Avaya one-X Agent running on the WindowsXP computer. However, agent can hear anincoming voice communication.1. On the Windows XP computer, clickStart > Run.2. In the Openfield, enter Dxdiag.exe.The DirectX Diagnostic Tool windowappears.3. Open the Sound 2tab and move theHardware Sound Accelerationsliderto Basic acceleration.4. Click Exit.5. Restart Avaya one-X Agent.

Avaya one-X Agent is not getting the ziptone.Verify whether the station-agent andapplication is set to Auto Answer

The remote party cannot hear the agentvoice.Verify one or all of the following:• Ensure that the agent has defined thecorrect sound device in the Avaya one-XAgent client at System Options> AgentPreferences> Audio> Advanced.

•Ensure that the sound device is configuredcorrectly through Windows.• Ensure that excessive background orpersonal computer noise are notpreventing voice transmission.• Ensure that the agent has not muted themicrophone or headset

Agents cannot make calls.Perform one of the following actionsEnsure that an incorrect Codec is not inuse.• Ensure that the network can support thebandwidth required for Voice-over-IP

I have had similar issues with OneX Communicator, Cisco VPN and one way audio.  I could take inbound calls without issue, but outbound calls would not give me audio.

Remembered a setting in the Cisco Virtual adapter in the Network Connections.  I De-Selected the "QoS Packet Scheduler" in the Cisco Adapter properties, and I can now make & receive calls with no audio issues.  Using a Plantronics CS50-USB headset.  

Hope this helps someone :)

How to login into OneX Communicator.

  Sebastian Dobre   5 Comments

Avaya OneX Communicator is a softphone delivered by Avaya. You can use it when you are connected remotely or you can use it to control your phone (rather then pressing the keys). I’ll quickly go over the steps required to setup Avaya OneX Communicator:

First, you have to know that in order to login you will need a CLAN ip address. You can find the CLAN where your phone is registered by running the command status station and noting the ip address. See bellow an example

As you can see you have to navigate to the 4th page and note down the Switch-End IP  Address. This is the ip address that will be used to configure the OneX Communicator. You can also utilize any other CLAN Address if you wish.

Once you got the ip address in order to configure the application, open it then before you login press the small arrow button on the upper left and select settings.

Once you are presented with the setting screen (will go over all the settings in another article) , add the ip address in the field (in my case it was 192.168.1.15 – in your case it might be different). In order to add the address just press the Add button. You can add multiple addressed in here in case you want to manage failover. You can also add your extension and your password in here (these are the settings that you’ve added to the station – see adding a station – part 1)

Once you are done with the setup and you press the Log On button in the Avaya OneX Communicator application, you will be presented with a screen where you can specify the type of connection that you will establish.

My Computer will use your computer’s headset and your computer will be used to controll the phone. Your office phone will be “logged off” and will not be able to receive new calls. It will take up to 20 minutes for the phone to relogin after you are done using (read close) the Avaya OneX Communicator.

Desk Phone will use your phones audio path (headset) but you can controll the phone from the application as well. Basically, you can dial a number from your PC as well if needed (or from a webpage for example) but you can also use your phone. Your phone will still be connected regardless of the state of the OneX Communicator application.

Questions ? Use the form bellow if you wish.