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Azotel SIMPLer, la singola piattaforma software per gestire in modo semplice e completo il business del service provider,
dall'erogazione del servizio alla fatturazione
Azotel SIMPLer, the global single software platform to manage fully and easily your service provide business - from service
provisioning to billing
John O’Hare [email protected] www.azotel.com
Azotel Technologies- Started as a WISP in 2002.
- Now deployed in excess of 90 Networks worldwide:• 90 Operators in 22 countries across 4 continents • 50 Subscribers to Operators servicing 10’s of Thousands
We are about Enabling Profit Delivery to Shareholders
• Initially saw exponential growth and then hit a barrier
• To deal with the growth Azotel had to apply multiple separate applications to accommodate
• The Founder saw this as the Single largest barrier to Success and Started the process to Develop SIMPLer
- SIMPLer is designed by people who know what's involved in running a successful WISP
Enabling Profit Delivery
Access Technology Agnostic Any radio equipment, DSL, cable etc.
Single Platform used for all business functions:
Enforces Proven Repeatable Process
Subscriber Information Management PLatformS I M PL
Data not entered twice anywhere in your business.No issues caused by conflicting or incomplete data.
Encompasses Best Practices from around the world.
BandwidthManagement
End-UserPortal Helpdesk
InventoryManagement
Provisioning
Billing
NetworkMonitoring
Auto Disconnect
CoverageChecking
Reports
CRM
Typical Service Operator Focus
HotspotSupport
Helpdesk Billing and Payments
Map & Coverage Chk.
Reporting
Hotspot Support
End-User Portal
Auto Disconnect
Inventory Mgmt.
Network Monitoring
Bandwidth Mgmt.
Install, Provisioning
CRM
Bandwidth Management
Customer 1
Customer 2
Customer 3
Customer 4
Customer 5
Customer 6
Customer 7
Customer 8
Customer 9
Internet Feed
Total available bandwidth for WIB.
Traffic Shaping Buckets allow you to sub-divide available bandwidth into smaller increments.
Assignment of customers to buckets allows control over uplink & downlink rates, PIR/CIR and contention ratio.
Dispatch, Installation and Provisioning
Automated CPE provisioning for:
Minimises configuration by installer, simplifying process, reduces error rate.
Data is synchronised between Google Calendar and SIMPLer, to ensure everything is kept up to date.
Integration with Google Calendar allows dispatch/installation scheduling using a user-friendly GUI.
Automated provisioning support for other radio equipment vendors can be easily added.
Work Orders are auto generated and fully customizable
Costing calculated by engineer / job
End-User Portal
The End-User Portal allows subscribers to view their account and perform common actions.
view and edit their personal informationOpen Support ticketview and edit their payment methodview their current balancedownload pdf versions of invoicesmake a payment view their data usageview and purchase hotspot tokensrun a speed test, and more.
The functions provided by the portal are configurable, so operators can disable any function that they don’t want to make available to their customers
Fully Customisable and brandable
Integrates into operator’s website
Mapping and Coverage Checking
Positions of customers and equipment can be viewed on Google Maps or Google Earth.
Subscribers can be plotted by status or type, which can be used to help plan expansion of the network.
Intergrated coverage checker is available. This allows you to determine line of sight from Access Points to a potential customer, taking into account factors like Fresnel Zone clearance and path loss.
Point to Point testing between any two network points or any two custom points.
Inventory Management
SIMPLer maintains equipment inventory.Equipment can have a status of “use”, “stock” or “fault”:
Record equipment by
SIMPLer automatically matches CPE to Parent AP to Tower
Use: Equipment is currently in serviceStock: The warehouse the stock is currently located inFault: a trouble ticket can be associated with the item to ensure the fault is resolved
•IP address•MAC address•Unit value•Purchase Order number•Serial Number etc
Complete list of all equipment becomes company Assett Register
Bulk upload of equipment via Upload Tool
Hotspot System
Hotspot service is supported via our own Hotspot-In-A-Box (HIB) or MikroTik RouterBoards.
Ability to define tokens based on time and/or data limits.
Ability to provide free trial service for limited time periods
Statistics on hotspot and token usage, to help refine service offerings.
Customers can purchase new tokens via End User Portal.
Hotspot portal pages can be customised with operator branding.
Billing and Payment ProcessingMultiple payment methods are supported, including automatic payments via direct debit, e-checks and credit cards. Interfaces to the most common payment gateways are available, including Authorize.Net, IP Pay, Moneris, Realex, PayPal and Payment Express. Usage-based billing is supported, which allows subscribers to be charged based on the amount of data that they use. An integrated debtors ledger and numerous financial reports are also available.
Auto Notification, Throttling and DisconnectSIMPLer can monitor subscribers who have invoices which are overdue, and/or subscribers who have exceeded their weekly or monthly data cap. When pre-defined thresholds are exceeded, the affected subscribers can be automatically notified, throttled (so that they remain online, but the speed of their connection is reduced) or disconnected
Bandwidth ManagementThe optional WISP-In-a-Box (WIB) provides bandwidth management and traffic shaping capabilities. Customers can be grouped into buckets with pre-defined uplink and downlink speeds and contention ratios, with the WIB managing traffic to ensure that customers remain within their allocation. Peer-to-Peer traffic can also be restricted.
Dispatch, Installation and ProvisioningSIMPLer automates as many of the steps required to provision a new customer as possible, thereby simplifying the process that the installer goes through and eliminating possible causes of error. It also provides a graphical scheduling facility based on Google calendars for installs and repairs, which includes the ability to send daily email notifications to each installer outlining their tasks for the following day.
End-User PortalThe End-User Portal provides end customers with online access to information about their account. Customers can view and edit their account details, payment method and equipment details, can see their current balance and previous invoices, make electronic payments, purchase hotspot tokens, view their data usage, run a speed test, and more.
Mapping and Coverage CheckingThe positions of all of your customers can be overlaid on both Google Maps and Google Earth, so you can see their locations graphically. This allows operators to identify clusters of potential customers in areas where they do not currently provide coverage. An integrated coverage checker is also available, which determines whether line-of-sight is available from an access point to a potential customer taking into account the terrain in between.
Inventory ManagementDetails of equipment that is in use and in stock can be managed within SIMPLer. This allows an operator to manage not just the equipment that is assigned to each customer, but equipment that is available for use for new installs across multiple warehouse locations. Parent-child relationships can be created and maintained automatically, so that the entire hierarchy of the equipment in the network is maintained in SIMPLer.
Flexible ReportingOperators can securely connect to the SIMPLer database using an external reporting package such as Crystal Reports, Jasper Reports or another product of their choice. This allows operators to create and run their own complex queries whenever they want.
Customer Relationship ManagementAzotel’s SIMPLer platform manages all of the data for a customer, or potential customer, from start to finish. This is presented in a user friendly, easy to navigate interface, which means that the required information is always quickly and easily accessible. The platform also provides integrated trouble ticketing and sales tracking systems. Operators can also add their own custom fields to the customer record, and attach files of any type.
Network MonitoringSIMPLer monitors the health of the network, and identifies any equipment that is unreachable. When this happens, alerts can be sent via email and/or SMS, so that you’re notified of potential problems immediately. SIMPLer also provides usage graphs for individual customers and equipment, and many other diagnostic tools and statistics.
Hotspot SystemHotspot services can be provided using Azotel’s optional Hotspot-In-a-Box (HIB), or a MikroTik hotspot controller. Both free and paid services can be provided, with purchased tokens being limited by time and/or data. The portal pages used during the sign-up process can be easily customized with an operator’s own images and branding.
Most operators focus on Network
SIMPLer operators are enabled to focus on business
SIMPLer operators have consistently reduced costs
SIMPLer operators produce more profits
SIMPLer operators develop a saleable business
SIMPLer operators have a tangible exit
SIMPLer operators create sustainable businesses
Case Study Example
Competitive Advantage
Rollout Time
Capital Cost - Core Network (Ratio)
Operating Cost – (Ratio)
Customer Care
Flexibility and Agility
Reliability
Research and Development
Risk
4 Months 30 Days
5 1
5 1
Ad-Hoc Professional
Poor Greatly Enhanced
Variety of Equipment Standard
None Included
High Low
Investor Attraction Low / Medium Very High
Exit Potential Exit Medium Very High
Competitors SIMPLer
Bridged Networks
FlatRouted
Radius Networks
Technical Deployment Options
WIB performs access control and bandwidth Management
WIB(WISP-In-a-
Box)
Hosted: Located in our data center.OrDedicated: Located in operator’s own data center.
SIMPLer
Server
Accessible from anywhere.
Bridged Network Deployment Flat / Routed
Access NetworkCore NetworkOperation / Business Support
RADIUSServer
SIMPLer
Server
Access NetworkCore NetworkOperation / Business Support
3rd party bandwidth manager
supporting RADIUS.
.
Radius Network Deployment
Accessible from anywhere.
NAS Server
SIMPLer
ServerandRADIUSServer
WIB(WISP-In-a-
Box)
orRADIUSServer
Accessible from anywhere.
Access Network - Technology agnostic
Other Wireless
DSL
Cable
Satellite
Process Flow – Operator Startup
Process Flow – Operator Startup
Grazie / Thank You
www.azotel.comwww.cambiumnetworks.com
www.aikomtech.com
John O’[email protected]
sk: oharejm: +353-87-051-7143
