______________________________________________________ 113

8.20 Self-Declaration for Non-Blacklisting _________________________________________ 119

8.21 Escalation Matrix of all verticals ____________________________________________ 120

8.22 Format for Local Content __________________________________________________ 122

8.23 Notification of Acceptance of the Terms and Conditions (TCC) ____________________ 123

8.24 Software/Solution Integrity Certificate ________________________________________ 124

8.25 Details of Offices ________________________________________________________ 126

8.26 Tender Offer Forwarding Letter _____________________________________________ 127

8.27 Format for Bank Guarantee for Bid Security ___________________________________ 129

8.28 Proposed Team _________________________________________________________ 131

8.29 Conformity/Undertaking Letter ______________________________________________ 133

8.30 Business Rules and Terms & Conditions of Reverse Auction (FORMAT 8.30) ________ 136

8.31 Bidder’s Information ______________________________________________________ 144

a. Service Level Document __________________________________________________ 145

b. Checklist ______________________________________________________________ 149

c. Format for Submission of Pre-Bid Queries ____________________________________ 152

8.32 Facility Management/Onsite Support Facility __________________________________ 153

8.33 Acceptance of Reverse Auction Business Rules and Terms ______________________ 155




BANK OF INDIA, HEAD OFFICE

INFORMATION TECHNOLOGY DEPARTMENT

1. Background 1.1. Application software development, testing, support and customization are ongoing

processes in the Bank to meet its business, regulatory, security and performance

requirements.

1.2. These new requirements / changes require domain expertise in the latest technologies

and existing application software products are also subjected to major changes due to

frequent change requirements received from business departments.

1.3. In view of dynamic changes in the Banking sector, it has been felt that a strong software

development set-up should be available to Bank for proficient handling of new business

requirements within stipulated time frame.

2. Objective 2.1. Bank intends to engage skilled IT firms to cater the time to time requirement of new

application software developments, customizations in the existing software products.

2.2. The bidders empaneled through this process will be required to carry out Bank’s

software development / customization activities. However, whether to carry out the

software/ mobile/ Web portal application development/ customization work, in any of

the areas, by using the services of empaneled Bidder(s) or not, will be the decision of

the Bank and will be binding on the Bidders. Therefore, the empaneled bidders will

have to ensure continued availability of professionals for the period of empanelment/

during project assigned.

2.3. The software should be customized to suit the entire need of the Bank and to provide

end to end solution for any requirement/change in Bank of India as per Terms &

Conditions, Technical specifications and Scope of Work mentioned in the RFP.

2.4. The source code including DLLs, images, library files, database dictionaries,

associated documents should be satisfactorily handed over to our in-house

development teams for maintenance and change management. The copyright of the

software would remain with the Bank.

2.5. All the empaneled vendors would sign a non-disclosure agreement, in addition to an

undertaking that the software developed by their professionals for our Bank would not

be used by them for any other purpose.

2.6. Empanelment will be done under 2 (Two) categories based on the project nature and

estimated cost involved in software

developments/customization/support/testing/maintenance as depicted below:-

Category A - Up to Rs 35 Lacs (Projects of transactional (online, off-line, batch

processing) nature, closely integrated to CBS application etc.)

Category B - Up to Rs 10 Lacs (Projects like MIS, Reporting, Web portals, mobile

apps etc., which will not carry out any financial transactions).




The top five Bidders based on the eligibility and technical scoring will be selected for

empanelment in each category. Number of bidders in each category may vary at the

discretion of the Bank.

2.7. The empaneled Vendors for Category “A” will be also eligible to carry out development

work for category “B”, subject to company should have the development & maintenance

center at Mumbai. Note: If any Bidder applying for Category “A” wishes to apply for

“Category B” then the Bidder should mandatorily comply with Point No F, Clause 4

(Additional Eligibility Criteria for Category B), which mentions that the Bidder must have

a development center and technical support center in Mumbai and also submit relevant

documents supporting the claim.

2.8. Bidder has to explicitly specify the category for which he is submitting his Bid for

empanelment as part of Format 8.26.

2.9. The above categorization may be modified / reviewed by the Bank at any time as per

requirements of the Bank.

2.10. The empaneled Vendors will be eligible to participate in the closed RFP process

issued by the Bank to carry out software development/ customization/ testing/ support

/ maintenance work, only if they have specific skills in the area for which work will be

initiated.

2.11. In view of above, Bidders are requested to specify their detailed technical skills

in point 8.19. The vendors may not be considered for the specific work, if the skill set

is not available with the Vendor as per information provided in Point 8.19.

2.12. Bank at its discretion, may call for commercial quotations from Category B

bidders for Category A work also depending on the Bidder competency

The Bidding Documents include:

(a) PART 1 - Invitation to Bid (ITB)

(b) PART 2 - Disclaimer

(c) PART 3 - Instruction for Bidders (IFB)

(d) PART 4 - Terms and Conditions of Contract (TCC)

(e) PART 5 - Functional Specifications (FS)

(f) PART 6 - Bid Forms, Price Schedules and other formats (BF)

(g) PART 7 - Other Terms and Conditions. (OTC)




3. PART 1 - Invitation to Bid (ITB)

3.1. Introduction 3.1.1. Bank of India, a body corporate, established under the Banking companies

(Acquisition and Transfer of Undertakings) Act 1970, having its Head Office at Bank of India,

Star House, ‘G’ Block, Bandra Kurla Complex, Bandra (East), Mumbai – 400 051, is a

leading public sector undertaking listed in BSE/NSE, hereinafter called “The Purchaser” or

“Bank”. which term or expression unless excluded by or repugnant to the context or the

meaning thereof, shall be deemed to include its successors and permitted assigns, intends

to issue this Bid document, hereinafter called Request for Empanelment, or “RFP”, for

Empanelment of vendor for providing software development/ maintenance/testing/ support

for various applications in Bank of India and its associates/subsidiaries including RRBs. The

Bank has implemented Core Banking Solution Finacle, with M/S DXC as the Systems

Integrator for the project. Bank of India has 5316 branches as of 31 March 2019, including

56 offices outside India, which includes five subsidiaries, five representative offices, and one

joint venture.

3.1.2. Bank of India intends to empanel bidders for Software Development,

Maintenance, Support, Testing and customization in Bank. The broad scope of the project

envisages design, documentation, development, installation, customization,

parameterization, implementation, testing, support and maintenance of application

software/web portal/ mobile application, etc. The scope also includes

installation/reinstallation, configuration/re-configuration and maintenance of system

software, database, interfaces etc. at various locations of the Bank for a period of three (3)

years, along with complete handover of the software product with source code and related

documents as well as training to Bank’s designated personnel. This ‘RFP’ shall be the single

point of reference for all points pertaining to this stated requirement.

3.1.3. The Bank invites bids from reputed skilled IT firms/Software Service Providers/

Software development firms (hereinafter referred to as ‘Bidder’ or ‘Vendor’) for the proposed

scope of work and Bank’s requirements. The material and services that is sought to be

procured, installed and maintained via this empanelment should ensure satisfactory delivery

of application software. The Bidder would be the single point of contact for the Bank

as sub-contracting to third party is not permissible.

3.1.4. This enquiry is in the nature of Request for Proposal (RFP) intended to result in

the selection of a panel of software bidders. The responses received pursuant to this RFP

will be evaluated as per the criteria specified in this document and the qualified bidders will

be placed on the panel. Empaneled bidders will be invited, as and when work arises in the

Bank, to submit their Proposals based on detailed scope of work of the project on a case-

to-case basis.

You are requested to send your Technical proposal as per the enclosed formats. The

methodology for submission of the proposals is enumerated in Part 3 Instruction to Bidders.

Terms and Conditions of Contract (TCC) are given in Part 4. The various forms, formats and

Performa are given in Part-6 which mandatorily to be submitted by the bidder along with bid.




The Bidding Document may be obtained from the Bank as under or downloaded from Bank’s

Website http://www.bankofindia.co.in/tenders and the bid should be submitted to the office

of Bank Of India , Information Technology Department, Head office, Star House-2, C-4, G-

Block, 8th Floor, Bandra Kurla Complex, Bandra (East) Mumbai – 400051(Telephone No.

022-61319854/ 61319850). E-Mail: Head Office - IT ([email protected]).

For queries and clarification regarding the RFP, please feel free to contact us at the

above mentioned address or telephone number or e-mail id. During pre-bid meeting, all

queries submitted by interested eligible bidders shall be discussed. After pre-bid meeting,

the queries cannot be considered.

Please note that all the information desired about the tender need to be provided to us.

Incomplete information may lead to rejection of the bid/non-selection.

All Technical Bids must be accompanied by Bid Security for INR 2, 00,000/- (INR Two Lac only) as specified in the Bid document. This security will remain in force up to and including 60 days after the period of the bid validity Tender Fee - A non-refundable bid amount of Rs.20, 000/- to be paid by means of a demand draft / pay order/pay slip favoring “Bank of India” payable at Mumbai from any Scheduled commercial /Nationalized Bank other than Bank of India. . If the bid is downloaded from website, the cost of the bid/tender fee may be paid along with the technical bid in a separate envelope. Each Bidder is eligible for submitting only one Bid per category in response to this RFP. The earnest money deposit (EMD) for the bid is of Rs. 2, 00,000/- (Rs. Two Lakhs Only) by way of Bank Guarantee (format as per FORMAT 8.27) from any of the Scheduled commercial / Nationalized banks of India (other than Bank of India) in an acceptable form favoring “Bank of India” – Request for Proposal (RFP) For Empanelment of Vendor for Customization/Development/ Maintenance/ Testing /Support RFP Ref: BOI: HO: IT: AKA: 0273 dated: 08.07.2020, at Mumbai. No interest shall be allowed on the Earnest Money. Bids without Earnest Money are liable for rejection. Bank reserves the right to change the dates mentioned below or in the RFP, which would be communicated by way of corrigendum published on Bank’s Corporate Website. In this RFP, the bidder is required to submit Technical bid in physical form along with other bid documents mentioned herein. The original RFP (and addendums if any) needs to be signed and stamped by the Bidder and has to be submitted along with the Technical Bid. The Bids should be delivered to the specified address with acknowledgement due so as to reach before 15:00 hours on or before 10/08/2020. If the last day of submission of bid is declared holiday under Negotiable Instruments Act by the Government subsequent to the issuance of RFP, the next working day will be deemed to be the last date of submission of the Bid. The bids, which are received after the above mentioned date and time, are liable to be rejected at the discretion of the Bank. No further discussion/ interface will be granted to Bidders whose bids have been disqualified. In case of any discrepancy noticed within the RFP at a later stage, the discretion of the Bank shall prevail and be binding on the Bidder.

http://www.bankofindia.co.in/tenders





The Bank shall not be liable for non-delivery of documents due to Postal/Courier delay or loss of documents in transit etc., if any, in submitting the Bid. The Eligibility cum Technical Bid shall be opened in the presence of Bidders on 10/08/2020 at 16:00 hrs. at the below mentioned Premises. The Bidder’s representative may be present during the Technical Bid opening at our Office well in time along with the authorization letter from the bidder’s company.

The important dates / schedules for the above RFP shall be as following:

# Particulars Timeline

1 Date and time of commencement of inspection / Sale of Bid Document

08/07/2020

2 Last date and time for Pre Bid Queries

20/07/2020 till 15:00 Hrs.

3 Pre Bid meeting date, time and venue

21/07/2020 15:00 Hrs. Venue: Bank of India Star House-2, ‘G’ Block, Head Office, I.T. Department; 8th floor, Bandra Kurla Complex,

Bandra (East),Mumbai – 400 051

4 Last date and time for Receipt of Bids at Bank of India (address as given below)

10/08/2020 15.00 hrs.

5 Date and time of opening of eligibility cum Technical Bids

10/08/2020 16.00 hrs.

6 Address for communication and Submission of bid.

The General Manager, IT Department Bank of India Star House-2, ‘G’ Block, Head Office, I.T. Department; 8th floor, Bandra Kurla Complex, Bandra (East),Mumbai – 400 051

7 Bid document availability Bidding document to be downloaded from the Tender section of our Bank’s web-site www.bankofindia.com

8 Contact Person Details 1. Mr. Aakash Agarwal (Senior Manager-IT) Contact Details: Phone : 022 6131 9854 Email : [email protected]







Postal Address: IT Department , Bank of India Star House-2 ,‘G’ Block, Head Office , I.T. Department; 8th floor, Bandra Kurla Complex, Bandra (East),Mumbai – 400 051

2. Ms. Seema Pai (Chief Manager-IT)

Contact Details: Phone : 022 6131 9850 Email : [email protected] Postal Address: IT Department , Bank of India Star House-2 ,‘G’ Block, Head Office , I.T. Department; 8th floor, Bandra Kurla Complex, Bandra (East),Mumbai – 400 051





4. PART 2: DISCLAIMER The information contained in this Request for Proposal (RFP) document or information

provided subsequently to bidder(s) or applicants whether verbally or in documentary form by

or on behalf of Bank of India (Bank), is provided to the bidder(s) on the terms and conditions

set out in this RFP document and all other terms and conditions subject to which such

information is provided.

This RFP is neither an agreement nor an offer and is only an invitation by Bank to the interested

parties for submission of bids. The purpose of this RFP is to provide the bidder(s) with

information to assist the formulation of their proposals. This RFP does not claim to contain all

the information each bidder may require. Each bidder should conduct its own investigations

and analysis and should check the accuracy, reliability and completeness of the information in

this RFP and where necessary obtain independent advice. Bank makes no representation or

warranty and shall incur no liability under any law, statute, rules or regulations as to the

accuracy, reliability or completeness of this RFP. Bank may in its absolute discretion, but

without being under any obligation to do so, update, amend or supplement the information in

this RFP.




5. PART-3 INSTRUCTIONS FOR BIDDERS (IFB)

5.1 Introduction

5.1.1 Introduction

Bank of India (BOI) is a commercial bank with headquarters in the Bandra Kurla Complex, Mumbai and Founded in 1906, it has been government-owned since nationalization in 1969. BOI is a founder member of SWIFT (Society for Worldwide Inter Bank Financial Telecommunications), which facilitates provision of cost-effective financial processing and communication services.

The Bank is a leading Public Sector Commercial Bank based in India. The Bank offers a range of financial services including cash management services, depository services, corporate agency arrangements, visa debit cum ATM card, bank assurance and mutual fund, Real Time Gross Settlement, Unified Payment Interface, Gold Card scheme for exporters, National Electronic Fund Transfer (NEFT), Government Business, Credit Card business (proposed) and online payment. The bank operates through four business segments, namely, Treasury, Corporate / Wholesale Banking, Retail Banking, and Other Banking.

Bank of India has 5300+ branches, including 56 offices outside India, which includes five subsidiaries, five representative offices, and one joint venture.

The Bank has IT Operations, Data Center (DC) & Near Disaster Recovery Site (Near DR) in Navi Mumbai, and Disaster Recovery Site (DRS) in Bangalore.

Core Infrastructure for the Centralized Banking Solution is hosted at the Data Center (DC) and Disaster Recovery Site (DRS). DC & DRS are operational on 24 x 7 basis and have necessary infrastructure in place.

The Bank will open branches, offices from time to time & may also promote/acquire Associates/JVs as and when required.




5.1.2 Scope of Work The broad scope of project envisages empanelment of software bidders who will provide

end to end new software solution and existing software solution customization to meet

the Bank's business requirements. It includes study, design, development, integration,

testing and implementation of the software and other components required. This would

also envisage parameterization, historical data management, verifying data quality user

acceptance testing, documentation, trainings and complete knowledge transfer along

with complete ownership of software and IPR of the same. Other Services which

included testing, maintenance, support of various applications/databases/software

products may also be required.

Scope of work of the empanelled software bidders will include application development

in the different areas including customization of a product / solution in terms of adding

new functionalities / changes, integration of new modules in an existing product /

solution or developing a new software solution or related activities like

database/application support or testing or maintenance of software solution/application

etc. The empanelled Bidders will be approached by the Bank based on its requirement

to participate in the closed tendering process to carry out software application

development / customization work, subject to their possessing the necessary skill set

as per Format 8.19. Bank has the discretion to not consider the empanelled Bidder/s for

the specific work, if they do not possess the necessary skill set required in carrying out

that work. Applicants are requested to specify their detailed technical skills as in Format

8.19 under respective Technical criteria.

The Bank will empanel vendors through this process to carry out Bank’s software

development / customization activities. However, whether to carry out the software/

mobile application development/ customization work, in any of the areas, by using the

services of empanelled Vendor(s) or not will be the decision of the Bank and will be

binding on the Vendors.

Commercial quotations will be invited by Bank from the empaneled Bidders as stated

above, who possess the necessary skills set, for the total project cost/manpower rates

on the specified skills as per specific requirement of the project / Bank. The detail scope

of work will be shared for each of Bank’s requirement while calling commercials. The

bidder has to comply with below mentioned items:

I.Bidder has to provide Source code of application, Source Code of DLLs, images, library

files, object code / executable code etc. required to customize the application as per

requirements, unit test cases, unit test code, and compilation procedures (build/make file,

build scripts etc.), Source code quality report using reputed Code Quality Tools, Test

Scripts for CIT / SIT / UAT of the developed application / customizations and subsequent

upgrades, if any.

II.Bidder has to transfer the ownership of all software developed / customized / configured /

procured. All licenses & support related documents should be in the name of Bank.




III.Bank should have the Intellectual Property Rights on all software developed / customized

/ configured / procured along with related documents executed under the scope of this

RFP.

IV.Bidder has to provide all necessary functional and technical documentation (Technical

specifications, Integration specifications, Application architecture/design, Integration

architecture / design, Test Cases documentation for CIT / SIT / UAT, Deployment guide

on infrastructure servers, and Release notes) to the bank with every source code delivery

for any change.

V.Bidder has to sign an agreement with the Bank to execute the contract and NDA as per

format of the Bank.

VI.Consortium and/or Subcontracting for execution of project given by the bank are not

permissible.

VII.Bidder has to ensure that the software development will be carried out as per standard

software development process and taking into consideration the best practices followed

worldwide.

VIII.Bidder has to ensure that the software developed should be compatible with the current

infrastructure of the Bank and also should be forward compatible.

IX.The bidder shall undertake to provide appropriate human as well as other resources

required as per Bank’s requirement, to execute the various tasks assigned as part of the

project, from time to time.

X.Bank will provide the scope of work of projects and details of available OS/DB/third party

tools.

XI.Bidder has to rectify the gaps identified during the audit of software developed/customized

by internal/external agencies or by any of the regulators at no additional cost to the bank

XII.Bidder has to work at their own location and use their own resources for software

development / customization / configuration unless specifically asked by the bank.

XIII.The Bank may decide to have a mixed set of in-house and bidder’s resources for

sustainable good quality of software development and the bidder has to agree to work

under this setup. Bidder should agree to transfer necessary knowledge and skills to Bank

personnel - Functional Specifications, Technical specifications, Integration specifications,

Application architecture / design, Integration architecture / design, Test Cases document

(for CIT / SIT& UAT), Deployment guide on infrastructure servers, and Release notes are

mandatory deliverables apart from Source code & Build guides.

XIV.If any of the empanelled bidders do not participate in minimum two closed tender’s project

during the contract period for any reason, even after getting an invitation to bid by the bank,

then there would be financial implication as below:

For each non-participated bid, a penalty of Rs. 5000/- (Up to 3 consecutive).

For non-participation in more than 3 bid, the Empanelled Security Deposit

submitted by the bidder could be forfeited by the bank.

XV.If any of the empanelled vendor has been selected for a software development project and

has been issued a Purchase Order (PO), thereafter if the selected Empanelled vendor fails




to perform the obligations as per the PO or does not perform his duties as the empanelled

vendor after selection, the empanelment security could be forfeited by the Bank.

XVI.The application development / customization work carried by the successful empanelled

bidder will be subject to unit testing, system integration testing & user acceptance testing

and security audit (SAST/DAST/Source Code Review etc.) as applicable. However, bank

will not pay any additional fee / charges for the rectification of errors detected during the

testing / audit process.

XVII.Bidder has to ensure that separate teams are provided for software development and

software testing.

XVIII.Bidder has to provide one year warranty and maintenance support for the application

software developed / customized / configured / at no extra cost to the Bank during the

warranty period.

XIX.Bidder has to comply with all the gaps identified in the software developed during the audit

of internal/external agency or during review with any of the regulator at no additional cost

to the Bank.

XX.Bidder has to provide maintenance / support after warranty period as per Bank’s

requirement. AMC / ATS cost shall be included during the requirement stage although it

will not be accounted in commercial evaluation as opting for AMC/ATS will be bank’s

discretion.

XXI.Bank shall have the right to cancel the panel of bidders at any time, without thereby

incurring any liabilities to the affected applicants. Reasons for cancellation, as determined

by Bank in its sole discretion include but are not limited to, the following:

a) Services contemplated are no longer required.

b) Scope of work not adequately or clearly defined due to any reason.

XXII.Bank may at any time, by a written order given to the successful bidder, make changes

within the general scope of the project in any one or more of the following:

a) Designs, specifications, requirements which software or service to be provided under

the project are to be specifically developed and rendered for Bank.

b) Schedule for deployment Acceptance.

c) The place of delivery and / or the services to be provided by the bidder.

XXIII.When a change request is initiated by the bank after Go live of the project or during the

warranty/ATS period , below mentioned steps will be followed:

a) Identification and documentation of the need for the change - The information related to

initiator, initiation date and details of change required and priority of the change will be

documented by Bank.

b) Analysis and evaluation of the Change Request - Impact of the change in terms of the

estimated effort, changed schedule, cost and the items impacted will be analyzed and

documented by the successful bidder.

c) Approval or disapproval of the change request – Bank will approve or disapprove the

change requested including the additional payments for software development, quoted

man-month rate in the project shall be used for cost estimation, efforts of all technical

resources- project manager, analyst, software developer, testing engineer, database




architecture etc. shall be taken into account for total man-month estimation to carry out the

software development resulting from the change request.

d) Implementation of the change - The change will be implemented in accordance to the

agreed cost, effort, and schedule by the successful bidder.

e) Verification of the change - The changes will be verified by the concerned Department

of the Bank on implementation of the change request.

f) All changes outside the scope of supplies agreed to herein which may have likely

financial implications in terms of the overall cost / time of the project shall be undertaken

by the bidder only after securing the express consent of the Bank. In the event that the

consent of Bank is not received then the change will not be carried out. While approving

any change request, if required, Bank may ask the bidder to deploy the required resources

on-site.

XXIV.If any such change outside the scope of supplies agreed to herein causes an increase or

decrease in cost of, or the time required for, firm's performance of any provisions under

the agreement, equitable adjustments shall be made in the Agreement Price or Delivery

Schedule, or both, and the Agreement shall accordingly be amended. Any claims by firm

for adjustment under this must be asserted within 30 (thirty) days from the date of bidder

receiving the Bank’s change order which shall not be unreasonably withheld or delayed.

XXV.For change requests pertaining to the application development scope, the bidder needs to

justify the change request and submit the effort estimation required for making necessary

changes in the application. Bank shall verify the estimated effort details submitted by the

selected bidder and the final effort required for executing the change request shall be

mutually agreed between the selected bidder and the Bank. Necessary payments shall be

made to the bidder as per the man month rate quoted in the commercial bid for Application

Development

XXVI.Bidder will also be responsible for development of interfaces of software with bank’s CBS

network or any other applications used in bank, subject to bank’s discretion.




5.1.3 Detailed Scope of Work The successful bidder(s) shall be responsible to undertake various project activities as per the

requirement raised by the bank during the empanelment period but not limited to the following:

5.1.3.1 Application software development and integration The software

developer needs to ensure that the application development process is as per the

standard life cycle of Software Development. The vendor shall carry out the following

activities during application development and integration.

a. System Requirement Study The vendor shall carry out a detailed systems study

to define the Functional Requirements Specifications (FRS) and formulate the

System Requirements Specifications (SRS). Under this category of the scope the

vendor will be responsible for the following:

Preparation and Finalization of Functional Requirement Specification

Preparation of System requirement Specification (SRS) as per the latest

IEEE template

Preparation of other documents, project reports as required

b. Development of Software Application

a) Preparation of Software Design Document including Class Diagram, Entity

Relationship (ER) Diagram/Database table structure, Traceability Matrix etc.

shall be carried out by Vendor.

b) The vendor shall prepare & submit System Design Document (SDD) /

Process Design Report based on principles of enterprise and service

oriented architecture to provide for secure and scalable application

software. The design should be modular. The SDD should include Solution

Architecture, Application Architecture, Network Architecture, Security

Architecture, Deployment Architecture and Database Design

c) An industry standard methodology should be adopted for Software

Engineering, covering the entire SDLC (Software Development Life Cycle).

d) The vendor shall be responsible for the development of application as per

the requirements provided by the Bank.

e) The Application must have integrated security / monitoring features.

f) Audit trail should be maintained, all deleted & edited records should be

traceable and copy of all editions / deletions should be available with MIS

reporting of the same. The audit trail should be preserved in securely and

no user other than authorized should be allowed to modify audit record.

g) Software testing of the application (other than Third Party auditing) shall be

borne by the vendor.

The selected vendor shall be responsible for the following:

Conducting testing of various components/ modules of the software

developed, as per the latest version of the IEEE 730 standards.

Designing the Testing strategy, Test Cases




Obtaining sign-off on testing approach and plan.

h) Deployment and Configuration of application: The selected Bidder shall be

provided with required infrastructure at Bank to host application.

c. User Acceptance Testing (UAT)

a) Preparation and submission of detailed FAT/ UAT plans/ schedules/

procedures/ formats as mutually agreed between the Selected Bidder and

the Bank

b) Selected Bidder should prepare various use cases and scenarios.

c) Performing Software Testing: The Selected Bidder should conduct testing

of various components/modules of the software developed, as per the latest

version of the IEEE 730 standards. The bidder shall also be required to

share the testing documents and standards with the designated software

testing team, wherever applicable/ required.

d) The selected Bidder must assist Bank in carrying out user acceptance of

solution.

e) The selected Bidder should provide System Test Cases with Results

f) The selected Bidder should provide UAT Case and Results

g) Rectifying the Software application/ issues/ bugs reported during the testing

until the satisfaction of Bank.

h) Final approval / user acceptance of the software and system shall be given

by Bank after successful implementation and testing. This is the

responsibility of the Bidder to obtain the UAT approval from the Bank.

5.1.3.2 Training and Capacity Building If Bank requires, the selected Bidder shall have to provide training to Bank’s officials at Bank’s

location, for the functionality developed or for the customized module of software application

The Bidder should ensure / note the following while imparting Training:

a) Training of staff is essential for ensuring that the software developed is actually put

to use. Hence, the selected Bidder shall also ensure a proper hands-on training to

the designated end-users on the application developed so as to make them

conversant with the functionalities, features and processes built in the application.

b) Training shall be in multiple sessions as per the need and requirement of the project

/ application. Hence, Bidder shall conduct Training Needs Analysis for all the

concerned staff and draw up a systematic training plan.

c) The content of the training plan and schedule shall be mutually decided by Bank and

the Bidder.

d) The Bidder shall have to retrain the staffs, whenever significant changes are made

in the application and/or personnel.

e) The Bidder shall take the feedback from the Employees, and submit the same along

with invoice raised for the payment.




f) In case, more than 30% of the respondents suggest that the training provided to

them was unsatisfactory or less than satisfactory, then Bidder will have to re-

conduct the same training at no extra cost.

g) Bidder shall deliver training to end users utilizing the deployed infrastructure at the

designated locations. Role-based training for the identified personnel will be carried

out at the location decided and provided by the Bank.

h) The requisite training infrastructure shall be provided by Bank

i) The Bidder shall provide the instructor with quality training material (role based) and

the language of training material shall be in English.

j) The Bidder shall ensure that all the training documentation is in place, both in

Hardcopy and Softcopy (user training, operation procedures, visual help-kit, FAQs

etc.).

k) The objective of conducting such trainings would be to give first-hand view of

benefits of using the developed application. The Bidder has to quote the training cost

as part of commercial bid submission if Bank raises a requirement while calling for

quotations.

5.1.3.3 Deployment of Application and Commissioning (Go-Live) a) The Bidder shall integrate application software and commission the whole project. The

Bidder shall conduct Final Acceptance Testing (FAT) on commissioning of the whole

project. The entire project would be deemed to have been commissioned, only after the

acceptance of FAT reports by Bank After the successful commissioning of the project,

the system would be declared as Go- Live and will enter into the Support and

Maintenance phase.

b) Bidder shall provide all related documents viz. user manual (Role wise) as mentioned

in this RFP document.

c) Bidder shall transfer the ownership of all software developed/ customized/ configured/

procured. All the licenses & support related documents shall be in the name of Bank.

d) The Bidder shall be responsible to extend support to the Bank and ensure successful

roll-out of the developed application.

e) Application Disaster Recover (DR) setup should be implemented and Data replication

between Data Centre & DR should also be configured.

5.1.3.4 Application Support and Maintenance The vendor shall be responsible for Support and Maintenance activities for the time period as

described by the Bank at the time of calling for quotations post successful go-live of the

application. The broad activities to be conducted by the vendor during the Support and

Maintenance Phase are mentioned below:

a) Helpdesk Support (Incident/ Problem Management)

i. Help desk should be able to handle issues of the Bank.

ii. The helpdesk persons should be accessible to all the project locations and their end-

users on telephone / e-mail.




iii. The vendor shall have to maintain a web based online call log register with all the

necessary details / references and submit the report from same to the Bank as and

when required. The vendor will also provide a login to the Bank for logging and view

the status of the complaint. The format of the report would be mutually decided later

at appropriate time.

iv. Once the complaint is registered by Bank into the system, the system will create a

ticket for the problem reported. The problem / ticket should be closed only by the

Bank after the resolution of the problem.

v. Helpdesk staff shall escalate the problem to the project manager and maintain the

log / status of the complaint in the online call log register.

vi. Reply to the queries / feedback / suggestions / complaints from the Bank.

vii. Help desk should provide handholding support at all project location through online

/ telephone line.

b) Support Services for developed application

i. The vendor shall be responsible for deploying sufficient manpower for overall

administration, operations, monitoring, maintenance of the deployed application and

the Database to ensure the desired uptime.

ii. Administration, support & maintenance throughout the project period. The vendor

shall provide support on following activities

iii. Minor changes in developed application

iv. Bugs Fixing reported

v. Maintain version control and archives of source code

vi. Download definitions / patches / updates / service packs of the deployed third party

tools / middle ware Software and to ensure the desired uptime.

vii. Periodical VA/PT and SCD Compliance as per reports generated by Security Team.

c) MIS Reports

i. The vendor shall have to submit certain key deliverables as mentioned below:

ii. Software license management – Vendor to ensure up to date licensing of all the

software for the entire project period.

iii. SLA Compliance Report – Vendor to provide Quarterly report within 1 Week of the

end of each Quarter

iv. However, in addition to the reports/ deliverables as indicated above, vendor shall

prepare and submit all other required information in the desirable format as notified

by the purchaser related to project.

v. The formats for all the reports shall be prepared by the vendor and submitted to the

Bank for approval. The reports submitted by the vendor should strictly be in the

approved format only which, if required, may be revised from time to time.

d) Third Party Audit (TPA)

i. A third party auditor, if required, may be selected and appointed by the Bank.

ii. The audit may cover one or more of the following aspects of the project: -

o Functional requirement Review

o Penetration testing of the systems and networks (External and Internal)

o Application Security Assessment (Dynamic/Static)




o System Performance Testing/ Monitoring

o Review and Assessment of Security Policies

o Data Quality Review

o Integrated Application Security Assessment (IAST)

o Other Regulatory/Compliance related Audit requirements

iii. The vendor shall be required to share the testing documents and standards with the

designated third party wherever applicable/ required.

iv. The purchaser may appoint the TPA for the entire project period including the

Operation and maintenance period. The TPA may conduct bi-annual or annual

audits as per the decision of the Bank.

v. Based on the audit reports submitted by the TPA, the selected vendor shall make

the required changes to the application and incorporate the suggestions of the

auditor at no extra cost. The purchaser shall recover costs from the pending

payments or performance security on failure of the vendor to make the required

changes.

5.1.3.5 Other Requirements i. Bank’s IT security Policy in vogue should be followed in spirit which includes password

management, change management, backup, patch update etc.

ii. IS audit of the application at various levels of implementation would be conducted by

the Bank and its important issues should be closed before the acceptance of the

software/solution. Additionally, any changes in the software and yearly IS audit issues

would also be required to be attended at respective levels, within the stipulated time

period.

iii. Audit logs should be retained and made promptly available, as and when required

during the life cycle of data retention.

iv. Bank has Security Operation Centre (SOC) / Service Management Software wherein

monitoring of all servers is being done for its security, uptime/ downtime, performance,

user access to system, parameter changes, etc. would be monitored based on different

logs from servers and devices. Bidder to provide necessary logs of system, application

users and database etc. for integration with SOC. For integration of SOC with the

system being provided by the bidder, required support and tools (if any for log

generation and pushing to SOC) would be required from bidders.

v. IT assets, Management of the same, documentation, version control, configuration /

parameter controls, Change Management etc. should meet standards and expectations

of ISO 27001 level, as the Bank is in the process of acquiring the same for our DC/DR.




5.1.4 Eligibility Criteria

Bidders are expected to meet the following eligibility criteria for different categories and submit the relevant documents as per Format 8. Bidders failing to either meet these criteria or not furnishing the requisite supporting documents / documentary evidence is liable to be rejected and will not be considered for empanelment.

Sr. No.

Eligibility Criteria Documentary Evidence to be submitted to the bank

I. Common Eligibility Criteria for Category A & Category B

a. The Bidder should be an Indian company registered in India under companies act 1956 with their registered office in India for the

Five years as on date of submitting its application in case of Category A.

Three years as on date of submitting its application in case of Category B.

Copy of the Certificate of Incorporation issued by Registrar of Companies along with the copies of Memorandum and Articles of Association and full address of the registered office

b. The Bidder should not have been debarred/ blacklisted for corrupt and fraudulent practices by the Govt. of India / State Governments / Regulatory Agencies / PSU/other institutions

Bidder should submit an Undertaking (To be submitted as per Format 8.20).

c. Bidder must provide information that any of its subsidiary or associate or holding company or companies having common director/s or companies in the same group of Promoters / management or partnership firms/LLPs having common partners have not participated in the bid process.

Letter of confirmation on Bidder company’s letter head (self-certified letter).

d. Bidder must provide an undertaking on their Letter head stating all the technical features highlighted as a part of Technical Requirement in the RFP are covered in totality in their submitted proposal. The undertaking letter should be supported with relevant documents/project details.

Letter of confirmation (self-certified Letter) from bidder along with duly filled per Format 8.19 (Technical Skill Set) and relevant documentary proof.

II. Additional Eligibility Criteria for Category A

a. The bidder should have an annual turnover of at least Rs. 5 Crores (Rupees Five Crores) in each of last three preceding three (3) financial years from i.e. FY 2016-17,

Audited Balance sheets and Profit & Loss statements for




FY 2017-18 and FY 2018-19. The turnover must be the individual company turnover and not that of any group of companies.

the financial years FY 2016-17, FY 2017-18 and FY 2018-19 along with the certificate duly certified by the Chartered Accountant as per Format 8.9.

b. The bidder should have an annual turnover of Rs. 2 crore from software development/ software solution/ customization engagement in each of the previous three financial years.

Should be submitted As per Format 8.9 (Bidder Turnover & profits) Reference Purchase Order / Contract Document

c. Bidder must be operating in the field of software development / software solution for at least 5 years as on date of the Tender.

a) Copy of the

Certificate of

Incorporation issued by

Registrar of Companies

b) Reference

Purchase Order /

Contract Document/

Customer credentials as

per Annexure A and

Format 8.7

d. Bidder must have developed / customized software solution / application (in the last 3 years) in at least 2 Scheduled Commercial Banks.

a) Certificate from the

current authorized

signatory of the

company.

b) Reference Purchase

Order /Contract

Document/ Customer

credentials as per

Annexure A and Format

8.7.

e. Bidder must have more than 50 software professionals on its payroll

Supporting proof / Documentary evidence. PF coverage letters for the employees issued by Employee Provident Fund




Organization/Proof of Enrollment under NPS.

f. Bidder must be certified a minimum SEI CMM Level 3 or above /ISO 20000:2013.

Supporting document.

II. Additional Eligibility Criteria for Category B

a. The bidder should have an annual turnover of at least Rs. 25 lacs (Rupees Twenty Five Lacs) in each of the last three financial years (i.e. FY 2016-17, FY 2017-18 and FY 2018-19). Further, their net profit should be positive in the last three financial years and their net worth should also be positive in each of the last three financial years. This must be the individual company turnover and not of any group of companies/subsidiaries.

Audited Balance sheets and Profit & Loss statements for the FY 2016-17, FY 2017-18 and FY 2018-19 along with the certificate duly certified by the Chartered Accountant as per Format 8.9

b. The bidder should have an annual turnover of Rs. 10 Lacs from software development/ software solution/ customization engagement in each of the previous three financial years

Should be submitted As per Format 8.9. (Bidder Turnover & profits)

Reference Purchase Order / Contract Document

c. Bidder must be operating in the field of software development / software solution for at least 3 years as on date of the Tender.

a. Copy of the Certificate of Incorporation issued by Registrar of Companies

b. Reference Purchase Order / Contract Document/ Customer credentials (to be




submitted as per Annexure A and Format 8.7)

d. The bidder should have completed at least 3 assignments of similar nature involving software development/ software solution/ customization in scheduled commercial banks/ BFSIs/ Government/ Large Enterprise (having PAN India presence with a minimum turnover of Rs. 10 Crore), during last three years, with a minimum value of Rs.5 lacs each.

a) Certificate from the current authorized signatory of the company. b) Reference Purchase Order / Contract Document/ Customer credentials to be submitted as per Annexure A and Format 8.7.

e. Bidder must have more than 10 software professionals on its payroll Supporting proof / Documentary evidence. PF coverage letters for the employees issued by Employee Provident Fund Organization/Proof of Enrollment under NPS.

Bidder must have more than 10 software professionals on its payroll Supporting proof / Documentary evidence. PF coverage letters for the employees issued by Employee Provident Fund Organization/Proof of Enrollment under NPS.

f. Must have development Centre and technical support office at Mumbai.

Supporting document along with Details of Offices- Format 8.25.

Note: All dates if not specified to be applicable from the date of the RFP.

Bidder must comply with all the above mentioned criteria and provide the requisite information.

Noncompliance of any of the criteria will entail rejection of the offer summarily. Photocopies

of relevant documents / certificates should be submitted as proof in support of the

claims made. The Bank reserves the right to verify /evaluate the claims made by the Bidder




independently. Any decision of the Bank in this regard shall be final, conclusive and binding

upon the Bidder.

5.1.4.1 Make In India Clause 5.1.4.1.1 Applicability of Preference to Make in India, Order 2017 (PPP-MII Order)

Bank will follow the guidelines on Public Procurement (Preference to Make in India), Order

2017 (PPP-MII Order) issued vide Central Vigilance Commission Order No. 018/VGL/022-

377353 dated April 20, 2018 and basis of allotment will be done in terms of instructions on

Public Procurement (Preference to Make In India), Order, 2017 – Revision; regarding

issued vide GOI, Ministry of Commerce and Industry, Department of Industrial Policy and

Promotion letter No. P-45021/2/2017(BE-II) dated May 29, 2019. Revision issued letter No.

P-45021/2/2017(BE-II) dated June 04, 2020.

a) Among all qualified bids, the lowest bid (as quoted in reverse auction) will be termed

as L1. If L1 is from a local supplier, the contract will be awarded to L1.

b) The local supplier at the time of submission of bid shall be required to provide a

certificate as per Annexure from the statutory auditor or cost auditor of the company

(in the case of companies).

5.1.4.1.2 CERTIFICATE OF LOCAL CONTENT

Certificate from the statutory auditor or cost auditor of the company (in case of companies)

or from a practicing cost accountant or practicing chartered accountant (in respect of

suppliers other than companies) giving the percentage of local content, on their letterhead

with Registration Number with seal.( FORMAT 8.22: FORMAT FOR LOCAL CONTENT)

5.1.5 Cost of Bidding The Bidder shall bear all costs associated with the preparation and submission of its Bid, and

the Bank will in no case be responsible or liable for these costs, regardless of the conduct or

outcome of the Bidding process.

5.2 Bidding Documents

5.2.1 Content of Bidding Documents The products required, Bidding procedures, and contract terms are prescribed in the Bidding

Documents. The Bidding Documents include:

(a) PART 1 - Invitation to Bid (ITB)

(b) PART 2 - Disclaimer

(c) PART 3 - Instruction for Bidders (IFB)

(d) PART 4 - Terms and Conditions of Contract (TCC)

(e) PART 5 - Functional Specifications (FS)

(f) PART 6 - Bid Forms, Price Schedules and other formats (BF)

(g) PART 7 - Other Terms and Conditions. (OTC)




The bidder is expected to examine all instructions, forms, terms and specifications in

the Bidding Document. Failure to furnish all information required by the Bidding

Document or to submit a Bid not substantially responsive to the Bidding Document in

every respect will be at the Bidder’s risk and may result in the rejection of the Bid.

5.2.2 Clarification of Bidding Documents 5.2.2.1 Bidder requiring any clarification of the Bidding Document may notify the Bank in

writing at the address or by e-mail indicated in Invitation to Bid on or before 20-07-2020 up to 03:00 pm.

5.2.2.2 A pre-bid meeting is scheduled on 21-07-2020 at 03:00 pm. Relaxation in any of terms contained in the Bid, in general, will not be permitted, but if granted, the same will be put up on Bank’s Website.

5.2.3 Amendment of Bidding Documents 5.2.4 At any time prior to the deadline for submission of Bids, the Bank, for any reason,

whether, at its own initiative or in response to a clarification requested by a prospective Bidder, may modify the Bidding Document, by amendment.

5.2.5 Notification of amendments will be put up on the Bank’s Website and will be binding on all Bidders.

5.2.6 In order to allow prospective Bidders reasonable time in which to take the amendment into account in preparing their Bids, the Bank, at its discretion, may extend the deadline for a reasonable period as decided by the Bank for the submission of Bids.

5.3 Preparation of Bid

5.3.1 Language of Bid The Bid prepared by the Bidder, as well as all correspondence and documents relating to the Bid exchanged by the Bidder and the Bank and supporting documents and printed literature shall be written in English.

5.3.2 Format and signing of the Bid The vendors should use the formats prescribed by the Bank in the tender for submitting

the bids. The Bank reserves the right to ascertain information from the banks and other

institutions to which the vendors have rendered their services for execution of software

development projects.

5.3.2.1 Any inter-lineation, erasures or overwriting shall be valid only if they are initiated

by the person signing the Bids. The Bank reserves the right to reject bids not

confirming to above.

5.3.2.2 The Bid shall be typed or written in indelible ink and shall be signed by the Bidder

or a person or persons duly authorized to bind the Bidder to the Contract. The person

or persons signing the Bids shall initial all pages of the Bids, except for un-amended

printed literature.




5.3.3 Documents comprising the Bid 5.3.3.1 The Technical Offer should be completed in all respects and should contain all

information asked for in the exact format of technical specifications given in the RFP,

except prices. The Bank, at its sole discretion, may not evaluate a Technical Offer

in case of non-submission or partial submission of technical details. Any decision of

the Bank in this regard shall be final, conclusive and binding upon the Bidder.

The Technical offer/Technical bid must be made in an organized and structured

manner in the following form:

a) Eligibility & Technical Bid - Table of Contents (list of document enclosed)

b) Tender Forwarding Letter (Format 8.26) along with power of Attorney or Board

resolution of Authorized Signatory

c) Conformity to Eligibility Criteria in accordance with clause 3.4 as per format

8.15.

d) Duly filled up Eligibility Criteria for respective category (Format 8.15 whichever is

applicable) -All relevant documents like Certificate of Incorporation, Audited

Financial Statements, P& L Statements, Performance statement (as per

Annexure A), Customer Credentials (as per Annexure A and Format 8.7), or

copies of documentation from clients or purchase order copies certifying eligibility

criteria compliance, PF letter issued by Employee Provident Fund organizations

to cover its employees, CMM/ISO Certification letter, all other self-certified letters

as requested etc. should be submitted along with the Annexure.

Please Note: In case a Bidder of Category A also wishes to apply for Category

B, Bidder has to mention the same in tender forwarding letter and provide

relevant proof in support of Clause (f) of Format 8.15 i.e. (Must have development

center and technical support office at Mumbai) in addition to all the documents

of Format 8.15.

e) Valid Bank Guarantee as BID SECURITY (Format 8.27)

f) Authorization Letter (Format 8.8)

g) Organization Profile (Bidder’s Information) (Format 8.10 )

h) Escalation Matrix (Format 8.21)

i) Technical Skill Set (Format 8.19)

j) Conformity/ Undertaking letter (8.20)

k) Details of Office (Format 8.25)

l) Bidder Turnover and Profit (Format 8.9)

m) Bid Form as per Format 8.1 and duly signed by the Bidder.

n) Valid Bank Draft/ Pay order as RFP document price if tender document Is

downloaded from Bank’s website

o) Copy of the technical Bid.

p) CD (R) / DVD which contains the soft copy of all the above documents

q) RFP and addendums (if any) signed and stamped

r) Any other documents deemed necessary




5.3.4 Bid Submission RFP response document should be submitted to the Bank in duplicate in paper copies

i.e. two sets of envelope (One containing original and the other having the duplicate set)

clearly mentioning ORIGINAL/DUPLICATE in each envelope set.

5.3.5 Bid Prices

a) Price Bids will be invited by Bank from empanelled vendors only during the period of

empanelment based on Bank’s requirements. The date for opening of price bids would

be communicated separately to the empanelled Vendors.

b) Bank based on its requirement shall call for price bid from the empanelled vendors. The

price bid should adhere to the following:

i. The vendor is requested to quote in Indian Rupee (INR). Bids in currencies other

than INR would not be considered.

ii. The prices indicated in the Price Schedule shall be entered in the following

manner: The total price quoted should be inclusive of applicable taxes, duties,

levies, charges etc., as also cost of incidental services such as transportation,

insurance etc. But exclusive of Sales Tax / VAT / Service / GST Tax payable as

applicable and Octroi / Entry-Tax payable to Local Government / Municipal

Authorities which will be reimbursed on actual upon production of original

receipts. Please note that Prices will be re-adjusted to the extent of tax

components that included in the price quoted if the same is replaced by GST.

iii. The prices and other terms offered by vendors must be firm for an acceptance

period of 180 days from the opening of the commercial bid.

iv. Prices quoted by the Bidder shall be fixed during the Bidder’s performance of the

Contract and shall not be subject to variation on any account, including exchange

rate fluctuations, changes in taxes, duties, levies, charges etc. A Bid submitted

with an adjustable price quotation will be treated as non-responsive and will be

rejected.

v. Terms of payment as indicated in the Purchase Contract that will be issued by

the Bank on the selected Vendor will be final and binding on the vendor and no

interest will be payable by the Bank on outstanding amounts under any

circumstances. If there are any clauses in the Invoice contrary to the terms of the

Purchase Contract, the vendor should give a declaration on the face of the

Invoice or by a separate letter explicitly stating as follows “Clauses, if any

contained in the Invoice which are contrary to the terms contained in the

Purchase Contract will not hold good against the Bank and that the Invoice would

be governed by the terms contained in the Contract concluded between the Bank

and the vendor”.

vi. Based on the Bank’s requirements, the vendor should identify the best-suited

option which is cost-effective and which would meet the Bank’s requirements and

quote for the same. In case the vendor quotes more than one option then the




response would be considered as improper and liable to be rejected. The vendor

should not give options to the Bank to select from his offer. The vendor is

expected to select the best option and quote for the same in his offer.

vii. The vendor is required to quote for all the components / services as per Bank’s

requirement. In case the vendor does not quote for any of the components /

services, the response would be deemed to include the quote for such unquoted

components / service at no extra cost to the Bank. The Bank shall ascertain and

conclude that everything as mentioned in the RFP and future Bank’s

requirements circulated to the vendors and responded by the vendor have been

quoted for by the vendor, and there will be no extra cost associated with the same

in case the vendor has not quoted for the same.

viii. All out of pocket expenses, traveling, boarding and lodging expenses for the

entire life of the contract should be a part of the financial bid submitted by the

vendor to the Bank. No extra costs on account of any items or services or by way

of any out of pocket expenses, including travel, boarding and lodging etc. will be

payable by the Bank. The vendor cannot take the plea of omitting any charges

or costs and later lodge a claim on the Bank for the same.

ix. In the event the Bank has not asked for any quotes for alternative prices, and the

vendor furnishes the alternative price in the vendor’s financial bid, the higher of

the prices will be taken for calculating and arriving at the Total Cost of Ownership.

However payment by the Bank will be made at the lower price. The Bank in this

case may also reject the offer outright.

x. In the event optional prices are not quoted by the vendor, for items where such

prices are a must and required to be quoted for, the highest price quoted by any

of the participating vendor will be taken as the costs, for such alternatives and

also for arriving at the Total Cost of Ownership for the purpose of evaluation of

the defaulting / deviating vendor. The same item has to be supplied by the vendor

free of cost.

xi. The Bank is not responsible for any assumptions or judgments made by the

vendor for arriving at any type of costing. The Bank at all times will benchmark

the performance of the vendor to the RFP and other documents circulated to the

vendor and the expected service levels as mentioned in these documents. In the

event of any deviations from the requirements of these documents, the vendor

must make good the same at no extra costs to the Bank, in order to achieve the

desired service levels as well as meeting the requirements of these documents.

The Bank shall not be responsible for any assumptions made by the vendor.

5.3.6 Bid Currencies

a) Bids should be quoted in Indian Rupees only. However if bids are quoted in any other

currency, fixed conversion rate should be mentioned in Price Bid.

5.3.7 Documents establishing Bidder’s Eligibility and Qualifications

a) The Bidder shall furnish, as part of its Bid, documents establishing the Bidder’s eligibility

to Bid and its qualifications to perform the Contract, if its Bid is accepted.




b) The documentary evidence of the Bidder’s qualifications to perform the Contract if its

Bid is accepted shall establish to the Bank’s satisfaction:

that the Bidder has the technical and production capability necessary to perform the

Contract as per format 8.10 (Organization Profile); and

that adequate, specialized hardware and related software expertise are already

available, to ensure that the support services are responsive, and the Bidder will

assume total responsibility for the fault-free operation of the solution proposed and

maintenance during the contract period.

5.3.8 Bid Security The Bidder(s) must submit Bid Security at the time of submission of the technical bid in the

form of Bank guarantee as per format given in format 8.27 issued by a scheduled

commercial bank/nationalized public sector bank in India (other than Bank of India),

acceptable to the Bank, in favor of Bank of India payable at Mumbai for an amount

mentioned hereunder, on which no interest will be paid by the Bank:

Particulars of Job to be undertaken Bid Security Amount

Empanelment of Vendor for Customization / Development/ Maintenance / Testing /Support

Rs. 2,00,000/- (Rupees Two Lac only)

The bid security is required for protecting the Purchaser against risk of bidder’s

conduct during the period of bid validity.

The bid shall remain valid for 180 days after the scheduled date of opening of

Technical Bid prescribed by the Purchaser. Therefore, the bid security will have to be

submitted for a period of (180+60) days. A bid valid for a shorter period shall be

rejected by the Purchaser as non-responsive.

Non-submission of Bid Security will lead to outright rejection of the Offer.

The BID SECURITY of unsuccessful Bidders will be returned to them on completion

of the bidder selection process. No interest will be payable on bid security amount.

The BID SECURITY of successful Bidder(s) will be returned on submission of

Empanelment Bank Guarantee of specified amount.

Bank will follow the guidelines issued by Govt. of India for MSME units registered with

NSIC under single point registration scheme. In case of bidders registered with NSIC,

they are eligible for waiver of EMD. However, they need to provide valid NSIC




Certificate clearly mentioning that they are registered with NSIC under single point

registration scheme. No interest will be payable on the Bid Security amount.

The Bid Security may be forfeited under the following circumstances:

a) if a bidder withdraws its Bid during the period of Bid validity specified by

the bidder on the Bid Form; or

b) if a bidder makes any statement or encloses any form which turns out to

be false / incorrect at any time prior to signing of Contract; or

c) In case of the successful Bidder, if the Bidder fails:

To sign the Empanelment contract in the form and manner to the

satisfaction of THE BANK.

OR

to perform, in accordance with the terms and conditions of the

RFP or Contract

OR

fails or refuses to furnish the Empanelment Security , in

accordance with the Terms & Conditions of the RFP or Contract

5.3.9 Period of Validity of Bids Bids shall remain valid for 180 (One Hundred eighty) days after the date of bid opening

prescribed by the Bank. The Bank holds the right to reject a bid valid for a period shorter

than 180 days as non-responsive, without any correspondence. In exceptional

circumstances, the Bank may solicit the Bidder’s consent to an extension of the validity

period. The request and the response thereto shall be made in writing. Extension of validity

period by the Bidder should be unconditional and irrevocable. The Bid Security provided

shall also be suitably extended. A Bidder acceding to the request will neither be required

nor be permitted to modify its bid. A Bidder may refuse the request without forfeiting its Bid

Security.

5.4 Submission of Bids

5.4.1 Sealing and Marking of Bids 5.4.1.1 The RFP response (Eligibility cum Technical Bid) should be provided in two

envelopes in duplicate (One Original and One Copy) duly sealed and super-scribed

as follows:

“ELIGIBILITY CUM TECHNICAL BID FOR EMPANELMENT OF VENDOR FOR

CUSTOMIZATION / DEVELOPMENT / MAINTENANCE/ TESTING /SUPPORT IN

BANK OF INDIA AND ITS RRBS REFERENCE NO. …….. SUBMITTED BY

_____________ ON __/__/2020 AT MUMBAI, DUE DATE __/__/2020 CATEGORY

APPLIED FOR: ___




VENDOR DETAILS: NAME ……………, EMAIL ADDRESS …………, CONTACT

NUMBER ………”

5.4.1.2 Any Bid received by the Bank after deadline for submission of Bids prescribed,

will be rejected and returned unopened to the Bidder

5.4.1.3 All envelopes must be super scribed with the following information:

a) Name of Bidder

b) Offer Reference

c) Original Bid / Copy Bid

5.4.2 Deadline for Submission of Bids 5.4.2.1 Bids must be received by the Bank at the address specified, no later than the

date and time specified in the Invitation to Bid.

5.4.2.2 The Bank may, at its discretion, extend this deadline for the submission of Bids

by amending the Bid Documents, in which case, all rights and obligations of the Bank

and bidders, previously subject to the deadline, will thereafter be subject to the

deadline as extended.

5.4.3 Late Bids Any Bid received by the Bank after the deadline for submission of Bids prescribed, will be

rejected and returned unopened to the Bidder.

5.4.4 Modification & Withdrawal of Bids 5.4.4.1 The Bidder may modify or withdraw its Bid after the Bid’s submission, provided

that written notice of the modification, including substitution or withdrawal of the

Bids, is received by the Bank, prior to the deadline prescribed for submission of

Bids.

5.4.4.2 The Bidder’s modification or withdrawal notice shall be prepared, sealed, marked

and dispatched. A withdrawal notice may also be sent by fax, but followed by a

signed confirmation copy, postmarked no later than the deadline for submission of

Bids.

5.4.4.3 No Bid may be modified after the deadline for submission of Bids.

5.4.4.4 No Bid may be withdrawn in the interval between the deadline for submission of

Bids and the expiration of the period of Bid validity specified by the bidder on the

Bid Form. Withdrawal of a Bid during this interval may result in the bidder’s forfeiture

of its Bid security.

5.5 Bid Opening and Evaluation

5.5.1 Opening of Bids by the Bank 5.5.1.1 The bidders’ names, Bid modifications or withdrawals and the presence or

absence of requisite Bid Security and such other details as the Bank, at its

discretion, may consider appropriate, will be announced at the Bid opening. No bid

shall be rejected at bid opening, except for late bids, which shall be returned

unopened to the Bidder.




5.5.1.2 Bids (and modifications sent) that are not opened at Bid Opening shall not be

considered further for evaluation, irrespective of the circumstances. Withdrawn bids

will be returned unopened to the Bidders.

5.5.2 Clarification of Bid 5.5.2.1 During evaluation of the Bids, the Bank, at its discretion, may ask the bidder for

clarification of its Bid. The request for clarification and the response shall be in

writing, and no change in the prices or substance of the Bid shall be sought, offered,

or permitted.

5.5.3 Preliminary Examination 5.5.3.1 The Bank will examine the Bids to determine whether they are complete, required

formats have been furnished, the documents have been properly signed, and the

Bids are generally in order.

5.5.3.2 The Bank may, at its discretion, waive any minor infirmity, non-conformity, or

irregularity in a Bid, which does not constitute a material deviation.

5.5.3.3 The Bank will first examine whether the Bid and the bidder is eligible in terms of

eligibility criteria.

5.5.3.4 Prior to the detailed evaluation, the Bank will determine the substantial

responsiveness of each Bid to the Bidding Document. For purposes of these

Clauses, a substantially responsive Bid is one, which conforms to all the terms and

conditions of the Bidding Document, without material deviations. Deviations from, or

objections or reservations to critical provisions, such as those concerning Bid

Security, Applicable Law, Performance Security, Qualification Criteria, Insurance,

AMC and Force Majeure will be deemed to be a material deviation. The Bank’s

determination of a Bid’s responsiveness is to be based on the contents of the Bid

itself, without recourse to extrinsic evidence. The Bank reserves the right to evaluate

the bids on technical and functional parameters, including possible visit to inspect

live site/s of the Vendor and witness demos of the system and verify functionalities,

response times, etc.

5.5.3.5 If a Bid is not substantially responsive, it will be rejected by the Bank and may

not subsequently be made responsive by the bidder by correction of the non-

conformity. The technical evaluation will take into account the capability of the bidder

to implement the proposed solution.

5.5.3.6 Only those bidders whose Eligibility cum Technical bids have been found

substantially responsive would be intimated by the Bank about their responsiveness

and about the revised / updated Technical & Functional Specification (if any) arising

out of normalization (if any). In case of normalization and/or revision, they would also

be advised to submit fresh “Price Bid” which should either be equal to or less than

the Prices quoted in the Original Price Bid. The Original and revised price bids as

above would then be opened in the presence of the bidders’ representatives on a

specified date and time to be intimated to the respective bidders. The lower of the




two prices quoted by the bidders shall only be reckoned for the purpose of price

evaluation.

5.5.4 Evaluation Process

5.5.4.1 Objective of Evaluation Process 5.5.4.1.1 The evaluation will be undertaken by an Internal Committee formed by the Bank.

The bank may consider recommendations made by External

Experts/Consultants on the Evaluation. The decision of the committee shall be

final.

5.5.4.1.2 The Bank will scrutinize the offers to determine whether they are complete,

whether any errors have been made in the offer, whether required technical

documentation has been furnished, whether the documents have been properly

signed, and whether items are quoted as per the schedule. The Bank may, at its

discretion, waive any minor infirmity, non-conformity, or irregularity in a Bid,

which does not constitute a material deviation. This shall be binding on all

Bidders and the Bank’s decision in the matter will be final.

5.5.4.1.3 Each Recipient acknowledges and accepts that the Bank may, in its sole and

absolute discretion, apply whatever criteria it deems appropriate in the selection

of bidder, not limited to those selection criteria set out in this RFP document.

5.5.4.1.4 Bank may call for any clarifications/additional particulars on the eligibility cum

technical bids submitted. The Bidder has to submit the clarifications/ additional

particulars in writing within the specified date and time. The Bidder’s offer may

be disqualified, if the clarifications/ additional particulars sought are not submitted

within the specified date and time. Bank reserves the right to call for

presentation/s, product walkthroughs, on the features of the solution offered etc.,

from the Bidders based on the eligibility cum technical bids submitted by them.

Bank also reserves the right to conduct Reference Site Visits at the Bidder’s client

sites. Through this Request for Empanelment, Bank aims to select Bidder (s) /

application provider (s) who would undertake the designing and implementation

of the required solution. The Bidder shall be entrusted with end-to-end

responsibility for the execution of the project under the scope of this RFP. The

Bidder is expected to commit for the delivery of services with performance levels

set out in this RFP with a Service Level Agreement.

5.5.4.1.5 Adherence to Terms and Conditions: The bidders who wish to submit responses

to this RFP should abide by all the terms and conditions contained in the RFP.

The bidder is required to put in a no deviation bid as per Format 8.23 If the

responses contain any extraneous conditions put in by the respondents, such

responses may be disqualified and may not be considered for the selection

process.

5.5.4.1.6 The competitive bids shall be evaluated in one stage: Eligibility Cum Technical

Bid.

5.5.4.1.7 During evaluation of the Tenders, the Bank, at its discretion, may ask the Bidder

for clarification with respect to the tender. The request for clarification and the




response shall be in writing, and no change in the substance of the tender shall

be sought, offered, or permitted. The Bank reserves the right to accept or reject

any tender in whole or in parts without assigning any reason thereof. The

decision of the Bank shall be final and binding on all the bidders to this document

and bank will not entertain any correspondence in this regard. The objective of

evolving this evaluation methodology is to facilitate the selection of the most

suitable Software Development firms who meet the functional / technical

requirement of the Bank.

5.5.4.2 Eligibility cum Technical Bid: Eligibility criteria for the Vendor to qualify this stage is clearly mentioned in Clause 5.1.4 –

Eligibility criteria. The vendor participating in this RFP process needs to submit the Compliance

to Eligibility Criteria for their respective Category as per Format 8.15.1 or 8.15.2, whichever

applicable. The vendor would need to provide supporting documents as part of the eligibility

proof.

The Technical Proposal will be evaluated only for those respondents who are fulfilling the

eligibility criteria. The Technical Proposal will be evaluated for technical suitability as

mentioned in Technical Skill Set as part of Format 8.19. The vendor needs to achieve a cut –

off score of 70 marks in this evaluation stage to be technically qualified. The Technical

Proposal will be evaluated for technical suitability and the criteria for evaluation of eligibility

cum technical bids are as under:

Technical Evaluation for Category A:




# Sub Point

Evaluation Criteria Basis of evaluation & Marks

1 Number of years in Software Development/ Software Solution Business in India as on Tender date (Max 5 marks)

Certificate of Incorporation & Memorandum and articles of association.

Purchase Orders/ Contracts to substantiate the proof of Software Development.

A 5 Years 1 mark

B Above 5 years 1 mark for every additional completed year:

2 Annual revenue (From Software Development/ Software Solution/ Customization business activities) for the year 2018-19 as per audited Financials

Audited Balance Sheet 2018-19 along with certificate from CA

A INR 2.0 Crore 1 mark

B Above INR 2.0 Crore 1 mark for every additional INR 2 Cr or part thereof.

3 Full-time technically qualified software developers on pay rolls (excluding contract and subcontract employees) who are exclusively engaged for Software Development as on 31.03.2020 (Max 5 marks)

Supporting Documents

A 50 employees 1 mark

B Above 50 employees 1 mark for every additional 10 employees or part:




4 Experience in Scheduled Commercial Banks (Max 5 marks) Customer credentials

A 2 Client References 1 mark

B Above 2 Client References 1 mark for every additional Client reference

5 Experience in Internet Banking Development /Payment Systems/ Credit Solution in last three years. Software solution developed & deployed should be with a minimum total cost of Rs. 10 lacs each.

Customer credentials/ Contracts / Purchase Orders

A Client References with Project Details 3 marks for every Client reference: Max 15

6 Experience in Mobility (Android/ iOS) / Social Media in last three years. Software solution developed & deployed should be with a minimum total cost of Rs. 10 lacs each.



7 Experience in E-commerce application/ Web Site Designing in last three years. Software solution developed & deployed should be with a minimum total cost of Rs. 5 lacs each.



8 Experience in Data Warehousing/ Big Data/MIS / Data Analytics projects in last three years. Projects developed & deployed should be with a minimum total cost of Rs. 10 lacs each.





A Client References with Project Details 3 marks for every Client reference Max 15

9 Presentation before the evaluation Committee: Covering: Project Management, Deployment methodologies and technical capabilities.

20

Total 100

Technical Evaluation for Category B:




# Sub Point

Evaluation Criteria Basis of evaluation & Marks

1 Number of years in Software Development/ Software Solution Business in India as on Tender date (Max 5 marks)

Certificate of Incorporation & Memorandum and articles of association. Purchase Orders/ Contracts to substantiate the proof of Software Development.

A 3 Years 1 mark

B Above 3 years 1 mark for every additional completed year:

2 Annual revenue (From Software Development/ Software Solution/ Customization business activities) for the year 2018-19 as per audited Financials

Audited Balance Sheet 2018-19 along with certificate from CA

A INR 10 Lac 1 mark

B Above INR 10 Lac 1 mark for every additional INR 10 Lac or part thereof.

3 Full-time technically qualified software developers on pay rolls (excluding contract and subcontract employees) who are exclusively engaged for Software Development as on 31.03.2020 (Max 5 marks)

Supporting Documents

A 10 employees 1 mark

B Above 10 employees 1 mark for every additional 50 employees or part




4 Experience in Banking / BFSI area/ Government/ Large Enterprise (having PAN India presence with a minimum turnover of Rs. 10 Crore) ( Maximum Marks 5)

Customer credentials

A 2 Client References 1 mark

B Above 2 Client References 1 mark for every additional Client reference

5 Experience in Purchase-Sales Register/ Online transaction processing system/ Payment Systems etc. in last three years. Software solution developed & implemented should be with a minimum total cost of Rs. 5 lacs each.



6 Experience in Mobility (Android/ iOS) / Social Media in last three years. Software solution developed & deployed should be with a minimum total cost of Rs. 2 lacs each.


A Client References with Project Details 3 marks for every Client reference:

Max 15

7 Experience in E-commerce application/ Web Site Designing in last three years. Software solution developed & deployed should be with a minimum total cost of Rs. 2 lacs each.


A Client References with Project Details 3 marks for every Client reference:

Max 15

8 Experience in Data Warehousing/ Big Data/MIS / Data Analytics projects in last three years. Projects developed & deployed should be with a minimum total cost of Rs. 2 lacs each.





Based on the marks scored out of 80 marks i.e. excluding presentation, based on merit, a

maximum of 10 bidders in each category, will be called for presentation as part of technical

evaluation. However, Bank’s decision for increasing / decreasing number of bidders for calling

presentation is final.

Note:

i. Based on the information provided by the Bidder, Bank at any time, even after

completion of empanelment process, may verify the information submitted by the Bidders with

reference to experience provided by them and may also seek additional information on the

project like technical support, service level satisfaction, SDLC, Project delivery timelines, major

challenges etc. Bank’s officials would visit reference sites provided by the Bidder if deemed

necessary.

ii. Proof of successful completion of engagements/realization of payments pertaining to

Software Development & its Implementation (Work Order, Completion Certificate/ Client

Certificate and citations) should be furnished. (Any project whether completed or on-going

can be demonstrated where the services delivered are of the value as specified in the

RFP).

iii. Technically qualified software developers means, Software Developer with

minimum qualification of B.E/B. Tech (Computer science/IT/Electronics); MCA/MC/M.E/M.

Tech (Computer science/IT/Electronics) or equivalent.

All reference details required as part of the above table needs to be provided as per the table

of reference briefed below:

TABLE OF REFERENCE

Sr. No. Client Reference Details to be Provided

1 Reference Company Details

Contact Person Details a) Name


9 Presentation before the evaluation Committee: Covering: Project Management, Deployment methodologies and technical capabilities.

20

Total 100




b) Designation c) E-mail id d) Contact No. Along with Company Reference Purchase Order / Contract Document / Customer Credentials / self-certified letter on the bidder letter head clearly mentioning the complete customer details like organization name, address, contact id, contact no. etc.

2 Name of the Project Brief Description of project executed

3 Project Details a) Total number of Persons worked on the project b) Start and End date of the Project c) Duration of the Project

4 Technologies used Details of Technology used during the Project execution

The top five Bidders based on the eligibility and technical scoring will be selected for

empanelment in each category. Number of bidders in each category may vary at the discretion

of the Bank. In case there is less number of bidders having technical score of 70 or more, the

Bank may, at its sole discretion, also consider the next highest technical scores and qualify

such bidder(s). In case, none of the participating bidders qualify the technical criteria and reach

or exceed the cut-off score of 70, then the Bank, at its sole discretion, may qualify bidders on

the basis of their scores (merit). However, the Bank at its discretion may reject the proposal of

the Bidder or will not consider bidder below cut off marks by relaxing as mentioned above, if in

the Bank’s opinion the Bidder could not present or demonstrate their software development

skills / services as described in the proposal or in case the responses received from the

customer contacts are negative or the technicality does not meet Bank’s technical requirement.

Bidders who meet these criteria will only qualify as empanelled bidders.

5.5.4.3 Empanelment of Vendors Bidders who qualify eligibility criteria and technical evaluation will only qualify for empanelment.

Bank, at his discretion, may select the top five scoring Bidders for Empanelment in each

category. Number of bidders in each category may vary at the discretion of the Bank.

5.5.4.4 Commercial Bid Evaluation (during period of empanelment)

5.5.5 Opening of Price Bids The Bidders’ names, Bid modifications or withdrawals and the presence or absence of

requisite Bid Security and such other details as the Bank, at its discretion, may consider

appropriate, will be announced at the Bid opening. No bid shall be rejected at bid

opening, except for late bids, which shall be returned unopened to the Bidder.

Bids (and modifications sent), that are not opened at Bid Opening, shall not be

considered further for evaluation, irrespective of the circumstances. Withdrawn bids will

be returned unopened to the Bidders.




5.5.6 Contacting the Bank

a) No Bidder shall contact the Bank on any matter relating to its Bid, from the time of

opening of Bid to the time the Contract is awarded.

b) Any effort by a Bidder to influence the Bank in its decisions on Bid evaluation, Bid

comparison or contract award may result in the rejection of the Bidder’s Bid.

5.6 Award of Contract

5.6.1 Post-qualification

a) The Price bids of all the bidders, after their evaluation on the technical and functional

specification (mentioned in part Format 5.1.4 of this document) are found to be

technically responsive shall be opened.

5.6.2 Bank’s Right to Accept Any Bid and to reject any or All Bids

a) The Bank reserves the right to accept or reject any Bid, and to annul the Bidding process

and reject all Bids at any time prior to contract award, without thereby incurring any

liability to the affected Bidder or Bidders, or any obligation to inform the affected Bidder

or Bidders of the grounds for the Bank’s action.

5.6.3 Award Criteria

a) After completion of bid evaluation process, Reverse Auction process would be

conducted, as per the process mentioned in this RFP, of those bidders who are

technically eligible as per clause of technical evaluation.

b) Contract/PO will be awarded to the successful Bidder for the products/items to be

procured by the Bank, which may not include all the products/items which is being

quoted by the Bidder. Bank may issue multiple PO.

5.6.4 Notification of Empanelment

a) Prior to expiration of the period of Bid validity, the Bank will notify the successful Bidder

in writing or by fax, that the bidder has been empanelled as vendor by the Bank for

discrete procurement of standard items. Upon receiving the notification of

empanelment, the selected vendors will have to provide acceptance (as per Format




8.23) within seven (7) days from date of receipt of the notification. And submit their

Empanelment Security as per Format 8.4.

b) The notification of award will constitute the basis for the formation of the Contract.

c) Upon the successful Bidder’s furnishing of Performance Security, the Bank will promptly

notify each unsuccessful Bidder and will discharge its Bid Security.

5.6.5 Signing of Contract

a) At the same time as the Purchaser notifies the Empanelled Bidder(s) that its bid has

been accepted for empanelment, the Purchaser will send the Bidder(s) the

Empanelment Contract Form (Format-8.5, already provided in the RFP), incorporating

all agreements between the parties.

b) Successful vendor need to execute the Contract as per Bank’s Contract Form (Format-

8.5) and stamp duty to be paid by the vendor

c) Within seven (7) days of the notification of empanelment and acceptance thereof,

successful bidder has to submit Contract Form to the Bank duly dated and signed by

the authorized signatory.

d) In the absence of a formal contract, the Bid document, together with the Bank’s

notification of award and the vendor’s acceptance thereof, would constitute a binding

contract between the Bank and the successful Bidder

e) Failure of the Empanelled Bidder(s) to comply with the requirement Clause 5.6.5 (a),

(b) and (c) shall constitute sufficient grounds for the forfeiture of the bid security, in

which event the Purchaser at its discretion may empanel the next ranked bidder.

5.6.6 Performance Security

a) Performance Security in the required format to be submitted by the successful bidder

as per Performance Security Clause- 6.4.

b) Failure of the successful Bidder to comply with the requirement of Signing of Contract

clause shall constitute sufficient grounds for the annulment of the award and forfeiture

of the Bid security.

5.6.7 Discharge of Bid Security Upon acceptance of the notification of Empanelment by the successful Bidders, the Bank shall

promptly request the empanelled Bidders to provide Empanelment Security. Bid Security of

successful Bidders shall be discharged on the signing the Empanelment Contract/Agreement

and upon furnishing the Empanelment Security. The Bid Security of unsuccessful bidders shall

be discharged and returned by the bank on completion of the bidding process.

5.6.8 Contract Period




a) The Bank intends to empanel software developers for a period of 3 year from the date

of empanelment, which may be extended two more years, at the behest of Bank.

5.6.9 Delivery Timeline and Penalty The delivery timelines will be defined at the time the commercials are invited from the

empanelled bidders. Bidder will have to pay late delivery charges to the Bank @0.5 % of the

purchase order value inclusive of all taxes, duties, levies etc., per week or part thereof, for late

delivery beyond due date of delivery, to a maximum of 10% of the total purchase order value

inclusive of all taxes, duties, levies etc. If delay exceeds five weeks from due date of delivery,

Bank reserves the right to cancel the respective purchase order.

If after placing order with the successful bidder is not able to provide software for any reason

whatsoever then a Non execution penalty charge of 5% of the purchase value inclusive of all

taxes, duties, levies etc. will be charged as penalty by the Bank from the bidder. Bank at one

time will either charge the bidder for late delivery charges or non-execution penalty charge but

not for both. Bank may also forfeit the Empanelment security/PBG submitted by the bidder in

order to recover any dues to the bank.




6. PART 4: TERMS AND CONDITIONS OF CONTRACT (TCC)

6.1 Definitions

6.1.1 “Supplier” is the successful bidder, who has been determined to qualify to perform the Contract satisfactorily, and whose Bid has been determined to be substantially responsive, and is the highest evaluated Bid.

6.1.2 ”Solution” means providing comprehensive development, customization, Supply, Implementation and Maintenance of IT Applications / Software / Interface / Program / Solutions as per the terms prescribed in RFP and/or in Purchase Order.

6.1.3 “The Contract” means the agreement entered into between the Bank and the Supplier, as recorded in the Contract Form signed by the parties, including all attachments and appendices thereto, and all documents incorporated by reference therein;

6.1.4 “The Contract Price” means the price payable to the Supplier under the Contract for the full and proper performance of its contractual obligations;

6.1.5 “The Product” means the Solutions, which the Supplier is required to service/provide to the Bank under the Contract;

6.1.6 “The Services” means those services ancillary to the supply of the Products, such as, installation, commissioning, customization, provision of technical assistance, training, maintenance and other such obligations of the Supplier covered under the Contract;

6.1.7 “TCC” means the Terms and Conditions of Contract contained in this section; 6.1.8 “The Project Site” means the any premises of the Bank anywhere in India

In case of a difference of opinion on the part of the bidder in comprehending and/or interpreting any clause / provision of the Bid Document after submission of the Bid, the interpretation by the Bank shall be binding and final on the Bidder.

6.2 Use of Contract Documents and Information

6.2.1 The Supplier shall not, without the Bank’s prior written consent, disclose the

Contract, or any provision thereof, or any specification, plan, sample or information

furnished by or on behalf of the Bank in connection therewith, to any person other

than a person employed by the Supplier in the performance of the Contract.

Disclosure to any such employed person shall be made in confidence and shall

extend only as far as may be necessary for purposes of such performance.

6.2.2 The Supplier shall not make use of any document or information enumerated in this

Bidding Document except for purposes of performing the Contract without the

Bank’s prior written consent.

6.2.3 Any document, other than the Contract itself, enumerated in this Bidding Document

shall remain the property of the Bank and shall be returned (all copies) to the Bank

on completion of the Supplier’s performance under the Contract, if so required by

the Bank.

6.2.4 The Bidder shall sign a Non-disclosure Agreement as per Format 8.2.




6.3 Patent Rights/Intellectual Property Rights

6.3.1 The Empanelled Vendors shall indemnify the Purchaser against all third party claims

of infringement of patent, trademark or industrial design rights arising from use of

the Goods, Software package or any part thereof in India and abroad.

6.3.2 In the event of any claim asserted by the third party of infringement of copyright,

patent, trademark or industrial design rights arising from the use of the Goods or any

part thereof in India, the Empanelled Vendor shall act expeditiously to extinguish

such claims. If the Empanelled Vendor fails to comply and the Purchaser is required

to pay compensation to a third party resulting from such infringement, the

Empanelled Vendor shall be responsible for the compensation including all

expenses, court costs and lawyer fees. The Purchaser will give notice to the

Empanelled Vendor of such claims, if it is made, without delay.

6.4 Performance Security/Performance Bank Guarantee

The Selected bidder shall furnish an unconditional and irrevocable Bank Guarantee

for 10% of individual order issued, in favour of the Bank, from a scheduled

Commercial Bank, other than Bank of India, towards performance of the contract

in accordance with the specification and conditions of the bid document and agreed

upon execution of final contract of empanelment. The Contract Performance

guarantee shall be kept valid up to the tenure equal to residual period of contract plus

a claim period of 6 (six) months. The above guarantee shall be submitted by the

bidder within 30 days from the Purchase Order date or at the earliest after award of

contract within a month time.

The empanelled bidders shall be responsible for extending the validity date and claim

period of the Performance Guarantee as and when it is due on account of non-

completion of the project.

Bank reserves the right to invoke the BG for any non-compliance of the terms &

conditions of this RFP or the SLA to be executed between the selected bidder and

the Bank at any point of time without prejudice to its other rights and remedies

available under the Contract and/or the Law (s) for the time being in force. In case the

contract period is extended by the Bank, the selected bidder shall be responsible to

extend the validity period and claim period of the Performance Bank Guarantee.

The proceeds of the Performance Security shall be payable to the Bank as

compensation for any loss resulting from the Service Integrator’s failure to complete

its obligations under the Contract.

The Performance Security shall be denominated in Indian Rupees and shall be by

way of Bank Guarantee issued by a Public Sector Bank in India (Other than Bank of

India), acceptable to the Bank in the format 8.6 provided in the Bid. Bank has full

right to add further details in the above mentioned performance security format for

protecting the bank`s interest.




The Performance Security will be discharged by the Bank and returned to the

Service Integrator within 90 days after claim period, following the date of completion

of the Service Integrator’s performance and other obligations under the Contract.

In the event of any contract amendment, the Service Integrator shall furnish the amendment to the Performance security within 30 days after receipt of such amendment, rendering the same valid for the duration of the Contract. In the event of any correction of defects or replacement of defective system during the maintenance period the performance guarantee for a proportionate value shall be extended for affected duration.

The Bank reserves the right to recover any dues payable by the selected bidder from

any amount outstanding to the credit of the selected bidder, including the pending

bills and/or invoking Performance Guarantee, if any, under this contract.

6.5 Inspection and Quality Control Tests

6.5.1 The Bank reserves the right to carry out pre-shipment inspection by a team of Bank

officials, of any of the existing live installations of the bidder/SI referred to in the

eligibility cum technical Bid or demand a demonstration of the solution proposed on

a representative model in bidder’s office.

6.5.2 The Bank’s right to inspect, test and where necessary reject the products after the

products arrival at the destination shall in no way be limited or waived by reason of

the products having previously being inspected, tested and passed by the Bank or

its representative prior to the products shipment from the place of origin.

6.5.3 Nothing stated hereinabove shall in any way release the bidder/SI from any warranty

or other obligations under this contract.

6.5.4 Vendor shall keep complete and accurate records of its activities in connection with

the said contract. Vendor shall provide such details/information as may be called for

by the Bank and/or the Reserve Bank of India (RBI) and also allow the Bank and

RBI, their auditors, officers for inspecting, examining and auditing Vendor’s records,

whenever required by Bank/RBI. Vendor will co-operate with the RBI/Bank’s internal

or external auditor to assure a prompt and accurate audit. If the Bank permits the

Vendor to outsource any of the activities under this contract (which shall always be

in writing), the Vendor shall ensure that necessary agreement is entered into with

the Agency engaged for such purpose and such agreement shall also contain

necessary mandate by the said outsourced agency interalia agreeing for production

of documents called for, inspection and audit of their premises and books by RBI

and / or the Bank and any Agencies engaged by the Bank and / or by the RBI.

Vendor shall also correct any practices which are found to be deficient if pointed out

by the RBI/Bank. The Vendor is aware that failure to provide the information called

for within the stipulated time to the Bank/RBI may result in RBI imposing fine on the

Bank /Vendor and the Vendor agrees that all such fine shall be paid by the Vendor

irrespective of whether such fine is levied on the Bank or the Vendor. Payment of

fine by Vendor, shall not affect the right of the Bank/RBI to take other actions against

the Vendor.




6.6 System & Other Software

6.6.1 The Supplier shall provide complete and legal documentation of all subsystems,

operating systems, system software, utility software and other software provided by

the Supplier. The Supplier should provide licensed software for all software

products, whether developed by it or acquired from others. The Supplier shall also

indemnify the Bank against any levies/penalties on account of any default in this

regard.

6.6.2 All the licenses should be in the name of Bank of India and should be perpetual.

6.6.3 In case the bidder/SI is providing software which is not his proprietary software then

the bidder/SI should submit evidence in the form of agreement he has entered into

with the software vendor which includes support from the software vendor for the

proposed software for the full period required by the Bank.

6.7 Acceptance Tests and Certificates

6.7.1 The acceptance criteria for the proposed solution is – The User acceptance test will

be carried out as per mutually agreed Acceptance Test Plan (ATP) against the

systems requirements. The system will be considered accepted only after ATP is

completed as per the agreed plan and is duly signed/certified by the Bank and the

bidder. Some of features required to be completed are enumerated below:

Solution should have all the features as per the Technical specification.

The equipment is fully installed, commissioned and operational

The main features specified in the RFP / Scope of Work / Technical

Specifications / mutually agreed for implementation should be demonstrated.

The final acceptance of the system will be based on successful processing under

live demonstration.

6.7.2 On successful completion of installation, commissioning, acceptability test, receipt

of deliverables etc., and after the solution runs successfully after going live and Bank

is satisfied with the working of the system, the acceptance certificate (as mutually

decided and approved by the Bank) signed by the bidder/SI and the representative

of the Purchaser will be issued. The date on which such certificate is signed shall be

deemed to be the date of successful commissioning of the systems.

6.7.3 A Bidder will, by responding to the Bank’s RFP document, be deemed to have

accepted the terms as stated in this RFP document.

6.8 Manuals / Documents

6.8.1 Before the products/system is/are taken over by the Bank, the Supplier shall supply

technical/systems manuals for all software supplied and for all interfaces and

maintenance manuals for all systems and applications systems covering at least the

operations needed to start, run, the system during operational day, close, restore,

archive, recover from failures, and transfer to fall back system/site including

business continuity plan to be provided by the vendor. The manuals shall be in

English.




6.8.2 Unless and otherwise agreed, the products and equipment shall not be considered

to be completed for the purpose of taking over, until such manuals have been

supplied to the Bank.

6.8.3 The Supplier shall provide one set of Design Manual, System Manual, User Manual

and Security Manual for the Application Software. The Supplier shall also provide

one soft copy of each of the Manuals. Soft and hard copy of the user manuals shall

be provided, commensurate with number of installations of Products in the Bank.

6.9 Incidental Services

6.9.1 The incidental services to be provided are as under:

(a) The cost pertaining to services and goods incidental to any eventuality and

required to complete project completely is to be done by the Bidder.

(b) Furnishing manuals for each appropriate unit of the supplied Products, as

mentioned under Clauses 4.7.4, 4.7.5 and 4.48 of TCC;

(c) Maintenance and software updates of the supplied Products, technical support

thereof for a period as specified in the Clause 7.13, after expiry of the warranty,

provided, that this service shall not relieve the Supplier of any Warranty obligations

under this Contract.

6.10 Warranty and Annual Technical Support

The application software developed by the empanelled Bidder will have warranty period of one

year and maintenance support for the same should be provided by the empanelled Bidder at

no extra cost to the Bank during the warranty period.

Maintenance / support after warranty period need to be provided by the Bidder as per Bank’s

requirement. AMC / ATS cost shall be included during commercial bid submission of the

project. The broad activities to be conducted by the bidder during the Support and Maintenance

Phase shall be detailed at the time commercial quotes as invited by the Bank.

If Bank opts for AMC/ATS after the Warranty period, the Bidder has to enter into an AMC

agreement with the bank, which will be for a period of one year and will be reviewed thereafter

after obtaining necessary feedback from concerned department and if Bank deems necessary.

6.11 Customization Process

The Bidder shall provide to the Bank the Source code including DLLs, images, library files,

database dictionary, documentation, object code / executable code which shall be exclusive,

transferable, enterprise wide perpetual property of the Bank for all the software to be provided

as a part of this project and / or as part of any Change Request in the future. The Bank can

use the software at any of its branches/associates/RRBs/offices and locations without

restriction and use of software by service providers on behalf of the Bank would be considered

as use thereof by the Bank and the software should be assignable / transferable to any

successor entity of the Bank.

I. New Applications Developed / Customized in Bank's existing applications:




The new application software/ Mobile apps/ Portals developed based on the Bank

requirements, the ownership of all deliverables including Source Code and artifacts resulting

from these engagements including any intellectual property shall vest solely with the Bank.

The proprietorship of the application/software component developed should be of the Bank

and the Bidder will not use the same developed software for any other purpose/client/country.

Bank shall remain the exclusive owner of its proprietary information and all patents, copyrights,

trade secrets, trademark and other intellectual property rights therein.

If Bank on request of Bidder grants permission to use the source code for any other

Purpose/Client/Country, the Bidder have to share the revenue to Bank on mutually agreed

terms & conditions for each instance.

II. Bidder's existing software product / solution offered

Bidder proposes the bidder's existing software product / solution as part of this engagement

then, the software shall specifically include right.

a) TO USE.

i. to use and modify source code, data dictionary etc. to meet Bank's time to time

customization requirements

ii. to use the executable code version of the Software and all Enhancements,

Updates and New Versions made available from time to time solely for business

operations of the Bank;

iii. to use the Program Documentation for purposes of installing or operating the

Programs and supporting the use of the Software by the Bank;

iv. to use the technical Training Materials for purposes of supporting Users;

v. to use the executable code version of the Software and all Enhancements,

Updates and New Version made available from time to time for Test and

Development, Training, Near DR, Disaster Recovery Site of the Bank. The

Intellectual Property Rights on the developed software code will be exclusively

with the Bank for indigenously developed software.

b) TO COPY.

i. to copy the Software that operates on server systems to support the users of

the Bank;

ii. to make additional copies of the Program Material for archival, emergency back-

up, testing, or disaster recovery purposes; and

iii. to copy the Program Documentation to support its Users

c) TO WORK AS INTERFACE:

i. to work with other Application Software packages at the Bank as interface;




ii. to allow other application software packages at the Bank to work as interfaces

to the Software. If such interfacing requires any modification or change to the

Software, such modification or change has to be carried out by the Bidder free

of any additional License charge or fees or expenses.

d) Delivery:

The Bidder, at the time of installation shall deliver to the Bank required copies of

object code version of the Software and the associated Program Documentation

including operation manual and training material. The Bidder, after customization

shall deliver to the Bank required copies of the object code version of the

customized Software and the associated Program Documentation including

operation manual and training material. The Bidder, after modifications, updates or

new versions shall deliver to the Bank required copies of the revised object code

version of the latest Software and the revised associated Program Documentation

including operation manual and training material. The Program Documentation

shall consist of required number of User Manuals per branch / service Center /

office / extension counter, Near Site, Data Center and Disaster Recovery Center.

The program documentation shall be supplied by the Bidder to the Bank both in

hard copy form (except where hard copies are not available) and soft copy form

(MS word format and HTML Browser format). The operational manual shall be

provided by the Bidder under help menu in the software as dynamic online

documentation / help files, wherever applicable. The object code version of the

Software, executables and required run-time files shall be on Compact Disc or on

any such media as desired by the Bank as may be applicable.

e) License:

The grant of license by the Bidder herein shall be for processing the internal

business of the Bank or its permitted affiliates and does not, without limitation,

include the rights to reverse engineer, reverse compile or otherwise arrive at the

source code of the Software nor does it include the rights to sell, lease, license,

sublicense or otherwise transfer, convey or alienate the software for commercial

consideration to any person.

Except as specifically agreed by and between Bidder and Bank, the ownership of

all rights, title and interest, including without limitation, all patents, copy right, trade

secrets and any other form of intellectual property rights in and to software, any




derivative works thereof and enhancements thereto, software and documentation

are and shall at all times remain with the Bidder or its Licensors and be the sole

and exclusive property of the Bidder or its Licensors. The Bank acknowledges that

nothing contained in this Tender and subsequent Agreement shall be construed as

conveying by the Bidder or its licensor’s title or ownership interest in any licensed

software or any derivative works thereof and enhancements thereto. Nothing

contained herein shall be construed to preclude the bidder from owing, using,

improving, marketing, including without limitation, licensing to other persons any

and all licensed software.

f) Rights: The Bidder shall ensure that the software does not infringe third party

intellectual property rights. If a third party's claim endangers or disrupts the Bank’s

use of the software, the Bidder shall be required to, at no further expense, charge,

fees or costs to the Bank, (i) obtain a license so that the Bank may continue use of

the software in accordance with the terms of this Tender and subsequent

Agreement and the license agreement; or (ii) modify the software without affecting

the functionality in any manner so as to avoid the infringement; or (iii) replace the

software with a compatible, functionally equivalent and non-infringing product; or

(iv) refund to the Bank the amount paid for the infringing software and bear the

incremental costs of procuring a functionally equivalent software from a third party,

provided the option under the sub clause (iv) shall be exercised by the Bank in the

event of the failure of the Bidder to provide effective remedy under options (i) to (iii)

within a reasonable period which would not affect the normal functioning of the

Bank. The Bidder shall have no liability for any claim of infringement based on (i) a

claim which continues because of Bank’s failure to use a modified or replaced

software that is at least functionally equivalent to the software, or the Bank’s failure

to use corrections, fixes, or enhancements made available and implemented by

the Bidder, despite notice of such failure by the Bidder in writing, (ii) any change,

not made by or on behalf of the Bidder, to some or all of the software/deliverables

supplied by the Bidder or modification thereof, provided the infringement is solely

on account of that change ; or (iii) the Bank’s continued misuse of some or all of

the software/deliverables or any modification thereof despite notice from the Bidder

of such misuse in writing.




g) Bidder is the Prime Bidder for purposes of all deliverables and services, with the

single-point responsibility for the same. Should the software provided by the Bidder

be infringing, it would have a serious business impact on the business of the Bank.

Therefore, the Bidder should take responsibility of its actions. Even if Bank would

have used the deliverables before the infringement was noticed, legally each such

use constituted infringement and therefore the Bidder is in breach of the Bidder’s

warranty and obligation

6.12 Installation and Implementation

The Bidder needs to ensure that the scope of work for implementation of the software includes

creating master data at the Data Center (DC)/ Disaster Recovery Site (DRS) of the Bank or at

any other location specified by the bank by downloading from existing systems namely

migration of data as a part of solution, functional requirements specifications study, data

conversion, live cut- over, customization, configuration, installation, implementation and

integration of the software. The precise nature and scope of the activities and functions to be

undertaken for installation and implementation of the licensed software have been detailed and

set out in broad scope of work of this Tender document.

6.13 Payment

Head Office will place the orders and deployment of application will be at the offices as

mentioned at the time of requirement raised by the Bank. The successful bidder out of the

empanelled bidders shall make necessary arrangements for processing the purchase orders.

The Bidder must accept the payment terms proposed by the Bank. The commercial bid

submitted by the empanelled bidders must be in conformity with the payment terms proposed

by the Bank. Any deviation from the proposed payment terms would not be accepted. The

Bank shall have the right to withhold any payment due to the bidder, in case of delays or

defaults on the part of the bidder. Such withholding of payment shall not amount to a default

on the part of the Bank. If any of the items / activities as mentioned in the price bid is not taken

up by the bank during the course of the assignment, the bank will not pay the professional fees

quoted by the bidder in the price bid against such activity / item.

The payment will be released as follows (In case of any modification in the below mentioned

payment term the same shall be highlighted at the time commercial quotes are invited by the

Bank):

a. Software development and Implementation Charges

a) 20% - UAT Sign off by both Bank’s identified Project Manager & bidder representative.

b) 20% - Handing over to the Bank the Source Code of developed Application (Soft Copy

as well as Hard Copy) and / or any license and / or any other deliverable required to run

the developed application. Delivery sign off from the Bank’s identified Project Manager.

c) 20% - On Commencement of Production Use or 30 days after UAT sign off and IT

System Audit Certification by the bidder and also on Sign off by both Bank’s identified




Project Manager & bidder representative (in case the application is brought in

Production use)

d) 30% - Go Live Closure Sign Off in the form of FAT (Final Acceptance Test). FAT should

be signed by both Bank’s identified Project Manager & bidder representative.

e) 10% - On completion of 1st successful DR drill or after three months if application

deployment is not subject to DR drill.

b. Training charges (if applicable)

100% - On completion of training. Training completion certificate duly certified and

signed by the Bank’s identified Project Manager to be submitted. The certificate should

include the attendance sheet, trainee’s feedback (if any) and training material.

c. AMC / ATS (if applicable)

Payable quarterly in arrears, against receipt of satisfactory service report of previous

quarter from the officials of the concerned user department.

d. Onsite Support (if applicable)

Payable quarterly at the end of each quarter against receipt of satisfactory support

report of previous quarter from the user department of the application. There shall be

no escalation in the prices once the prices are fixed and agreed to by the Bank and the

bidder. Payment will be released by the bank as per above payment terms on

submission of relevant documents.

The Bank will pay invoices within a period of 30 days from the date of receipt of

undisputed invoices. Any dispute regarding the invoice will be communicated to the

selected bidder within 15 days from the date of receipt of the invoice. After the dispute

is resolved, Bank shall make payment within 30 days from the date the dispute stands

resolved.

6.14 Prices

Prices payable to the Supplier as stated in the Contract shall be firm and not subject to

adjustment during performance of the Contract, irrespective of reasons whatsoever, including

exchange rate fluctuations, duties, levies, charges, etc.

6.15 Change Requests / Management

Bank will be set up a mechanism for taking decisions regarding requests for changes. Bank’s

may at any time, by a written order given to the vendor, make changes within the general scope

of the Agreement in any one or more of the following:

Designs, specifications, requirements which software or service to be provided under

the Agreement are to be specifically developed and rendered for Bank.

Schedule for deployment Acceptance.

The place of delivery and / or the services to be provided by the vendor.

The change request / management procedure will follow the following steps:




a) Identification and documentation of the need for the change - The information related

to initiator, initiation date and details of change required and priority of the change

will be documented by Bank.

b) Analysis and evaluation of the Change Request - Impact of the change in terms of

the estimated effort, changed schedule, cost and the items impacted will be analyzed

and documented by the vendor.

c) Approval or disapproval of the change request – Bank will approve or disapprove

the change requested including the additional payments for software development,

quoted man-month rate shall be used for cost estimation, efforts of all technical

resources- project manager, analyst, software developer, testing engineer, database

architecture etc. shall be taken into account for total man-month estimation to carry

out the software development resulting from the change request. For all technical

resources irrespective of their experience and specialization, the quoted man-month

rate shall be used. Efforts of support staff shall not be taken into consideration for

this purpose.

d) Implementation of the change - The change will be implemented in accordance to

the agreed cost, effort, and schedule by the selected vendor.

e) Verification of the change - The change will be verified by Concern Department of

the Bank on implementation of the change request.

All changes outside the scope of supplies agreed to herein which may have likely

financial implications in terms of the overall cost / time of the project shall be undertaken

by the vendor only after securing the express consent of the Bank. In the event that the

consent of Bank is not received then the change will not be carried out. While approving

any change request, if required, Bank’s may ask the vendor to deploy the required

resources on-site. If any such change outside the scope of supplies agreed to herein

causes an increase or decrease in cost of, or the time required for, firm's performance

of any provisions under the Agreement, equitable adjustments shall be made in the

Agreement Price or Delivery Schedule, or both, and the Agreement shall accordingly

be amended. Any claims by firm for adjustment under this must be asserted within 30

(thirty) days from the date of vendor receiving the Bank’s change order which shall not

be unreasonably withheld or delayed. Please note: for change requests pertaining to

the application development scope, the vendor needs to justify the change request and

submit the effort estimation required for making necessary changes in the application.

Bank shall verify the estimated effort details submitted by the selected vendor and the

final effort required for executing the change request shall be mutually agreed between

the selected vendor and the Bank. Necessary payments shall be made to the vendor

as per the man month rate quoted in the commercial bid for Application Development

at the time Bank raises a requirement while calling for quotations.

6.16 Contract Amendments

6.16.1 No variation in or modification of the terms of the Contract shall be made, except

by written amendment, signed by the parties.




6.17 Assignments

6.17.1 The Supplier shall not assign, in whole or in part, its obligations to perform under the

Contract, except with the Bank’s prior written consent.

6.18 Delay in Supplier’s Performance

6.19 SLA, Uptime & Liquidated Damages

6.19.1 The selected vendor shall execute a) Service Level Agreement (SLA), which must

include all the services and terms and conditions of the services to be extended as

detailed herein, and as may be prescribed or recommended by the Bank and b) Non-

Disclosure Agreement (NDA). The selected vendor shall execute the SLA and NDA

within two months from the date of acceptance of letter of appointment or as

intimated by the Bank. Service Level Document is provided in Format 8.31 (a).

6.19.2 Notwithstanding the Bank’s right to cancel the order, liquidated damages at 0.5%

(Half percent) of the contract price per week or part thereof will be charged for every

week's delay in the specified delivery schedule. The Liquidated Damages including

Service Level Penalties subject to a maximum of 20% of the total project cost. Over

and above, FM resources penalties would be on actual basis, if opted by the bank.

The Bank reserves its right to recover these amounts by any mode including

adjusting from any payments to be made by the Bank to the Bidder.

6.19.3 However, notwithstanding the schedule, Bank reserves the right to cancel the order

at any given point of time, if bidder fails to meet any of the milestones. In the event

of cancellation of order, Bank will claim entire amount paid to bidder with interest

(@18% pa simple) along with additional 10% as penalty charge.

6.19.4 The Purchaser may without prejudice to its right to effect recovery by any other

method, deduct the amount of Penalty from any money belonging to the Bidder in

its hands (which includes the Purchaser’s right to claim such amount against

Bidder’s Bank Guarantee) or which may become due to the Bidder. Any such

recovery of penalty shall not in any way relieve the Bidder from any of its obligations

to complete the works / Services or from any other obligations and liabilities under

the Contract.

6.20 Termination for Default

6.19.1 The Bank, without prejudice to any other remedy for breach of Contract, by a written

notice of default sent to the Supplier, may terminate the Contract in whole or in

part:

a) if the Supplier fails to deliver any or all of the Products and Services, within the period(s) specified in the Contract, or within any extension thereof granted by the Bank;

OR

b) if the Supplier fails, to perform any other obligation(s) under the Contract.

6.19.2 In the event the Bank terminates the Contract in whole or in part, it may procure, up on such terms and in such manner as it deems appropriate, Products and Services




similar to those undelivered, and the Supplier shall be liable to the Bank for any excess costs for such similar Products or Services. However, the Supplier shall continue performance of the Contract to the extent not terminated.

6.21 Force Majeure

6.21.1 Notwithstanding the provisions of TCC, the Supplier shall not be liable for forfeiture of

its performance security, liquidated damages, or termination for default if and to the

extent that it’s delay in performance or other failure to perform its obligations under the

Contract is the result of an event of Force Majeure.

6.21.2 For purposes of this clause, “Force Majeure” means an event beyond the control of the

Supplier and not involving the Supplier’s fault or negligence and not foreseeable. Such

events may include, but are not restricted to, acts of the Bank in its sovereign capacity,

wars or revolutions, fires, floods, epidemics, quarantine restrictions, and freight

embargoes.

6.21.3 If a Force Majeure situation arises, the Supplier shall promptly notify the Bank in writing

of such condition and the cause thereof. Unless otherwise directed by the Bank in

writing, the Supplier shall continue to perform its obligations under the Contract as far

as is reasonably practical, and shall seek all reasonable alternative means for

performance not prevented by the Force Majeure event.




7 PART 5 - Functional Specifications (FS)

1. The Bidder should mention in seriatim, whether all the features as mentioned are compiled/

available/ supported by marking their responses as ‘Y’(Yes) or ‘N’(No) for Technical and

Functional Specification and Onsite Support as per Format 8.19.

2. Scope of work also includes components, materials, accessories, software’s required to

render the system being offered in all respects even though every individual item may not have

been specifically mentioned in the RFP.




8 PART 6 - Bid Forms, Price Schedules and other formats (BF)

8.1 Bid Form

BID FORM (Technical cum Eligibility Bid)

(To Be Included In Technical cum Eligibility Bid Envelope)

(ON COMPANY’S LETTER HEAD)

To

The General Manager

Bank of India

Head Office

Information Technology Department,

8th Floor, Star House-2, C-4, G-Block,

Bandra Kurla Complex,

Bandra East, Mumbai – 400 051

Reg.: Request for Proposal (RFP) For Empanelment of Vendor for Customization/

Development / Maintenance/ Testing /Support

Ref: Your RFP Ref: Ref: BOI: HO: IT: AKA: 0273 Dated: 08.07.2020

Dear Sir,

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Having examined the Bidding Documents, the receipt of which is hereby duly acknowledged, we,

the undersigned, offer for empanelment for Customization/ Development / Maintenance/ Testing

/Support, in conformity with the said bidding documents. We undertake, if our Bid is accepted, to

deliver/provide solution/services in accordance with the delivery schedule specified in the

Schedule of Requirements, Broad Scope of Work and Technical and Functional Specification as

applicable.

If our Bid is accepted, we will obtain the guarantee of a bank in a sum of 10% of the total contract

price for the due performance of the Contract, in the form prescribed by the Bank.

We agree to abide by the Bid and the rates quoted therein for the orders awarded by the

Bank up to the period prescribed in the Bid, which shall remain binding upon us.

Until a formal contract is prepared and executed, this Bid, together with your written acceptance

thereof and your notification of award, shall constitute a binding Contract between us. We

undertake that, in competing for (and, if the award is made to us, in executing) the above contract,

we will strictly observe the laws against fraud and corruption in force in India namely “Prevention

of Corruption Act 1988”.




We understand that you are not bound to accept the lowest or any Bid you may receive.

Dated this ....... day of ............................ 2020.

(Signature)

(Name)

(In the capacity of)

Duly authorized to sign Bid for and on behalf of

_________________________________




8.1.1 Eligibility cum Technical Bid

(To be included in eligibility cum Technical Bid Envelope)

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office






Development/ Maintenance/ Testing /Support


Dear Sir,

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Having examined the Bidding Documents, the receipt of which is hereby duly acknowledged,

we, the undersigned, offer for Empanelment of Vendors for Customization/Development/

Maintenance/ Testing /Support Bank of India and its RRBs ., in conformity with the said Bidding

documents.

In the event of acceptance of our Eligibility and Technical as well as Commercial Bids by the

bank we undertake to Empanelment of Vendor for Customization/Development/

Maintenance/ Testing /Support as per your purchase orders/ Agreement.

In the event of our empanelment by the bank for Customization/Development/

Maintenance/ Testing /Support, we will submit a Performance Guarantee for a sum

equivalent to 10% of individual order for a period valid for the tenure of residual period of

contract plus a claim period of 3 (three) months, indemnifying any loss to the Bank, and the

Performance Bank guarantee.

We agree to abide by the Bid and the rates quoted therein for the orders awarded by the Bank

up to the period prescribed in the Bid, which shall remain binding upon us.

Until a formal contract is prepared and executed, this Bid, together with your written

acceptance thereof and your notification of award, shall constitute a binding Contract between

us.




We undertake that, in competing for (and, if the award is made to us, in executing) the above

contract, we will strictly observe the laws against fraud and corruption in force in India namely

“Prevention of Corruption Act 1988”.

We understand that you are not bound to accept the lowest or any Bid you may receive.

Dated this ....... day of ............................ 2020

_________________________________ ________________________________

(Signature) (Name)


Duly authorized to sign Bid for and on behalf of _________________________________




8.1.2 Price Bid

Please refer to Clause 5.3.5




8.2 Non-Disclosure Agreement

FORMAT 8.2

NON-DISCLOSURE AGREEMENT

Reg.: Request for Proposal (RFP) For Empanelment of Vendor for


RFP Ref: BOI: HO: IT: AKA: 0273 Dated: 08.07.2020

WHEREAS, we, ________________________________________, having Registered Office at __________________________________, hereinafter referred to as the COMPANY, are agreeable for providing Security Solutions at Bank of India & its Associates for Bank of India, having its registered office at Star House, C-5, G Block, Bandra Kurla Complex, Mumbai – 400 051, hereinafter referred to as the BANK and,

WHEREAS, the COMPANY understands that the information regarding Empanelment of Vendor for Customization/Development/ Maintenance/ Testing /Support at Bank of India & its RRBs shared by the BANK in their Request for Proposal is confidential and/or proprietary to the BANK, and

WHEREAS, the COMPANY understands that in the course of submission of the offer for the

Empanelment of Vendor for Customization/Development/ Maintenance/ Testing

/Support at Bank of India & its RRBs and/or in the aftermath thereof, it may be necessary

that the COMPANY may perform certain jobs/duties on the Bank’s properties and/or have

access to certain plans, documents, approvals or information of the BANK;

NOW THEREFORE, in consideration of the foregoing, the COMPANY agrees to all of the following conditions, in order to induce the BANK to grant the COMPANY specific access to the BANK’s property/information

The COMPANY will not publish or disclose to others, nor, use in any services that the

COMPANY performs for others, any confidential or proprietary information belonging to the

BANK, unless the COMPANY has first obtained the BANK’s written Authorization to do so;

The COMPANY agrees that notes, specifications, designs, memoranda and other data shared

by the BANK or, prepared or produced by the COMPANY for the purpose of submitting the

offer to Purchase of Security Solutions at Bank of India will not be disclosed to during or

subsequent to submission of the offer to the BANK, to anyone outside the BANK

The COMPANY shall not, without the BANK’s written consent, disclose the contents of this

Request for Proposal (Bid) or any provision thereof, or any specification, plan, pattern, sample




or information (to be) furnished by or on behalf of the BANK in connection therewith, to any

person(s) other than those employed/engaged by the COMPANY for the purpose of submitting

the offer to the BANK and/or for the performance of the Contract in the aftermath. Disclosure

to any employed/engaged person(s) shall be made in confidence and shall extend only so far

as necessary for the purposes of such performance.

Authorized Signatory

Name:

Designation:

Office Seal:

Place:

Date:




8.3 Price Schedule

INDICATIVE PRICE SCHEDULE (To be submitted post empanelment based on requirement)

COMMERCIAL BID: TOTAL COST OF OWNERSHIP CALCULATION

Components for L1 Criteria

Sl

# Module / Item Description

One Time Cost

Year

1 AMT

Year

2 AMT

Year

3 AMT

Year

4 AMT

Year

5 AMT

Total AMT

1. Enterprise License Cost

0.00 X X X X X 0.00

2. Implementation cost for Bank

0.00 X X X X X 0.00

3 Customization Cost (100 man days)

0.00 X X X X X 0.00

4. ATS (Annual Technical Support) for Bank

X X 0.00 0.00 0.00 0.00 0.00

5. Facility Management/ Onsite Support 1 resource for 1 shift to maintain the SLAs and provide all support as per Format 8.32 and Technical and Functional Specification as per Format 8.19

X 0.00 0.00 0.00 0.00 0.00 0.00

6. Any Other Charges

0.00 0.00 0.00 0.00 0.00 0.00 0.00

7. Amount in Numerals




8. Amount in Words

IMPORTANT NOTES

1) The bid would be first evaluated on technical soundness and then on the financials. The bidder needs to cover the entire functional and technical requirement as mentioned in Broad Scope of Work and Technical and Functional Specification of this RFP.

2) Bank reserves the right to extend EMPANELMENT OF VENDOR FOR CUSTOMIZATION/DEVELOPMENT/ MAINTENANCE/ TESTING /SUPPORT services to Bank’s sponsored Regional Rural Banks (RRB), subsidiaries/associates with same terms and conditions. The bidder to factor-in enterprise wide application licensing. Only new customization and implementation charges would be discussed if bank decides to deploy the same to its 3 RRB’s subsidiaries/associates or other offices.

3) After reverse auction, successful Bidder has to submit the break-up of Implementation Cost, ATS and Facility Management for Bank. Only the License Cost (item no 1), Customization Cost (item no 3) would be enterprise wide, perpetual, irrevocable, non-exclusive for Bank, RRBs, Bank’s subsidiaries and other Centre’s.

4) After completion of Reverse Auction Bidder has to submit the price break-up in Format 8.30(b). Read with FORMAT 8.30 (a).

5) The solution to be enterprise wide where Enterprise License means – unlimited, unrestricted Client License for The Solution license perpetual, non-exclusive, enterprise-wide License, i.e. unlimited, unrestricted license for the Bank and its Regional Rural Banks (“RRBs”) , subsidiaries & any other entity. Bank can use the license without taking AMC/ATS.

6) Detailed Specifications of all Software Modules, Components as above to be attached separately in the eligibility cum Technical Bid supported by Technical Literature/Product Catalogues/Brochures, etc. This is Mandatory.

7) Total of (PART 1+ PART 2+ PART 3+ PART4+ PART 5+ PART 6) will be considered for arriving at L1 criteria.

8) Customization Cost will be paid only for Bank’s business requirement post go-live. Any enhancement or customization in Solution as per NPCI, RBI, Government of India or other regulatory/quasi regulatory body should be done without any additional cost to the Bank for the entire period of Contract and/or ATS whichever is later.

9) Bidder to quote ATS for each year at minimum of 20% of license cost. Bids are liable to rejected in case the Bidders does no adhere to the same.

10) Bidder to quote the Facility Management/Onsite Support Cost as per Bank’s working days required for maintaining the services which includes database management, maintaining SLAs, patch management, reconciliation, reporting, audit support etc. and any other component required for Bank. The onsite support services should provide end-to-end support not limited to as per Format 8.32 and as per Technical and Functional Specification Format 8.19.

11) Bank will do due diligence of all the resources to be deployed to ascertain whether the resources are fit and proper to man our site.




12) All licenses should be in the name of Bank of India and should be perpetual, non-exclusive, enterprise wide. Any support from the OEM for any software/ supporting applications should be provided by the bidder for the entire period of contract.

13) The bidder is required to provide the cost for every item where the bidder has considered the cost in BOM.

14) The bidder needs to clearly indicate if there are any recurring costs included in the above bid and quantify the same. In the absence of this, the bidder would need to provide the same without any charge. Bidder should not make any changes to the quantity.

15) The bidder has to make sure all the arithmetic calculations are accurate. Bank will not be held responsible for any incorrect calculations.

16) The price quoted by the bidder shall be all inclusive, that is, inclusive of all taxes, duties, levies etc. EXLUSIVE Sales Tax / VAT / Service / GST Tax payable as applicable and Octroi / Entry-

Tax payable to Local Government / Municipal Authorities which will be reimbursed on actual upon production of original receipts.

17) No increase in costs, duties, levies, taxes, charges, etc., irrespective of reasons (including exchange rate fluctuations, etc.) whatsoever, shall be admissible during the currency of the Contract.

18) All user licenses for solution should be as per our scope of work. 19) The solution is to be provided for a period of 5 years, warranty and 4 years of ATS 20) Unit prices as well as TCO must be quoted in WORDS AND FIGURES. In case of any

discrepancy, unit prices quoted in words will be considered for computation of TCO. 21) In case L1 bidder does not accept the order, option will be given to L2 subject; L2 should

match the price with L1. 22) In case L2 bidder does not accept the order, option will be given to L3 subject; L3 should

match the price with L1. 23) The value of any of the line item should not be zero or left blank. Prices are mandatory to be

quoted for all the components/items. In case of incomplete commercial bid, the same is liable to be rejected and bidder will not be allowed to participate in the reverse auction process.

24) After completion of reverse auction, bidder need to provide the complete breakup of prices within the timeframe. Further, in no case, any upward revision in prices will be allowed.

25) No deviation whatsoever will be considered by the Bank. Bank will not evaluate and consider any terms and conditions mentioned in the indicative commercial bid. Bank reserves the right to disqualify the bidder if any deviation is mentioned in the commercial bid.

26) In case, any component/s, has been missed out by the bidder or not included in the TCO, by the Bidder which are essential for successful implementation, the same has to be provided by the bidder/SI at his own cost. Bank in no case, will pay any amount over and above TCO.

27) Bank reserves the right to negotiate further with the selected bidder, in case the price quoted is not reasonable as compared to market price.

28) Bank reserves the right to reject any or all proposals. Similarly, it reserves the right not to include any vendor in the final short-list.

29) Bank reserves the right to reject any of the item procurement. 30) Bank should be able to use the product without any restrictions, in terms of unconditional

usage of all functionalities by all its Customers, Users and employees. 31) Details to be provided for any commercial provided against “Any Other Charges”. Bank have

discretion to mark these line items under any other charges if Bank feels these items are not mandatory for the project. Cost of any other charges will be consider for TCO calculation




purpose however Bank will place order for these items at Bank’s discretion as per requirement.

Place ----------------------------- Signature of Bidder---------------------------- Date __/__/20__

Name ----------------------------

Business address -----------------------------




8.4 Empanelment Security Form

EMPANELMENT SECURITY FORM

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office





Whereas........................... (hereinafter called “the Bidder”) has submitted its Bid dated

...................... (Date of submission of Bid) for the Empanelment of Vendor for

Customization/Development/ Maintenance/ Testing /Support in response to Bank’s Request

for Proposal (RFP Ref: BOI: HO: IT: AKA: 0273 Dated: 08.07.2020) (Hereinafter called

“the Bid”).

KNOW ALL PEOPLE by these presents that We..................... (Name of bank) of..................

(Name of country), having our registered office at.................. (Address of bank) (Hereinafter

called “the Bank”), are bound unto BANK OF INDIA (Name of Purchaser) (Hereinafter called

“the Purchaser”) in the sum of _______________________for which payment well and truly to

be made to the said Purchaser, the Bank binds itself, its successors, and assigns by these

presents.

Sealed with the Common Seal of the said Bank this ____ day of _________ 2020.

THE CONDITIONS of this obligation are:

1. If the Empanelled Vendor, withdraws its Bid during the period of Bid validity specified

by the Bidder on the Bid Form; or

2. If the Empanelled Vendor, having been notified as empanelled by the Purchaser, during

the period of empanelment

a) Fails or refuses to execute the Contract Form if required; or

b) Fails or refuses to furnish the performance security, in accordance with the Instruction

to Bidders.

c) Fails to perform obligations as empanelled vendor.

We undertake to pay the Purchaser up to the above amount upon receipt of its first written

demand, without the Purchaser having to substantiate its demand, provided that in its demand




the Purchaser will note that the amount claimed by it is due to it, owing to the occurrence of

one or both of the two conditions, specifying the occurred condition or conditions.

This guarantee will remain valid for a period of three (3) years +180 days from the start of

empanelment, i.e. up to ________, and any demand in respect thereof should reach the Bank

not later than the above date.

Place: (Signature of the Bidder’s Bank)

SEAL Code No:

Note:

1. Presence of restrictive clauses in the bid security form such as suit filed clause/clause

requiring the purchaser to initiate action to enforce the claim etc., will render the bid

non-responsive.

2. Empanelled vendor should ensure that the SEAL & CODENO. Of the signatory is put

by the bankers, before submission of BG




8.5 Empanelment Contract Form

(On a Non-Judicial Stamp Paper of appropriate value)

THIS AGREEMENT is executed at Mumbai on this.........day of…………………………..

BETWEEN

BANK OF INDIA, a body corporate constituted under the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970 and having its Head Office at Star House, C – 5, ‘G’ Block, Bandra-Kurla Complex, Bandra (East), Mumbai – 400 051, (hereinafter referred to as the “Bank” which term shall, unless repugnant to the context or meaning hereof, be deemed to mean and include its successors-in-interest and assigns) of the ONE PART:

AND

.......................................... (Name of Empanelled Vendor) of (City and Country of Supplier) (here-in-after referred to as the “Company” or “VENDOR” or “Empanelled Vendor” which expression shall, unless repugnant to the context or meaning hereof, be deemed to mean and include its successors, Liquidators and permitted assigns), of the OTHER PART.

(The “Bank” and the “Company/VENDOR” shall, wherever the context requires, be referred

collectively as “Parties” and individually as “Party” also)

WHEREAS the Purchaser is desirous that certain services should be provided by the

Empanelled Vendor which is to Customization/Development/ Maintenance/ Testing /Support

In Bank of India and its RRBs in response to Bank’s Request for Empanelment Ref

No.________________ (hereinafter called “the Bid”) and has accepted a bid by the

Empanelled Vendor for supply of services to meet its requirement from time to time.

NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:

1. In this Agreement words and expressions shall have the same meanings as are respectively

assigned to them in the Conditions of Contract referred to.

2. The following documents shall be deemed to form and be read and construed as part of this

Agreement,

viz. :

a. the Bid form submitted by the bidder

b. RFP & it's addendums, (if any)

c. The Purchaser’s Notification of Empanelment

d. Empanelled Vendor’s Notification of Acceptance 3. In consideration of the payments to be made by the Purchaser to the Empanelled Vendors

in terms of Purchase Orders for software development placed by Head Office of the

Purchaser, the empanelled vendor hereby covenants with the Purchaser to provide




services and to remedy defects therein in conformity in all respects with the provisions of

the contract. In case the empanelled Vendor is issued a Purchase Order for software

development, and the Vendor fails to provide the requisite services or does not execute the

project for any reason, then the Bank at its discretion may forfeit the Empanelment Security

submitted by the Empanelment Bidder. The Purchaser hereby covenants to pay the

Empanelled vendor in consideration of the provision of the services and the remedying of

defects therein, the Purchase order Price or such other sum as may become payable under

the provisions of the Contract at the times and in the manner prescribed by the Contract.

4. Brief particulars of service which the Empanelled vendor shall be required to provide to the

Purchaser from time to time in terms of purchase orders for procurement of software

services that will be placed by Head Office or of the Purchaser are as under:

Sr. No. SERVICES

1. Design, documentation, development, installation, customization,

parameterization and implementation, of application software, system software,

database, interfaces etc. at various locations of the Bank.

Handover of Source code along with documentation & technical knowledge

transfer

Support and Maintenance of Applications, Interface/Databases etc.

IN WITNESS whereof the parties hereto have caused this Agreement to be executed

in accordance with their respective laws the day and year first above written.

Signed, sealed and Delivered by the

Said _________________________ (For the Empanelled Vendor) in presence of

Signed, sealed and Delivered by the

Said _________________________ (For the Purchaser) in presence of




8.6 Performance Security Form

FORMAT OF PERFORMANCE SECURITY/ BANK GUARANTE

Bank Guarantee No. …..

Date: ………….

Issued by……..

To,

Bank of India

(As per RFP)…..…….

……………………….

WHEREAS…………………………………………., having its registered office

at…………………..…………………………… (hereinafter called the “Service Provider") has

undertaken, in pursuance of your RFP Reference No. Ref: ………………….Dated

…………….. for Customization/Development/ Maintenance/ Testing /Support In Bank of India

and its RRBs as per Banks’ requirement for the period specified in the RFP (hereinafter

called "the Contract").

3. AND WHEREAS it has been stipulated by you in the said Contract that the Service

Provider shall furnish you with a Bank Guarantee by a recognized Bank for the sum of

Rs………. as security for compliance with the Service Provider’s performance

obligations in accordance with the said Contract.

4. AND WHEREAS we ………………………………having our Head Office at……………..

And a Branch office at……………………… at the request of the Service Provider issue

this Guarantee in your favour guaranteeing the due performance of the Service Provider

of the said Contract.

5. We ………………………. Bank hereby agree and affirm that we are Guarantors and

responsible to you, on behalf of the Service Provider, up to a sum of Rs … ( Rupees in

words) and we undertake to pay you the said amounts without demur or objection, upon

your first written demand declaring the Service Provider to be in default under the said

Contract. We shall pay the said amounts without cavil or argument as aforesaid, without

needing to prove or to show grounds or reasons for your demand or the sum specified

therein.

6. We undertake to pay you any money so demanded notwithstanding any dispute or

disputes raised by the Service Provider in any suit or proceeding pending before any

Court or Tribunal relating thereto our liability under this present being absolute and

unequivocal.

7. We,_______________________ (indicate the name of bank) further agree that the

guarantee herein contained shall remain in full force and effect during the period that

would be taken for the performance of the said Contract and that it shall continue to be




enforceable till all the dues of the Bank of India under or by virtue of the said Contract

have been fully paid and its claims satisfied or discharged or till Bank of India certifies

that the terms and conditions of the said Contract have been fully and properly carried

out by the said Service Provider and accordingly discharges this guarantee. This

Guarantee shall be valid up to………. and unless a demand or claim under this

guarantee is made on us in writing on or before the……. +6months we shall be

discharged from all liability under this guarantee thereafter.

8. We, ________________________ (indicate the name of bank) further agree with Bank

of India that Bank of India shall have the fullest liberty without our consent and without

affecting in any manner our obligations hereunder to vary any of the terms and

conditions of the said Contract or to extend time of performance by the said Service

Provider from time to time or to postpone for any time or from time to time any of the

powers exercisable by Bank of India against the said Service Provider and to forbear

or enforce any of the terms and conditions relating to the said Contract and we shall not

be relieved from our liability by reason of any such variation, or extension being granted

to the said Service Provider or for any forbearance, act or omission on the part of Bank

of India or any indulgence by the Bank of India to the said Service Provider or by any

such matter or thing whatsoever which under the law relating to sureties would, but for

this provision, have effect of so relieving us.

9. This guarantee will not be discharged due to the change in our constitution or of the

Service Provider.

10. We, ________________________________________ (indicate the name of bank)

lastly undertake not to revoke this guarantee during its currency.

Executed at……………… on this the …………………. Day of ……………………….

Signature and Seal of Guarantors (Service Provider’s Bank)

...................................................................

Date....................................................

....................................................................

Address: .....................................................

....................................................................




8.7 Customer Credential Letter

CUSTOMER CREDENTIAL LETTER

(To be submitted on the letter head of the concerned organization)

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office





Ref: Your RFP Ref: BOI: HO: IT: AKA: 0273 Dated: 08.07.2020

Dear Sir,

M/s ________________ has developed and/ or maintained the following software in our

bank/organization

S. No. Project Details Platform in which developed

1

The maintenance / support from the vendor M/s

________________________________is/was satisfactory.

Place: Seal & Signature

Date: (For Bank/Financial Institution)




8.8 Authorization Letter Format

(On the Organization’s Letter Head)

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office





Dear Sir,

SUB: Authorization Letter for attending the Pre-Bid Meeting/Bid opening.


This has reference to your above Request for Proposal (RFP) For Empanelment of Vendor for

Customization/Development/ Maintenance/ Testing /Support In Bank of India and its RRBs. Mr. / Ms.

_________ _______________________ is hereby authorized to attend the Pre-Bid Meeting/ Bid

opening & to discuss with you on the subject RFP _______________ for Category A/Category

B, on behalf of our organization.

The specimen signature is attested below:

______________________________ Specimen Signature of Mr. /Ms.

-------------------------------------- --------------------------------------

Signature of Authorizing Authority Name & designation of Authorizing

Authority

Attested Photograph of the Authorized representative

---------------------------------------




Name and designation of Attesting Authority

Note: This Authorization letter is to be carried in person and shall not be placed inside any of

the Bid covers




8.9 Bidder Turnover & Profits

(To be submitted on the letter head of the Bidder)

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office






Name of the Bidder Company / Firm: _________________________________

Details of turnover and profit for last three years:

Sr. NO.

Financial parameters of the bidder Business Results

Annual Turnover (INR)

Annual Turnover Software Development/ customization/ solution (INR)

Profit /(Loss) (INR)

Net Worth (INR)

1

2

3

Only Bidder company / Firm figures need to be mentioned.(Not to include subsidiary, affiliate or group entities figures)

(Mention the above amount in INR only)




Also, copies of Audited Balance Sheet and Profit & Loss accounts for FY 2016-17, FY 2017-18

and FY 2018-19 should be submitted along with this Annexure.

Certified By: Seal & Signature of authorized signatory

(Chartered Accountant) (For Bidder)

Place:

Date:




ANNEXURE A- Performance Statement Format

(For A Period of Last Three Years)

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office






Dear Sir,

Name of the Bidder: _______________________________. <<Category for empanelment>>

Name and the Full Address of The Purchaser

Order Number and Date

Name and Description of developed software

Technologies used

Date of Go Live/ Production

As per order

Actual

Attach copy of Purchase Orders, installation and Go Live certificate of the above mentioned

items.

Date: Seal and Signature of Authorized Signatory:

Note: All client reference details required as mentioned above needs to be provided as per

the table of reference briefed below:

TABLE OF REFERENCE

Sr. No. Client Reference Details to be Provided

1 Reference Company Details

Contact Person Details a) Name b) Designation c) E-mail id d) Contact No.




Along with Company Reference Purchase Order / Contract Document / Customer Credentials / self-certified letter on the bidder letter head clearly mentioning the complete customer details like organization name, address, contact id, contact no. etc.

2 Name of the Project Brief Description of project executed

3 Project Details a) Total number of Persons worked on the project b) Start and End date of the Project c) Duration of the Project

4 Technologies used Details of Technology used during the Project execution




8.10 Organizational Profile

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office








Dear Sir,

(Include in Technical Proposal Only – Not to be included in Price Proposal)

CONSTITUTION

Proprietary

Private Ltd.

Public Ltd.

:

Established since :

Address of Registered Office :

Category : Software Producer / Developer (Principal)

Hardware Manufacturer (Principal)

System Integrator / Solution Provider (Third-

party)

Any other (please specify)

Name and Contact Details




Names of Proprietor/Partners/

Directors

: 1.

2.

3.

4.

Number of Total Employees :

Permanent offices at the

following locations across

India

Location &

Address

Contact

Person and

details Ph.

No and

email

address

Locatio

n &

Addres

s

Contact

Person

and

details

Ph. No

and

email

addres

s

Location & Address Contact Person

and details Ph. No and email

address

1.

2.

3.

Note: Please support the above facts with documentary evidence. Please also attach Income-

Tax Clearance Certificate (latest)

Signature of Bidder: __________________

Name: _____________________________

Business address: ____________________

Place:

Date:




8.11 Service Support Details

Service Support Details Form

City / Location Postal Address, Telephone, Fax, E-Mail and Contact Details of Support Personnel

Office Working Hours (Please mention whether the Support Agency is Owned or Franchisee arrangement)

Number of Software Engineers capable of supporting the Software being offered

Owned or Franchisee.

*********




8.12 Bank Guarantee against Annual Maintenance

FORMAT FOR BANK GUARANTEE AGAINST ANNUAL MAINTENANCE

(ON NON-JUDICIAL STAMP PAPER OF APPROPRIATE VALUE)




Bank Guarantee No.: .................................................... Date: ..............................

To.......................................................... (Name of the Purchaser)

Whereas......................................... (Name of the Supplier) hereinafter called "the Supplier"

has undertaken, in pursuance of contract No................... dated............. to

supply.......................................................... (Description of Products and Services) hereinafter

called "the Contract".

AND WHEREAS it has been stipulated by you in the said contract that the Supplier shall furnish

you with a Bank Guarantee by a recognized Bank for the sum specified therein as security for

compliance with the Supplier's performance obligations under the contract for Annual

Maintenance and Repairs of the entire system for next Seven years.

AND WHEREAS we have agreed to give the Supplier a Guarantee.

THEREFORE, WE hereby affirm that we are Guarantors and responsible to you on behalf of

the Supplier, up to a total of Rs........................ (Amount of guarantee in words and figures)

being 4% of the Contract Price and we undertake to pay you, upon your first written demand

declaring the Supplier to be in default under the contract and without cavil or argument, any

sum or sums within the limit of Rs. ....... (Amount of guarantee) as aforesaid, without your

needing to prove or to show grounds or reasons for your demand or the sum specified therein.

This guarantee is valid until ............... day of...........................

Signature and Seal of Guarantors

Date:

Note:

1. Suppliers should ensure that seal and code no. of the signatory is put by the bankers,

before submission of the bank guarantees.

2. Stamp paper is required for the bank guarantees issued by the banks located in India.




8.13 Undertaking for Support Services

To

The General Manager

Bank of India

Head Office








Dear Sir,

----------------------------------------------------------------------------------------

We undertake, that adequate specialized expertise are available to ensure that the support

services are responsive as per the requirements and we assume total responsibility for the

fault free operation of the solution proposed and maintenance during the support period.

We undertake that during support Period we will maintain a minimum Uptime of 99.99%,

Technical Declines, Business Declines, Deemed Approved Transactions, and Debit Reversals

etc. as per the parameter set by Bank on quarterly basis for the entire/core solution proposed,

with a MTBF of 90 days.

Dated this ....... day of ............................ 2020.

_________________________________

________________________________

(Signature)


Duly authorized to sign Proposal for and on behalf of

_________________________________




8.14 Compliance Statement

FORMAT 8.14: COMPLIANCE STATEMENT

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office








Dear Sir,

We certify that except for the following deviations, we agree to abide by all other clauses,

terms, conditions and specifications mentioned in the RFP.

Main RFP /

Annexure/Format

No.

Clause / Sub Clause

No.

Deviation Specific Page no. of

the Response

Yours faithfully,


(Name, Designation and Seal of the Company)

Date:




Note: The bidder has to give his response by writing ‘NIL’ in the statement. If no deviations

are mentioned in Format 8.14 it shall be deemed that there is no deviation, irrespective of the

fact whether any mention in the bid document anywhere.




8.15 Conformity to Eligibility Criteria

8.15.1 Format of Conformity to Eligibility Criteria for Category-A

(To be submitted on Company’s Letter Head)

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office






Dear Sir,

<<Name of Bidder>>

COMPLIANCE OF ELIGIBILITY CRITERIA FOR CATEGORY –A

Sr. No.

Eligibility Criteria

Complied

(Yes/No)

Documentary Evidence to be submitted to the bank


a. The Bidder should be an Indian company

registered inIndia under companies act

1956 with their registered office in India

for the

Five years as on date of submitting

its application in case of Category A.

Three years as on date of submitting

its application in case of Category B.

Copy of the Certificate of



along with the copies of

Memorandum and

Articles of Association

and full address of the

registered office

b. The Bidder should not have been debarred/

blacklisted for corrupt and fraudulent

practices by the Govt. of India / State

Governments / Regulatory Agencies /

PSU/other institutions

Bidder should submit an

Undertaking (To be submitted

as per Format 8.20).




c. Bidder must provide information that any of

its subsidiary or associate or holding

company or companies having common

director/s or companies in the same group

of Promoters / management or partnership

firms/LLPs having common partners have

not participated in the bid process.

Letter of confirmation on

Bidder company’s letter

head (self-certified

letter).

d. Bidder must provide an undertaking on

their Letter head stating all the technical

features highlighted as a part of Technical

Requirement in the RFP are covered in

totality in their submitted proposal. The

undertaking letter should be supported with

relevant documents/project details.

Letter of confirmation

(self-certified Letter)

from bidder along with

duly filled Format 8.19

(Technical Skill Set) and

relevant documentary

proof.

II. Additional Eligibility Criteria for Category A

a.

The bidder should have an annual turnover

of at least Rs. 5 Crores (Rupees Five

Crores) in each of last three preceding

three (3) financial years from i.e. FY 2016-

17, FY 2017-18 and FY 2018-19. The

turnover must be the individual company

turnover and not that of any group of

companies.

Audited Balance sheets

and Profit & Loss

statements for the

financial years FY 2016-

17, FY 2017-18 and FY

2018-19 along with the

certificate duly certified

by the Chartered

Accountant as per

Format - 8.9.

b.

The bidder should have an annual turnover

of Rs. 2 crore from software development/

software solution/ customization

engagement in each of the previous three

financial years.

Should be submitted As

per Format 8.9. (Bidder

Turnover & profits)

Reference Purchase

Order / Contract

Document




c. Bidder must be operating in the field of

software development / software solution

for at least 5 years as on date of the

Tender.

a) Copy of the

Certificate of



b) Reference

Purchase Order /

Contract Document/

Customer credentials

(to be submitted as per


8.7)

d. Bidder must have developed / customized

software solution / application (in the last 3

years) in at least 2 Scheduled Commercial

Banks.


current authorized

signatory of the

company.

b) Reference Purchase

Order / Contract

Document/ Customer

credentials to be

submitted as per


8.7)

e. Bidder must have more than 50 software

professionals on its payroll

Supporting proof /

Documentary evidence.

PF coverage letters for

the employees issued by

Employee Provident

Fund Organization/Proof

of Enrollment under

NPS.




f. Bidder must be certified a minimum SEI

CMM Level 3 or above /ISO 20000:2013.

Supporting document.

(Above details are MANDATORY and are to be included in eligibility cum technical bid.

Without the above details, the Bid is liable to be rejected.)

Yours faithfully,



Date:




8.15.2 Format of Conformity to Eligibility Criteria for Category-B (To be submitted on Company’s Letter Head)

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office






Dear Sir,

<<Name of Bidder>>

COMPLIANCE OF ELIGIBILITY CRITERIA FOR CATEGORY –B

Sr. No.

Eligibility Criteria Complied (Yes/No)

Documentary Evidence to be submitted to the bank


a. The Bidder should be an Indian company

registered inIndia under companies act

1956 with their registered office in India

for the

Five years as on date of submitting

its application in case of Category A.

Three years as on date of submitting

its application in case of Category B.

Copy of the Certificate of



along with the copies of

Memorandum and

Articles of Association

and full address of the

registered office

b. The Bidder should not have been debarred/

blacklisted for corrupt and fraudulent

practices by the Govt. of India / State

Governments / Regulatory Agencies /

PSU/other institutions

Bidder should submit an

Undertaking (To be

submitted as per Format

8.20).




c. Bidder must provide information that any of

its subsidiary or associate or holding

company or companies having common

director/s or companies in the same group

of Promoters / management or partnership

firms/LLPs having common partners have

not participated in the bid process.


on Bidder company’s

letter head (self-

certified letter).

d. Bidder must provide an undertaking on their

Letter head stating all the technical features

highlighted as a part of Technical

Requirement in the RFP are covered in

totality in their submitted proposal. The

undertaking letter should be supported with

relevant documents/project details.


(self-certified Letter)

from bidder along with

duly filled Format 8.19

(Technical Skill Set)

and relevant

documentary proof.

II. Additional Eligibility Criteria for Category B

a. The bidder should have an annual turnover

of at least Rs. 25 lacs (Rupees Twenty Five

Lacs) in each of the last three financial

years (i.e. FY 2016-17, FY 2017-18 and FY

2018-19). Further, their net profit should be

positive in the last three financial years and

their net worth should also be positive in

each of the last three financial years. This

must be the individual company turnover

and not of any group of

companies/subsidiaries.

Audited Balance

sheets and Profit &

Loss statements for the

FY 2016-17, FY 2017-

18 and FY 2018-19

along with the

certificate duly certified

by the Chartered

Accountant as per

Format - 8.9.

b. The bidder should have an annual turnover

of Rs. 10 Lacs from software development/

software solution/ customization

engagement in each of the previous three

financial years

Should be submitted

As per Format –

8.9.(Bidder Turnover &

profits) Reference

Purchase Order /

Contract Document




c. Bidder must be operating in the field of

software development / software solution

for at least 3 years as on date of the Tender.

a. Copy of the

Certificate of

Incorporation

issued by

Registrar of

Companies

b. Reference

Purchase Order /

Contract

Document/

Customer

credentials to be

submitted as per

Annexure A and

Format 8.7)

d. The bidder should have completed at least

3 assignments of similar nature involving

software development/ software solution/

customization in scheduled commercial

banks/ BFSIs/ Government/ Large

Enterprise (having PAN India presence with

a minimum turnover of Rs. 10 Crore),

during last three years, with a minimum

value of Rs.5 lacs each.


current authorized

signatory of the

company. b)

Reference Purchase

Order / Contract

Document/ Customer

credentials to be

submitted as per

Annexure A and

Format 8.7)

e. Bidder must have more than 10 software

professionals on its payroll Supporting

proof / Documentary evidence. PF

coverage letters for the employees issued

by Employee Provident Fund

Organization/Proof of Enrollment under

NPS.

Bidder must have more

than 10 software

professionals on its

payroll Supporting

proof / Documentary

evidence. PF coverage

letters for the

employees issued by

Employee Provident

Fund




Organization/Proof of

Enrollment under NPS.

f. Must have development Centre and technical support office at Mumbai Supporting document.

Supporting document along with Details of Offices- Format 8.25

(Above details are MANDATORY and are to be included in eligibility cum technical bid.

Without the above details, the Bid is liable to be rejected.)

Yours faithfully,



Date:




8.16 Pre-Contract Integrity Pact

PRE-CONTRACT INTEGRITY PACT

PRE-CONTRACT INTEGRITY PACT

BETWEEN

BANK OF INDIA

AND

…………………

General

This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact) is made on……..day

of the month of………, 20___between, on one hand, the Bank of India acting through Shri ,

Designation of the Officer (hereinafter called the “BUYER”, which expression shall mean and

include, unless the context otherwise requires, his successors in officer and assigns) of the

First Part and M/s. ……………………… represented by Shri Chief Executive Officer

(hereinafter called the “BIDDER/Seller” which expression shall mean and include, unless the

context otherwise requires, his successors and permitted assigns) of the Second Part.

WHEREAS the BUYER proposes to procure (Name of the Stores/Equipment/Item) award the

contract and the BIDDER/Seller is willing to offer/has offered the stores and

WHEREAS the BIDDER is a private company / public company / Government undertaking /

partnership / registered export agency, constituted in accordance with the relevant law in the

matter and the BUYER is a Public Sector Undertaking Bank of India.

NOW, THEREFORE,

To avoid all forms of corruption by following a system that is fair, transparent and free from any

influence / prejudice dealings prior to, during and subsequent to the currency of the contract

entered into with a view to :-

Enabling the BUYER to obtain the desired said stores / equipment / work at a competitive price

in conformity with the defined specifications by avoiding the high cost and the distortionary

impact of corruption on public procurement, and

Enabling BIDDERs to abstain from bribing or indulging in any corrupt practice in order to secure

the contract by providing assurance to them that their competitors will also abstain from bribing




and other corrupt practices and the BUYER will commit to prevent corruption, in any form, by

its officials by following transparent procedures.

The parties hereby agree to enter into this Integrity Pact and agree as follows:

Commitments of the BUYER

1.1 The BUYER undertakes that no official of the BUYER, connected directly or indirectly

with the contract, will demand, take a promise for or accept, directly or through intermediaries,

any bribe, consideration, gift, reward, favour or any material or immaterial benefit or any other

advantage from the BIDDER, either for themselves or for any person, organization or third

party related to the contract in exchange for an advantage in the bidding process, bid

evaluation, contracting or implementation process related to the contract.

1.2 The BUYER will, during the pre-contract stage, treat all BIDDERs alike, and will provide

to all BIDDERs the same information and will not provide any such information to any particular

BIDDER which could afford an advantage to that particular BIDDER in comparison to other

BIDDERs.

1.3 All the officials of the BUYER will report to the appropriate Government office any

attempted or completed breaches of the above commitments as well as any substantial

suspicion of such a breach.

2 In case any such preceding misconduct on the part of such officials(s) is reported by

the BIDDER to the BUYER with full and verifiable facts and the same is prima facie found to

be correct by the BUYER, necessary disciplinary proceedings, or any other action as deemed

fit, including criminal proceedings may be initiated by the BUYER and such a person shall be

debarred from further dealings related to the contract process. In such a case while an enquiry

is being conducted by the BUYER the proceedings under the contract would not be stalled.

Commitments of BIDDERs

3. The BIDDER commits itself to take all measures necessary to prevent corrupt practices,

unfair means and illegal activities during any stage of its bid or during any pre-contract or post-

contract stage in order to secure the contract or in furtherance to secure it and in particular

commit itself to the following :-

3.1 The BIDDER will not offer, directly or through intermediaries, any bribe, gift,

consideration, reward, favour, any material or immaterial benefit or other advantage,

commission, fees, brokerage or inducement to any official of the BUYER, connected directly

or indirectly with the bidding process, or to any person, organization or third party related to

the contract in exchange for any advantage in the bidding, evaluation, contracting and

implementation of the contract.

3.2 The BIDDER further undertakes that it has not given, offered or promised to give,

directly or indirectly any bribe, gift, consideration, reward favour, any material or immaterial

benefit or other advantage, commission, fees, brokerage or inducement to any official of the




BUYER or otherwise in procuring the Contract or forbearing to do or having done any act in

relation to the obtaining or execution of the contract or any other contract with the Government

for showing or forbearing to show favour or disfavor to any person in relation to the contract or

any other contract with the Government.

3.3 BIDDERs shall disclose the name and address of agents and representatives and

Indian BIDDERs shall disclose their foreign principals or associates.

3.4 BIDDERs shall disclose the payments to be made by them to agents/brokers or any

other intermediary, in connection with this bid/contract.

3.5 The BIDDER further confirms and declares to the BUYER that the BIDDER is the

original manufactures / integrator / authorized government sponsored export entity of the

stores / supplier and has not engaged any individual or firm or company whether Indian or

foreign to intercede, facilitate or in any way to recommend to the BUYER or any of its

functionaries, whether officially or unofficially to the award of the contract to the BIDDER nor

has any amount been paid promised or intended to be paid to any such individual, firm or

company in respect of any such intercession, facilitation or recommendation.

3.6 The BIDDER, either while presenting the bid or during pre-contract negotiations or

before signing the contract, shall disclose any payments he has made, is committed to or

intends to make to officials of the BUYER or their family members agents, brokers or any

other intermediaries in connection with the contract and the details of services agreed

upon for such payments.

3.7 The BIDDER will not collude with other parties interested in the contract to impair the

transparency, fairness and progress of the bidding process, bid evaluation, contracting and

implementation of the contract.

3.8 The BIDDER will not accept any advantage in exchange for any corrupt practice, unfair

means and illegal activities.

3.9 The BIDDER shall not use improperly, for purposes of competition or personal gain, or

pass on to others, any information provided by the BUYER as part of the business relationship,

regarding plans, technical proposals and business details including information contained in

any electronic data carrier. The BIDDER also undertakes to exercise due and adequate care

lest any such information is divulged.

3.10 The BIDDER commits to retrain from giving any complaint directly or through any other

manner without supporting it with full and verifiable facts.

3.11 The BIDDER shall not instigate or cause to instigate any third person to commit any of

the actions mentioned above.

3.12 If the BIDDER or any employee of the BIDDER or any person acting on behalf of the

BIDDER, either directly or indirectly, is a relative of any of the officers of the BUYER or




alternatively, if any relative of an officer of the BUYER has financial interest / stake in the

BIDDERs firm, the same shall be disclosed by the BIDDER at the time of filling of tender.

The term relative for this purpose would be as defined in Section 6 of the Companies Act 1956.

3.13 The BIDDER shall not lend to or borrow any money from or enter into any monetary

dealings or transactions, directly or indirectly, with any employee of the BUYER.

4. Previous Transgression

4.1 The BIDDER declares that no previous transgression occurred in the last three years

immediately before signing of this Integrity Pact, with any other company in any country in

respect of any corrupt practices envisaged hereunder or with any Public Sector Enterprise in

India or any Government Department in India that could justify BIDDER’s exclusion from the

tender process.

4.2 The BIDDER agrees that if it makes incorrect statement on this subject, BIDDER can be

disqualified from the tender process or the contract, if already awarded can be terminated for

such reason.

5. Earnest Money (Security Deposit)

5.1 While submitting commercial bid, the BIDDER shall deposit an amount ____ as

specified in the RFP as Earnest Money/Security Deposit, with the BUYER through any of the

following instruments

(i) Bank Draft or a Pay Order in favour of

(ii) A confirmed guarantee by an Indian Nationalized Bank, promising payment of the

guaranteed sum to the BUYER on demand within three working days without any demur

whatsoever and without seeking any reasons whatsoever. The demand for payment by the

BUYER shall be treated as conclusive proof of payment.

(iii) Any other mode or through any other instrument as specified in the RFP.

5.2 The Earnest Money / Security Deposit shall be valid upto the complete conclusion of the

contractual obligations to the complete satisfaction of both the BIDDER and the BUYER,

including warranty period / Defect liability period.

5.3 In case of the successful BIDDER a clause would also be incorporated in the Article

pertaining to Performance Bond in the Purchase Contract that the provisions of Sanctions for

Violation shall be applicable for forfeiture of Performance Bond in case of a decision by the

BUYER to forfeit the same without assigning any reason for imposing sanction for violation of

this Pact.

5.4 No Interest shall be payable by the BUYER to the BIDDER on Earnest Money/ Security

Deposit for the period of its currency.

6. Sanctions for Violations




6.1 Any breach of the aforesaid provisions by the BIDDER or any one employed by it or

acting on its behalf (Whether with or without the knowledge of the BIDDER) shall entitle the

BUYER to take all or any one of the following actions, whenever required:-

(i) To immediately call off the pre-contract negotiations without assigning any reason or

giving any compensation to the BIDDER. However, the proceedings with the other BIDDER(s)

would continue.

(ii) The Earnest Money Deposit (in pre-contract stage) and / or Security Deposit /

Performance Bond (after the contract is signed) shall stand forfeited either fully or partially as

decided by the BUYER and the BUYER shall not be required to assign any reason therefor.

(iii) To immediately cancel the contract if already signed, without giving any compensation

to the BIDDER.

(iv) To recover all sums already paid by the BUYER and in case of an Indian BIDDER with

interest thereon at 2% higher than the prevailing Prime Lending Rate of Bank of India, while in

case of a BIDDER from a country other than India with interest thereon at 2% higher than the

LIBOR. If any outstanding payment is due to the BIDDER from the BUYER in connection with

any other contract for any other stores, such outstanding payment could also be utilized to

recover the aforesaid sum and interest.

(v) To encash the advance bank guarantee and performance bond / warranty bond, if

furnished by the BIDDER, in order to recover the payments already made by the BUYER, along

with interest.

(vi) To cancel all or any other Contracts with the BIDDER. The BIDDER shall be liable to

pay compensation for any loss or damage to the BUYER resulting from such cancellation /

rescission and the BUYER shall be entitled to deduct the amount so payable from the money(s)

due to the BIDDER.

(vii) To debar the BIDDER from participating in future bidding processes of the Government

of India for a minimum period of five years, which may be further extended at the discretion of

the BUYER.

(viii) To recover all sums paid in violation of this Pact by BIDDER(s) to any middlemen or

agent or broker with a view to securing the contract.

(ix) In cases where irrevocable Letters of Credit have been received in respect of any

contract signed by the BUYER with the BIDDER, the same shall not be opened.

(x) Forfeiture of Performance Bond in case of a decision by the BUYER to forfeit the same

without assigning any reason for imposing sanction for violation of this Pact.

6.2 The BUYER will be entitled to take all or any of the actions mentioned at para 6.1(i) to

(x) of this Pact also on the commission by the BIDDER or any one employed by it or acting on

its behalf (Whether with or without the knowledge of the BIDDER), of an offence as defined in




Chapter IX of the Indian Penal code, 1860 or Prevention of Corruption Act, 1988 or any other

statute enacted for prevention of corruption.

6.3 The decision of the BUYER to the effect that a breach of the provisions of this Pact has

been committed by the BIDDER shall be final and conclusive on the BIDDER. However, the

BIDDER can approach the Independent Monitor(s) appointed for the purposes of this Pact.

7. Fail Clause

7.1 The BIDDER undertakes that it has not supplied / is not supplying similar product /

systems or subsystems at a price lower than that offered in the present bid in respect of any

other Ministry / Department of the Government of India or PSU and if it is found at any stage

that similar product / systems or sub systems was supplied by the BIDDER to any other Ministry

/ Department of the Government of India or a PSU at a lower price, then that very price, with

due allowance for elapsed time, will be applicable to the present case and the difference in the

cost would be refunded by the BIDDER to the BUYER, if the contract has already been

concluded.

8. Independent Monitors

8.1 There shall be Independent Monitors (hereinafter referred to as Monitors) appointed by

the BUYER for this Pact in consultation and with approval of the Central Vigilance Commission.

8.2 The task of the Monitors shall be to review independently and objectively whether and to

what extent the parties comply with the obligations under this Pact.

8.3 The Monitors shall not be subject to instructions by the representatives of the parties

and perform their functions neutrally and independently.

8.4 Both the parties accept that the Monitors have the right to access all the documents

relating to the project / procurement, including minutes of meetings.

8.5 As soon as the Monitor notices, or has reason to believe, a violation of this Pact, he will

so inform the Authority designated by the BUYER.

8.6 The BIDDER(s) accepts that the Monitor has the right to access without restriction to all

Project documentation of the BUYER including that provided by the BIDDER. The BIDDER will

also grant the Monitor, upon his request and demonstration of a valid interest, unrestricted and

unconditional access to his project documentation. The same is applicable to Subcontractors.

The Monitor shall be under contractual obligation to treat the information and documents of the

BIDDER / Subcontractor(s) with confidentiality.

8.7 The BUYER will provide to the Monitor sufficient information about all meetings among

the parties related to the Project provided such meetings could have an impact on the

contractual relations between the parties. The parties will offer to the Monitor the option to

participate in such meetings.




8.8 The Monitor will submit a written report to the designated Authority of BUYER within 8

to 10 weeks from the date of reference or intimation to him by the BUYER / BIDDER and,

should the occasion arise, submit proposals for correcting problematic situations.

9. Facilitation of Investigation

In case of any allegation of violation of any provisions of this Pact or payment of commission,

the BUYER or its agencies shall be entitled to examine all the documents including the Books

of Accounts of the BIDDER and the BIDDER shall provide necessary information and

documents in English and shall extend all possible help for the purpose of such examination.

10. Law and Place of Jurisdiction

This Pact is subject to Indian Law. The place of performance and jurisdiction is the seat of the

BUYER.

11. Other Legal Actions

The actions stipulated in this Integrity Pact are without prejudice to any other legal action that

may follow in accordance with the provisions of the extant law in force relating to any civil or

criminal proceedings.

12. Validity

12.1 The validity of this Integrity Pact shall be from date of its signing and extend up to 7 years

or the complete execution of the contract to the satisfaction of both the BUYER and the

BIDDER / Seller, including warranty period, whichever is later. In case BIDDER is

unsuccessful, this Integrity Pact shall expire after six months from the date of the signing of

the contract.

12.2 Should one or several provision of this Pact turn out to be invalid, the remainder of this

Pact shall remain valid. In this case, the parties will strive to come to an agreement to their

original intentions.

13. The parties hereby sign this Integrity Pact at on

BUYER BIDDER

Name of the Officer Name of the Officer

Authorized Signatory Authorized Signatory

Designation Designation

Bank of India

Witness: Witness:

1 1




2 2




8.17 Undertaking of Information Security Compliance

(This letter should be on the letterhead of both bidder and OEM duly signed by an authorized signatory)

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office








Dear Sir,

We hereby undertake that the proposed solution / software to be supplied will be free of

malware, free of any obvious bugs and free of any covert channels in the code (of the version

of the application being delivered as well as any subsequent versions/modifications done)

during entire contract period. If, any case reported, to be fixed by the bidder without any

additional cost to the bank on immediate basis.

Yours faithfully,

Signature of Bidder: _______________________

Name: ___________________________________

Business address: ________________________

Place:

Date:




8.18 Know Your Employee (KYE) Compliance

(This letter should be on the letterhead of bidder duly signed by an authorized signatory).

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office








Dear Sir,

We (name of the company) hereby confirm that all the manpower (both on-site and off-site)

deployed/to be deployed on Bank’s project for Request for Proposal (RFP) For


/Support (Name of the RFP) have undergone our internal KYE (Know Your Employee)

process and requisite checks have been performed prior to employment of said employees as

per our policy.

1. We undertake and agree to save defend and keep harmless and indemnified the Bank

against all loss, cost, damages , claim penalties expenses, legal liability because of non-

compliance of KYE and of misconduct of the employee deployed by us to the Bank.

2. We further agree to submit the required supporting documents (Process of screening,

Background verification report, police verification report (issued in last six months), character

certificate regarding fit and satisfactory conduct, ID card copy, Educational document, etc.) to

Bank before deploying officials in Bank premises for Request for Proposal (RFP) For


/Support (Name of the RFP).”

Yours faithfully,

Signature of Bidder: _______________________

Name: ___________________________________

Business address: ________________________




Place:

Date:




8.19 Technical Skill Set

The software development companies, proposed to be empanelled should have necessary

trained manpower along with technical skills in areas of Software Development. The

companies should also have adequate exposure to the Banking Domain to empanel under

Category A.

Technical Skills

Area Example of Skill Sets Skill Sets available

with Organizational

present (Yes/No)

Compliance (If yes in Skill set,

provide documents supporting

qualification/ certifications)

Project Management

PMP

PgMP Others

Software Development Methodologies

Scrum

Agile

Rational Unified Development Process

Waterfall

Other (Specify)

Language, Middleware and Database Certification (Individual Certification)

Certified Java Developers Specify the number of professionals

Certified Web Developers Specify the number of professionals

Oracle Certified Middleware Developer

Specify the number of professionals

Microsoft Certified Developer for VB.NET/C#ASP.NET


Oracle Certified DBA Specify the number of professionals

Microsoft Certified SQL Server DBA


Google Certified Associate Android Developer


Other (like IOS, etc.)

http://asp.net/




Process Certification

CMMI Level Specify the Certification name along with number of Professionals

Organization unit level)

ISO 20000:2013

Other (Specify)

Software

Packages/ Application

Development Platforms

JDK

.NET Framework

Other (Specify)

Java including latest version of Java8 , J2ME, JDBC/ ODBC connectivity, JMS




Languages / Technologies

C, C++, C#

HTML5, XML, ASP.Net, VB.Net, ADO.NET, Java Script, VBScript, xHTML, PHP, AJAX, Angular JS, CSS, Java Script, JQuery, Angular 5. MQ etc.

Other (Specify):

Code Quality, Code Build and Continuous Delivery Tools

Check style, Emma Cruise Control, Hudson, Maven, Ant scripting, Perl Scripts, UNIX Shell scripting

Other (Specify)

Secure Code Development / Standards

Web Application Security Standards, SSL, Secure Socket Communications, Secure MQ, SFTP, PCI- DSS standards, Payments Messages Security

Other (Specify)

http://asp.net/

http://vb.net/

http://ado.net/




Web Server / Application Server

IBM Https Server, IBM WebSphere, WebLogic, JBoss, Apache Tomcat, Sun Java Server, IIS etc.

Databases Oracle , SQL ( variants like MySQL, non-stop SQL/MX etc.), DB2, PostgreSQL, SQL Server etc.

Frameworks

Struts, Spring, Hibernate, Phone Gap, SOA, Web2.0 , LAMP, Java Server faces, Tiles, Web flow, MVC2 Pattern, Log4J, JUnit,, Spring Boot, Axon Framework

Other (Specify),

Middleware

IBM Middleware Stack, Oracle Fusion Middleware Stack, Enterprise Service Bus tools from Open Source Frameworks, Apache Camel EIP

Other (Specify):

Protocols REST/SOAP, HTTP(s), TCP/IP, ISO8583, MQ (secure), SFTP, FTP, SNMP




Other

Source Code Configuration Management

PVCS, Microsoft Visual Source Safe, Subversion, Git

Other (Specify):

Data Warehouse, Reporting, Analytics

IBM Info sphere CDC, ETL, IBM Cognos, Business Object, IBM SPSS, SAS, Microsoft Crystal Reports, ), Jasper Reports

Other (Specify

Operating System

VMware, Linux, UNIX (AIX, Solaris, HPUX), Windows 7/8/10, iOS, Android

Others (Specify)




Big Data analytics

Hadoop, Apache Spark, Google Big Query etc.

Automation Robotic Process Automation (Uipath)

Block chain Block chain




8.20 Self-Declaration for Non-Blacklisting

(This letter should be on the letterhead of bidder duly signed by an authorized signatory).

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office





Dear Sir,


We _____________________________________who are established and reputable

hereby confirm that our company (The Auditor/ Firm/ Company/LLP) or its group company /

subsidiary company / holding company /affiliate /associate company / partner should have

never been black listed and/ or banned and /or barred and / or disqualified and or prohibited

by SEBI and /or RBI and /or NCLT and/ or NCLAT and / or any court of law and / or quasi-

judicial authority / and or any other statutory and/ or regulatory authority, in undertaking any

work directly or indirectly which is required to perform as stated in this RFP and/ or issuance

of any certificate of audit directly or indirectly with respect to the work sated herein the RFP”.

Yours faithfully,

Authorized Signatory (Name)

(Designation)

Note: This letter of authority should be on the letterhead of the Bidder and should be signed

by a person competent and having the power of attorney to bind the Bidder. It should be

included by the Bidder in its Bid.




8.21 Escalation Matrix of all verticals

ESCALATION MATRIX of All Verticals

(To be submitted on company letter head) (To be kept in the Commercial Proposal Envelope)

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office





Dear Sir,


Name of the Company:

Please find our details related to escalation matrix as below:

For Issues before UAT of application:

The escalation matrix up to top level of company is tabulated below in hierarchy:

Sr.

No.

Particulars Level-1 Escalation Level-2 Escalation Level-3 Escalation

1 Name:

Phone No:

Cell No:

Email :

Name:

Phone No:

Cell No:

Email :

Name:

Phone No:

Cell No:

Email :

Service Related Issues after GO Live of application:

Sr.

No.

Particulars Level-1 Escalation Level-2 Escalation Level-3 Escalation




1 Name:

Phone No:

Cell No:

Email :

Name:

Phone No:

Cell No:

Email :

Name:

Phone No:

Cell No:

Email :

Any change in designation, substitution will be informed by us immediately

Yours faithfully,

Authorized Signatory (Name)

(Designation)




8.22 Format for Local Content

CERTIFICATION FOR LOCAL CONTENT

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office





Dear Sir,


Sir/Madam,

Bidder Name:

This is to certify that proposed is having the local content of % as defined in the above

mentioned RFP and amendment thereto. 2. This certificate is submitted in reference to the

Public Procurement (Preference to Make in India), Order 2017 – Revision vide Order No. P-

45021/2/2017-PP (BE-II) dated May 29, 2019.

Signature of Statutory

Auditor/Cost Auditor

Registration Number:

Seal

Countersigned by the bidder: Bidder-

(Authorized Signatory)




8.23 Notification of Acceptance of the Terms and Conditions (TCC)

NOTIFICATION of ACCEPTANCE OF THE TERMS & CONDITIONS OF THE RFP (To be submitted on the bidder Company’s Letter Head)

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office





Dear Sir,

Ref: Response to RFP Ref: BOI: HO: IT: AKA: 0273 Dated: 08.07.2020

Sir/Madam,

This has reference to your letter on the subject, notifying us about the empanelment for


/Support for Category ___ for Bank of India and its RRBs. We hereby convey our absolute,

unconditional and unqualified acceptance for all the terms and conditions as mentioned in the

said RFP including all addendum/amendment/ corrigendum floated for Bank of India pertaining

to this RFP Ref. No. BOI: HO: IT: AKA: 0273 Dated: 08.07.2020.


(Name)

Designation

Seal/Stamp of the Contractor

Date:




8.24 Software/Solution Integrity Certificate (To be submitted on the letter head of the bidder)

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office






Dear Sir,

INTEGRITY STATEMENT

This is to certify that our product _____________________ Version: _____ (Hash Value -

…………………………………………………………), developed by and a copyright of

………………………………………….. follows standard secure coding practices and has been

tested and certified for the following checks:

i. That the application has undergone the required level of unit, system, stress and volume

tests and is free of any obvious bugs.

ii. That the software is tested with anti-virus/anti-malware software and is free of any

known virus/malwares at the time of sale.

iii. That the application is free of any covert channels in the code being provided and

subsequent modifications to be done on them.

iv. We have evaluated the cryptographic implementation and have ensured that only

cryptographic modules based on authoritative standards and reputable protocols are

used.

v. We confirm that Source code testing is carried out on application source code (to identify

and detect security threats and weaknesses in its systems) and there are no OPEN

vulnerabilities.

vi. We confirm that Application Security testing is carried out for application (to identify and

detect security threats and weaknesses in its systems) and there are no OPEN

vulnerabilities.

vii. We confirm that we are conducting secure coding training programs for our software

developers/testers on periodical basis.

viii. We also confirm that the above practices will be met by us for all the changes that we

make in the application/ module on a regular basis.





Date: …………………..




8.25 Details of Offices

(To be submitted on the letter head of the bidder)

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office






Dear Sir,

We have permanent offices at the following locations across India.

Sl. No

Location & Address Contact Person and details

Ph. No and email address

Seal & Signature of Authorized signatory: ____________




8.26 Tender Offer Forwarding Letter

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office





Dear Sir,


With reference to the above RFP, having examined and understood the instructions including

all annexure, terms and conditions forming part of the Bid, we hereby enclose our offer for

Empanelment of Vendors for Software Development in Bank of India in the RFP document

forming Technical being parts of the above referred Bid.

In the event of acceptance of our Technical Bids and empanelment of our firm by the Bank we

undertake the Software Development Work in Bank of India, as per your purchase orders.

In the event of our selection by the Bank as Empanelled Vendor for Software Development in

Bank of India, we will submit an Empanelment Security for a sum of Rs 2, 00,000/- valid for

three years + 180 days. In case we are awarded a project/development of

software/maintenance, we will also submit a Performance Bank Guarantee equivalent to 10%

of the TCO of Project for software development, as per Format 8.6 to the bank valid for a period

of One year in favor of Bank of India and will extend the period by One year from the Go Live

of the project in Bank. In case of the expiry of PBG within this period, we shall furnish a fresh

PBG.

We agree to abide by the terms and conditions of this tender offer till 180 days from the date

of commercial bid opening and our offer shall remain binding upon us which may be accepted

by The Bank any time before expiry of 180 days.

Until a formal contract is executed, this tender offer, together with The Bank’s written

acceptance thereof and Bank’s notification of award, shall constitute a binding contract

between us.




We understand that the Bank is not bound to accept any offer that the Bank may receive.

Further, we understand that the Bank may reject any or all of the offers, without assigning any

reason therefore.

We enclose the following Demand Drafts/Pay Orders/BGs:

DD /PO No. Dated for Rupees 20,000/- (Rupees Twenty Thousand only) issued by

……………Bank, ………….Branch in favour of Bank of India, on ………. (date), payable at

Mumbai as Cost of RFP Document & -/BG No. ______Dated_______ for Rs. 2, 00,000/-

(Rupees Two Lac only) issued by ……………Bank ……….Branch, in favour of Bank of India,

as BID SECURITY.

Dated this day of 2020

Signature:

(In the Capacity of)

Duly authorized to sign the tender offer for and on behalf of

<<Name of the Bidder>>

<<Category for Empanelment>>

Note: The Bidders shall necessarily provide a copy of ‘Power of Attorney’/ Board Resolution

authorizing the signatory for signing the Bid on behalf of the Bidder in its Bid.




8.27 Format for Bank Guarantee for Bid Security

BANK GUARANTEE FOR BID SECURITY

(ON APPROPIATE NON-JUDICIAL STAMP PAPER)

Bank Guarantee No. …..

Date: ………….

Issued by……..

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office





Whereas........................... (hereinafter called “the Bidder”) has submitted its Bid dated

...................... (Date of submission of Bid) for the Empanelment of Vendor for

Customization/Development/ Maintenance/ Testing /Support in response to Bank’s Request

for Proposal (RFP Ref: BOI: HO: IT: AKA: 0273 Dated: 08.07.2020) (Hereinafter called

“the Bid”).

KNOW ALL PEOPLE by these presents that We..................... (Name of bank) of..................

(Name of country), having our registered office at.................. (Address of bank) (Hereinafter

called “the Bank”), are bound unto BANK OF INDIA (Name of Purchaser) (Hereinafter called

“the Purchaser”) in the sum of _______________________for which payment well and truly to

be made to the said Purchaser, the Bank binds itself, its successors, and assigns by these

presents.

Sealed with the Common Seal of the said Bank this ____ day of _________ 2020.

AND WHEREAS we have agreed to give the Bidder a Guarantee.

THE CONDITIONS of this obligation are:

1. If the Bidder withdraws its Bid during the period of bid validity specified by the Bidder

on the Bid Form; or

2. In case of successful bidder, if the bidder :

a. fails or refuses to sign the Empanelment Contract Form; or




b. fails or refuses to furnish the Empanelment Security, in accordance with the

Terms & Conditions of the RFP or Contract

THEREFORE WE hereby affirm that we are Guarantors and responsible to you on behalf of

the Bidder, up to a total of Rs.2,00,000/- (Rupees Two Lacs Only) and we undertake to pay

you, upon your first written demand declaring the Bidder to be in default under the contract and

without cavil or argument, any sum or sums within the limit Rs.2,00,000/- (Rupees Ten Lacs

Only) as aforesaid, without your needing to prove or to show grounds or reasons for your

demand or the sum specified therein.

This guarantee is valid until _______ day of, ___________ 20XX

Notwithstanding any other term contained herein

1. this bank guarantee shall be valid only up to _________________ (Insert Guarantee

End Date) whereupon it shall automatically expire irrespective of whether the original

guarantee is returned to the Bank or not; and

2. The total liability of Bank under this guarantee shall be limited to (Rs. 2, 00,000/-).

Place: (Signature of the Bidder’s Bank)

SEAL Code No:

NOTE:

1. BIDDER SHOULD ENSURE THAT THE SEAL & CODE NO. OF THE SIGNATORY IS

PUT BY THE BANKERS, BEFORE SUBMISSION OF BG

2. STAMP PAPER IS REQUIRED FOR THE BG ISSUED BY THE BANKS LOCATED IN

INDIA




8.28 Proposed Team

PROPOSED TEAM

(To be submitted by Empanelled Vendors Only during RFP of Project)

RFP Ref: BOI: HO: IT: AKA: 0273 Dated: 08.07.2020

A. Bidder Implementation Capability for the Proposed Solution:

Requirement Response

Current strength of employees in the bidder organization with experience in similar projects

Does the team possess in-depth knowledge of the industry and is thereby capable of bringing independent market knowledge to the bank?

Certifications possessed by the Bidder in connection with the quality of internal processes and services delivered/ methodology used in delivery

Approach to ensure adequate quality control throughout the course of the project

B. Team Profile

Sr. No.

Name of Proposed

Project Manager/

Team leaders

/Proposed Team

members

Position proposed for

(Project Director/Team Leader/Team

Member)

Professional qualifications

and Certifications/ Accreditations

Total years of

experience in

similar projects

Please provide details about the projects undertaken

and responsibilities on the project

etc.)

Please enclose Documentary proofs to substantiate the claims made.

Note:




Include details of team members who will be involved in the project.

Relevant experience refers to the experience of the employee on either exactly

the same product / set of products being proposed or on similar projects.

Proposed team structure with count, profile and skills to be provided by Bidder

along with proposed solutions profile, skills etc. to be provided in RFP response

Place:

Date:

SEAL AND SIGNATURE OF THE BIDDER




8.29 Conformity/Undertaking Letter

(To be submitted on the letter head of the bidder)

Ref. No: ________________ Date: __/__/2020

To

The General Manager

Bank of India

Head Office






Dear Sir,

CONFORMITY/UNDERTAKING LETTER

Empanelment of Vendors for Customization/Development/ Maintenance/ Testing

/Support vide RFP Ref: BOI: HO: IT: AKA: 0273 Dated: 08.07.2020

With reference to our bid dated _________, in response to the Request for Empanelment

and subsequent clarifications (Bank’s tender RFP Ref: BOI: HO: IT: AKA: 0273 Dated:

08.07.2020 hereinafter referred to as “RFP”) issued by Bank of India (“Bank”) we hereby

covenant, warrant and confirm as follows:

We hereby agree to comply with all the terms and conditions / stipulations as contained in

the RFP and the related addendums and other documents including the changes made to

the original tender documents issued by the Bank. We understand that the Bank is not

bound by any other extraneous matters or deviations, even if mentioned by us elsewhere

either in our proposal or any subsequent deviations sought by us, whether orally or in

writing, and the Bank’s decision not to accept any such extraneous conditions and

deviations will be final and binding on us. We confirm having read and understood the terms

and conditions of the RFP & addendums as well as the Procedures relating to the Bidding

process. We hereby undertake and agree to abide by all the terms and conditions stipulated

by the Bank of India in the RFP & addendum documents including all annexes and the

Procedure for Bidding Your bank is not bound to accept the lowest or any bid received by

you, and you may reject all or any bid. If our Bid for the above job is accepted, we undertake

to enter into and execute at our cost, when called upon by the Bank to do so, a contract in

the prescribed form. Unless and until a formal contract is prepared and executed, this bid

together with your written acceptance thereof shall constitute as a binding contract between




us. If our bid is accepted, we are to be jointly and severally responsible for the due

performance of the contract. Your bank may accept or entrust the entire work to one bidder

or divide the work to more than one bidder without assigning any reason or giving any

explanation whatsoever.

Document Correctness:

We certify that the information furnished herein and as per the documents submitted

(hardcopy and softcopy) is true and accurate and nothing has been concealed or tampered

with. We further certify that the contents of the softcopy are same as those provided in the

hardcopy. We have gone through all the conditions of RFE document and are liable to any

punitive action for furnishing false information / documents. Further, we certify that we have

not made any modifications in the original copy of RFE (and addendums, if any) which is

duly signed, stamped and submitted as a part of the Technical cum Eligibility Bid

Legal:

We hereby certify that no inquiries or investigations have been threatened, commenced or

pending against us or any other member of the consortium by any statutory or regulatory

or investigative agencies or lending institutions.

Not Blacklisted:

As on date of submission of tender, we are not blacklisted by the Central Government / any

of the State Governments in India or any Financial Institution in India. Also, we are not

involved in any legal case that may affect the solvency / existence of our firm or in any other

way that may affect capability to provide / continue the services to bank.’

No Deviation:

We have submitted a no deviation bid and unconditionally accept all requirements, payment

terms, SLAs and the terms and conditions as mentioned in the said RFE including all

corrigendum/amendment floated by Allahabad Bank pertaining to Empanelment of Vendors

for Software Development in Allahabad Bank. Any assumption or exclusion submitted by

us in the proposal which is contradictory to the RFE stands null and void.

Know Your Employee (KYE):

We confirm that all the Resource (both on-site and off-site) deployed/to be deployed on

Bank’s project for the captioned RFE have undergone KYE (Know Your Employee) process

and requisite checks have been performed prior to employment of said employees as per

our policy. We undertake and agree to save defend and keep harmless and indemnified

the Bank against all loss, cost, damages , claim penalties expenses, legal liability because

of non-compliance of KYE and of misconduct of the employee deployed by us to the Bank

We further agree to submit the required supporting documents (Process of screening,

Background verification report, police verification report, character certificate, ID card copy,




Educational document, etc.) to Bank before deploying officials in Bank premises for

captioned RFE.

Minimum Wages:

We confirm that the employees engaged/to be engaged by our Company to carry out the

services in your bank for the above said contract are paid minimum wages / salaries as

stipulated in the Government (Central / State) Minimum Wages / Salaries act in force. We

also indemnify the Bank against any action / losses / damages that arise due to action

initiated by Commissioner of Labor for non- compliance to the above criteria. We further

authorize the Bank to deduct from the amount payable to the Company under the contract

or any other contract of the Company with the Bank if Labour Commissioner imposes a

penalty towards non-compliance to the “Minimum Wages / Salary stipulated by government

in the Act by your company.

Place:

Date:

Yours faithfully,

Seal and Authorized Signatory

Name & Designation:

Bidder’s Corporate Name




8.30 Business Rules and Terms & Conditions of Reverse Auction (FORMAT 8.30)

Reverse Auction event will be carried out among the Technically Qualified Bidders, for providing opportunity to the Bidders to quote the price dynamically for the procurement for which RFP is floated

A) Definitions:

1) “Bank” means Bank of India 2) “Service Provider” means the third party agency / company who has been selected by the Bank for conducting Reverse Auction. 3) “L1” means the Bidder who has quoted lowest price in the Reverse Auction process. 4) “L2” means the Bidder who has quoted second lowest price in the Reverse Auction process.

B) Eligibility of Bidders to participate in Reverse Auction: 1) Bidders who are technically qualified in terms of the relative Terms & Conditions of the RFP and accept the Business Rules, Terms & conditions of Reversion Auction and submit the undertakings as per Format 8.33, can only participate in Reverse Auction related to the procurement for which RFP is floated. Bidders not submitting the above undertaking or submitting with deviations / amendments thereto, will be disqualified from further evaluation / participation in the process of relevant procurement. 2) Bidders should ensure that they have valid digital certificate well in advance to participate in the Reverse Auction. Bank and / or Service Provider will not be responsible in case Bidder could not participate in Reverse Auction due to non-availability of valid digital certificate.

C) Training:

1) Bank will engage the services of Service Provider to provide necessary training to representatives of all eligible Bidders for participation in Reverse Auction. All rules & procedure related to Reverse Auction will be explained during the training. 2) Date, Time, Venue etc. of training will be advised at appropriate time. 3) Eligible Bidder / his authorized nominee has to attend the training as per the schedule and at the specified venue at the Bidder’s own cost. 4) No request from the Bidders for change in training schedule and/or venue will be entertained. 5) However, Bank reserves the right to postpone / change / cancel the training schedule for whatsoever reasons without assigning any reasons therefor, even after its communication to eligible Bidders. 6) Any Bidder not participating in the training process will do so at his own risk.

D) Reverse Auction Schedule:

1) The date & time of start of Reverse Auction and its duration of time will be informed to the eligible Bidders well in advance at least a week before the Reverse Auction date. 2) Bank reserves the right to postpone / change / cancel the Reverse Auction event even after its communication to Bidders without assigning any reasons therefor.




E) Bidding Currency: Bidding will be conducted in Indian Rupees (INR).

F) Start Price: Bank will determine the Start Price for Reverse Auction – 1) on its own and / or 2) evaluating the price band information called for separately from each eligible Bidder at appropriate time and / or 3) based on the price bids received and if opened, Bank may determine the start price on the basis of the lower quote received.

G) Decremental Bid Value: 1) The bid decrement value will be specified by Bank before the start of Reverse Auction event. It can be a fixed amount or percentage of Start Price or both whichever is higher. 2) Bidder is required to quote his bid price only at a decremental value. 3) Bidder need not quote bid price at immediate next available lower level, but it can be even at 2/3/4 ….. Level of next available lower level.

H) Conduct of Reverse Auction event:

1. Reverse Auction will be conducted on a specific web portal meant for this purpose with the help of the Service Provider identified by the Bank.

2. Service Provider will make all necessary arrangement for fair and transparent conduct of Reverse Auction like hosting the web portal, imparting training to eligible Bidders etc., and finally conduct of Reverse Auction.

3. Bidders will be participating in Reverse Auction event from their own office / place of their choice. Internet connectivity and other paraphernalia requirements shall have to be ensured by Bidders themselves.

i. In the event of failure of their internet connectivity (due to any reason whatsoever it may be) it is the Bidders responsibility / decision to send fax communication immediately to Service Provider furnishing the bid price, they want to bid online, with a request to upload the faxed bid price online so that the service provider will upload that price online on behalf of the Bidder. It shall be noted clearly that the concerned Bidder communicating this price to service provider has to solely ensure that the fax message is received by Service Provider in a readable / legible form and also the Bidder should simultaneously check up with Service Provider over phone about the clear receipt of the bid price faxed. It shall also be clearly understood that the Bidder shall be at liberty to send such fax communications of prices to be uploaded by Service Provider only before the closure of Reverse Auction time and under no circumstances it shall be allowed beyond the closure of Reverse Auction event time. Such Bidders have to ensure that the service provider is given reasonable time by the Bidders, to upload such faxed bid prices online and if such required time is not available at the disposal of Service Provider at the time of receipt of the fax message from the Bidders, Service Provider will not be uploading the bid prices. It is to be




noted that neither the Bank nor the Service Provider will be responsible for these unforeseen circumstances.

ii. In order to ward-off such contingent situation, Bidders are advised to make all the necessary arrangements / alternatives such as back –up power supply , whatever required so that they are able to circumvent such situation and still be able to participate in the reverse auction successfully. However, the vendors are requested to not to wait till the last moment to quote their bids to avoid any such complex situations. Failure of power at the premises of vendors during the Reverse auction cannot be the cause for not participating in the reverse auction. On account of this the time for the auction cannot be extended and BANK is not responsible for such eventualities.

4. Bank and / or Service Provider will not have any liability to Bidders for any interruption

or delay in access to site of Reverse Auction irrespective of the cause. 5. For making the process of Reverse Auction and its result legally binding on the

participating Bidders, Service Provider will enter into an agreement with each eligible Bidder, before the start of Reverse Auction event. Without this Bidder will not be eligible to participate in the event. The format of the agreement is as per the Format 8.33.

6. Bidders name will be masked in the Reverse Auction process and will be given random dummy names by the Service Provider.

7. Bidder / his authorized representatives will be given unique Login ID & Password by Service Provider. Bidder/his authorized representative will change the Password after the receipt of initial Password from Service Provider to ensure confidentiality. All bids made from the Login ID given to the Bidders will be deemed to have been made by the concerned Bidder/his company.

8. Reverse auction will be conducted as per English Reverse Auction with no tie where more than one Bidder cannot have identical bid price.

9. Any bid once made by the Bidder through registered Login ID & Password, the same cannot be cancelled. The Bidder is bound to supplies as per the RFP at the bid price of Reverse Auction.

10. Auto Bid : i. Bidder can take the advantage of Auto Bid facility available in Reverse Auction

systems. Auto Bid feature allows Bidder to place an automated bid against other Bidders in an auction by confirming to one decrement and bid without having to enter a new price each time a competing bidder submits a new offer.

ii. Auto Bid facility can be used by the Bidder only once. Bidder can at no point of time during the course of the Reverse Auction, revise / delete his Auto Bid price. Bidder has the facility to revise his Auto Bid value only prior to the start of the Reverse Auction event.

iii. Only after the lowest price quoted by other Bidders is equal to or less than the minimum Auto Bid value put in the system by Auto Bid Bidder, he will get the option to manually bid.

iv. If more than one Bidder opts for the Auto Bid facility and if the lowest price quoted by more than one in Auto Bid facility is same, then the Bidder who has opted for the Auto Bid facility first will get the advantage of being the ‘L1’, with the second bidder being ‘L2’ at a price one decrement higher than the ‘L1’ value and so on.




v. If one of the Bidder has opted for the Auto Bid facility, in which the system automatically places a bid by conforming to one decrement from the bid that any of the other Bidders might have quoted. In such a case, if the manual Bidder directly quotes the same price as the lowest price which the Bidder who has opted for the auto bid facility, then the bid submitted by the manual Bidder would be accepted as the ‘L1’ bid. But at that point of time onwards, the manual control of the Auto Bidder would be enabled for the Auto Bidder.

vi. Service Provider will explain in detail about the Auto Bid during the training. 11. Reverse Auction will normally; be for a period of one hour. If a Bidder places a bid

price in last 10 minutes of closing of the Reverse auction, the auction period shall get extended automatically for another 10 minutes. Maximum 3 extensions each of 10 minutes will be allowed after auction period of 1 hour i.e. entire process can last maximum for 1 ½ hour only. In case there is no bid price in the last 10 minutes of closing of Reverse Auction, the auction shall get closed automatically without any extension.

(The time period of Reverse Auction & Maximum number of its extensions & time are subject to change and will be advised to eligible Bidders before the start of the Reverse Auction event.)

12. Bidder will be able to view the following on their screen along with the necessary

fields in Reverse Auction: i. Opening Price ii. Leading / Lowest Bid Price in Auction (only total price) iii. Last Bid Price placed by the respective Bidder.

13. During Reverse Auction, if no bid price is received within the specified time, Bank, at

its discretion, may decide to revise Start Price / Decremental Value / scrap the reverse auction process / proceed with conventional mode of tendering.

I) Reverse Auction Process:

1) At the end of Reverse Auction event Service Provider will provide the Bank all

necessary details of the bid prices and reports of Reverse Auction. 2) Upon receipt of above information from Service Provider, Bank will evaluate the same

and will decide upon the winner i.e. Successful Bidder. 3) Successful Bidder has to fax the duly signed filled-in prescribed format (Annexure-U)

as provided on case-to-case basis to Bank within 4 hours of Reverse Auction without fail. The Original signed Annexure-U should be couriered so as to reach us within 48 hours of Reverse Auction without fail.

4) Any variation between the on-line Reverse Auction bid price and signed document will be considered as sabotaging the tender process and will invite disqualification of Bidder/vender to conduct business with Bank as per prevailing procedure.

5) Successful Bidder has to give break-up of his last/lowest bid price as per Bill of Material at the end of Reverse auction event within 3 working days without fail.

6) Successful Bidder is bound to supply at their final bid price of Reverse Auction. In case of back out or not supply as per the rates quoted, Bank will take appropriate action




against such Bidder and / or forfeit the Bid Security amount, debar him from participating in future

7) In case Bank decides not to go for Reverse Auction related to the procurement for which RFP is floated and price bids if any already submitted and available with Bank shall be opened as per Bank’s standard practice.

J) Bidder’s Obligation:

1) Bidder will not involve himself or any of his representatives in Price manipulation of any

kind directly or indirectly with other suppliers / Bidders 2) Bidder will not divulge either his Bid details or any other details of Bank to any other

party without written permission from the Bank.

K) Change in Business Rules, Terms & Conditions of Reverse Auction:

1) Bank reserves the right to modify / withdraw any of the Business rules, Terms & conditions of Reverse Auction at any point of time.

2) Modifications of Business rules, Terms & conditions of Reverse Auction will be made available on website immediately.

3) Modifications made during the running of Reverse Auction event will be advised to participating Bidders immediately.




FORMAT 8.30 (a)

TO BE SUBMITTED / FAXED BY SUCCESSFUL BIDDER OF REVERSE AUCTION WITHIN 24 HOURS FROM THE END OF REVERSE AUCTION EVENT

To Bank of India Date:

Sir,

Final / Lowest Bid Price quoted in Reverse held on _______________ in respect of Tender / RFP Ref. No. _______________ Dated ______ For procurement of ______________________________________

We confirm that the final total bid price quoted by us in the captioned Reverse Auction event for captioned tender is as under – Rs. (in figure): ___________________________ Rs. (in words): ___________________________ We confirm that –

1) We enclose herewith the detailed break-up of above price as per Format 8.30 (b) OR We undertake to give detailed break-up of above bid price as per Format 8.30 (b) within 48 hours from the end-of Reverse Auction event. 2) Any variation between the on-line Reverse Auction bid price quoted by us and this document will be considered as sabotaging the tender process and will invite disqualification of Bidder/vender to conduct business with Bank as per prevailing procedure. In such case Bank is free to take appropriate action and / or forfeit the Bid Security amount and / or debar him from participating in future 3) We are bound to supply at the above final bid price of Reverse Auction. 4) We note that in case of back out or not supply as per the above rates quoted by us, Bank will take appropriate action against us and / or forfeit our Bid Security amount and / or debar him from participating in future Signature with company seal: Name of Authorized Representative: Designation: Email: Mobile: Tel. No: Fax No:




Format 8.30 (b) Read with Format 8.30 (a) and Format 8.3

Format for Bank with enterprise wide, perpetual, non-exclusive, irrevocable license cost including RRBs, subsidiaries, other center’s etc.

After reverse auction, successful Bidder has to submit the break-up of Implementation Cost, ATS and Facility Management separately for Bank. Only the License Cost (item no 1), Customization Cost (item no 3) would be enterprise wide, perpetual, irrevocable, non-exclusive for Bank and should be quoted for price bid for Bank.

Final amount to be mentioned both in numerals and words.

S

l

#

Module / Item Description

One Time Cost

Year 1 AMT

Year 2 AMT

Year 3 AMT

Year 4 AMT

Year 5 AMT

Total AMT

1

.

Enterprise license cost

0.00 X X X X X 0.0

0

2 Implementation cost for Bank

0.00 X X X X X 0.0

0

3 Customization Cost (100 man days)

0.00 X X X X X 0.0

0

4 ATS (Annual Technical Support)

X X 0.0

0

0.0

0

0.0

0

0.0

0

0.0

0

5 Facility Management/ Onsite Support (for Bank) to maintain the SLAs and provide all support as per Format 8.32 and Technical and Functional Specification

X 0.0

0

0.0

0

0.0

0

0.0

0

0.0

0

0.0

0




as per Format 8.19

6 Amount in Numerals

7 Amount in words




8.31 Bidder’s Information

1. Bidder’s Name:

2. Constitution and year of establishment:

3. Registered Office/Corporate office Address:

4. Mailing Address:

5. Name and designations of the persons

Authorized to make commitments to the Bank:

Telephone, Fax, e-mail:

6. Name & Addresses of Directors/Promoters:

7. Description of business, service profile & client profile:

8. Gross annual turnover of the bidder (Amt. in lac):

(Not of the Group)

Year 2016-17 --

Year 2017-18 --

Year 2018-19 --

9. Out of Sl. No 9, Software Development/Customization/Solution/Support/maintenance

services turnover (Amt. in lac):

(Not of the Group)

Year 2016-17 --

Year 2017-18 --

Year 2018-19 --

10. Positive net worth of the bidder (Amt. in lac) :

(Not of the Group)

Year 2016-17 --

Year 2017-18 --

Year 2018-19 --

DECLARATION:

We hereby declare that the information submitted above is complete in all respects and true to

the best of our knowledge. We understand that in case any discrepancy or inconsistency or

incompleteness is found in the information submitted by us, our application is liable to be

rejected.

Note: Details provided above must be accompanied by sufficient documentary evidence, in

order to verify the correctness of the information.

Place:

Date: SEAL (Authorized Signatory)




a. Service Level Document

This Service Level Document is developed to provide Bank with optimal services rendered by

the vendor. However SLA requirement may be defer at the discretion of Bank at the time of

calling commercial as per requirement.

A. Definitions:

a) "Scheduled Maintenance Time" shall mean the time that the System is not in service due to

a scheduled activity as defined in this SLA. Further, scheduled maintenance time is planned

downtime with the prior permission of the Concern Project Manager from the Bank.

b) "Scheduled operation time" means the scheduled operating hours of the System for the

month. All scheduled maintenance time on the system would be deducted from the total

operation time for the month to give the scheduled operation time.

c) "System or Application downtime" means accumulated time during which the System is

totally inoperable within the Scheduled Operation Time but outside the scheduled maintenance

time and measured from the time the Bank and / or its employees log a call with the vendor

team of the failure or the failure is known to the vendor from the availability measurement tools

to the time when the System is returned to proper operation.

d) "Availability" means the time for which the services and facilities are available for conducting

operations on the Bank system including application and associated infrastructure. Availability

is defined as:

{(Scheduled Operation Time - System Downtime) / (Scheduled Operation Time)} * 100%

e) Vendor shall provide "Helpdesk Support" on the basis as defined by the Bank at the time of

calling the quotation which shall include Fault reporting, Trouble Ticketing and related enquiries

during this contract.

f) "Incident" refers to any event / abnormalities in the functioning of the Data Centre Services

that may lead to disruption in normal operations of the Data Centre, System or Application

services.

B. Interpretations:

a) The SLA parameters shall be monitored on a monthly basis as per the individual SLA

parameter requirements. However, if the performance of the system / services is

degraded significantly at any given point in time during the contract and if the immediate

measures are not implemented and issues are not rectified to the complete satisfaction

of the Concern Department of the Bank or an agency designated by them, then the

Bank will have the right to take appropriate disciplinary actions including termination of

the contract.

b) A Service Level violation will occur if the vendor fails to meet Minimum Service Levels,

as measured on a quarterly basis, for a particular Service Level. Overall Availability and

Performance Measurements will be on a monthly basis for the purpose of Service Level




reporting. An "Availability and Performance Report" will be provided by the vendor on

monthly basis in the Bank’s suggested format and a review shall be conducted based

on this report. A monthly Availability and Performance Report shall be provided to the

Bank at the end of every month containing the summary of all incidents reported and

associated vendor performance measurement for that period. Where required, some of

the Service Levels will be assessed through audits or reports e.g. utilization reports,

measurements reports, etc., as appropriate to be provided by the vendor on a monthly

basis, in the formats as required by the Bank. The tools to perform the audit will need

to be provided by the vendor. Audits will normally be done on regular basis or as

required by the Bank and will be performed by the Bank or the appointed third party

agencies.

c) The selected vendor must utilize the existing tool of the Bank and develop additional

scripts (if required) for capturing the required data for SLA report generation in

automated way. This tool should generate the SLA Monitoring report in the end of every

month which is to be shared with the Bank on a monthly basis. The tool should also be

capable of generating SLA reports for a year. The Bank will audit the tool and the scripts

on a regular basis.

d) The SLAs will prevail from the start of the Operations and Maintenance Phase.

However, SLAs will be subject to being redefined, to the extent necessitated by

experience and the developments of technology practices globally. The SLAs may be

reviewed on an annual / bi- annual / Quarterly basis as the Bank decides.

e) Dependencies: The dependencies on the performance of services beyond the control

of either party and where default is due to reasons beyond the control of the selected

bidder or due to reasons attributable to Bank or third parties, the selected vendor would

not be penalized. For example, if uptime of a particular application is desired and this is

due to non-availability of power (which is out of scope of work of the selected vendor ),

then the time period during which a service was unavailable due to non-availability of

power would be removed while calculating the uptime.

f) Monitoring & Evaluation: The selected vendor shall provide and make use of following

system for monitoring and evaluation

SNO SLA Monitoring System

1 Down Time of Application software Through tool/application available with Bank / other means in case tool/application is not possible

2 Non-Availability of Manpower Attendance Register at project location

3 Delay in performing software support like upload content / bugs fixing / minor change request

Through a web based / phone line call log available at IT help desk

g) Review Committee and Review Mechanism: The designated review committee /

members, on a quarterly basis, shall review and discuss the services delivery and

performance standard compliance of the selected vendor. The review would be at the

discretion of the Bank would include but not be limited to:




h) The vendor is expected to provide the following service levels. In case these service

levels cannot be achieved at service levels defined in the tables below, it shall result in

a breach of contract and invoke the penalty clause. Payments to the vendor are linked

to the compliance with the SLA metrics laid down in the tables below. The penalties will

be computed and calculated as per the computation explained in this Clause. During

the contract period, it is envisaged that there could be changes to the SLA, in terms of

addition, alteration or deletion of certain parameters, based on mutual consent of both

Bank and the selected vendor

i) Penalty for downtime : If the selected vendor fails to deliver the required services due

to reasons attributable to him like non-accessibility of the application, non-availability of

the technical personnel / manpower, etc. the cumulative penalty, as applicable, would

be imposed as mentioned below while processing the payment for respective milestone

j) Following tables outline the key service level requirements for the system, which needs

be ensured by the vendor during the operations and maintenance period. These

requirements shall be strictly imposed and either the Bank or a third party audit /

certification agency shall be deployed for certifying the performance of the vendor

against the target performance metrics as outlined in the tables below.

a. Penalty for Downtime of Application Software

The penalty defined in table below is applicable for application s/w not functional

/ accessible

Item

Time to Resolve after Lodging of Complaint

Penalty

Overall Non-Availability of the Application in a Quarter

a. 0 - 4 Hours No Penalty

b. 4 - 8 Hours 0.25% of the purchase order amount for Support and Maintenance of Application Software payable quarterly.

c. 8 - 12 Hours 0.50% of the purchase order amount for Support and Maintenance of Application Software payable quarterly.

d. 12-48 Hours 5.0% of the purchase order amount for Support and Maintenance of Application Software payable quarterly

e. Beyond 48 hours

A penalty of 15% of the purchase order amount for Support and Maintenance of Application Software payable quarterly

Note: Down-time of 5 consecutive days in a month for consecutive 2 months may be treated as breach of contract. Also, the penalty defined in this section shall be used only when the application is not accessible/ functional/ active but the hardware is functional at the location where development is going.




b. Service level related to the availability of Application:

Minimum availability of the application shall be > 98% every month. Failing which

a penalty of Rs. 10,000 shall be applicable per month

{(Scheduled Operation Time - System Downtime) / (Scheduled Operation

Time)} * 100 %

System Downtime due to hardware provisioned by Bank’s shall not be taken into

account while calculating the availability

c. Penalty for Non-Availability of deployed Personnel/ Resources/ Manpower

Resource Type Penalty Per Day of Non-Availability (to be deducted from the total quarterly payable amount during the contract Phase)

Project Manager/ Software Developer/ Database Admin (L2 and Above)

Rs. 1,000/- per person day.

Helpdesk Executive (Helpdesk) (L1) Rs. 700/- per day

d. Penalty for non-timely performing software support service like Update Content

Management (Application) / Incident reporting of Bugs fixing/ Minor Change Requests

(Application Software)

Delay (in days) Penalty Per Day (to be deducted from the total quarterly payable amount during the contract Phase)

Up to 1 Day No Penalty

2nd Day Rs. 200/- per day.

3rd Day Rs. 500/- per day

4th Day Rs. 1,000/- per day

5th day or Beyond Rs. 2,000/- per day.

Note: Non-timely Content Management/ Bugs fixing / Change Management for 5 or more days for consecutive 2 months may be treated as breach of contract.

e. The maximum total penalty in each quarter (excluding penalties for non-availability of

manpower / resources / personnel) shall not be more than 20% of the Total Quarterly

payable amount during the contract Phase as defined in the Support & Maintenance (Post

Go-Live) Section of Payment Terms and Schedule in this RFP beyond which the tendering

authority will be free to initiate action as per RFP terms and condition for breach of SLA.




b. Checklist

Documents comprising the Technical cum Eligibility Bid Envelope, should be submitted duly

indexed and numbered, comprising of the following documents. Please read with Eligibility

Criteria Clause as per Format 5.1.4

Attach the below duly completed checklist with the eligibility cum Technical Bid.

All the documents submitted as part of the RFP must be signed and seal in original.

Only the signature by authorized signatory will be accepted. Documents without original

seal and sign are liable to be rejected.

All the documents mentioned in Table 1 must be submitted duly indexed in seriatim and

in one lot. All other documents must be kept below this lot.

Table 1 –Eligibility cum Technical Bid Envelop Checklist (Read with Format 5.1.4 – Eligibility

Criteria)

Sr. No. Eligibility cum Technical Bid - Document Description Whether

document

submitted

(Yes/ No)

1 Bid Form Technical as per Format 8.1.1

2 Non- Disclosure Agreement as per Format 8.2

3 Empanelment Security Form as per Format 8.4

4 Empanelment Contract Form as per Format 8.5

5 Customer Credential letter as per Format 8.7

6 Authorization Letter Format 8.8

7 Bidder Turnover & Profits as per format 8.9

8 Organization’s Profile as per Format 8.10

9 Service Support Detail as per Format 8.11

10 Bank Guarantee against Annual Maintenance as per Format 8.12

11 Undertaking for Support Services as per Format 8.13




12 Compliance Statement as per format 8.14

13 Conformity to Eligibility Criteria as per format 8.15

14 Pre- Contract Integrity Pact as per format 8.16

15 Undertaking of Information Security Compliance as per Format 8.17

16 Know your Employee (KYE) Compliance as per Format 8.18

17 A full description of the Technical Solution and its

compliance which should provide an acceptable

solution as described in Format 8.19 Technical &

Functional Specifications in the form of literature,

drawing and data.

18 Compliance to Technical and Functional Specification as

per Format 8.19.

The bidder has to provide their input as mentioned in

Format 8.19 of the RFP duly completed with responses

“Yes” or “No”

19 Escalation Matrix of all verticals as per Format 8.21

20 Certification For Local Content Format 8.22

21 Software/Solution Integrity Certificate as per Format 8.28

22 Details of Offices as per Format 8.25

23 Facility Management/Onsite Support Facility as per format 8.32

23

A non-refundable Bid Amount of Rs 20,000/- (Twenty

Thousand Only) to be paid by means of a demand draft /

pay order favouring “Bank of India” payable in Mumbai. If

bid downloaded from website, the cost of the bid may be

paid along with the technical cum eligibility bid in a

separate envelope.

24 Bid security for Rs.2,00,000/- (Two Lakhs Only) furnished

as specified in Clause 5.3.8 herein




25 A CD containing Soft copy of all signed eligibility cum

Technical Bid documents as above. All documents / files

in a CD should be in searchable mode and non-editable.

Note:

Additionally, the bid document should also contain indexed table of supporting

documentary evidences, along with relevant clause of the bid document under which

the same is being submitted and its description.

While submitting the eligibility cum Technical Bid, literature on the software/ hardware

if any, should be segregated and kept together in one section/lot. The other papers like

Bid Security, forms as mentioned above, etc. should form the main section and should

be submitted in one lot, separate from the section containing literature and annual

accounts.




c. Format for Submission of Pre-Bid Queries

Format of Pre-Bid Queries to be submitted by the Bidder(s)

Name of the Bidder Company:

Name of the Authorized Person of the Bidder (to whom Bank may contact):

Contact Number of the Authorized Person:

Email id of the Authorized Person:

Sl. No Page no. of

RFP Clause/section

No. RFP

Text/Clause Bidder’s

Query

Response to Query

(to be left blank by

the bidder)




8.32 Facility Management/Onsite Support Facility

Location – Bank’s and RRBs Data Centre/Centralized Location

The facility management will be required to provide the services after the commission of the

Solution or upon receipt of email/letter from the Bank.

Bidder to quote the Facility Management/Onsite Support Cost for the number of resources

required end-to-end management of the product both Bank and RRBs including reconciliation.

The services should not be limited to as per Format 8.32 and as per Technical and Functional

Specification Format 8.19.

Bidder to deploy and quote cost of 1 resource for providing support, considering 1 shift.

Deployed resources should have desirable working experience as per solution including but

not limited to maintenance, customization, operational support, reconciliation, reporting etc.

required to meet end-to-end support required by Bank.

Bank will do due diligence of the resource to be deployed to ascertain whether the resources

are fit and proper to man our site.

Professionally qualified personnel who have expertise in the system software supplied by the

vendor will provide these services at the data center or the location advised by the Bank. The

Bank reserves the right to discontinue this service with prior notice.

The cost for the days on which the resource(s) are absent/ unavailable will be deducted from

the payment to be released.

Resource assigned can be changed only with prior intimation and approval by the Bank.

FACILITY MANAGEMNT SERVICES INCLUDES BUT NOT LIMITED TO

Overall end-to-end management of Solution at Bank of India including but not limited to

application and portals maintenance, transaction handling, coordinating proactively with

Bank’s team and working in liaison with other service providers, reconciliation and settlement

of transactions in batches or at end-of-day as per regulatory guidelines for all type of

transactions, dispute management, fraud risk management, customer complaint management,

maintaining bank’s application handle on various play store, database management,

maintaining SLAs, , patch management, reconciliation, reporting, audit support etc.

The facility management team should report on daily basis the status of the activities to the

Bank’s SPOC.

Installation and maintenance of operating system, application, portals, database, etc. for

Solution including taking up of back up as per Bank’s policy.




Overall monitoring and management of the project during and after installation for the full

period of contract.

Quality service delivery and proactive response.

SLA Maintenance / Management, monthly Uptime reports, quarterly uptime reports.

Implementation and integration with existing and new alternate delivery channels of Bank as

per requirement

Database management and any other activity related to database

Complaints and Audit support.

Submission of periodical reports on the performance of the solution and application.

Generation of daily/ weekly/ monthly reports as per the requirement of the Bank, MIS, Log

analysis,

Handle change requests along with UAT/security and deployment,

The selected bidder should also support the requisite certifications, integration, maintenance,

patching, and compliance, etc. and day to day operations.

Crisis Management and Emergency response Procedures

Reconciliation, Settlement and Clearing on transaction to transaction basis

The scope of FMS is not limited to above only. Bank shall assign any other work based on

the related requirement to the FMS.

Bidder has to ensure the required uptime of 99.99% on quarterly basis. If any additional

/resources are required to maintain the uptime of 99.99%, the bidder has to provide without

any extra cost to the Bank.

Help Desk Services

No extra costs on account of any items or services or by way of any out of pocket expenses,

including travel, boarding and lodging etc. will be payable by the Bank.




8.33 Acceptance of Reverse Auction Business Rules and Terms

To,

Bank of India Date:

Acceptance of Reverse Auction Business Rules and Terms & conditions in respect of Tender

/ RFP Ref. No. _______________ Dated ______

For procurement of ______________________________________

====================================================

We refer to the captioned subject and confirm that –

1) The undersigned is our authorized representative.

2) We have accepted and abide by all Terms of captioned Tender documents and Business

Rules and Terms & conditions of Reverse Auction for the procurement for which RFP is floated.

3) Bank and Service Provider shall not be liable & responsible in any manner whatsoever for

my / our failure to access & bid in Reverse Auction due to loss of internet connectivity, electricity

failure, virus attack, problems with the PC, any other unforeseen circumstances etc. before or

during the auction event.

4) We understand that in the event we are not able to access the auction site, we may authorize

Service Provider to bid on our behalf by sending a fax containing our offer price before the

auction close time and no claim can be made by us on either Bank or Service Provider

regarding any loss etc. suffered by us due to acting upon our authenticated fax instructions.

5) I / We do understand that Service Provider may bid on behalf of other Bidders as well in

case of above mentioned exigencies.

6) We also confirm that we have a valid digital certificate issued by a valid Certifying Authority.

7) We will participate in Reverse Auction conducted by ____________________________

(name of Service Provider) and agree to enter into an agreement with him (Service Provider)

for making the process of Reverse Auction and its result legally binding on us.

8) We will fax duly signed filled-in prescribed Format 8.3 as provided on case-to-case basis, to

Bank within 24 hours of end of Reverse Auction without fail.

9) We will give break-up of our last / lowest bid price as per Bill of Material at the end of Reverse

Auction event within 48 hours without fail.

10) We undertake to supply at our final lowest bid price of Reverse Auction. In case of back

out or not supply as per the rates quoted by us, Bank is free to take appropriate action against

us and / or forfeit the Bid Security amount, debar us from participating in future tenders.




11) We nominate our official Shri _________________________________ Designation

_____________ of our company to participate in Reverse Auction. We authorize Bank to issue

USER ID & PASSWORD to him. His official e-mail & contact number are as under –

Email: Mobile:

Signature with company seal: Name of Authorized Representative:

Designation:

Email:

Mobile:

Tel. No:

Fax No.: