BAB Community

Navigator Workshop

27 July 2016 2:00 – 4:30pm

2.00 pm Welcome, purpose & introductions

2.20pm BAB & Community Navigators Adam Rees & Ruth Richardson

2.40pm Community Navigator Models – Alison Sleet

3.00pm Comfort Break

3.10pm Group Discussions

3.50pm Contract details and Next Steps

4.10pm Q&A

4.30 Close

Agenda

This workshop is for partners to explore different models of Community Navigator projects that are already running across the UK and to stimulate thinking about

the approach that might work in different areas of the City.

Welcome and Purpose

Introductions

1.Name

2.Organisation

3.How are you currently working with

Older People in Bristol?

BAB Background & Ambitions for a

Community Navigator Service

Where we are with BAB

Year 1 Total Year 2 Quarter 1 TOTAL TO DATE

New delivery partners

35 9 44

New BAB-funded projects

33 14 47

No. of new volunteers

92 84 176

No. of new 50+ volunteers

82 20 102

Total volunteer hours

4,729 1,652 6,381

BAB funds committed to date: £530,000 BAB funds committed by January 2017: £2,846,000

NEED (April 2014)

* 6,000 – 11,000 isolated older people in Bristol * No co-ordinated means of identifying & supporting older people across the City Literature Analysis

Research evidence shows that people who used

community navigator services became less lonely and social isolated following such contact.

Context for the Community Navigator Project

NEED (April 2014) Continued

BAB Conversations – March 2014

14% of older people surveyed suggested ‘more information about local activities’ as the best way of stopping older people getting lonely. ‘It is often difficult to find out what is available/going on for older people’ (quote from older person aged 50-65)

Visit to Dorset Wayfinders Project February 2014 – seventeen older people visited the Dorset Wayfinders project to learn more about their Community Navigator scheme Target Beneficiaries of BAB Project Isolated and/or lonely people aged 50+ Living in the City of Bristol local authority area

Test & Learn

Test

Analyse

Learn

Improve

Community Navigator workshop

Alison Sleet

Outline

What is a ‘Community Navigator Service’

Community navigator approaches

Key considerations when designing approaches

Group discussion on approaches

What is a Community Navigator Service?

A service that helps individuals to connect

and utilise a range of services and relevant

organisations

Support for non-clinical issues/needs that

have an impact on health, wellbeing and

social isolation

Navigator approaches

Targeted referrals

Self-referral

Combination of both

Common Characteristics

Staffing

One to one support

Defined pathways

Information and advice

What it is not…..

Care/case management or development of a

care plan

IAG service

Social prescribing

Approach 1 : Wayfinders, Dorset

Approach

Delivered in 33 locations in Dorset

Information and signposting service only

Part of wider programme in Dorset

Started as self-referral

Staff

Project manager and paid navigators

55 navigators, work 9 hours per week

Navigators retired professionals

Identification and referral

Self referral that evolved into 2 way referral with

statutory services

Identified older people through local activities,

forums and organisations

Referrals from: police, OH, hospitals, social

services, elements of wider programme

Referrals to: education and exercise classes, lunch

clubs, social activities, transport support, toe nail

cutting services

Support

Information and signposting only

Navigators responsible for developing and

managing local intelligence on services and

activities

Electronic recording system for monitoring

contact

Awareness raising

Leaflets and information in places that older

people meet / go

Navigators responsible for relationship building

and promotion with statutory services

Support

Information and signposting only

Navigators responsible for developing and

managing local intelligence on services and

activities

Electronic recording system for monitoring

contact

Awareness raising

Leaflets and information in places that older

people meet / go

Navigators responsible for relationship building

and promotion with statutory services

IMPACT

Better informed and

confident 50+

community

Reduced isolation

Effective at engaging

people that were

previously labelled

hard to reach

CHALLENGES

Sustaining awareness

and information

current

Recruitment of

appropriately skilled

staff

Data management

Lead in time to

establish 2 way referral

Approach 2 : Care Network, Cambridgeshire

Approach

First established as Information, signposting

evolved into assisted signposting

Part of wider programme in Cambridgeshire

Staff

County Manager, 5 District Co-ordinators, Project

Support officer

Volunteer navigators – 346 on database

Identification and referral

Self referral and referral from professionals and

other organisations/services/relatives

Referrals via form or telephone

Project co-ordinator reviews all referrals and

allocates to navigator

Complex referrals

Referrals from: police, OH, hospitals, social

workers, fire service, GP’s

Referrals to: social activities, IAG, exercise classes,

statutory services and befriending

Support

Information, signposting and assisted

signposting

Complex clients supported by paid staff

Client call backs are undertaken 2 weeks after

signposting

All interactions are recorded

Starter packs are developed centrally

Volunteer navigators

District co-ordinators recruit and train volunteers

346 volunteers on the database

Recruited through: talks at local clubs, adverts in

local press, word of mouth

Most volunteers are over 50, predominately

female

Induction training, DBS and references are

compulsory.

New volunteers have a ‘buddy period’

IMPACT

The number of clients

has grown year on year

Evidence that

navigators are

improving quality of

life and reducing social

isolation

Evidence that

navigators prevented

clients needs escalating

CHALLENGES

Number of complex

cases being referred is

escalating

Lack of services

available locally

Tension between

information/

signposting and

delivering more direct

support is ongoing

Key considerations in relation to approaches

Lead in time to establish effective 2 way referrals

process

Volunteer recruitment and retention

Referral eligibility and process for managing

complex cases

Managing local intelligence to keep it up to date

and relevant

Ongoing profile and awareness raising in climate of

changing services and staff

Identifying and engaging socially isolated older

people

Exercise : group discussion

Discuss what would be the 2nkey things you would

need to consider if setting up and delivering a

Community Navigator approach in Bristol in

relation to:

- Staffing models

- Creating and managing referrals

- Model of support: signposting and assisted

signposting

- Awareness raising strategies to identify socially

isolated older people

There will be 3 regions: •North •South •Central East

Contract details

Each contract will have a maximum budget of £250,000 for 3 years. Contracts will commence by 1st April 2017

Successful bidders will be expected to:

• Work with our evaluation teams and to

collect the information required through our

Common Measurement Framework

• There needs to be one Project Lead who

coordinates the work from the contract start

date, reporting to BAB and collating

performance and data.

• Work will be done collaboratively with

partners with appropriate skills

Expectations

•Referrals – developing pathways,

allocating and managing referrals

•Volunteer Coordination

•Signposting function – directing

people into other services.

•Assisted Support function – support

to connect people with other services.

Functions

•How will you cover the region?

•What staff will be employed? How will

they contribute to the functions

•Will you use Volunteers and how will

you manage them?

Considerations for Bidders

Questions?