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  • Avaya Integrated Management Release 3.0 Field Support Tools, Tips, and Tricks for the Linux Server

    14-600823 Issue 1

    December 2005

  • Table of Contents

    Introduction................................................................................................ 5

    Acronyms and abbreviations.................................................................... 5

    Integrated Management supported platforms......................................... 7

    Troubleshooting with and without remote access ................................. 7

    Remote dial-up access to Linux servers....................................... 7

    VNC remote desktop access.......................................................... 8

    Using a TAR file to troubleshoot without remote access.......... 11

    Other remote troubleshooting tools for Windows-based PCs.. 13

    Troubleshooting the Integrated Management installation ................... 15

    Installation logs............................................................................. 16

    Installation tools............................................................................ 17

    Suite-level tools............................................................................. 18

    Integrated Management Database.......................................................... 19

    IMD database schema................................................................... 20

    IMD tools....................................................................................... 21

    MultiSite Administration.......................................................................... 23

    MSA software process management........................................... 23

    MSA configuration settings file – bob.ini ................................ 25

    MSA voice system configuration settings file – switch.ini... 26

    MSA syslog event and debug logging ........................................ 27

    2 Avaya IM Release 3.0 Field Support Tools, Tips, and Tricks for the Linux Server

  • MSA database tools.......................................................................28

    Fault and Performance Manager.............................................................30

    Third-party software packages.....................................................30

    FPM load balancing and multiple collection servers..................30

    FPM environment variables and tunable parameters.................31

    FPM software process management............................................34

    Database query tools ....................................................................43

    Database modification tools.........................................................48

    FPM data collector tools ...............................................................49

    Native Configuration Manager ................................................................53

    Proxy Agent ..............................................................................................54

    Alarm trap testing..........................................................................54

    Monitoring traps that are sent from the Proxy Agent.................56

    Communication Manager Sub Agent......................................................56

    Common problems with CMSA implementations.......................56

    Watchdog status of CMSA............................................................57

    Stopping, starting, and restarting the MVSubAgent...................58

    NMSI Master Server..................................................................................59

    HP OpenView - System View...................................................................59

    Checking FPM objects in the HP OpenView database ...............59

    Validating SNMP access to data on a proxy................................60

    Issue 1 December 2005 3

  • HP OpenView IP Telephony Smart Plug In ................................. 62

    Appendix A, Time zone conversion table .............................................. 63

    4 Avaya IM Release 3.0 Field Support Tools, Tips, and Tricks for the Linux Server

  • Introduction This document describes the tools that are available to Avaya technical support representatives for remote and on-site support of the Integrated Management (IM) Linux Server 3.0. These tools include:

    • MultiSite Administration (MSA)

    • Fault and Performance Manager (FPM)

    • Proxy Agent (PA)

    • Network Management System Integration (NMSI) Components for Solaris, Windows 2000, and Windows 2003.

    • IM Linux Server Maintenance Package (MVMAINT)

    • Network Management System Integration Master Server (NMSI-SERVER)

    • Native Configuration Manager (NCM)

    The following documents define the network protocols, ports, directions, and so on for all applications within Integrated Management. These documents can help you to identify what ports and protocols must be allowed to pass through the routers and firewalls of the customer network to be able to use the various applications within Integrated Management.

    • Avaya Integrated Management Application Notes: IM R3.0 Linux Installation Properties

    • Avaya Integrated Management Application Notes: IM R3.0 Windows Installation Properties

    These documents are available at the Avaya Support Web site http://support.avaya.com.

    Acronyms and abbreviations This document uses the following acronyms and abbreviations.

    Abbreviation Meaning

    ARS Automatic Route Selection

    CLAN Controlled local area network

    CMS Call Management System

    CSV Comma-separated value

    DCS Distributed Communications System

    DNM DEFINITY Network Management

    DNS Domain name server

    DSP Digital signal processing

    ES Enterprise Server

    FPM Fault and Performance Manager

    FQDN Fully qualified domain name

    IM Integrated Management

    IMD Integrated Management database

    Issue 1 December 2005 5

    http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=233296&temp.releaseID=233297&temp.bucketID=135826 http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=233296&temp.releaseID=233297&temp.bucketID=135826 http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=233296&temp.releaseID=233297&temp.bucketID=135826 http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=233296&temp.releaseID=233297&temp.bucketID=135826 http://support.avaya.com/

  • Abbreviation Meaning

    IP Internet Protocol

    IVR Avaya Interactive Voice Response

    JAR Java archive

    JDBC Java Database Connectivity

    JVM Java virtual machine

    MCM MultiVantage Configuration Manager

    MCU Multi Conferencing Units

    MFPM MultiVantage Fault and Performance Manager

    MIB Management information database

    MSA MultiSite Administration

    NCM Native Configuration Manager

    NMSI Network Management Systems Integration

    NNM OpenView Network Node Manager

    NMS Network Management System

    OS Operating system

    OSSI Operations Support System Interface

    PA Proxy Agent

    PID Process ID

    PHP Hypertext preprocessor

    PPP Point-to-Pont Protocol

    RAS Remote access services

    RPM RedHat Package Manager

    SAT System access terminal

    SQL Structured Query language

    SNMP Simple Network Management Protocol

    SSG Secure services gateway

    SSH Secure Shell

    SSL Secure Sockets Layer

    TAR Tape archive

    TCP Transmission Control Protocol

    UDP Uniform Dial Plan

    UI User interface

    VNC Virtual Network Computing

    VPN Virtual private network

    .

    6 Avaya IM Release 3.0 Field Support Tools, Tips, and Tricks for the Linux Server

  • Integrated Management supported platforms Integrated Management provides a suite of applications that run on Windows, RedHat Enterprise Linux, and Solaris platforms. For the hardware platform requirements, see Integrated Management 3.0 Overview (14-300615), which is available at the Avaya Support Web site http://support.avaya.com.

    Note: Avaya Services supports only those Integrated Management applications that the Service and Support Plan specifies.

    Troubleshooting with and without remote access Avaya provides two ways to troubleshoot with remote access:

    • Dial-up access to Linux servers

    • Virtual Network Computing (VNC) software

    Where no remote access is possible, the customer can create a TAR file and send that file to Avaya to troubleshoot. This section describes each of those methods in detail.

    Remote dial-up access to Linux servers By default, when the Integrated Management Linux server software is installed, the MVMAINT package, which in RPM is called mvmaint-server, is installed first. The MVMAINT package performs the following functions, regardless of which Integrated Management applications are installed on the Linux server:

    1. Verifies the network configuration, such as static IP, functioning DNS, and so on.

    2. Sets up COM1 for dial-up remote access by way of a modem at 33.6 kbps.

    3. Adds th