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Aviation Security Training. Incident Management Module 1 Incident Planning. Background. ICAO Security Manual National Organization Recruitment, Selection, Training Airport Design Preventive Security Measures Crisis Management. Background. ICAO Security Manual National Organization - PowerPoint PPT Presentation
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Aviation Security TrainingIncident Management
Module 1
Incident Planning
Background
ICAO Security Manual
1.National Organization
2.Recruitment, Selection, Training
3.Airport Design
4.Preventive Security Measures
5.Crisis Management
2
Background
ICAO Security Manual
1.National Organization
2.Recruitment, Selection, Training
3.Airport Design
4.Preventive Security Measures
5.Crisis Management
3
ICAO Documents
• Annex 14 – Emergency Plans
• Annex 17 -- Contingency Plans
• Security Manual Volume V - Crisis Management
• Airport Services Manual Part 7 - Airport Emergency Planning
4
Volume V
2.1.1: Contingency, Emergency, Occurrence and Crisis Management plans in accordance with the National Civil Aviation Security program
5
“Incident”
Levels of Planning
Emergency Plan for incidents occurring at or
around the Airport
Emergency Plan for incidents occurring at or
around the Airport
Contingency Plan
Contingency Plan
Contingency Plan
Contingency Plan
Contingency Plans
Contingency Plans
6
ObjectivesSummarize the General Principles of
Incident ManagementReview the Components of an Incident
Management PlanDesign an Incident Management
ExerciseParticipate in an Incident Management
ExerciseEvaluate the Results of the Exercise
7
Agenda
Introductions & OverviewGeneral PrinciplesIncident Response PlanningDesign a Tabletop ExerciseParticipate in a Tabletop ExerciseEvaluate the ExerciseDesign and Evaluate Exercise II
8
Ground Rules
•Hours•Cell Phones•Others?
9
Workbook
• Reference
• Tools
• Samples
• Templates
10
Assessment
11
Assessment
12
0
10 Minutes
5 10
Introductions
NamePosition and Role in Incident ManagementYears of Experience in the RoleExpectations for this course
Introductions
NamePosition and Role in Incident ManagementYears of Experience in the RoleExpectations for this course
0
15 Minutes
7.5 15
Incident Management Planning
15
Incident Management Plan: Purpose?
a) Transfer of operations
b) Delegation authority
c) Assignment of responsibilities
d) Authorization for actions
e) Co-ordination of efforts
f) Safe continuation or return to normal operations as soon as possible
16
Incident Management Plan:Mutual Aid Agreements
a) Clarification of responsibilitiesb) Establishment of a single on-
scene Commanderc) Designation of communication
priorities at the accident sited) Organization of emergency
transportation facilitiese) Legal authoritiesf) Heavy equipment
17
Part 7 Activity
Team 1: 1.1.1 – 1.1.4
Team 2: 1.1.5 – 1.1.8
Team 3: 1.1.9 – 1.1.12
Team 4: 1.2.1 – 1.2.3
Key Points
18
Part 7 Activity
Team 1: 1.1.1 – 1.1.4
Team 2: 1.1.5 – 1.1.8
Team 3: 1.1.9 – 1.1.12
Team 4: 1.2.1 – 1.2.3
Key Points
0
15 Minutes
7.5 15
19
Attack on Glasgow Airport
21
Glasgow Airport
• Located 7 miles west of Glasgow, Scotland near the town of Paisley
• Handles approximately 9 million passengers/year
22
The Incident
• On Saturday, June 30, 2007 at 15:11 a burning Jeep Cherokee rams directly into a door of the main terminal check in area
• The driver and a passenger escape the vehicle and are arrested at the scene.
23
The Situation
• Approximately 1,100 departing and arriving passengers
• 3,000 passengers in the terminal
• About 700 staff
24
The Situation
• Witnesses send images worldwide on the internet
25
The Situation
• Fire alarms sound and Terminal is evacuated
• Sprinkler heads activate and several thousand liters of water pour into the building
• The sprinklers cannot be shut off
• The fire spreads from the Jeep to the front of the terminal structure and to the canopy above the doors
• Propane canisters are observed in the burning Jeep
26
The Response - Fire• Initial response from local Rescue &
Fire Fighting using water
• Airport Fire unit arrived with a foam truck
• A total of 30 fire vehicles involved
• Fires under control in 15 minutes
• Extinguished within 30 minutes
27
The Response - Police
• Suspects taken into custody
• Inner courtyard sealed off for evidence collection
• Traffic re-routed
• Evacuation and interviewing of 4,500 passengers and staff
28
The Response – Local Government
Evacuated travelers, including some who were left in aircraft for up to ten hours after the event, were accommodated overnight in the Scottish Exhibition and Conference Centre.
29
The Response – Media
• Media Relations Team handled over 800 calls in the first 24 hours
• Constant live TV coverage broadcasting from Glasgow Airport through July 3, 2007
30
The Response – Media
• Glasgow Airport website received 130,000 visits the week after the incident, compared to 6,000 the week before
• Airport Leadership adapted a “Business as Usual” message for the public
31
The Timeline
• Initial Attack – Saturday, June 30
• The first post-attack flight arrived Sunday, July 1
• Main terminal reopened Sunday, July 1
• Half of main terminal front door repaired by July 6
• All of main terminal front door repaired by July 27
32
Lessons Learned
• Develop strong working relationships with local police, fire, medical
• Identify several people for staff positions in the response/recovery effort in order to rotate people on regular shifts
• Include a method for reaching out to all stakeholders in the Communications plan (airlines, vendors, contractors, etc.) simultaneously
• Plan Ahead!
33
Quote
Our airport suffered what could have been a catastrophic event, was is just good luck? I think not. From identification of our risks, through to the mitigation of the risks, the plans in place and, most importantly, well trained and competent staff, we were able to demonstrate that incident management is an essential part of our ongoing lives.
Glasgow Airport
Head of Compliance
34
Incident Management
Part 7: The Plan
• Types of Incidents• Agencies Involved• Responsibilities of each Agency in each Type• Emergency Operations Centers• Command and Coordination• Grid map• Information on Offices• Triage and Medical Care• Communications• Exercises
36
Types of Incidents
• Involving Aircraft On/Off Airport• Aircraft Accident• Full Emergency• Local Standby
• Not Involving Aircraft
• Compound
37
Incidents Activity
• 3 Types of Local Incidents
• Varying in Severity • A. High• B. Medium• C. Low
38
Incidents Activity
• 3 Types of Local Incidents
• Varying in Severity • A. High• B. Medium• C. Low
0
10 Minutes
5 10
39
Incident Risk Assessment
Impact
Probability
40
Impact
1. Intensity2. Scrutiny3. Business Operations4. Image5. Bottom Line
Risk Impact Scale
0
10
41
Probability
0% 100%
42
Impact/Probability Matrix
0% 100%
0
10
43
The Plan
• Agencies Involved
• Responsibilities of each agency in each emergency incident
44
Agency Responsibilities Activity
• 3 Types of Local Incidents
• List Agencies and Responsibilities
45
Agency Responsibilities Activity
• 3 Types of Local Incidents
• List Agencies and Responsibilities
46
0
10 Minutes
5 10
Operations Center
• Emergency Operations Center
• Mobile Command Post
47
Command and Coordination
Commander
1.Rescue and Fire Fighting Officer in charge
2.Incident Commander (IC)
Coordinators
• Police, Fire, Medical, Airport Operations, Media, etc
48
Grid Map
1. Airport
2. Airport and Surrounding Community
49
Information on Offices
Office Telephone Numbers
50
Triage and Medical Care
51
Communications
• Continuous
• Primary & Back-up
• Telephones (Cell and Hard-wired)
• Radios
• Runners
• Megaphones
52
Activity - Communications
• 3 Types of Local Incidents
• Illustrate Communication Paths
• Primary and Back-up
ATCT
EOC
Fire
53
Agency Responsibilities Activity
• 3 Types of Local Incidents
• Illustrate Communications Paths
• Primary and Back-up
54
0
10 Minutes
5 10
Day 1 Review
• ICAO Documents
• General principles of Incident Management
• Risk Assessments
• Components of an Incident Management Plan
55