THEMERCYtouch 15

WATTS LIBRARYFiction books, medicalresources, magazines,newspapers and laptopsare available to patientsand their families.

HAND HYGIENE(FOAM)Antibacterial handfoam is mounted bothon the exterior andinterior of each room,allowing staff andvisitors to disinfecthands before enteringand after leaving aroom.

SPIRITUAL CAREAs an integral part ofthe healing missionbased on our founders,the Sisters of Mercy,MercyMedicalCenter’s Pastoral Carestaff members providespiritual and emotionalsupport to patients,their families and staff.

PERSONAL FLATSCREEN TVChannel 21:Mercy’spatient educationchannel; Channel 5:Our Lady of MercyChapel and services;Channel 19: Newbornchannel exclusive toMercy’s Birthplace.

Mercy is the onlyhospital in the Corridorto offer all-private acutecare rooms, which resultin less pain medication,reduced infection risks,better rest and improvedhealing.

PRIVATE SUITES

PATIENTHANDBOOK

Operated by theMercyMedicalCenter Auxiliaryand staffed byemployees andvolunteers, theshop has a largeselection ofmerchandise.

MERCY FLOWERS& GIFTS

Antibacterial soapstations are locatednear all sinks.

HAND HYGIENE(SOAP)

Mercy patients are able to order what theywant from the Room Service menu, any time ofthe day, seven days a week. Nutrition assistants oneach floor are available to provide individualizedconsultations.

ROOM SERVICE

PRIVATEBATHROOM

Patients’ ElectronicMedicationAdministration Record (eMAR)information is displayed onWorkstationsonWheels (WOWs) to cross-check data.(To learn more about BMV/eMAR,see article on page 10.)

EMAR

A team of Hospitalists specializein the care of inpatients.

HOSPITALISTHospitalists are physicians who

specialize in the care of inpatients.

HOSPITALIST

Both are delivered topatients byvolunteers. Flowersand gifts available forpurchase at MercyFlowers &Gifts.

FLOWERS& MAIL

Patientkeeperis an electronicapplication whichprovides physiciansaccess to clinical datasuch as patient history,lab results, notes, andvisit informationanytime and anywhere.It can be accessed viaa wireless laptop,desktop computeror a handheld device.

PATIENTKEEPER®

One remote does itall: patients easilycontrol roomtemperature, windowblinds, TV andnurse’s call button.

PERSONALREMOTE

QuietQuietTimeTime11 tto 2 p.m.o 2 p.m.

Shshshsh ...Shshshsh ...

12 SUMMER 2009 www.mercycare.org

The handbookcontains helpful andvaluable informationfor patients stayingat Mercy.

Large, roomybathrooms featuresupport bars and acall button forimmediate assistance.

VOCERAMercy nurseswear Vocerabadges, which arewireless comm-unications toolslinked to thetelephonesystem, thenurses’ stationand patientmonitors.

MERCY NURSESPatient-centered,professional care isprovided by nursingstaff.

WHITE BOARDSMedical staff writeindividualized plans ofdaily activities, goalsand accomplishmentson white boards foreasy viewing.

CONDITION HBesides being a wayto keep in contactwith friends andrelatives, the telephonemay be used by anypatient or familymember to dial theoperator as anadditional resource toaddress the needs ofa patient.

Ruby Slipperseasily identify patientsat risk for falling.

RUBY SLIPPERS

AWARDS & CERTIFICATIONSMostWired Innovator from 2008MostWired Survey and Bench-marking Study

Three-Year Approval withCommendation from theCommission on Cancer (CoC)of theAmerican College ofSurgeons (ACoS)

Leading hospital in a national samplestudy conducted by the Institute forHealthcare Improvement (IHI)

AHA’sGold PerformanceAwardfor sustained coronary arterydisease care

First and only hospital inCedar Rapids to receive ICAELaccreditation for qualityechocardiographic services

Chest Pain Center Accreditationfrom The Society of Chest PainCenters (SCPC)

HomeDialysis Program received the2008 “Pursuit of Excellence” awardfrom Baxter Healthcare

Pain ProgramAccreditationby the American Academy ofPainManagement

IHINational mentor hospitalfor reducingMethicillin-ResistantStaphylococcus Aureus (MRSA)

Hand hygiene campaign earned2008 Innovations in Patient CareAward from the IowaOrganizationof Nurse Leaders Quality&Awards

2008 Excellence in Innovationaward from The Advisory Board’sSpend Compass program

Gold Seal of Approval®

from The Joint Commission forPrimary Stroke Centers

First hospital in the U.S. to receivecertification by The JointCommission for Heart Disease andWomen program

ElevenMercy nurseswere honoredas 100 Great IowaNurses for 2009

Commissionon Cancer

GOLD2008

CORONARY ARTERY DISEASE

GETWITH THE

GUIDELINES

QUIET TIMETo promote rest andrelaxation of patients,Mercy’s “Quiet Time”is from 1 to 2 p.m.During this hour, staffwill not disturbpatients withnonessential,routine care.

STANDARDIZEDCONCEALED SUPPLYCUPBOARDSProviding medicalsupplies for eachpatient (no sharingbetween patients)reduces risks forinfection; convenientaccess to suppliesincreases efficiency ofmedical staff.

MYLAR BALLOONSOnlyMylar balloonsare allowed atMercyto avoid the potentialfor latex allergies.

THERMOSTATPatients mayadjust roomtemperature forcomfort.

SOFA BEDPatients’familymembers maystay overnightin their roomsto provideadded comfortand support.

100 greatiowa nurses

courage, competence, commitment

Mercy's Hospitalist teamprovides care for inpatients.Pictured are (left) Teresa Coker,ARNP, Hospitalist ProgramTeam, and (center) IrfanAnkolkar, MD, Hospitalist.

BesideMedicineVerification (BMV) worksin conjunction with theeMAR by using a hand-held scanner. (To learnmore about BMV,see our article on page 10.)

BMV