Azuga Fleet Customer Success Story

Tribus ServicesUtilities, municipalities and cooperatives rely on Tribus Services, a Corix Company, to optimize technology and promote sustainable use of electric, gas and water resources. It provides end-to-end smart metering and utility services for electric, gas and water utilities.

Tribus Services offers the experience, depth of services and commitment to transparency customers in major cities as well as rural communities need. Nearly 75% of their vehicles are class 1 vehicles - Chevys, Jeeps and Ford vehicles.

Safety is incredibly important to the success of our business. Azuga has helped us positively modify driver behavior.”

Kerry Waedekin, Fleet Manager

www.azuga.com

Challenges Long contracts Installation time and up-front costs Safety first initiative

Solutions Month to month Plug & play solutions to install on your own time

Reporting functionality in Azuga’s platform capture real-time data. Driver scorecards modify bad behaviors and reward positive changes.

Results No long term contracts Azuga understands all business are not the same. Month to month terms are great for businesses that run on contracts or are growing quickly.

No up-front cost and no vehicle downtime Keep your technicians on the road with a plug and play solution. Installation is quick and painless.

Dashboard and driver scoreboard is invaluable Each driver knows how they are driving each day, making improvement by setting goals. Management can see how the drivers are performing at any given moment.

Customer-centric Flexibility of a Fleet Solution

Flexibility was extremely important in the decision making process for Tribus Services. They needed an open contract, month-to-month, due to the contract nature of the business. Not only month-to-month contracts, they needed invoicing by project since each contract was treated separately for them internally.

At any given time, Tribus Services could have 500 to 800 vehicles on the road. They could have a contract end, where they needed to take off 100 vehicles on a given day, and add 200 the following week.

Kerry Waedekin, fleet manager, was looking for some specifics that most providers could not cater to. However, Azuga provided invoicing solutions to make the process efficient for Tribus Services. Azuga’s plug and play functionality allowed Tribus Services to do away with the set-up costs it faced previously, and save thousands of dollars. With the help of geofencing, safety alerts, maintenance alerts and more, there is a decrease in speeding incidents, accidents, fuel costs, idling, and hard braking.

888-790-0715 | info@azuga.com | www.azuga.com© 2019 Azuga, Inc. All rights reserved.

It’s so easy to do business with Azuga. No long-term contract, a great customer success team, and we can flow with their plug and play solution.”

Ongoing Commitment to Fleet Safety

Tribus Services is a dream customer for Azuga because they are a vigilant company and dedicated to ingraining safety in all that they do. They adhere to regulations and meet industry best practices. They maintain their equipment and reward and recognize safe work practices and behaviors.

As part of their drivers’ quarterly reviews, Tribus Services uses Azuga Safety Scores for each teammate. Driver scores and rewards motivate the team to outdo each other in a healthy competitive environment.

Supervisors coach those drivers who are high risk and on the watch list. The driver scores translate to a safety measure that is used as a recognition tool. They have a negligible average of 0.031 events per 100 miles which is significantly lower compared to the industry average of 1.64 events per 100 miles. Leadership encourages better performance through measurable results.

What's particularly notable about this fleet is its maintenance record.Most of the vehicles are 4 years old, yet on an average 7.91% of the vehicles in the fleet have recorded DTC (Diagnostic Trouble Code) events compared to 24.89% of vehicles in their SIC (Standard Industrial Classification). Superior maintenance not only translates into longer vehicle life, it also improves safety.

Building a close relationship with Azuga’s customer success department ensured Kerry has the best experience possible. His dedicated customer success manager is always there when he has questions or issues.

Safety is a number one priority and it also helps to win new business. A clean safety record keeps Tribus Services competitively placed among other utility service providers. With 46% more stops than the industry average in a given month, their productivity is a compelling factor when winning new contracts.

Azuga Fleet Customer Success Story

Tribus Services

Percent of Poor Drivers HA Score HB Score Speeding Score Overall Score5.32 85.99 97 93.35 93.9