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5th Annual Business Analyst Masterclass
Top IT trends that can impact your role
Session agenda
• Introduction• How well do we predict trends?• Background trends• Critical thinking• Consider the inputs and others’ predictions• Key trends for a Business Analyst
Pete Clouston – Innovation Culture
Consultant, Bringing Clarityweb: www.bringingclarity.co.nzemail: [email protected]
Founder / CEO, Innovation Cultureweb: www.innovationculture.co.nzemail: [email protected]
Twitter: peteclouston
Top IT trends that can impact your role © Innovation Culture 2014
It’s all about the end user (1)• 2009
Top IT trends that can impact your role © Innovation Culture 2014
It’s all about the end user (2)• 1996
Top IT trends that can impact your role © Innovation Culture 2014
Humans steal jobs from robots
Top IT trends that can impact your role © Innovation Culture 2014
‘Humans steal jobs from robots’• Kami-sama are making a comeback• New skills• Scalability, economies of scale ≠ nirvana (at least not any more)
Drivers?• Recalls – revenue & reputational dents – but why?
Current state• DoJ fine: $1.2B (March 2014)• Stock price down 12% (calendar year)
Top IT trends that can impact your role © Innovation Culture 2014
Google buys robotics company
Top IT trends that can impact your role © Innovation Culture 2014
Google invests in robotics company• Started last year• Yet to reveal first product!
Top IT trends that can impact your role © Innovation Culture 2014
So, are robots good or badfor the bottom line?
Some are more equal than others
Top IT trends that can impact your role © Innovation Culture 2014
How well do we predict key trends?Half-century prediction from 1954
Top IT trends that can impact your role © Innovation Culture 2014
Prediction for 2004Easy to use “home computer”
Top IT trends that can impact your role © Innovation Culture 2014
How well do we predict key trends?Here’s what we got in 2004:
Top IT trends that can impact your role © Innovation Culture 2014
Web presence in 2004: Microsoft
Pull [vs push] security updates
Top IT trends that can impact your role © Innovation Culture 2014
Web presence in 2004: Google
Top IT trends that can impact your role © Innovation Culture 2014
Historic predictions: 2004• Connected objects & places• Processing & storage “in the cloud”• Decision support / analytics / data mining• Augmented reality• Linux on desktop for mainstream business users
Top IT trends that can impact your role © Innovation Culture 2014
Historic predictions: 2009• Virtualisation• Cloud computing• Business Intelligence• Unified communications• Enterprise mashups
Top IT trends that can impact your role © Innovation Culture 2014
Background tech trends?
Top IT trends that can impact your role © Innovation Culture 2014
Background technology trends today
• Architecture: tightly > loosely coupled technology elements
• Computing: internet-enabled > internet centric
• Collaboration: internal dialogue > conversations with customers, partners, public
• Implementation timescale: months & years > days, weeks, months
• Risk management: keep everything internal > react to breach of trust
• Manageability: integratable > interoperable
• Access: company only > global (public) audience
Top IT trends that can impact your role © Innovation Culture 2014
What is a given for the cloud?• Virtualisation adoption & spread: e.g. SDDC• Cloud adoption – SaaS, Infrastructure• Migration of on-premise computing + data to the cloud• Performance transparency• “pro-rata” charging – now by the minute, not per day/month
Top IT trends that can impact your role © Innovation Culture 2014
Top IT trends that can impact your role © Innovation Culture 2014
But what about Big Data?• What’s all the fuss• Adopted with gusto by vendors – nebulous identity• Makes sense of ‘disparate’ data• Enabled by proliferation of APIs, connectors• Aided by adoption of SOA• Counters the lag behind data collection
Top IT trends that can impact your role © Innovation Culture 2014
Anticipating IT Trends: what are the inputs• Moore’s Law• History – technology / business / economics• Existing technology adoption• Geography• Economics• Business trends• Vendors• (Western) societal trends
Top IT trends that can impact your role © Innovation Culture 2014
Critical thinking• Appreciation of Asian-specific tendencies & influences• Engage Critical Thinking!• Think through the big players’ take• NZ perspective• Be smart in understanding vendor messages• IT trends context – respected analyst groups offer a largely
North America / Western Europe perspective
Top IT trends that can impact your role © Innovation Culture 2014
Gartner• Mobile apps• Mobile device diversity / management• Applications• Internet of Everything• Cloud Service Brokerage• Cloud / rich client architecture + personal cloud• Software-defined network/storage/data center• Web scale IT• Smart machines – autonomous devices
Top IT trends that can impact your role © Innovation Culture 2014
Forrester• Digital convergence erodes boundaries• Digital experience delivery is king• APIs become digital glue• The Business takes care of process and intelligence• Shed yesterday’s data limitations• Sensors and devices draw ecosystems together• “Trust” & “Identity” get a re-think• Infrastructure takes on engagement – e.g. SDDC• IT becomes an agile service broker
Top IT trends that can impact your role © Innovation Culture 2014
Common elements• Internet of Everything, autonomy• Service brokerage theme• SDDC
Top IT trends that can impact your role © Innovation Culture 2014
What about New Zealand?• Trans-pacific communications cable• Data sovereignty• Unusually innovative, given population size
Top IT trends that can impact your role © Innovation Culture 2014
High Level Themes
• Business agility
• Security
• Enterprise social collaboration
Top IT trends that can impact your role © Innovation Culture 2014
Designing for business – what agility?Agility type Entities / notions impacted
Market Products, services, customers & their culture
Sales Pricing, cross/up selling, sales channels
Collaboration Seamless partner interaction
Pricing Revenue maximisation
Innovation New products / services, entry to new markets
Enabling aspects:• Requirements gathering• Technology feasibility studies• Process optimisation / re-engineering• Cognisance of meta processes
Top IT trends that can impact your role © Innovation Culture 2014
Designing for business agilityOpportunity to build upon the present technology wins:• Complex event processing capabilities• Recognition of “big data” opportunities - enabled by SOA &
APIs• Niche information delivery channels• Map out a picture of optimal business agility• Assess the gap between here and there
Top IT trends that can impact your role © Innovation Culture 2014
Security• Heartbleed et al• Zero day vulnerabilities• Whose job to find, fix, patch?• Huge scale• Identity challenge continues• Validate vendor claims
• Cyber attacks step up – more attacks, higher impact –software and hardware-based
Top IT trends that can impact your role © Innovation Culture 2014
Continued…
Top IT trends that can impact your role © Innovation Culture 2014
Security – but:• Cyber attacks step up – higher volume, higher impact – software
and hardware-based – and some we’d never be aware of• Many on one: e.g. DDoS• One on one: e.g. SQL injection• Data blackmailing• Enterprises remained tight lipped about compromises / $ costs
to fix• Growth in international cyber attacks• Attendant collateral enterprise damage
Top IT trends that can impact your role © Innovation Culture 2014
Privacy• Privacy used to be about preventing data collection – now
it’s about controlling its use, fair use• Be mindful of legislative obligations to privacy – can be
refreshingly realistic…but check with lawyers!!
Top IT trends that can impact your role © Innovation Culture 2014
Security: bigger picture• Security in the corporate culture• IT architectural principles• Software & hardware artefacts / assets• Risk analysis• Out of the box thinking• Commercial: warranties & liabilities• Dependencies – technical & relationships• Playing nicely together: departments, partners, customers
Top IT trends that can impact your role © Innovation Culture 2014
Enterprise social collaboration• Serves the whole organisation• Breaks break down groups/silos• Democratise ideas & conversations• Accelerate the adoption of new ideas• Option to invite other parties into specific conversations• Caution: if unmanaged, it’s a time waster!
Top IT trends that can impact your role © Innovation Culture 2014
Enterprise social collaborationImplementing enterprise social collaboration:
• Investigate feasibility of capable, maturing, low cost offerings• Leverage existing unified communications platform• Consider the value of tools that already work• Usability / training barrier – beware!• Leverage existing CRM
Top IT trends that can impact your role © Innovation Culture 2014
Public Sector ImplicationsNZ Government ICT Strategy 2013-2017 excerpt:
Recognition!
Top IT trends that can impact your role © Innovation Culture 2014
Public Sector Implications – do what?Pay close attention to ICT.govt.nz when considering new technologies:
• Identity – RealMe• Cloud Computing requirements• Architectural principles• Open data
Top IT trends that can impact your role © Innovation Culture 2014
Beware – and be diplomatic!!
Think critically and afresh. An increased rate of change means industry experience isn’t what it once was.
Key Messages• As a Business Analyst, grow & extend your core skills• Don’t settle for legacy systems• Keep in touch with the strategists and architects• Security – be mindful of the big picture when developing
requirements & design• Help your organisation to talk – cross silo, to/from customers• Keep learning: from perspective, history, what’s around you
What we have covered
• Historic predictions• Background technology trends• Anticipating trends: (a) critical thinking (b) inputs• Key theme 1: Business agility• Key theme 2: Security• Key theme 3: Enterprise social collaboration• Public Sector implications• Key messages
Top IT trends that can impact your role © Innovation Culture 2014
"Any sufficiently advanced
technology should be
indistinguishable from
magic."Arthur C. Clarke, 1962
Top IT trends that can impact your role © Innovation Culture 2014
Next 4 weeks• Be a facilitator / leader to the conversation• Do your homework – scope, rank, evaluate risk• Advocate based on your homework• Start a conversation with a strategist and/or architect• Evangelise explicitly – and/or implicitly in your day to day
activities• Extend (& maintain) your core Business Analyst skills• Be a Leader and a Visionary!