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BA 101 Introduction to Business
7. The Functions of Management
Managerial Functions
PlanningPlanning
ControllingControlling
OrganizingOrganizing
Leading Leading
Roles of Management
InformationalInformationalInformationalInformational
InterpersonalInterpersonalInterpersonalInterpersonal
DecisionalDecisionalDecisionalDecisional
The Planning Function
Develop Strategies for Success
Set Goalsand Objectives
Develop Action Plans
22Write Mission Write Mission
StatementStatement
33PerformPerform
SWOT AnalysisSWOT Analysis
77DevelopDevelop
Action PlansAction Plans
66Set GoalsSet Goals
And ObjectivesAnd Objectives
11DevelopDevelopA VisionA Vision
44DevelopDevelop
ForecastsForecasts
55AnalyzeAnalyze
CompetitionCompetition
Strategic Planning Process
Clarity of Vision
DevelopmentDevelopment
ExecutionExecution
ModificationModification
CommunicationCommunication
Mission Statement
Objectives Goals Philosophies
Productor Service
PrimaryMarket
Survival, Growth,Profitability
ManagerialPhilosophy
Level ofQuality
SocialResponsibility
WeaknessesWeaknessesStrengthsStrengths
OpportunitiesOpportunities ThreatsThreats
SWOTSWOTAnalysisAnalysis
Managerial Forecasts
QualitativeQualitativeForecastingForecastingQualitativeQualitativeForecastingForecasting
QuantitativeQuantitativeForecastingForecastingQuantitativeQuantitativeForecastingForecasting
StatisticalStatisticalComputationsComputations
StatisticalStatisticalComputationsComputations
IntuitiveIntuitiveJudgmentsJudgments
IntuitiveIntuitiveJudgmentsJudgments
ConsumerConsumerResearchResearchConsumerConsumerResearchResearch
HistoricalHistoricalDataData
HistoricalHistoricalDataData
Competitive Analysis
Differentiation Differentiation
Cost Leadership Cost Leadership
FocusFocus
Company Goals andObjectivesCompany Goals andObjectives
Sets StandardsSets Standards
Boosts MotivationBoosts Motivation
Gui
des
Act
ivity
Gui
des
Act
ivity
Clarifies ExpectationsClarifies Expectations
Broad, Long-Range Broad, Long-Range Target or AimTarget or Aim
Broad, Long-Range Broad, Long-Range Target or AimTarget or Aim
GoalsGoals ObjectivesObjectivesObjectivesObjectives
Specific, Short-Range Specific, Short-Range Target or AimTarget or Aim
Specific, Short-Range Specific, Short-Range Target or AimTarget or Aim
Tactical Plans
Operational Plans
One-Three Years
Less Than a Year
MiddleManagers
First-Line Managers
Ma
na
ge
men
tTim
e F
ram
e
Crisis Management
MaintainMaintainOperationsOperationsMaintainMaintain
OperationsOperationsMinimizeMinimizeDamageDamageMinimizeMinimizeDamageDamage
OpenOpenCommunicationCommunication
OpenOpenCommunicationCommunication
Contingency Contingency PlansPlans
Contingency Contingency PlansPlans
The Organizing Function
Employee ActivitiesEmployee Activities
Facilities and EquipmentFacilities and Equipment
Decision MakingDecision Making
SupervisionSupervision
Resource DistributionResource Distribution
The Management Pyramid
First-lineFirst-lineManagersManagers
MiddleMiddleManagersManagers
TopTopManagersManagers
The Management Pyramid
First-lineFirst-lineManagersManagers
MiddleMiddleManagersManagers
TopTopManagersManagers
President, CEO, VP •Make long-range plans•Establish policies•Represent the company
The Management Pyramid
First-lineFirst-lineManagersManagers
MiddleMiddleManagersManagers
TopTopManagersManagers
•Implement goals•Make decisions•Direct first-line managers
Controller, MarketingManager, Sales Manager
The Management Pyramid
First-lineFirst-lineManagersManagers
MiddleMiddleManagersManagers
TopTopManagersManagers
•Implement plans•Oversee workers•Assist middle managers
Office Manager, Supervisor, Foreman,Department Head
The Leading Function
Managers Leaders
Position PowerPosition Power
IntellectualIntellectualRationalRational PracticalPractical VisionaryVisionaryInspirationalInspirational EmotionalEmotional
Personal PowerPersonal Power
Leadership Qualities
Social Quotient (SQ)Social Quotient (SQ)
Change Quotient (CQ)Change Quotient (CQ)
Intelligence Quotient (IQ)Intelligence Quotient (IQ)
Emotional Quotient (EQ)Emotional Quotient (EQ)
Leadership Styles
AutocraticAutocraticAutocraticAutocratic
Laissez-FaireLaissez-Faire
DemocraticDemocraticDemocraticDemocratic
ContingencyContingencyContingencyContingency
Leader Behavior Continuum
Management-CenteredManagement-CenteredLeadershipLeadership
Employee-CenteredEmployee-CenteredLeadershipLeadership
AuthorityAuthorityof Managerof Manager
Freedom Freedom For WorkersFor Workers
ManagerManagerMakesMakes
DecisionDecision
ManagerManager““Sells”Sells”
DecisionDecision
ManagerManagerPresentsPresents
IdeasIdeas
ManagerManagerMakesMakes
TentativeTentativeDecisionDecision
ManagerManagerPresentsPresentsProblemProblem
Manager Manager SetsSets
DecisionDecisionLimitsLimits
EmployeesEmployeesMakeMake
DecisionDecision
Types of Leaders
Transactional Transformational
Meeting Established GoalsMeeting Established Goals
Clarifying Organizational RolesClarifying Organizational Roles
Securing Correct ResourcesSecuring Correct Resources
Inspiring EmployeesInspiring Employees
Finding Creative SolutionsFinding Creative Solutions
Promoting SuccessPromoting Success
Additional Leadership Functions
CoachingCoaching MentoringMentoring
Meeting with employeesMeeting with employees
Discussing problemsDiscussing problems
Offering suggestionsOffering suggestions
Encouraging solutionsEncouraging solutions
Guiding employeesGuiding employees
Explaining office politicsExplaining office politics
Serving as role modelsServing as role models
Providing valuable adviceProviding valuable advice
Managing Change
PresentSituation
Processof Change
NewSituation
Identify WhatNeeds to Change
Identify Forces For and Against Change
Select the BestApproach
Reinforce andMonitor Behavior
Organizational Culture
EmployeeEmployeeInteractionsInteractions
EmployeeEmployeeInteractionsInteractions
CommunicationCommunicationPatternsPatterns
CommunicationCommunicationPatternsPatterns
BusinessBusinessConductConduct
BusinessBusinessConductConduct
AttitudesAttitudesAbout WorkAbout Work
AttitudesAttitudesAbout WorkAbout Work
AppropriateAppropriateAttireAttire
AppropriateAppropriateAttireAttire
The Controlling Function
Monitoring Progress
Resetting The Course
Correcting Deviations
The Quality Control Cycle
4. Adequate 4. Adequate No ActionNo Action
4. Adequate 4. Adequate No ActionNo Action
3. Compare3. CompareTo StandardTo Standard3. Compare3. CompareTo StandardTo Standard
4. Inadequate 4. Inadequate Take ActionTake Action
4. Inadequate 4. Inadequate Take ActionTake Action
1. Set 1. Set StandardsStandards
1. Set 1. Set StandardsStandards
2. Measure2. MeasurePerformancePerformance2. Measure2. Measure
PerformancePerformance
ReevaluateReevaluateStandardsStandardsReevaluateReevaluateStandardsStandards
CorrectCorrectPerformancePerformance
CorrectCorrectPerformancePerformance
Set StrategicSet StrategicGoalsGoals
Set StrategicSet StrategicGoalsGoals
ManagementManagementSkillsSkills
InterpersonalInterpersonal
TechnicalTechnical
AdministrativeAdministrative
ConceptualConceptual
Decision-MakingDecision-Making
The Decision-Making Process
Recognize andDefine the Situation
Recognize andDefine the Situation Identify OptionsIdentify Options Analyze OptionsAnalyze Options
Select the BestOption
Select the BestOption
Implement the Decision
Implement the Decision
Monitor and Evaluate the Results
Monitor and Evaluate the Results