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Corporate Headquarters9420 Key West Avenue, Suite 101Rockville, MD 20850
Satellite OfficesMesa, AZ Germantown, MD
© 2020 DRFIRST CORPORATION. ALL RIGHTS RESERVED. DRFIRST 03/03/2020
Unite the Healthiverse
Secure Messaging + Electronic Forms and E-signature
Backline + E-FormsThere are many types of documents in healthcare that must be completed quickly and correctly. Failure to do so causes costly delays in treatment, introduces patient safety risks, and exposes the organization to liability and risk.
The root cause of most documentation failures is the way the forms are delivered and completed. Slow, manual processes (including printing, faxing, scanning, or mailing documents) are a common issue that healthcare organizations can no longer afford to ignore.
Electronically Send, Sign, and Complete Forms via Secure ChatBackline® by DrFirst is the perfect tool to help you accelerate, simplify, and ensure the successful delivery of forms for completion, both within and outside your organization.
Backline’s comprehensive, secure communication platform enables messages, images, videos, CCDs, and other documents (including forms) to be shared electronically.
To improve the process, DrFirst has partnered with e-forms software vendors, leveraging their form fill and electronic signature capabilities to digitize your forms and enable them to be electronically signed.
Through Backline, forms can be sent via secure text messaging to staff members, patients, caretakers, external clinicians, prospective employees, contractors, or anyone else who needs to complete and sign documents.
With Backline, completing required documentation will be faster, more cost-effective, and easier for staff and patients alike, with:
• Instant, accurate electronic distribution of forms, educational materials, and other documents
• Electronically filled out and signed medical and administrative forms
• Confirmed delivery receipts• Quick form completion, submission, and archival• No more printing, faxing, and scanning
Expedite treatment, improve operations, and ensure compliance by sending, completing, and signing forms through Backline.
Administrative Documents—There are countless administrative documents that healthcare professionals must review and sign (such as HR, financial, and clinical support forms). Backline simplifies form distribution by allowing them to be sent electronically to staff, potential employees, outside contractors, and anyone else required to complete administrative documents.
Cross-organizational Documents—As healthcare requires improved care collaboration between facilities and organizations, there are many cases where information is needed from people outside of your health network. No need to mail, fax, scan, or email paperwork. Securely send documents to other organizations via Backline to collect information and obtain signatures faster than ever before.
DrFirst has partnered with pioneers in document technology, like Interlace Health and Adobe, to provide seamless integration of their e-forms and electronic signature technologies in Backline.
Consent to Treatment Forms—Before a patient can be treated, organizations must obtain a general consent or consent to treatment form. Backline allows to patients receive and quickly e-sign the form before arrival to reduce wait times.
There are also many scenarios where family members or caretakers must sign a consent to treatment form, such as with transfers or hospice care. Backline allows the healthcare organization to send these forms and other materials to remote family members electronically via text. Documents can be returned instantly via Backline, which accelerates the patient’s treatment, all while ensuring compliance and reducing the risk of liability.
Pre-Registration Packets—Before a procedure, patients must review and complete a set of forms (including surgical consents) which healthcare organizations prefer to receive in advance. Therefore, they will mail packets, post forms online, or request patients show up early to complete them before a procedure. Because of the inconvenience patients often fail to complete the forms manually however, which can lead to costly treatment delays on the day of surgery and frustrated patients. With eForms integrated in Backline, patients can quickly complete their paperwork remotely, so there is no delay on the day of the procedure.
Downtime Forms—In cases of either scheduled or unplanned system downtime, you need to have a way to continue to register patients, collect clinical information, and document administrative processes. Backline provides a convenient method for forms to be shared and completed electronically during these events, helping keep efficiency up even when systems are down.
Medical Necessity Forms—A common challenge during transports is obtaining signed documentation from a clinician that the transport is medically necessary. In cases where the form gets misplaced or fails to get signed, the EMS company doing the transport has to send a staff member to get the form completed in order to be reimubursed. It’s a financial burden for EMTs and an operational burden for healthcare organizations. With Backline, medical necessity forms can be electronically signed, added to the patient’s record, and forwarded on to supporting healthcare facilities in moments, preventing lost documents.
Common Use Cases
