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Strategic Planning Review Thursday, October 13th, 2016

Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

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Page 1: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

Strategic Planning Review

Thursday, October 13th, 2016

Page 2: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal
Page 3: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

Clarity … Consistency … Commitment

Alignment

Page 4: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

4

Performance Management System

Essential Elements of a Strategic Plan

Long term Goals

Performance Measures

Accountability

Strategic Initiatives

Balanced Scorecard

Basis for Performance Goals

Financial Success

Public Value & Benefit

Internal Process

Internal Capacity

Customer Focus

Page 5: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

5

Balanced Scorecard

Long term Goals

Basis for Performance Goals

Financial Success

Public Value & Benefit

Internal Process

Internal Capacity

Customer Focus

Financial Success

Customer Service

Value and Benefit

Internal Processes

Internal Capacity -People

Balanced Scorecard

Management Decisions

• High Performing Organization

• Sustained Results

• Financial Stability

• Stakeholder Trust

RESULTS

Page 6: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

Mission

LT Goal: People

LT Goal: Process

LT Goal: Customer

LT Goal: Value Benefit

LT Goal: Financial

LT Measure

LT Measure

LT Measure

LT Measure

LT Measure

LT Measure

LT Measure

LT Measure

LT Measure

LT Measure

Init

iati

ve

s

Init

iati

ve

s

Init

iati

ve

s

Init

iati

ve

s

Init

iati

ve

s

Init

iati

ve

s

Init

iati

ve

s

Init

iati

ve

s

Init

iati

ve

s

Init

iati

ve

s

Alignment Integration

Balanced Scorecard

Vision

Page 7: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

Balanced Scorecard

VISION

CURRENT STATE In

itiativ

es

Initia

tive

s

Initia

tive

s

Initia

tive

s

Yr 1

Yr 2

Yr 1

Yr 3

Yr 2

Yr 1

Yr 4

Yr 3

Yr 2

Yr 1

Page 8: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

StrategicPlanning ProcessInput Data

PerformanceMeasures

Vision, Mission &

Values

SWOT

Initiatives

Self Assessment

Data

Implementation ofstrategic initiatives

Data Collection

Data Analysis

Annual Strategic Planning Session Recalibrate Using Supporting Data

Monthly/QuarterlyMgmt. Review

Management Review Cycle

Long Term Goals

Page 9: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

Flywheel

Page 10: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

It Is All About Learning

Use the Scorecard to learn:

How effective your strategies are

If you are achieving your goals

Ask questions – no excuses or blaming

Understand your performance

Identify areas for process improvement

Keep focus on future

Page 11: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

Example

Page 12: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

Entomology• Thursday, August 4th, 2016 (Carol Black, David Crowder, Laura Lavine,

Jeb Owen, Steve Sheppard, Rich Zack, David James, Doug Walsh, Betsy Beers, Vince Jones, Catherine Daniels, John Stark, Vince Herbert, Allan Felsot, Rose Zhu, Bev Gerdeman, Adam Williams )

– Vision– Mission– Values– Long Term Goals– Long Term Performance Measures

• Friday, September 14th, 2016 (Steve Sheppard, Allan Felsot, Rose Zhu, Bev Gerdeman, Adam Williams, Paul Nabity, Bill Snyder, Jeb Owen )

– Strategic Initiatives (Actions taken to achieve goals)

12

Page 13: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal
Page 14: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal
Page 15: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal
Page 16: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

What’s Next?

Page 17: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

A

DL

I

Methodology

Approach (Plan), Deployment (Do), Learning (Check), Integration (Act)

Page 18: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal
Page 19: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

A

DL

I

Page 20: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

Typical Follow-up

Initiative leads will create an IPW, gather

team members and schedule updates

Joint Meeting with all Leads (30 days)

At the Annual strategic planning retreat,

you will be asked to report on status

(completed (SOP), on-going, or new option)

Page 21: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

Questions

Page 22: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal

WSU Leadership

Campuses Extensions Subsidiaries Branch Offices Research Facilities

IntegrationAlignment

Page 23: Balanced Scorecard Overview · 2017-08-14 · 5. Balanced Scorecard. Long term Goals. Basis for Performance Goals. Financial Success. Public Value & Benefit . Internal Process. Internal