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    BAJAJ AUTO LIMITED

    A

    JOURNEY FROM

    HAMARA BAJAJ

    TO

    DISTINCTLY AHEAD

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    BACKGROUND

    Founded in 1926 A.D. by Jamnalal Bajaj.

    Initially known as Bachraj Trading Corporation Ltd.,

    a trading company.

    In mid-40s started as an importer of 2-&3-wheelers.

    In 1959, secured a License from GoI to manufacture

    2- & 3-wheelers.

    In 1960 A.D. was renamed as BAL.

    In 1960, started manufacturing & exports of

    motorscooters, motorcycles & automobiles.

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    BAL & Indian 2-wheeler Mkt.

    In 1959, secured license from GOI.

    Indian industry plagued by License Raj.

    BAL launched CHETAK its flagship scooter

    model in 1972.

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    Hamara Bajaj

    Positioned CHETAK brand with this ad campaign.

    Core Values : Reliable & Trustworthy.

    Campaign based on V-F-M products.

    Ad campaign helped Bajaj position CHETAK:

    a geared model-scooter occupying near iconic

    status.

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    Turning Point Why?

    BAL drastic declining of sales in 1990.

    Main reasons cited:

    Shift in Consumers Preference,

    Recession,Neglecting Customers

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    Loosing Market Share

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    Bleeding ofHamara Bajaj

    8/28/2011

    7

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    Paradigm Shift

    In 2000 BAL lost its No.1 position to HHL.

    Geared Scooter Sales drop by 41% in 2001.

    Growing popularity of Motorcycles. Change in consumer preference,

    from scooters to 4-stroke engine motorcycle.

    Reoriented business: launched series of new

    motorcycle in market.

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    DECLINE IN BAJAJ MARKET

    In the late 1990s, the Indian two-wheeler market witnessed a shift inconsumer preferences.

    The popularity of geared scooters began to wane while that of motorcycles

    soared.

    There were various reasons for the shift:

    1. India was undergoing a demographic change, with the proportion ofyounger people in the population growing significantly.

    2. The economy was growing, which increased the disposable incomes of the

    middle class.3. Many newer models of motorcycles, with improved designs and modern

    technology had become available in the market.

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    While these changes were taking place in the market, the features of

    scooters, especially those of the Bajaj Chetak, remained essentially

    unchanged.

    The brand thrived during the license raj with virtually no competition.

    It was during 1990-91 that the brand began the journey to the end.

    Promoted along the base line " Hamara Bajaj", this was the Indian

    Family vehicle - a position now owned by Maruti800.

    In January 2006, BAL announced that it had stopped production of

    the Chetak.

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    The " Tilting the Chetak to the side for starting " was a common joke.

    Scooters were BAL's main products, and when market preferences

    shifted to motorcycles, the company was faced with declining sales

    and revenues.

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    REASONS FOR DECLINE

    The primary reason is that the Brand forgot the customers.

    Another case of Marketing Myopia. The company failed to

    understand the changing perception of the customers towards

    scooters.

    Rather than looking at the customers, the company focused on

    influencing Government to block the opening up of economy.

    Bajaj never did anything with the product. For 40 years Chetak had

    the same look, same quality and style.

    Bajaj never was serious about product development. The R&D spent

    for a long time was a miniscule 1%.

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    The average cycle time for the new product development was 4-5

    years compared to 2-3 years of Japanese competitors.

    There was nothing wrong with the Promotion. " HamaraBajaj " and "

    No one can beat a Bajaj " were famous baselines.

    There was nothing wrong with distribution and the pricing was very

    reasonable. The major problem was in the first P :Product.

    Bajaj never seriously looked at customer perception about Chetak.

    The product had serious problems like starting trouble and riding

    comfort.

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    It was believed that the dramatic shift happened because

    players like BAL did not pay sufficient attention to design,

    R&D, and customer satisfaction.

    The decline was directly related to neglect of this

    segment over mileage, contemporary technology, and

    non-stop excitement of launch of newer and newer

    models offered on the motorcycles platform.

    The biggest drawback of Bajaj Chetak was its handling

    during heavy breaking.

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    BAJAJ MARKETING MIX

    PRICE

    Bajaj Chetek's price was affordable. But the new motorcycles entering the

    two wheeler segment offered better technology & fuel efficiency than Bajaj

    Chetak

    it almost same price.

    PRODUCT

    1. The company should look upon its R&D and improve the overall looks of

    Bajaj Chetak.

    2. It should make efforts to change the quality & style of the scooter to suit

    the tastes & preferences of its customers.

    3. The product had serious problems like starting trouble &riding comfort, which

    need to be eliminated.

    PROMOTION

    Bajaj Chetak should come out with various schemes &incentives.

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    Evolution of Two-Wheeler Industry

    Initial Years Manufacturing

    was licensed.

    High Customduty on import

    Steep exciseduty & Salestaxes

    Sellers Market

    Early to Mid

    90s Long waiting

    period

    Delicensing in1993

    Decrease incustom & exciseduty

    Auto FinanceBoom

    Mid 90s to

    Early 2000 Buyers Market

    Easy Finance

    Increase inCompetition

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    Demographic Factors

    Population Age Mix

    Rural Urban Ratio

    Literacy Level

    Changing Income Level

    Changing Family Structure

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    Economic Factors

    Change in government policy

    Reduction in excise & custom duty

    Rising fuel price

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    Change in Communication Strategy

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    Inspiring Confidence .

    Launched a series of motorcycle in an attempt to

    capture market share.

    In 2001, BAL showed slice of life situations of new

    age India.

    Analyst felt that by 2004, BALs image had

    undergone considerable change. But..

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    In spite of changing its focus & strategy fromscooters to motorcycles BAL - MD felt that:

    "Like Volkswagen Beetle, the product (Bajaj Chetak) had lost itsrelevance." Rajiv Bajaj, MD, Bajaj AutoLtd., in January 2006.

    "We believe it is not good enough to be better, it is important to be distinct.

    Rajiv Bajaj, Managing Director,

    BAL.

    This Lead to the strategy of

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    Distinctly Ahead

    BAL announced new corporate strategy in mid 2007.

    USP Styling & Technology. Repositioned itself aggressive & fast-paced.

    Distinctly Ahead focused on 3-core values:

    Innovation, Speed & Perfection.

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    The ad featured pay-off line,

    Alag Andaaz, Alag hai Khoj, Rakhe Aage, Hamari

    Soch.

    Launched Bajaj Pulsar flagship brand- based on this

    strategy.

    bajaj commercial-1.mp4

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    Future

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    Recommendations

    Company should keep focusing on the fast growingmotorcycle segment.

    Strengthen its position in ungeared segment.

    Concentrate on JVs for techno needs.

    Look to expand their base outside further. It already had astrong presence in Africa and South Asian Countries.

    Concentrate on Blue Ocean of Second hand Bike Market .

    Aggressive Launch its new Low Cost Car.

    Focus on Easy Credit Lending - In the present economicalcrisis, Bajaj can utilize its subsidiary, Bajaj insurance in

    coming up with schemes that will help consumers buy twowheelers on friendly terms.

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    THANK YOUBajaj Pulsar Mania TV Commercial.wmv

    PREPARED BY:

    Siddharth Jawale

    Puntia Panchal

    Sharmin AlamAashna Makkar

    Durwa Parab