Avaya Ipoffice 5 Manager Manual

IP Office 5.0Manager 7.0

15-601011 Issue 23h - (16 July 2009)

2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Link Disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USERS ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http://support.avaya.com/LicenseInfo/ (GENERAL LICENSE TERMS). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. Designated Processor means a single stand-alone computing device. Server means a Designated Processor that hosts a software application to be accessed by multiple users. Software means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. Hardware means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User. License Type(s): Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose. Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Third-Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (Third Party Components), which may contain terms that expand or limit rights to use certain portions of the Product (Third Party Terms). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avayas web site at: http://support.avaya.com/ThirdPartyLicense/ Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to: [email protected]. For additional support telephone numbers, see the Avaya Support web site (http://www.avaya.com/support). Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc. in the United States of America and other jurisdictions. Unless otherwise provided in this document, marks identified by , and SM are registered marks, trademarks and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. Documentation information For the most current versions of documentation, go to the Avaya Support web site (http://www.avaya.com/support) or the IP Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase/). Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is 1 800 628 2888 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support.

Manager IP Office 5.0

Page 2 15-601011 Issue 23h (16 July 2009)

Contents

Contents1. Manager1.1 What is New in 5.0 ..................................................................... 1.2 Installing Manager ..................................................................... 1.3 Starting Manager ..................................................................... 1.4 Connecting Manager to IP Office ..................................................................... 1.4.1 Scenario 1 ............................................................................ 1.4.2 Scenario 2 ............................................................................ 1.4.3 Scenario 3 ............................................................................ 1.4.4 Scenario 4 ............................................................................ 1.5 Changing the Manager Language ..................................................................... 1.6 Backward Compatibility ..................................................................... 1.7 IP500 Standard/Professional Edition ..................................................................... 1.8 IP500 Licenses ..................................................................... 1.9 Ports ..................................................................... 18 27 30 31 32 33 34 35 36 37 38 39 40

4.1.2............................................................................ View 4.1.3............................................................................ Tools Menu 4.2 Security Mode ..................................................................... 4.2.1............................................................................ Open Security Settings 4.2.2............................................................................ Close Security Settings 4.2.3............................................................................ Save Security Settings 4.2.4............................................................................ Reset Security Settings 4.2.5............................................................................ Preferences 4.2.6............................................................................ Exit 4.2.7............................................................................ Configuration

136 137 141 141 141 141 141 141 141 141

5. Configuration Settings5.1 BOOTP ..................................................................... 5.2 Operator ..................................................................... 5.3 System ..................................................................... 5.3.1............................................................................ System 5.3.2............................................................................ LAN1 5.3.3............................................................................ LAN2 5.3.4............................................................................ DNS 5.3.5............................................................................ Voicemail 5.3.6............................................................................ Telephony 5.3.7............................................................................ Directory Services 5.3.8............................................................................ System Events 5.3.9............................................................................ SMTP 5.3.10 Twinning ............................................................................ 5.3.11 SMDR ............................................................................ 5.3.12 VCM ............................................................................ 5.3.13 CCR ............................................................................ 5.4 Line Settings ..................................................................... 5.4.1............................................................................ Analog Line 5.4.2............................................................................ BRI Line 5.4.3............................................................................ E1 Line 5.4.4............................................................................ E1R2 Line 5.4.5............................................................................ T1 Line 5.4.6............................................................................ T1 PRI Line 5.4.7............................................................................ S0 Line 5.4.8............................................................................ H323 Line 5.4.9............................................................................ IP DECT Line 5.4.10 SIP Line ............................................................................ 5.4.11 SES Line ............................................................................ 5.5 Control Unit ..................................................................... 5.6 Extension..................................................................... Settings 5.6.1............................................................................ Extn 5.6.2............................................................................ Analog 5.6.3............................................................................ VoIP 5.6.4............................................................................ T38 Fax 5.6.5............................................................................ IP DECT 5.7 User Settings ..................................................................... 5.7.1............................................................................ User 5.7.2............................................................................ Voicemail 5.7.3............................................................................ DND 5.7.4............................................................................ Short Codes 5.7.5............................................................................ Source Numbers 5.7.6............................................................................ Telephony 5.7.7............................................................................ Forwarding 5.7.8............................................................................ Dial In 5.7.9............................................................................ Voice Recording 5.7.10 Coverage ............................................................................ 146 147 148 149 152 162 163 164 166 172 181 185 185 187 189 192 193 194 198 202 209 213 218 225 229 236 240 248 253 255 256 258 260 264 265 266 268 270 273 274 275 277 284 286 287 288

2. Configuration Mode2.1 The Configuration Mode Interface ..................................................................... 2.2 Security Settings ..................................................................... 2.3 Title Bar ..................................................................... 2.4 The Menu Bar ..................................................................... 2.5 Toolbars ..................................................................... 2.6 Using the Navigation Pane ..................................................................... 2.7 Using the Group Pane ..................................................................... 2.8 Using the Details Pane ..................................................................... 2.9 Using the Error Pane ..................................................................... 2.10 Altering the Interface ..................................................................... 2.11 The Status Bar ..................................................................... 2.12 Editing Configuration Settings ..................................................................... 2.12.1............................................................................ Mergeable Settings 2.12.2............................................................................ Configuration Sizes 2.12.3............................................................................ Setting the Discovery Addresses 2.12.4............................................................................ Loading a Configuration 2.12.5............................................................................ Known IP Office Discovery 2.12.6............................................................................ Creating a New Configuration 2.12.7............................................................................ Importing and Exporting Settings 2.12.8............................................................................ Copying and Pasting 2.12.9............................................................................ Saving a Configuration Offline 2.12.10 Sending a Configuration ............................................................................ 2.12.11 Erasing the IP Office Configuration ............................................................................ 2.12.12 Default Settings ............................................................................ 45 46 48 49 50 52 54 56 58 59 61 62 63 64 65 67 70 72 73 75 75 76 78 78

3. Security Mode3.1 Security Settings ..................................................................... 81 3.2 Default Security Users ..................................................................... 83 3.3 The Security Mode Interface ..................................................................... 84 3.4 Security Administration ..................................................................... 86 3.5 Editing Security Settings ..................................................................... 95 3.5.1 General Settings ............................................................................ 98 3.5.2............................................................................ 100 System 3.5.3............................................................................ 105 Services Settings 3.5.4............................................................................ 106 Rights Groups 3.5.5............................................................................ 110 Service User Settings

4. Menu Bar Commands4.1 Configuration Mode ..................................................................... 115 4.1.1............................................................................ 115 File Menu Manager IP Office 5.0

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5.7.11 Button Programming ............................................................................ 5.7.12 Menu Programming ............................................................................ 5.7.13 Phone Manager Options ............................................................................ 5.7.14 Hunt Group Memberships ............................................................................ 5.7.15 Mobility (Twinning) ............................................................................ 5.7.16 Announcements ............................................................................ 5.7.17 Personal Directory ............................................................................ 5.7.18 SIP ............................................................................ 5.8 Hunt Group Settings ..................................................................... 5.8.1............................................................................ Hunt Group 5.8.2............................................................................ User List/Select Members 5.8.3............................................................................ Voicemail 5.8.4............................................................................ Fallback 5.8.5............................................................................ Queuing 5.8.6............................................................................ Voice Recording 5.8.7............................................................................ Announcements 5.8.8............................................................................ Hunt Group Operation 5.9 Short Code Form ..................................................................... 5.10 Service Settings ..................................................................... 5.10.1 Service ............................................................................ 5.10.2 Bandwidth ............................................................................ 5.10.3 IP ............................................................................ 5.10.4 Autoconnect ............................................................................ 5.10.5 Quota ............................................................................ 5.10.6 Fallback ............................................................................ 5.10.7 DialIn ............................................................................ 5.11 RAS ..................................................................... 5.11.1 PPP ............................................................................ 5.12 Incoming Call Route Settings ..................................................................... 5.12.1 Incoming Call Route ............................................................................ 5.12.2 Voice Recording ............................................................................ 5.12.3 Destinations ............................................................................ 5.13 WAN Port Settings ..................................................................... 5.13.1 WAN Port ............................................................................ 5.13.2 Frame Relay ............................................................................ 5.13.3 DLCIs ............................................................................ 5.13.4 Advanced ............................................................................ 5.13.5 PPP ............................................................................ 5.14 Directory ..................................................................... 5.15 Time Profile ..................................................................... 5.16 Firewall ..................................................................... Profile Settings 5.16.1 Standard ............................................................................ 5.16.2 Custom ............................................................................ 5.16.3 Static NAT ............................................................................ 5.17 IP Route Settings ..................................................................... 5.17.1 IP Route ............................................................................ 5.17.2 RIP ............................................................................ 5.18 Least Cost Routing Settings ..................................................................... 5.18.1 LCR ............................................................................ 5.18.2 Main Route ............................................................................ 5.18.3 Alternate Route 1 ............................................................................ 5.18.4 Alternate Route 2 ............................................................................ 5.19 Account ..................................................................... Code Settings 5.19.1 Account Code ............................................................................ 5.19.2 Voice Recording ............................................................................ 5.20 License ..................................................................... 5.21 Tunnel Settings ..................................................................... 5.21.1 L2TP Tunnel ............................................................................ Manager IP Office 5.0

290 291 295 296 297 302 304 306 307 309 312 314 317 319 322 323 325 331 332 333 334 336 337 338 339 340 341 342 343 345 349 350 351 352 353 354 356 357 359 361 363 364 365 367 368 369 370 371 373 373 374 375 376 377 377 378 380 381

5.21.2 IP Security Tunnel ............................................................................ 5.22 Logical LAN ..................................................................... 5.23 Wireless Settings ..................................................................... 5.23.1 SSID ............................................................................ 5.23.2 Security ............................................................................ 5.24 User Restrictions Settings ..................................................................... 5.24.1 User Restrictions ............................................................................ 5.24.2 Short Codes ............................................................................ 5.25 User Rights Settings ..................................................................... 5.25.1 User ............................................................................ 5.25.2 Short Codes ............................................................................ 5.25.3 Telephony ............................................................................ 5.25.4 Button Programming ............................................................................ 5.25.5 Menu Programming ............................................................................ 5.25.6 Phone Manager ............................................................................ 5.25.7 Twinning ............................................................................ 5.25.8 User Rights Membership ............................................................................ 5.25.9 Voicemail ............................................................................ 5.26 Auto Attendant Settings ..................................................................... 5.26.1 Auto Attendant ............................................................................ 5.26.2 Actions ............................................................................ 5.27 Authorization Codes ..................................................................... 5.28 ARS ..................................................................... 5.28.1 ARS ............................................................................ 5.28.2 Cause Codes and ARS ............................................................................ 5.28.3 ARS Operation ............................................................................ 5.29 E911 System Settings ..................................................................... 5.29.1 E911 Adjunct ............................................................................ 5.29.2 Zones ............................................................................

383 385 386 386 386 387 388 388 389 391 391 392 395 395 396 398 398 399 400 401 402 403 406 408 410 411 420 421 422

6. Short Codes6.1 Short Code Fields and Characters ..................................................................... 6.2 User Dialing ..................................................................... 6.3 Application Dialing ..................................................................... 6.4 Secondary Dial Tone ..................................................................... 6.5 ? Short Codes ..................................................................... 6.6 Short Code Matching Examples ..................................................................... 6.7 Default System Short Code List ..................................................................... 6.8 Short Code Features ..................................................................... 6.8.1............................................................................ Acquire Call 6.8.2............................................................................ AOC Previous Call 6.8.3............................................................................ AOC Reset Total 6.8.4............................................................................ AOC Total 6.8.5............................................................................ Auto Attendant 6.8.6............................................................................ Break Out 6.8.7............................................................................ Barred 6.8.8............................................................................ Busy On Held 6.8.9............................................................................ Call Intrude 6.8.10 Call Listen ............................................................................ 6.8.11 Call Pickup Any ............................................................................ 6.8.12 Call Pickup Extn ............................................................................ 6.8.13 Call Pickup Group ............................................................................ 6.8.14 Call Pickup Line ............................................................................ 6.8.15 Call Pickup Members ............................................................................ 6.8.16 Call Pickup User ............................................................................ 6.8.17 Call Queue ............................................................................ 6.8.18 Call Record ............................................................................ 6.8.19 Call Steal ............................................................................ 425 428 429 430 431 432 435 437 438 439 439 439 440 440 441 441 442 443 444 444 445 445 446 446 447 447 448

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Contents 6.8.20 Call Waiting On ............................................................................ 6.8.21 Call Waiting Off ............................................................................ 6.8.22 Call Waiting Suspend ............................................................................ 6.8.23 Cancel All Forwarding ............................................................................ 6.8.24 Cancel Ring Back When Free ............................................................................ 6.8.25 Channel Monitor ............................................................................ 6.8.26 Change Login Code ............................................................................ 6.8.27 Clear After Call Work ............................................................................ 6.8.28 Clear Call ............................................................................ 6.8.29 Clear CW ............................................................................ 6.8.30 Clear Hunt Group Night Service ............................................................................ 6.8.31 Clear Hunt Group Out Of Service ............................................................................ 6.8.32 Clear Quota ............................................................................ 6.8.33 Conference Add ............................................................................ 6.8.34 Conference Meet Me ............................................................................ 6.8.35 CW ............................................................................ 6.8.36 Dial ............................................................................ 6.8.37 Dial 3K1 ............................................................................ 6.8.38 Dial 56K ............................................................................ 6.8.39 Dial 64K ............................................................................ 6.8.40 Dial CW ............................................................................ 6.8.41 Dial Direct ............................................................................ 6.8.42 Dial Direct Hot Line ............................................................................ 6.8.43 Dial Emergency ............................................................................ 6.8.44 Dial Extn ............................................................................ 6.8.45 Dial Fax ............................................................................ 6.8.46 Dial Inclusion ............................................................................ 6.8.47 Dial Paging ............................................................................ 6.8.48 Dial Physical Extension By Number ............................................................................ 6.8.49 Dial Physical Number By ID ............................................................................ 6.8.50 Dial Speech ............................................................................ 6.8.51 Dial V110 ............................................................................ 6.8.52 Dial V120 ............................................................................ 6.8.53 Dial Video ............................................................................ 6.8.54 Disable ARS Form ............................................................................ 6.8.55 Disable Internal Forwards ............................................................................ 6.8.56 Disable Internal Forward Unconditional ............................................................................ 6.8.57 Disable Internal Forward Busy or No Answer ............................................................................ 6.8.58 Display Msg ............................................................................ 6.8.59 Do Not Disturb Exception Add ............................................................................ 6.8.60 Do Not Disturb Exception Delete ............................................................................ 6.8.61 Do Not Disturb On ............................................................................ 6.8.62 Do Not Disturb Off ............................................................................ 6.8.63 Enable ARS Form ............................................................................ 6.8.64 Enable Internal Forwards ............................................................................ 6.8.65 Enable Internal Forward Unconditional ............................................................................ 6.8.66 Enable Internal Forward Busy or No Answer ............................................................................ 6.8.67 Extn Login ............................................................................ 6.8.68 Extn Logout ............................................................................ 6.8.69 Flash Hook ............................................................................ 6.8.70 FNE ............................................................................ 6.8.71 Follow Me Here ............................................................................ 6.8.72 Follow Me Here Cancel ............................................................................ 6.8.73 Follow Me To ............................................................................ 6.8.74 Forward Hunt Group Calls On ............................................................................ 6.8.75 Forward Hunt Group Calls Off ............................................................................ 6.8.76 Forward Number ............................................................................ 6.8.77 Forward On Busy Number ............................................................................ Manager IP Office 5.0 449 449 449 450 450 450 451 452 452 452 453 453 454 454 454 454 455 456 456 456 457 458 458 459 459 460 460 461 462 462 463 463 463 463 464 464 464 465 465 466 466 467 467 467 468 468 468 469 469 470 470 471 472 472 473 473 474 474 6.8.78 Forward On Busy On ............................................................................ 6.8.79 Forward On Busy Off ............................................................................ 6.8.80 Forward On No Answer On ............................................................................ 6.8.81 Forward On No Answer Off ............................................................................ 6.8.82 Forward Unconditional On ............................................................................ 6.8.83 Forward Unconditional Off ............................................................................ 6.8.84 Group Listen Off ............................................................................ 6.8.85 Group Listen On ............................................................................ 6.8.86 Headset Toggle ............................................................................ 6.8.87 Hold Call ............................................................................ 6.8.88 Hold CW ............................................................................ 6.8.89 Hold Music ............................................................................ 6.8.90 Hunt Group Disable ............................................................................ 6.8.91 Hunt Group Enable ............................................................................ 6.8.92 Last Number Redial ............................................................................ 6.8.93 MCID Activate ............................................................................ 6.8.94 Mobile Twinned Call Pickup ............................................................................ 6.8.95 Off Hook Station ............................................................................ 6.8.96 Outgoing Call Bar Off ............................................................................ 6.8.97 Outgoing Call Bar On ............................................................................ 6.8.98 Park Call ............................................................................ 6.8.99 Private Call ............................................................................ 6.8.100 Private Call Off ............................................................................ 6.8.101 Private Call On ............................................................................ 6.8.102 Priority Call ............................................................................ 6.8.103 Record Message ............................................................................ 6.8.104 Relay On ............................................................................ 6.8.105 Relay Off ............................................................................ 6.8.106 Relay Pulse ............................................................................ 6.8.107 Resume Call ............................................................................ 6.8.108 Retrieve Call ............................................................................ 6.8.109 Ring Back When Free ............................................................................ 6.8.110 Secondary Dial Tone ............................................................................ 6.8.111 Set Absent Text ............................................................................ 6.8.112 Set Account Code ............................................................................ 6.8.113 Set Authorization Code ............................................................................ 6.8.114 Set Hunt Group Night Service ............................................................................ 6.8.115 Set Hunt Group Out Of Service ............................................................................ 6.8.116 Set Inside Call Seq ............................................................................ 6.8.117 Set Mobile Twinning Number ............................................................................ 6.8.118 Set Mobile Twinning On ............................................................................ 6.8.119 Set Mobile Twinning Off ............................................................................ 6.8.120 Set No Answer Time ............................................................................ 6.8.121 Set Outside Call Seq ............................................................................ 6.8.122 Set Ringback Seq ............................................................................ 6.8.123 Set Wrap Up Time ............................................................................ 6.8.124 Shutdown Embedded Voicemail ............................................................................ 6.8.125 Suspend Call ............................................................................ 6.8.126 Suspend CW ............................................................................ 6.8.127 Start After Call Work ............................................................................ 6.8.128 Toggle Calls ............................................................................ 6.8.129 Unpark Call ............................................................................ 6.8.130 Voicemail Collect ............................................................................ 6.8.131 Voicemail Node ............................................................................ 6.8.132 Voicemail On ............................................................................ 6.8.133 Voicemail Off ............................................................................ 6.8.134 Voicemail Ringback On ............................................................................ 6.8.135 Voicemail Ringback Off ............................................................................ 475 475 476 476 477 477 478 478 479 479 480 480 481 481 482 482 482 483 484 484 485 485 486 486 487 487 488 488 489 489 490 490 491 492 493 493 494 494 495 496 496 496 497 497 498 498 499 500 500 501 501 501 502 503 504 504 505 505

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7. Button Programming7.1 Programming Buttons ..................................................................... 7.1.1............................................................................ Programming Buttons with Manager 7.1.2............................................................................ Programming Button via the Menu Key 7.1.3............................................................................ Programming Button via an Admin Button 7.1.4............................................................................ T3 Self-Administration 7.1.5............................................................................ Customizing Text Labels 7.1.6............................................................................ Interactive Button Menus 7.2 Phone Details ..................................................................... 7.2.1............................................................................ Phone Add-Ons 7.2.2............................................................................ Button Types 7.2.3............................................................................ 1603, 1608, 1616 7.2.4............................................................................ 2030 7.2.5............................................................................ 2050 and 20CC 7.2.6............................................................................ 20DS 7.2.7............................................................................ 2402D, 5402D 7.2.8............................................................................ 2410, 5410 7.2.9............................................................................ 2420, 5420 7.2.10 3616, 3620, 3626 ............................................................................ 7.2.11 3641, 3645 ............................................................................ 7.2.12 3810 ............................................................................ 7.2.13 4406D+, 4606 ............................................................................ 7.2.14 4412D+ ............................................................................ 7.2.15 4424D+, 4624 ............................................................................ 7.2.16 4450 ............................................................................ 7.2.17 4601, 5601 ............................................................................ 7.2.18 4602, 4602SW, 5602, 5602SW ............................................................................ 7.2.19 4610SW, 5610SW ............................................................................ 7.2.20 4612 ............................................................................ 7.2.21 4620, 4620SW, 4621, 4625, 5620, 5620SW, 5621 ............................................................................ 7.2.22 6408D ............................................................................ 7.2.23 6416D ............................................................................ 7.2.24 6424D ............................................................................ 7.2.25 9040 ............................................................................ 7.2.26 T3 Compact/T3 IP Compact ............................................................................ 7.2.27 T3 Classic/T3 IP Classic ............................................................................ 7.2.28 T3 Comfort/T3 IP Comfort ............................................................................ 7.3 Actions ..................................................................... 7.3.1............................................................................ Abbreviated Dial 7.3.2............................................................................ Abbreviated Dial Pause 7.3.3............................................................................ Abbreviated Dial Program 7.3.4............................................................................ Abbreviated Dial Stop 7.3.5............................................................................ Account Code Entry 7.3.6............................................................................ ACD Agent Statistics 7.3.7............................................................................ ACD Stroke Count 7.3.8............................................................................ Acquire Call 7.3.9............................................................................ AD Special Functions 7.3.10 AD Special Function Mark ............................................................................ 7.3.11 AD Special Function Wait ............................................................................ 7.3.12 AD Suppress ............................................................................ 7.3.13 After Call Work ............................................................................ 7.3.14 Appearance ............................................................................ 7.3.15 Automatic Callback ............................................................................ 7.3.16 Automatic Intercom ............................................................................ 7.3.17 Break Out ............................................................................ 7.3.18 Bridged Appearance ............................................................................ 7.3.19 Busy ............................................................................ Manager IP Office 5.0 509 509 511 513 514 515 516 517 519 520 521 523 524 525 526 527 528 530 531 532 533 534 535 536 538 539 540 541 542 543 544 545 546 547 548 549 550 556 556 557 557 558 559 559 560 560 560 561 561 562 563 564 565 566 567 568

7.3.20 Busy On Held ............................................................................ 7.3.21 Call Forwarding All ............................................................................ 7.3.22 Call Intrude ............................................................................ 7.3.23 Call List ............................................................................ 7.3.24 Call Listen ............................................................................ 7.3.25 Call Park ............................................................................ 7.3.26 Call Park To Other Extension ............................................................................ 7.3.27 Call Pickup ............................................................................ 7.3.28 Call Pickup Any ............................................................................ 7.3.29 Call Pickup Group ............................................................................ 7.3.30 Call Pickup Members ............................................................................ 7.3.31 Call Queue ............................................................................ 7.3.32 Call Record ............................................................................ 7.3.33 Call Steal ............................................................................ 7.3.34 Call Waiting Off ............................................................................ 7.3.35 Call Waiting On ............................................................................ 7.3.36 Call Waiting Suspend ............................................................................ 7.3.37 Cancel All Forwarding ............................................................................ 7.3.38 Cancel Leave Word Calling ............................................................................ 7.3.39 Cancel Ring Back When Free ............................................................................ 7.3.40 Channel Monitor ............................................................................ 7.3.41 Clear Call ............................................................................ 7.3.42 Clear CW ............................................................................ 7.3.43 Clear Hunt Group Night Service ............................................................................ 7.3.44 Clear Hunt Group Out Of Service ............................................................................ 7.3.45 Clear Quota ............................................................................ 7.3.46 Conference Add ............................................................................ 7.3.47 Conference Meet Me ............................................................................ 7.3.48 Consult ............................................................................ 7.3.49 Coverage Appearance ............................................................................ 7.3.50 Dial ............................................................................ 7.3.51 Dial 3K1 ............................................................................ 7.3.52 Dial 56K ............................................................................ 7.3.53 Dial 64K ............................................................................ 7.3.54 Dial CW ............................................................................ 7.3.55 Dial Direct ............................................................................ 7.3.56 Dial Emergency ............................................................................ 7.3.57 Dial Inclusion ............................................................................ 7.3.58 Dial Intercom ............................................................................ 7.3.59 Dial Paging ............................................................................ 7.3.60 Dial Physical Extn by Number ............................................................................ 7.3.61 Dial Physical Extn by ID ............................................................................ 7.3.62 Dial Speech ............................................................................ 7.3.63 Dial V110 ............................................................................ 7.3.64 Dial V120 ............................................................................ 7.3.65 Display Msg ............................................................................ 7.3.66 Dial Video ............................................................................ 7.3.67 Directed Call Pickup ............................................................................ 7.3.68 Directory ............................................................................ 7.3.69 Do Not Disturb Exception Add ............................................................................ 7.3.70 Do Not Disturb Exception Delete ............................................................................ 7.3.71 Do Not Disturb Off ............................................................................ 7.3.72 Do Not Disturb On ............................................................................ 7.3.73 Drop ............................................................................ 7.3.74 Extn Login ............................................................................ 7.3.75 Extn Logout ............................................................................ 7.3.76 Flash Hook ............................................................................ 7.3.77 Follow Me Here ............................................................................

568 569 570 570 571 572 573 574 574 575 575 576 576 577 578 578 579 579 580 580 581 582 582 583 583 584 584 585 585 586 587 587 588 588 589 589 590 590 591 592 593 593 594 594 595 595 596 597 598 599 599 600 600 601 602 602 603 604

Page 6 15-601011 Issue 23h (16 July 2009)

Contents 7.3.78 Follow Me Here Cancel ............................................................................ 7.3.79 Follow Me To ............................................................................ 7.3.80 Forward Hunt Group Calls Off ............................................................................ 7.3.81 Forward Hunt Group Calls On ............................................................................ 7.3.82 Forward Number ............................................................................ 7.3.83 Forward On Busy Number ............................................................................ 7.3.84 Forward On Busy Off ............................................................................ 7.3.85 Forward On Busy On ............................................................................ 7.3.86 Forward On No Answer Off ............................................................................ 7.3.87 Forward On No Answer On ............................................................................ 7.3.88 Forward Unconditional Off ............................................................................ 7.3.89 Forward Unconditional On ............................................................................ 7.3.90 Group ............................................................................ 7.3.91 Group Listen On ............................................................................ 7.3.92 Group Paging ............................................................................ 7.3.93 Headset Toggle ............................................................................ 7.3.94 Hold Call ............................................................................ 7.3.95 Hold CW ............................................................................ 7.3.96 Hold Music ............................................................................ 7.3.97 Hunt Group Enable ............................................................................ 7.3.98 Hunt Group Disable ............................................................................ 7.3.99 Inspect ............................................................................ 7.3.100 Internal Auto-Answer ............................................................................ 7.3.101 Leave Word Calling ............................................................................ 7.3.102 Line Appearance ............................................................................ 7.3.103 Manual Exclude ............................................................................ 7.3.104 MCID Activate ............................................................................ 7.3.105 Off Hook Station ............................................................................ 7.3.106 Park ............................................................................ 7.3.107 Park Call ............................................................................ 7.3.108 Priority Call ............................................................................ 7.3.109 Priority Calling ............................................................................ 7.3.110 Private Call ............................................................................ 7.3.111 Relay Off ............................................................................ 7.3.112 Relay On ............................................................................ 7.3.113 Relay Pulse ............................................................................ 7.3.114 Resume Call ............................................................................ 7.3.115 Retrieve Call ............................................................................ 7.3.116 Ring Back When Free ............................................................................ 7.3.117 Ringer Off ............................................................................ 7.3.118 Self-Administer ............................................................................ 7.3.119 Send All Calls ............................................................................ 7.3.120 Set Absent Text ............................................................................ 7.3.121 Set Account Code ............................................................................ 7.3.122 Set Hunt Group Night Service ............................................................................ 7.3.123 Set Hunt Group Out Of Service ............................................................................ 7.3.124 Set Inside Call Seq ............................................................................ 7.3.125 Set Night Service Group ............................................................................ 7.3.126 Set Out of Service Group ............................................................................ 7.3.127 Set No Answer Time ............................................................................ 7.3.128 Set Outside Call Seq ............................................................................ 7.3.129 Set Ringback Seq ............................................................................ 7.3.130 Set Wrap Up Time ............................................................................ 7.3.131 Stored Number View ............................................................................ 7.3.132 Suspend Call ............................................................................ 7.3.133 Suspend CW ............................................................................ 7.3.134 Time of Day ............................................................................ 7.3.135 Timer ............................................................................ Manager IP Office 5.0 604 605 606 606 607 607 609 609 610 610 611 611 612 613 614 615 615 616 616 617 618 619 620 621 622 623 623 624 625 626 627 627 628 629 629 630 631 631 632 633 634 635 636 637 638 639 640 640 641 642 642 642 643 643 644 644 645 645 7.3.136 Toggle Calls ............................................................................ 7.3.137 Twinning ............................................................................ 7.3.138 Unpark Call ............................................................................ 7.3.139 User ............................................................................ 7.3.140 Visual Voice ............................................................................ 7.3.141 Voicemail Collect ............................................................................ 7.3.142 Voicemail Off ............................................................................ 7.3.143 Voicemail On ............................................................................ 7.3.144 Voicemail Ringback Off ............................................................................ 7.3.145 Voicemail Ringback On ............................................................................ 646 646 648 649 651 652 653 653 654 654

8. Key and Lamp Operation8.1 Appearance Button Features ..................................................................... 8.2 Call Appearance Buttons ..................................................................... 8.2.1............................................................................ Example 1 8.2.2............................................................................ Example 2 8.2.3............................................................................ How are Call Appearance Buttons Treated? 8.2.4............................................................................ Button Indication 8.3 Bridged Appearance Buttons ..................................................................... 8.3.1............................................................................ Example 1 8.3.2............................................................................ Example 2 8.3.3............................................................................ Example 3 8.3.4............................................................................ How are Bridged Appearances Treated? 8.3.5............................................................................ Button Indication 8.4 Call Coverage Buttons ..................................................................... 8.4.1............................................................................ Example 1 8.4.2............................................................................ Example 2 8.4.3............................................................................ How is Call Coverage Treated? 8.4.4............................................................................ Button Indication 8.5 Line Appearance Buttons ..................................................................... 8.5.1............................................................................ Example 1 8.5.2............................................................................ Example 2 8.5.3............................................................................ How are Line Appearances Treated? 8.5.4............................................................................ Button Indication 8.5.5............................................................................ T3 Phone Line Appearances 8.6 Other Appearance Controls ..................................................................... 8.6.1............................................................................ Selected Button Indication 8.6.2............................................................................ Idle Line Preference 8.6.3............................................................................ Ringing Line Preference 8.6.4............................................................................ Answer Pre-Select 8.6.5............................................................................ Auto Hold 8.6.6............................................................................ Ring Delay 8.6.7............................................................................ Delayed Ring Preference 8.6.8............................................................................ Collapsing Appearances 8.6.9............................................................................ Joining Other Calls (Bridging) 8.6.10 Multiple Alerting Buttons ............................................................................ 8.6.11 Twinning ............................................................................ 8.6.12 Busy on Held ............................................................................ 8.6.13 Reserving a Call Appearance Button ............................................................................ 8.6.14 Logging Off and Hot Desking ............................................................................ 8.6.15 IP Office Applications ............................................................................ 8.7 Programming Appearance Buttons ..................................................................... 8.7.1............................................................................ System Settings 8.7.2............................................................................ User Settings 8.7.3............................................................................ Line Appearance ID Numbers 8.7.4............................................................................ Outgoing Line Programming 8.8 Upgrading from Pre-3.0 Systems ..................................................................... 8.8.1............................................................................ Call Handling Changes 657 658 659 660 661 662 663 664 665 666 667 668 669 670 670 671 672 673 674 675 676 677 678 679 679 680 683 686 687 688 690 692 693 695 696 696 696 697 697 698 700 701 702 703 704 704

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8.8.2............................................................................ 706 Twin LED Button Users

9. Telephone Features9.1 Handsfree Announced Transfers ..................................................................... 9.2 User Directory Access ..................................................................... 9.3 Mobile Call Control ..................................................................... 9.4 one-X Mobile Client ..................................................................... 9.5 Advice of ..................................................................... Charge 9.6 Centralized System Directory ..................................................................... 9.7 Centralized Personal Directory ..................................................................... 9.8 Centralized Call Log ..................................................................... 9.9 Coverage..................................................................... Groups 9.10 T38 Fax..................................................................... Relay 9.11 Dial Tone Transfer ..................................................................... 9.12 Malicious Call Tracing (MCID) ..................................................................... 9.13 Call Barring ..................................................................... 9.14 Caller Display ..................................................................... 9.15 Call Intrusion ..................................................................... 9.16 Call Tagging ..................................................................... 9.17 Private Calls ..................................................................... 9.18 Call Pickup ..................................................................... 9.19 Call Waiting ..................................................................... 9.20 Parking ..................................................................... Calls 9.21 Ring Back When Free ..................................................................... 9.22 Message Waiting Indication ..................................................................... 9.23 Ring Tones ..................................................................... 9.24 Music On Hold (MOH) ..................................................................... 9.25 Date and Time ..................................................................... 9.26 System Phone Features ..................................................................... 9.27 The 'No ..................................................................... User' User 9.28 Forwarding and Transferring Calls ..................................................................... 9.28.1 Do Not Disturb ............................................................................ 9.28.2 Follow Me ............................................................................ 9.28.3 Forward Unconditional ............................................................................ 9.28.4 Forward on Busy ............................................................................ 9.28.5 Forward on No Answer ............................................................................ 9.28.6 Determining a User's Busy Status ............................................................................ 9.28.7 Chaining and Loops ............................................................................ 9.28.8 Transferring Calls ............................................................................ 9.28.9 Off-Switch Transfer Restrictions ............................................................................ 9.28.10 Centrex Transfer ............................................................................ 9.29 Conferencing ..................................................................... 9.29.1 Default Conference Handling ............................................................................ 9.29.2 Using Conference Meet Me ............................................................................ 9.30 Hot Desking ..................................................................... 9.30.1 Remote Hot Desking ............................................................................ 9.30.2 Call Center Agents ............................................................................ 9.30.3 Hot Desking Examples ............................................................................ 9.30.4 Automatic Log Off ............................................................................ 9.31 Paging ..................................................................... 9.31.1 Paging Via Voicemail Pro ............................................................................ 711 713 714 717 723 724 727 728 731 732 734 736 737 738 739 739 740 740 741 742 743 744 745 746 747 749 750 751 752 754 756 758 760 762 763 764 765 766 767 768 768 769 770 770 771 772 773 775

10.3.4 Logical LAN Connection ............................................................................ 10.3.5 Remote Access ............................................................................ 10.3.6 WAN PPP ............................................................................ 10.3.7 WAN Frame Relay ............................................................................

784 785 788 789

11. Small Community Networking11.1 Supported SCN Network Layouts ..................................................................... 11.2 Supported SCN Features ..................................................................... 11.3 Enabling Small Community Networking ..................................................................... 11.4 SCN Fallback ..................................................................... 11.5 SCN Short Code Programming ..................................................................... 793 794 796 797 798

12. Appendix: Locale Settings12.1 Locale Defaults ..................................................................... 12.2 Argentina ..................................................................... 12.3 Australia ..................................................................... 12.4 Belgium ..................................................................... - Flemish 12.5 Belgium ..................................................................... - French 12.6 Brazil ..................................................................... 12.7 Canada ..................................................................... - French 12.8 Chile ..................................................................... 12.9 China ..................................................................... 12.10 Colombia ..................................................................... 12.11 Customize ..................................................................... 12.12 Denmark ..................................................................... 12.13 Finland..................................................................... 12.14 France..................................................................... 12.15 Greece..................................................................... 12.16 Germany ..................................................................... 12.17 Hong Kong ..................................................................... 12.18 Hungary ..................................................................... 12.19 Iceland..................................................................... 12.20 India ..................................................................... 12.21 Italy ..................................................................... 12.22 Korea ..................................................................... 12.23 Mexico..................................................................... 12.24 Netherlands ..................................................................... 12.25 New Zealand ..................................................................... 12.26 Norway ..................................................................... 12.27 Peru ..................................................................... 12.28 Poland..................................................................... 12.29 Portugal ..................................................................... 12.30 Russia ..................................................................... 12.31 Saudi Arabia ..................................................................... 12.32 South Africa ..................................................................... 12.33 Spain ..................................................................... 12.34 Sweden ..................................................................... 12.35 Switzerland ..................................................................... 12.36 Taiwan..................................................................... 12.37 Turkey ..................................................................... 12.38 United ..................................................................... Kingdom 12.39 United ..................................................................... States 12.40 Venezuela ..................................................................... 802 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 821 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842

10. Data Routing10.1 Network..................................................................... Address Translation (NAT) 10.2 DHCP ..................................................................... 10.3 Examples ..................................................................... 10.3.1 Simple ISDN Internet Connection ............................................................................ 10.3.2 ISDN Link Between IP Offices ............................................................................ 10.3.3 Using a Dedicated T1/PRI ISP Link ............................................................................ Manager IP Office 5.0 780 780 781 781 781 782

13. Appendix: SMDR13.1 SMDR Fields ..................................................................... 846 13.2 SMDR Examples ..................................................................... 849

14. Appendix: AIM and IP OfficePage 8 15-601011 Issue 23h (16 July 2009)

Contents 14.1 AIM Applications ..................................................................... 14.2 Password Administration ..................................................................... 14.3 Configuring an IP Office for AIM ..................................................................... 14.4 PIM Templates ..................................................................... 14.4.1 Hardware Template ............................................................................ 14.4.2 User Template ............................................................................ 14.4.3 Auto Attendant Template ............................................................................ 14.4.4 General Template ............................................................................ 857 858 859 860 861 862 863 864

15. Appendix: CDR Records15.1 CDR Record Fields ..................................................................... 15.2 Call Splitting ..................................................................... 15.3 Record Formats ..................................................................... 15.3.1 59 Character (Normal) ............................................................................ 15.3.2 Expanded (Normal) ............................................................................ 15.3.3 Expanded (Enhanced) ............................................................................ 15.3.4 INT-Direct (Normal) ............................................................................ 15.3.5 INT-ISDN (Normal) ............................................................................ 15.3.6 INT-Process (Normal) ............................................................................ 15.3.7 LSU (Normal) ............................................................................ 15.3.8 LSU (Enhanced) ............................................................................ 15.3.9 LSU (ISDN) ............................................................................ 15.3.10 LSU-Expanded ............................................................................ 15.3.11 Printer (Normal) ............................................................................ 15.3.12 Printer (Enhanced) ............................................................................ 15.3.13 Printer (ISDN) ............................................................................ 15.3.14 Teleseer (Normal) ............................................................................ 15.3.15 Teleseer (Enhanced) ............................................................................ 15.3.16 Teleseer (ISDN) ............................................................................ 15.3.17 Unformatted (Normal) ............................................................................ 15.3.18 Unformatted (Enhanced) ............................................................................ 867 869 870 870 871 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 887

16. Appendix: History16.1 What was New in 4.2 ..................................................................... 890 16.2 What was New in 4.1 ..................................................................... 899 16.3 What was New in 4.0 May 2007 ..................................................................... 904 16.4 What was New in 4.0 ..................................................................... 905 Index ...............................................................................913


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Chapter 1. Manager


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Manager:

1. ManagerIP Office Manager is an application for viewing and editing an IP Office system's configuration. It is a tool meant primarily for system installers and maintainers. Manager runs on a Windows PC and connects to the IP Office via Ethernet LAN or WAN connections.

WARNING - Password Change Required New IP Office systems use default security settings. These settings must be changed to make the system secure. At minimum you must change the default passwords of the Security Administrator and the default Service Users. Failure to do so will render the IP Office system unsecure. See the Security Mode 80 section for details. IMPORTANT Manager is an off-line editor. It receives a copy of the IP Office system's current configuration settings. Changes are made to that copy and it is then sent back to the IP Office for those changes to become active. This means that changes to the active configuration in the system that occur between Manager receiving and sending back the copy may be overwritten. For example this may affect changes made by users through their phone or voicemail mailbox after the copy of the configuration is received by Manager.

Manager is part of the IP Office Admin suite of programs. It is important to note that the software level of IP Office Manager application is 2 higher than the software level of the IP Office system core software with which it is released. For example IP Office Manager 6.2 was released with IP Office 4.2 core software. The IP Office Manager application can be used to manage configurations from systems running IP Office 2.1 core software. See Backward Compatibility 37 .


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IP Office Functions Manager performs a number of roles for IP Office systems. Configuration Settings Editor 44 In configuration mode Manager is used to edit configuration settings for IP Office systems. Those settings control the call and data function that the IP Office system provides to users and callers. Refer to the Configuration Mode 44 section.


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Manager: Security Settings Editor 80 In security mode Manager is used to edit the security settings of IP Office 3.2+ systems. Those settings are used to control user access to the configuration settings of the IP Office. Refer to the Security Mode 80 section.


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Upgrade Wizard 125 The Upgrade Wizard is a component of Manager used to upgrade the firmware run by the control unit and expansion modules within an IP Office system.


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Manager: Embedded Memory Card Management For systems with a compact flash card installed, the IP Office 4.2+ Manager can be used to view and manage the files stored on the card. This is accessed through the File | Advanced | Embedded File Management.. 132 . .

BOOTP Server Manager acts as a BOOTP server, providing software files in response to BOOTP requests from IP Office systems. This task is required for maintenance. This function can be switched off if not required. Time Server Manager acts as an Internet Time server (RFC868), providing the time in response to requests for IP Office systems. This function can be switched off if not required.


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1.1 What is New in 5.0This section outlines the major new features and changes in IP Office 5.0. For detail of other releases see Appendix: History 890 . IP500 Control Unit Licenses18 19 21 18

1600 Series Phones Voicemail (General) Embedded Voicemail

22 24

Appearance Buttons22

SIP Telephony24

20 25 23

IP Telephony

Voicemail Pro20

Centralized Directories and Call Logs

Small Community Networking

Other Features

General Supported Control Units IP Office is supported on IP500, IP412 and IP406 V2 control units. It is not supported on Small Office Edition control units or IP401, IP403 and IP406 V1 control units.

IP500 Control Unit Extension Capacity Increased to 384 The maximum supported extension capacity of IP500 control units has been increased from 272 to 384 extensions. The maximum number of supported users remains 500. Conference Capacity Increased to 128 The conference capacity of IP500 control units has been increased to 128 conference channels with a maximum of 64 parties in any particular conference. Unlike the IP412 control unit, this capacity is not split into two separate banks of 64 party capacity. Note that the capacity is reduced by the number of embedded voicemail channels in use. Voicemail Channels Capacity Increased to 40 The IP500 can now be licensed for up to 40 voicemail channels. IP500 4-Port Expansion Card This IP500 base card can be used to provide the IP500 control unit with an additional 4 ports for connection to external expansion modules. Installing the card provides the following changes to the IP500 system capacity: Support for 12 expansion ports. These can be used for the same external expansion units as already supported by the IP500's integral expansion ports. The card is only supported in slot 4 of the control unit. That is the right hand slot when facing the control unit. The card does not support the addition of an IP500 trunk daughter card. The card is supplied with four 2 metre yellow interconnect cables. These cables or the 1 metre blue interconnect cables supplied with each external expansion unit can be used for connection to the IP500 4-Port Expansion Card. No other cables must be used. The 2 metre yellow interconnect cables must not be used for the connection of external expansion modules to the expansion ports on the rear of the IP Office control units.

LicensesThe following changes have been made to license operation: IP500 Professional Licenses No Longer Needed For IP Office 5.0+, the IP500 Upgrade Standard to Professional license is no longer required. Features previously restricted 38 if this license was not present and valid can now be used. That include support for the Voicemail Pro and Conferencing Center applications, support for external expansion modules and support for the Conference Meet me short code. IP500 Voice Networking License Change For IP Office 5.0+, IP500 Voice Networking (Additional channels) licenses can be used without needing an IP500 Voice Networking (Base 4 channels) license to be present first. Advanced Small Community Networking License No Longer Needed For IP Office 5.0+, the Advanced Small Community Networking license is no longer needed to enable advanced Small Community Network features 794 . That includes support for remote hot desking and for distributed hunt groups.


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Manager: What is New in 5.0

one-X Portal for IP Office one-X Portal for IP Office is an IP Office application that allows users to control their phone via a web browser. It can be used to make and answer calls and to perform call related actions such as hold, transfer and conference. It also allows the user to access their voicemail messages, call log, personal and system directories. one-X Portal for IP Office runs on a server connected to the IP Office via the LAN. Accessed is licensed per user and enabled by the Enable one-X Portal Services ).268

option (User | User

268

The application uses an new TSPI interface provided by the IP Office and configured within the IP Office's security settings.

IP Telephony SIP Extension Support The IP Office can now support SIP extensions. Each SIP extension requires an IP End Points license in order to register with the IP Office. H323 Phone File Generation When using the IP Office memory card as the source for H323 phone files, the IP Office system is able to provide auto-generate appropriate settings files in response to phone request when the actual file is not present. This feature is supported for phones requesting any of the following files: 46xxupgrade.scr, 16xxupgrade.txt, 46xxsettings.txt, 16xx language files and ext_16xxdata.txt files. Phone Firmware Upload Within Manager the Embedded File Management option can be used to view the files on an IP Office memory card. For IP Office 5.0, an option Upload Phone Files is provided. When selected, all necessary binary files for DS, H323 and IP DECT are transferred from Manager to the embedded memory card. 1600 Series Phone User Settings Backup/Restore These phones can be configured to restore and backup user settings from an HTTP server. For IP Office 5.0+, the IP Office memory card can be used for this backup and restore operation. Codec Selection A number of changes have been made for compression codec selection on IP lines and extensions. By default, for all IP lines and extensions the Compression Mode is set to Automatic Select. That uses the following order of preference for codec negotiation during call setup: G729, G723, G711 U-Law, G711 A-Law. For IP Office 5.0, the Automatic Code Preference 166 setting (System | Telephony | Telephony 166 ) allows selection of which codec should come first in the order of preference for lines and extension set to Automatic Select. On SIP/SES lines and SIP extensions, the codecs used and the order of preference can be adjusted. Phone Quality of Service (QoS) Monitoring 156 The IP Office System Status already display H323 trunk QoS information. For IP Office 5.0 it can also display QoS information for phones. For 4600, 5600 and 1600 Series H323 phones, the IP Office can collect VoIP QoS data from the phones. For other phones, including non-IP phones, it can collect QoS data for calls that use a VCM channel. The collection of phone QoS data is enabled by the Enable RTCP Monitor 156 ).156

setting (System | LAN1 | VoIP

The QoS data collected by the IP Office is displayed by the IP Office System Status Application. QoS alarm thresholds can be configured for round trip delay, jitter and packet loss. If during a call, any of the thresholds is exceeded, an alarm is sent to the System Status Application. The alarm can also be sent to any of the System Events 181 outputs configured in the IP Office configuration (SNMP, Syslog and SMTP Email).


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SIP Telephony SIP Extensions IP Office now supports SIP extension devices. That includes both SIP phones and SIP devices such as conference servers. SIP Extension use the IP End-Points license. T38 Fax Relay 732 T38 Fax Relay is a set of protocols that allow the transport of Group 3 faxes over IP connections. IP Office 5.0 can act as a T38 Fax Relay gateway. This is only supported for IP500 systems fitted with an IP500 VCM card. T38 fax is supported on SIP trunks and SIP extensions. Each T38 fax call uses a VCM channel. Within a Small Community Network, an T38 fax call can be converted to a call across across an H323 SCN lines using the IP Office Fax Transport Support protocol. This conversion uses 2 VCM channels. In order use T38 Fax connection, the Equipment Classification of an analog extension connected to a fax machine can be set Fax Machine. Additionally, a new short code feature Dial Fax is available.

Small Community Networks (SCN)The following new features are supported for IP Office Small Community Networks. Support for 32 IP Offices 792 The maximum supported capacity for an SCN has been increased from 16 systems to 32. The maximum number of users within the network remains 500. This option is only supported if all systems in the network are running IP Office 5.0 or higher. Networks including any IP Office running pre-IP Office 5.0 software are still restricted to a maximum of 16 systems. Support for Meshed Layouts 793 Within a Small Community Network of IP Office 5.0+ systems, the H323 SCN lines can be connected in a meshed layout. Small Community Network Fallback 797 A number of fallback features are supported. These are intended to maintain

Documents

Avaya Ipoffice 5 Manager Manual