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ACTION PLAN 08/08/2016 to 16/12/2016 PERSPECTIVE TASKS ACTION KEY PEOPLE TARGET DATE A FINANCIAL 1 CASHFLOW FORECASTING Review the current arrangements for cashflow forecasting. Provide recommendations to Senior Leadership for revised cashflow forecasting arranagements. R.G. and N.O 31/08/16 1A Design, adapt and launch a Long Range integrated cashflow forecasting model. R.G. and N.O 30/09/16 1B Design, adapt and launch the Short Term cashflow forecast ensuring this reconciles with the Long Range model. R.G. and N.O 30/09/16 2 FRS 102 MODELLING Prepare forecasts and appraise the impact of FRS 102 translation of accounts. R.G. and N.O 31/08/16 3 PROJECT DUBAI To project manage the launch of the Dubai business unit with a report on the proposed launch. R.G. and N.O 31/08/16 4 CAPITAL PROJECTS To assess the new office building purchase in SW11, London - provide and update report. R.G. and N.O 31/08/16 5 MANAGEMENT ACCOUNTS REVIEW To review detailed items in the management accounts with a view to determining opportunities for review and saving. R.G. A.B. and J.M 11/09/2016 5A Income Budget SME Fees - explore opportunities for further growth - current year positions offers room for additional income. Provide an update to the next Board meeting. R.G. and A.B. 25/09/16 Project Based Income: a key target that determines future growth. Significant growth has already been achieved with the likelihood of records to be broken. Update the forecast. R.G. and A.B. 25/09/16 Interim Division. This area has proven disappointing - provide an updated forecast with mitigations. R.G. A.B. and J.M 25/09/16 Providing creative solutions to your business problems

Balanced Scorecard Sheet1

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Page 1: Balanced Scorecard Sheet1

ACTIONPLAN08/08/2016to16/12/2016

PERSPECTIVE TASKS ACTION KEYPEOPLE TARGETDATE

A FINANCIAL

1 CASHFLOWFORECASTING Reviewthecurrentarrangementsforcashflowforecasting.ProviderecommendationstoSeniorLeadershipforrevisedcashflowforecastingarranagements. R.G.andN.O 31/08/16

1A Design,adaptandlaunchaLongRangeintegratedcashflowforecastingmodel. R.G.andN.O 30/09/16

1B Design,adaptandlaunchtheShortTermcashflowforecastensuringthisreconcileswiththeLongRangemodel. R.G.andN.O 30/09/16

2 FRS102MODELLING PrepareforecastsandappraisetheimpactofFRS102translationofaccounts. R.G.andN.O 31/08/16

3 PROJECTDUBAI ToprojectmanagethelaunchoftheDubaibusinessunitwithareportontheproposedlaunch. R.G.andN.O 31/08/16

4 CAPITALPROJECTS ToassessthenewofficebuildingpurchaseinSW11,London-provideandupdatereport. R.G.andN.O 31/08/16

5 MANAGEMENTACCOUNTSREVIEW Toreviewdetaileditemsinthemanagementaccountswithaviewtodeterminingopportunitiesforreviewandsaving. R.G.A.B.andJ.M 11/09/2016

5A IncomeBudget SMEFees-exploreopportunitiesforfurthergrowth-currentyearpositionsoffersroomforadditionalincome.ProvideanupdatetothenextBoardmeeting.

R.G.andA.B. 25/09/16

ProjectBasedIncome:akeytargetthatdeterminesfuturegrowth.Significantgrowthhasalreadybeenachievedwiththelikelihoodofrecordstobebroken.Updatetheforecast.

R.G.andA.B. 25/09/16

InterimDivision.Thisareahasprovendisappointing-provideanupdatedforecastwithmitigations. R.G.A.B.andJ.M 25/09/16

Providing creative solutions to your business problems

Page 2: Balanced Scorecard Sheet1

OverseasIncomeisanewareathatrequirescarefulmonitoringandreview-imperativetoprepareanupdatedforecast

R.G.A.B.andJ.M 25/09/16

5B StaffingItems Arestaffingcostsdirectlylinkedtoactivity?Reviewtheconsultanthours;plannedhoursandpipeline;arewegeneratingapositivereturnfromallconsultancycontracts? R.G.A.B.andJ.M 11/09/2016

Eliminateanywastage:i)Re-deploytofillvacancies;ii)ReduceHours;iii)Replacecasualhoursandfinaloptioniv)voluntaryseverance-lookatallopportunitiesforsavingstohelpimprovebottomline. R.G.A.B.andJ.M 30/09/2016

Frontlinepaycostsasapercentageofincomeistouching55%-canthisbereducedto50%?ProvideanupdatetothenextBoardmeeting. RG,J.M. 30/09/2016

Deepdivesarerequiredtoanalyseandinterpretthoseincomegeneratingareasthatarelowperformingintermsofcontribution RG,J.M. 30/09/16

Benchmarkinterimday-rateswithotheragencies-needtoobtainanaccuratedayrate-reduceourratesifnecessarytowinmarketshare. RG,J.M. 30/09/16

5C NonPayspend Estatescostsrepresent47%ofcontrollablenonpayspend.Canthisbereducedwithoutimpactingonfrontlineservices? RG,J.M. 30/09/16

Marketingspendof£675kshouldbeanalysedtoassesstheimpactofsocialmediacampaignstoreplacegeneraladvertising.Canprintbereplacedbyonline-informationrequiredfor2017budget. RG,J.M. 31/10/16

LookatPIinsuranceandassessanypotentialforsavingsintheforthcomingtender. RG,J.M. 31/10/16

Reviewhotelarrangementsforconsultantsandassessimpactofforthcomingtender. RG,J.M. 31/10/16

ProfessionalDevelopmentspendtotals£737k-howmuchofthisisnon-controllablespendandhowmuchisgeneraldiscretionaryspend?Deepdiveanalysisrequired RG,J.M. 31/10/16

Subscriptionsappearanareawheresomesavingsshouldbeachievablefromthe£274kspendin2016.Seeschedule. RG,J.M. 31/10/16

Rentof£350kwasspentin2016-areanyofthesesatelliteoffficesstillrequired?Seeschedule. AG,NO, 30/11/16

Amessageofspendingessentialitemsonly=ITConsumables£137k;OfficeEquipment£68k;Printing&Stationary£77k.UpdateateachBoardmeetingandlikelyoutturn. AG,NO, 30/11/16

Hospitalityspendtotals£140kwhichshouldbereducedasittendstobediscretionaryspend.Atargetshouldbeagreedandthenbudgetheldcentrally. AG,NO, 30/11/16

Printmediaspendtotals£405kwhichshouldbereviewed-areMFDsinuse?AretheyallswitchedontoB/Wonly?QuickreviewandthenreportbacktoBoard. AG,NO, 31/10/16

AdvertisingandPromotionstotals£383k.WhatistheR.O.I.assessment?CantheresultsbeexceededbyfocussingonSocialMediaandonlinepromotions?ProvidereporttoBoard. AG,NO, 30/11/16

FreelanceConsultantstotals£1.7m.Thisoughttobereviewedandassessedforappropriatenessandeffectiveness. AG,NO, 30/11/16

Page 3: Balanced Scorecard Sheet1

B CUSTOMER

Ensurethefinancialpositionisimprovedinlinewithagreedstrategy. R.G.andP.R. 18/09/16

Exploreitemsforincomegrowth:SMEs,consultancycontracts,interimassignmentsandinternational. R.G.andP.R. 18/09/16

2 Board Ensurereportsarepreparedregularly;timelyandaccuratelyensuringallmembersareapprisedofthefinancialpositionofthecompany.

R.G.A.B.andJ.M. 18/09/16

3 LloydsBankplc AgreethetransferofdaytodaybankingwithLloydsandobtainfinalHoTswithregardtotheloan.ProvideBoardwithanindependentview

R.G.andJ.M. 14/11/16

4 Servicemanagers Providingsupportandguidancewhereappropriateensuringprioritiesarerealisedandcollectiveactionsarecompletedonatimelybasis.

LTcolleagues ON-GOING

5 Consultants Liaise,adviseandworkcloselywithconsultantswithaviewtoengagingtheminshapingfuturestrategyandgrowth.

R.Gandothers ON-GOING

LeadershipTeamcolleagues1

Page 4: Balanced Scorecard Sheet1

C PEOPLE

1a CEOToprovideN.O.withanysupportandadvicethatshemayrequireduringtheprocessoffinancialefficiencyandimprovement. R.G.andP.R. ON-GOING

1bToprovidesupporttoN.O.toensurethattherelationshipwithstakeholdersremainspositiveandservesthebestinterestsofthecompany. R.G.andP.R. ON-GOING

1c ToprovideN.O.withanysupportshemayrequirewithregardtoprocessesandsystemsatcompany. R.G.andP.R. ON-GOING

2a AbdullahHussainToprovideA.H.withanyhelpshemayrequirewithregardtothesupportfunctionsoffinanceandMIensuringalldatareportsareprovidedinatimelymanner. R.G.andE.T. ON-GOING

3a ToworkcloselywithP.A.toensurecostsavingsarerealisedandmonitored.Andincometargetsaremonitoredandanypre-emptiveactiontaken.

R.H.andP.A. ON-GOING

3b TosupportP.A.inthepreparationofmonthlymanagementaccountsandinparticularforecastingandappraisal.

R.H.andP.A. ON-GOING

3c Toprovidethesupportandanyadviceonthepreparationoftherollingtwelvemonthcashflowforecast. R.H.andP.A. 18/10/16

3d WorkcloselywithP.A.withregardtoprocurementactivitiesinrelationtohotelsandinsurance R.H.andP.A. 18/10/16

4a NeilHollioake ToworkcloselywithN.H.toensureareportingcycleisagreedsothatdataandreportingrequirementsarefulfilledonatimelyandefficientbasis

R.G.andN.H. ON-GOING

4b EnsurethatMISareseenaspro-activeandmeettheneedsofcolleaguesandstakeholders.WorkcloselywithN.H.toensurethatthisisthecase

R.G.andN.H. ON-GOING

5a ProvideM.C.withthenecessarysupportandguidancewithregardtotheplanningprocessesatthecompany R.G.andM.C 18/10/16

5bToworkwiththeInterimVPandhelpcompletetheminireviewofstaffingtoconsolidateMarketingandBusinessDevelopmentUnit. R.G.andM.C 28/11/16

5c ToprepareforBoardapprovalafeespolicytoinformbusinessplanningand2017budget. R.G.andM.C 28/11/16

MakhanChorr

PushaqAlhari

Page 5: Balanced Scorecard Sheet1

DSYSTEMSANDPROCESSES

1 FRS102WorkcloselywithA.B.andE.T.toensurethattheproductcostingandcontributionanalysisisaddedtothebusinessplanningprocess R.G.andothers 04/12/16

2 CashflowForecastingThedataandreportsfromthebusinessplanningprocessshouldfeedintothebudgetprocess-ensurethisisoptimised R.G.andothers 18/11/16

3 ReportingCyclePrepareandagreea"ReportingCycle"whichencapsulatesallofthebusinesscriticalreportsandinformationrequiredforsuccess. R.G.andothers 18/11/16