Avaya CM Features

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Avaya Aura™ Communication Manager Feature Description and Implementation

Release 6.0

555-245-205Issue 8June 2010


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Third Party Terms that apply to them is available on the Avaya SupportWeb site: http://www.avaya.com/support/Copyright/.

Preventing toll fraud

“Toll fraud” is the unauthorized use of your telecommunications systemby an unauthorized party (for example, a person who is not a corporateemployee, agent, subcontractor, or is not working on your company'sbehalf). Be aware that there can be a risk of toll fraud associated withyour system and that, if toll fraud occurs, it can result in substantialadditional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you needtechnical assistance or support, call Technical Service Center TollFraud Intervention Hotline at +1-800-643-2353 for the United Statesand Canada. For additional support telephone numbers, see the AvayaSupport Web site: http://www.avaya.com/support/. Suspected securityvulnerabilities with Avaya products should be reported to Avaya bysending mail to: [email protected].

Trademarks

Avaya® and Avaya Aura™ are trademarks of Avaya Inc.

The trademarks, logos and service marks (“Marks”) displayed in thissite, the documentation(s) and product(s) provided by Avaya are theregistered or unregistered Marks of Avaya, its affiliates, or other thirdparties. Users are not permitted to use such Marks without prior writtenconsent from Avaya or such third party which may own the Mark.

Nothing contained in this site, the documentation(s) and product(s)should be construed as granting, by implication, estoppel, or otherwise,any license or right in and to the Marks without the express writtenpermission of Avaya or the applicable third party.

All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya SupportWeb site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problemsor to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional supporttelephone numbers, see the Avaya Web site: http://www.avaya.com/support

Avaya Aura™ Communication Manager Feature Description and Implementation June 2010 3

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4 Avaya Aura™ Communication Manager Feature Description and Implementation June 2010Comments? [email protected]

mailto:[email protected]?subject=%20Avaya%20Aura%E2%84%A2%20Communication%20Manager%20Feature%20Descriptionand%20Implementation


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Passwords and Access Security Gateway management................................................................. 72Communication Manager web access profiles administration......................................................... 73

Adding web access profiles.............................................................................................................. 73Changing web profiles...................................................................................................................... 74Duplicating web profiles................................................................................................................... 74Deleting web profiles........................................................................................................................ 74

Changing the profile base through the Web..................................................................................... 75Displaying the profile base on the Server Administration Interface.................................................. 75User profiles for Communication Manager SAT access administration........................................... 75

Adding SAT profiles.......................................................................................................................... 75 Adding extended profiles.................................................................................................................. 77Duplicating SAT profiles................................................................................................................... 77Deleting SAT user profiles................................................................................................................ 77Deleting extended profile.................................................................................................................. 78Displaying the profile base at the SAT............................................................................................. 78Exporting SAT profiles...................................................................................................................... 78Importing SAT profiles...................................................................................................................... 78

Chapter 3: Abbreviated Dialing.......................................................................................... 79 Abbreviated Dialing labeling..................................................................................................................... 79 Abbreviated Dialing on-hook programming............................................................................................... 80Detailed description of Abbreviated Dialing.............................................................................................. 80

Abbreviated Dialing administration........................................................................................................... 81Preparing to administer Abbreviated Dialing.................................................................................... 81Screens for administering Abbreviated Dialing................................................................................ 82

Adding Abbreviated Dialing lists....................................................................................................... 82 Assigning telephones for group lists................................................................................................. 82

End-user procedures for Abbreviated Dialing........................................................................................... 83Programming the Abbreviated Dialing feature................................................................................. 83

Considerations for Abbreviated Dialing..................................................................................................... 84

Interactions for Abbreviated Dialing.......................................................................................................... 84Troubleshooting abbreviated dialing lists.................................................................................................. 85Dial list connects to wrong number.................................................................................................. 85Cannot access dial list...................................................................................................................... 86

Abbreviated Dialing Lists-Limitations............................................................................................... 87Edit Dialing................................................................................................................................................ 87

Feature interactions.......................................................................................................................... 87

Chapter 4: Access Security Gateway................................................................................ 89Detailed description of Access Security Gateway..................................................................................... 89

Access Security Gateway administration.................................................................................................. 89Preparing to administer Access Security Gateway.......................................................................... 90Screens for administering Access Security Gateway....................................................................... 90

Setting up Access Security Gateway............................................................................................... 91Disabling Access Security Gateway................................................................................................. 91Restarting Access Security Gateway............................................................................................... 92Modifying Access Security Gateway for a lost key........................................................................... 92Monitoring the Access Security Gateway history log....................................................................... 93

Access Security Gateway Session History Log fields...................................................................... 93

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Interactions for Access Security Gateway................................................................................................. 93

Chapter 5: Administer location per station...................................................................... 95Detailed description of Administer location per station............................................................................. 95

Administer location per station supported features and screens...................................................... 96Station screen behavior after an upgrade........................................................................................ 97

Location number on Station screen administration................................................................................... 97

Screens for administering location number on Station screen......................................................... 97Interactions for Administer location per station......................................................................................... 98

Chapter 6: Administered Connections.............................................................................. 101Detailed description of Administered Connections................................................................................... 101

Access endpoints used for Administered Connections.................................................................... 102Typical applications for Administered Connections.......................................................................... 102Conditions for establishing Administered Connections.................................................................... 102Conditions for dropping Administered Connections......................................................................... 103

Autorestoration and fast retry........................................................................................................... 104 Administered Connections administration................................................................................................. 104

Screens for administering Administered Connections...................................................................... 104Setting up Administered Connections.............................................................................................. 105

Interactions for Administered Connections............................................................................................... 106

Chapter 7: Administrable Alternate Gatekeeper List for IP Phones............................... 109Load balancing of IP telephones during registration................................................................................. 110How Alternate Gatekeeper Lists are built................................................................................................. 111

Applications for Administrable Alternate Gatekeeper List for IP Phones.................................................. 112Prevent unwanted C-LANs in the AGL example.............................................................................. 112Pool C-LANS despite Network Region Connectivity issues example.............................................. 114

AGL high-level capacities.......................................................................................................................... 117Considerations.......................................................................................................................................... 117Interactions................................................................................................................................................ 118

Chapter 8: Administrable Language Displays.................................................................. 119

Detailed description of Administrable Language Displays........................................................................ 119Unicode display administration......................................................................................................... 120Obtaining and Installing Phone Message Files................................................................................ 121Checking the Status of Phone Message File Loads......................................................................... 122Unicode Native Name support......................................................................................................... 123

Administrable Language Displays administration..................................................................................... 123Preparing to administer Administrable Language Displays.............................................................. 123Screens for administering Administrable Language Displays.......................................................... 124Setting the display language............................................................................................................ 125Entering translations for a user-defined language............................................................................ 125

Considerations for Administrable Language Displays.............................................................................. 126 Administrable Language Displays troubleshooting................................................................................... 126

Chapter 9: Administration Change Notification............................................................... 129Detailed description of Administration Change Notification...................................................................... 129

Administration Change Notification administration................................................................................... 129Screens for administering Administration Change Notification........................................................ 130Initiating Administration Change Notification.................................................................................... 130

Chapter 10: Administration Without Hardware................................................................ 131



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Detailed description of Administration Without Hardware......................................................................... 131Physical characteristics of an AWOH telephone.............................................................................. 131User-activated features with AWOH................................................................................................. 131

Association and disassociation with AWOH..................................................................................... 132Phantom extensions......................................................................................................................... 132

Administering Administration Without Hardware....................................................................................... 132

Screens for administering Administration Without Hardware........................................................... 133 Assigning AWOH for a hunt group queue........................................................................................ 133 Assigning AWOH to a telephone...................................................................................................... 134 Assigning AWOH to an attendant console....................................................................................... 134 Assigning AWOH to a data module.................................................................................................. 135

Interactions for Administration Without Hardware..................................................................................... 135

Chapter 11: Alerting Tone for Outgoing Trunk Calls....................................................... 143Detailed description of Alerting Tone for Outgoing Trunk Calls................................................................ 143

Alerting Tone for Outgoing Trunk Calls administration............................................................................. 144Screens for administering Alerting Tone for Outgoing Trunk Calls.................................................. 144

Interactions for Alerting Tone for Outgoing Trunk Calls............................................................................ 144

Chapter 12: Alphanumeric Dialing....................................................................................147

Detailed description of Alphanumeric Dialing........................................................................................... 147 Alphanumeric Dialing administration......................................................................................................... 148

Screens for administering Alphanumeric Dialing.............................................................................. 148Considerations for Alphanumeric Dialing.................................................................................................. 148

Chapter 13: Announcements............................................................................................. 149Detailed description of Announcements................................................................................................... 149

Voice Announcements over LAN..................................................................................................... 150VAL Manager................................................................................................................................... 151Local announcements on media gateways...................................................................................... 151

Announcement devices and types................................................................................................... 152Barge-in announcements................................................................................................................. 155

Announcement sources in the Avaya H.248 Media Gateways........................................................ 155VAL compression rates.................................................................................................................... 156 Announcement sessions.................................................................................................................. 156Locally sourced announcements and music overview..................................................................... 158

Announcements administration................................................................................................................. 158Screens for administering Announcements...................................................................................... 159

Adding/changing/displaying or removing announcement extensions............................................... 161 Adding a TN2501AP VAL circuit pack.............................................................................................. 164Listing administered integrated announcement circuit packs........................................................... 165Setting up a media gateway for announcements............................................................................. 165Recording and changing announcements........................................................................................ 166Deleting and erasing announcements.............................................................................................. 168

Setting up continuous-play announcements.................................................................................... 170VAL announcements recording........................................................................................................ 170Converting announcement files to VAL format................................................................................. 173Converting announcements for Interactive Voice Response........................................................... 174VAL announcement deletions.......................................................................................................... 175FTP Management of VAL announcements...................................................................................... 177



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TTY announcement recording.......................................................................................................... 183Reports for Announcements..................................................................................................................... 184

Viewing the Event Report for announcement events....................................................................... 184Viewing Voice Announcement Measures......................................................................................... 185

Interactions for Announcements............................................................................................................... 186 Announcements troubleshooting.............................................................................................................. 186

Announcement capacities and load balancing................................................................................. 187Non-volatile storage of announcements on VAL.............................................................................. 188

Chapter 14: Attendant Auto Start and Don’t Split............................................................ 189Detailed description of Attendant Auto Start and Don’t Split..................................................................... 189

Auto Start......................................................................................................................................... 189Don’t Split......................................................................................................................................... 189

Attendant Auto Start and Don't Split administration.................................................................................. 190Preparing to administer Attendant Auto Start and Don't Split........................................................... 190Screens for administering Attendant Auto Start and Don’t Split....................................................... 190

Assigning a Don’t Split button.......................................................................................................... 190Considerations for Attendant Auto Start and Don’t Split........................................................................... 191Interactions for Attendant Auto Start and Don’t Split................................................................................ 191

Chapter 15: Attendant Auto-Manual Splitting.................................................................. 193Detailed description of Attendant Auto-Manual Splitting........................................................................... 193

Attendant Auto-Manual Splitting administration........................................................................................ 193Screens for administering Attendant Auto-Manual Splitting............................................................. 194

Chapter 16: Attendant Backup........................................................................................... 195Detailed description of Attendant Backup................................................................................................. 195

Attendant Backup Alerting................................................................................................................ 196 Attendant Backup administration.............................................................................................................. 196

Preparing to administer Attendant Backup....................................................................................... 196Screens for administering Attendant Backup................................................................................... 197Setting up Attendant Backup telephones......................................................................................... 197

End-user procedures for Attendant Backup.............................................................................................. 200 Answering Attendant Backup calls................................................................................................... 200Considerations for Attendant Backup....................................................................................................... 200Interactions for Attendant Backup............................................................................................................. 201

Chapter 17: Attendant Call Waiting................................................................................... 203Detailed description of Attendant Call Waiting.......................................................................................... 203

Attendant Call Waiting administration....................................................................................................... 204Screens for administering Attendant Call Waiting............................................................................ 204Setting up single-line telephones for Attendant Call Waiting............................................................ 205Changing the call-waiting signal....................................................................................................... 205Modifying timed intervals for Attendant Call Waiting........................................................................ 206

Considerations for Attendant Call Waiting................................................................................................ 206

Interactions for Attendant Call Waiting...................................................................................................... 207Chapter 18: Attendant Calling of Inward Restricted Stations......................................... 209

Detailed description of Attendant Calling of Inward Restricted Stations................................................... 209 Attendant Calling of Inward Restricted Stations administration................................................................ 209

Preparing to administer Attendant Calling of Inward Restricted Stations......................................... 209Screens for administering Attendant Calling of Inward Restricted Stations..................................... 210



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Setting up Class of Restriction override for the attendant................................................................ 210

Chapter 19: Attendant Conference.................................................................................... 211Detailed description of Attendant Conference.......................................................................................... 211

Administering Attendant Conference........................................................................................................ 211Screens for administering Attendant Conference............................................................................. 212Setting up Attendant Conference..................................................................................................... 212

Considerations for Attendant Conference................................................................................................. 213Interactions for Attendant Conference...................................................................................................... 213

Chapter 20: Attendant Control of Trunk Group Access.................................................. 215Detailed description of Attendant Control of Trunk Group Access............................................................ 215

Attendant Control of Trunk Group Access administration......................................................................... 216Preparing to administer Attendant Control of Trunk Group Access................................................. 216Screens for administering Attendant Control of Trunk Group Access.............................................. 217Setting the trunk group busy threshold............................................................................................. 217

Assigning Attendant Control of Trunk Group Access buttons.......................................................... 217Interactions for Attendant Control of Trunk Group Access....................................................................... 218

Chapter 21: Attendant Direct Extension Selection.......................................................... 219

Detailed description of Attendant Direct Extension Selection................................................................... 219Standard DXS Tracking.................................................................................................................... 220Enhanced DXS Tracking.................................................................................................................. 220Group Display button for DXS tracking............................................................................................ 220

Attendant Direct Extension Selection administration................................................................................ 221Preparing to administer Attendant Direct Extension Selection......................................................... 221Screens for administering Attendant Direct Extension Selection..................................................... 221

Considerations for Attendant Direct Extension Selection......................................................................... 221Interactions for Attendant Direct Extension Selection............................................................................... 222

Chapter 22: Attendant Direct Trunk Group Selection...................................................... 223Detailed description of Attendant Direct Trunk Group Selection............................................................... 223

Attendant Direct Trunk Group Selection administration............................................................................ 224

Preparing to administer Attendant Direct Trunk Group Selection.................................................... 224Screens for administering Attendant Direct Trunk Group Selection................................................. 224

Considerations for Attendant Direct Trunk Group Selection..................................................................... 224Interactions for Attendant Direct Trunk Group Selection.......................................................................... 225

Chapter 23: Attendant Intrusion........................................................................................ 227Detailed description of Attendant Intrusion............................................................................................... 227

Attendant Intrusion administration............................................................................................................ 227Preparing to administer Attendant Intrusion..................................................................................... 227Screens for administering Attendant Intrusion................................................................................. 228

Assigning an intrusion button........................................................................................................... 228Interactions for Attendant Intrusion........................................................................................................... 228

Chapter 24: Attendant Lockout - Privacy.......................................................................... 231Detailed description of Attendant Lockout - Privacy................................................................................. 231

Attendant Lockout - Privacy administration............................................................................................... 231Preparing to administer Attendant Lockout - Privacy....................................................................... 231Screens for administering Attendant Lockout - Privacy.................................................................... 232

Activating or deactivating the Attendant Lockout - Privacy feature.................................................. 232Interactions for Attendant Lockout - Privacy............................................................................................. 232



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Chapter 25: Attendant Override of Diversion Features................................................... 233 Attendant Override of Diversion Features administration......................................................................... 233

Preparing to administer Attendant Override of Diversion Features.................................................. 233Screens for administering Attendant Override of Diversion Features.............................................. 233

Chapter 26: Attendant Priority Queue............................................................................... 235Detailed description of Attendant Priority Queue...................................................................................... 235

Attendant queue priority by call category......................................................................................... 235 Attendant queue priority by call type................................................................................................ 237

Attendant Priority Queue administration................................................................................................... 237Preparing to administer Attendant Priority Queue............................................................................ 238Screens for administering Attendant Priority Queue........................................................................ 238Setting attendant queue category priorities...................................................................................... 238Setting the number of calls in the attendant queue.......................................................................... 239Call type button assignment............................................................................................................. 239Translating the Call Type button into a user-defined language........................................................ 239

Considerations for Attendant Priority Queue............................................................................................ 240Interactions for Attendant Priority Queue.................................................................................................. 240

Chapter 27: Attendant Recall............................................................................................. 241Detailed description of Attendant Recall................................................................................................... 241 Attendant Recall administration................................................................................................................ 241

Screens for administering Attendant Recall..................................................................................... 241End-user procedures for Attendant Recall................................................................................................ 242Interactions for Attendant Recall............................................................................................................... 242

Chapter 28: Attendant Room Status................................................................................. 243Chapter 29: Attendant Serial Calling................................................................................. 245

Detailed description of Attendant Serial Calling........................................................................................ 245 Attendant Serial Calling administration..................................................................................................... 245

Preparing to administer Attendant Serial Calling.............................................................................. 245Screens for administering Attendant Serial Calling.......................................................................... 246

Chapter 30: Attendant Split Swap..................................................................................... 247Detailed description of Attendant Split Swap............................................................................................ 247

Attendant Split Swap administration......................................................................................................... 247Preparing to administer Attendant Split Swap.................................................................................. 247Screens for administering Attendant Split Swap.............................................................................. 248

Assigning a split-swap button........................................................................................................... 248

Chapter 31: Attendant Timers............................................................................................ 249Detailed description of Attendant Timers.................................................................................................. 249

Attendant Timers administration............................................................................................................... 250Preparing to administer Attendant Timers........................................................................................ 250Screens for administering Attendant Timers.................................................................................... 251Setting up Attendant Timers............................................................................................................. 251

Interactions for Attendant Timers.............................................................................................................. 252Return Call to (same) Attendant................................................................................................................ 253

Attendant Overflow Timer................................................................................................................. 253

Chapter 32: Attendant Trunk Identification...................................................................... 255Detailed description of Attendant Trunk Identification............................................................................... 255

Attendant Trunk Identification administration............................................................................................ 255



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Preparing to administer Attendant Trunk Identification.................................................................... 255Screens for administering Attendant Trunk Identification................................................................. 256

Chapter 33: Attendant Vectoring....................................................................................... 257Detailed description of Attendant Vectoring.............................................................................................. 257

Attendant Vectoring administration........................................................................................................... 257Preparing to administer Attendant Vectoring.................................................................................... 258

Screens for administering Attendant Vectoring................................................................................ 259Creating a VDN extension for Attendant Vectoring.......................................................................... 259

Assigning the VDN extension for Attendant Vectoring to a console................................................. 260 Assigning the VDN extension for Attendant Vectoring to a tenant................................................... 260

Considerations for Attendant Vectoring.................................................................................................... 261Interactions for Attendant Vectoring.......................................................................................................... 261

Chapter 34: Audible Message Waiting.............................................................................. 263Detailed description of Audible Message Waiting..................................................................................... 263

Audible Message Waiting administration.................................................................................................. 264Preparing to administer Audible Message Waiting........................................................................... 264Screens for administering Audible Message Waiting....................................................................... 264

Administering Audible Message Waiting for a user.......................................................................... 265Considerations for Audible Message Waiting........................................................................................... 265Interactions for Audible Message Waiting................................................................................................. 265

Chapter 35: AUDIX One-Step Recording.......................................................................... 267Detailed description of AUDIX One-Step Recording................................................................................. 267

AUDIX One-Step Recording feature button..................................................................................... 267 AUDIX One-Step Recording language options................................................................................ 268 AUDIX One-Step Recording periodic alerting tone.......................................................................... 268 AUDIX One-Step Recording ready indication tone.......................................................................... 268 AUDIX One-Step Recording recording delay timer.......................................................................... 269 Audix One-Step Recording zip tone_release #_.............................................................................. 269

AUDIX One-Step Recording administration.............................................................................................. 269

Preparing to administer AUDIX One-Step Recording...................................................................... 270Screens for administering AUDIX One-Step Recording................................................................... 270 Assigning AUDIX One-Step Recording Parameters........................................................................ 271Translating AUDIX One-Step Recording telephone feature buttons and labels............................... 272

Assigning the AUDIX One-Step Recording feature button............................................................... 273Change the zip tone for AUDIX One-Step recording........................................................................ 273

End-user procedures for AUDIX One-Step Recording............................................................................. 275Recording a conversation with AUDIX One-Step Recording........................................................... 275

Considerations for AUDIX One-Step Recording....................................................................................... 276Interactions for AUDIX One-Step Recording............................................................................................ 277

AUDIX One-Step Recording troubleshooting............................................................................................ 280

Chapter 36: Authorization Codes...................................................................................... 283

Detailed description of Authorization Codes............................................................................................. 283Length of authorization codes.......................................................................................................... 283Using authorization codes................................................................................................................ 284

Authorization Codes administration.......................................................................................................... 285Preparing to administer Authorization Codes................................................................................... 285Screens for administering Authorization Codes............................................................................... 286



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Setting up Authorization Codes........................................................................................................ 286Creating Authorization Codes with a specific Class of Restriction................................................... 287

Considerations for Authorization Codes................................................................................................... 288Interactions for Authorization Codes......................................................................................................... 289

Chapter 37: Automated Attendant..................................................................................... 291Detailed description of Automated Attendant............................................................................................ 291

Automated Attendant administration......................................................................................................... 291Preparing to administer Automated Attendant................................................................................. 292Screens for administering Automated Attendant.............................................................................. 292Setting the prompting timeout for Automated Attendant.................................................................. 293VDN administration for Automated Attendant.................................................................................. 293

Announcement administration for Automated Attendant.................................................................. 293Controlling hunt groups by vector for Automated Attendant............................................................. 294

Assigning a caller information button on a multiappearance telephone........................................... 294 Assigning a caller information button on an attendant console........................................................ 295

Considerations for Automated Attendant.................................................................................................. 295Interactions for Automated Attendant....................................................................................................... 295

Chapter 38: Automatic Callback........................................................................................297

Detailed description of Automatic Callback............................................................................................... 297Ringback Queuing............................................................................................................................ 298Called Party Queuing....................................................................................................................... 299

Analog Busy Automatic Callback Without Flash.............................................................................. 299QSIG Call Completion - Administrable TSC Signaling Connection.................................................. 299ISDN CCBS Supplementary Service on Busy.................................................................................. 300CCBS for Incoming Calls.................................................................................................................. 301

Automatic Callback administration............................................................................................................ 303Screens for administering Automatic Callback................................................................................. 303

Assigning a FAC for Automatic Callback.......................................................................................... 304Enabling Automatic Callback With Called Party Queuing................................................................ 304

Setting the no-answer timeout interval for Automatic Callback........................................................ 305 Assigning a feature button for Automatic Callback........................................................................... 305Setting the queue length for Ringback Queuing............................................................................... 305Enabling CCBS................................................................................................................................ 306

Considerations for Automatic Callback..................................................................................................... 306Interactions for Automatic Callback........................................................................................................... 307

Chapter 39: Automatic Circuit Assurance........................................................................ 311Detailed description of Automatic Circuit Assurance................................................................................ 311

The ACA referral call........................................................................................................................ 311The ACA audit trail........................................................................................................................... 312

Automatic Circuit Assurance administration.............................................................................................. 312Screens for administering Automatic Circuit Assurance.................................................................. 312

Reports for Automatic Circuit Assurance.................................................................................................. 313Interactions for Automatic Circuit Assurance............................................................................................ 313

Chapter 40: Automatic Number Identification.................................................................. 315Detailed description of Automatic Number Identification.......................................................................... 315

Incoming Automatic Number Identification....................................................................................... 315Outgoing Automatic Number Identification....................................................................................... 316



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Automatic Number Identification administration........................................................................................ 316Screens for administering Automatic Number Identification............................................................. 316Setting up ANI on a multifrequency trunk......................................................................................... 317Displaying incoming ANI calling party information........................................................................... 318Outgoing ANI setup.......................................................................................................................... 318Setting up an ANI request button..................................................................................................... 320

Interactions for Automatic Number Identification...................................................................................... 320Chapter 41: Automatic Wakeup......................................................................................... 323

Detailed description of Automatic Wakeup............................................................................................... 323Considerations for Automatic Wakeup...................................................................................................... 327Interactions for Automatic Wakeup........................................................................................................... 327

Chapter 42: Avaya Video Telephony Solution.................................................................. 329Detailed description of Avaya Video Telephony Solution......................................................................... 329

Chapter 43: Bridged Call Appearance............................................................................... 331Detailed description of Bridged Call Appearance..................................................................................... 331

When to use Bridged Call Appearances.......................................................................................... 332 Administrable buttons and lamps for multiappearance telephones.................................................. 332

Bridged Call Appearance administration................................................................................................... 333Preparing to administer Bridged Call Appearance........................................................................... 333Screens for administering Bridged Call Appearance........................................................................ 334Creating a bridged call appearance on a single-line telephone....................................................... 334Creating a bridged call appearance on a multiappearance telephone............................................. 335

Considerations for Bridged Call Appearance............................................................................................ 336Interactions for Bridged Call Appearance................................................................................................. 337

Chapter 44: Bulletin Board................................................................................................. 347Detailed description of Bulletin Board....................................................................................................... 347Bulletin Board administration.................................................................................................................... 347

Screens for administering Bulletin Board......................................................................................... 348Setting user permissions.................................................................................................................. 348

Changing bulletin board information................................................................................................. 349Bulletin Board valid entries............................................................................................................... 349

Considerations for Bulletin Board............................................................................................................. 351

Chapter 45: Busy Indicator................................................................................................ 353Detailed description of Busy Indicator....................................................................................................... 353

Busy Tone Disconnect..................................................................................................................... 353Interactions for Busy Indicator................................................................................................................... 354

Chapter 46: Busy Verification............................................................................................ 355Detailed description of Busy Verification................................................................................................... 355Busy Verification administration................................................................................................................ 357

Preparing to administer Busy Verification........................................................................................ 357Screens for administering Busy Verification..................................................................................... 358

Assigning a Busy Verification feature button.................................................................................... 358 Activating the Busy Verify button...................................................................................................... 358

Considerations for Busy Verification......................................................................................................... 358Interactions for Busy Verification............................................................................................................... 359

Chapter 47: Call Charge Information................................................................................. 361Detailed description of Call Charge Information....................................................................................... 361



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Advice of Charge.............................................................................................................................. 361Periodic Pulse Metering................................................................................................................... 361Charge Display................................................................................................................................. 362

Call Charge Information administration..................................................................................................... 363Preparing to administer Call Charge Information............................................................................. 363Screens for administering Call Charge Information.......................................................................... 365

Administering the charge display..................................................................................................... 367 Administering a trunk group for call charge displays........................................................................ 367 Assigning a call charge display button for a user............................................................................. 368 Assigning a call charge display feature button for an attendant....................................................... 369 Administering AOC for ISDN trunks................................................................................................. 369 Administering PPM for non-ISDN trunks.......................................................................................... 370 Administering PPM for DS1 circuit packs......................................................................................... 371

End-user procedures for Call Charge Information.................................................................................... 373Displaying call charge information.................................................................................................... 373

Considerations for Call Charge Information.............................................................................................. 373Interactions for Call Charge Information................................................................................................... 374

Chapter 48: Call Coverage................................................................................................. 377Detailed description of Call Coverage....................................................................................................... 377

What is a Call Coverage path?......................................................................................................... 378Multiple coverage paths................................................................................................................... 378Time-of-Day Coverage..................................................................................................................... 379Off-network Call Coverage............................................................................................................... 381Call Coverage changeable coverage paths..................................................................................... 382Extended User Administration of Redirected Calls capability.......................................................... 382Call coverage criteria........................................................................................................................ 383Enhanced Redirection Notification................................................................................................... 384Enhanced coverage and ringback for logged off IP/PSA/TTI stations............................................. 385VDN in a call coverage path (VICP)................................................................................................. 385

Coverage answer groups................................................................................................................. 386 Announcement in a coverage path................................................................................................... 386Hunt group in a coverage path......................................................................................................... 386Subsequent redirection interval........................................................................................................ 386Notifying users when the calls are redirected................................................................................... 387Caller response interval for call coverage........................................................................................ 387Consult............................................................................................................................................. 387Limit number of Concurrent Calls..................................................................................................... 388Features that override Call Coverage.............................................................................................. 389Conditions that override Call Coverage............................................................................................ 390

Call Coverage administration.................................................................................................................... 391Preparing to administer Call Coverage............................................................................................ 392

Screens for administering Call Coverage......................................................................................... 392Creating a coverage path................................................................................................................. 393

Assigning a coverage path to a user................................................................................................ 396 Assigning a Consult button for a user.............................................................................................. 397Defining coverage redirected off-network calls................................................................................ 398

Assigning time-of-day coverage....................................................................................................... 399



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Creating coverage answer groups................................................................................................... 401 Assigning Internal Alerting................................................................................................................ 401Enabling enhanced Redirection Notification..................................................................................... 402

Reports for Call Coverage......................................................................................................................... 402Considerations for Call Coverage............................................................................................................. 403Interactions for Call Coverage................................................................................................................... 403

Interactions for Limit Number of Concurrent Calls........................................................................... 406Interaction for Enhanced Redirection Notification............................................................................ 408

Call Coverage Troubleshooting................................................................................................................ 409

Chapter 49: Call Detail Recording..................................................................................... 411Detailed description of Call Detail Recording............................................................................................ 411

Monitoring call detail records............................................................................................................ 412Legacy CDR and Survivable CDR................................................................................................... 412Survivable CDR detailed description................................................................................................ 412QSIG Supplementary Service - Advice of Charge........................................................................... 415

Answer Detection for CDR............................................................................................................... 417 Account Code Dialing for CDR......................................................................................................... 418Forced Entry of Account Codes for CDR......................................................................................... 418Call Splitting for CDR....................................................................................................................... 419Intraswitch CDR............................................................................................................................... 425CDR Privacy..................................................................................................................................... 426CDR output port formats.................................................................................................................. 427CDR record formats......................................................................................................................... 427

Call Detail Recording administration......................................................................................................... 486Preparing to administer Call Detail Recording................................................................................. 486

Assigning Forced Entry of Account Codes for CDR......................................................................... 487 Assigning privacy digits for a user for CDR...................................................................................... 489 Administering the CDR system parameters..................................................................................... 489 Administering CDR for a trunk group............................................................................................... 499

Administering CDR for a data module.............................................................................................. 501Identifying the Inter Exchange Carrier for CDR records................................................................... 510 Administering CDR for the paging ports........................................................................................... 511 Administering the Intra-Switch CDR................................................................................................. 511 Administering Survivable CDR......................................................................................................... 511

End-user procedures for Call Detail Recording........................................................................................ 515 Associating a CDR account code with a call.................................................................................... 515

Considerations for Call Detail Recording.................................................................................................. 515Interactions for Call Detail Recording........................................................................................................ 516

Interactions for QSIG Supplementary Service - Advice of Charge................................................... 527

Chapter 50: Call Forwarding.............................................................................................. 529Detailed description of Call Forwarding.................................................................................................... 529

Call Forwarding All Calls.................................................................................................................. 529Call Forward Busy/Don’t Answer...................................................................................................... 530Call Forwarding Off-Net.................................................................................................................... 531Call Forwarding Override................................................................................................................. 531Notifying users when their calls are redirected................................................................................. 532Coverage for unanswered forwarded calls....................................................................................... 532



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Security for Call Forwarding Off-Net................................................................................................ 532Call Forwarding administration.................................................................................................................. 533

Preparing to administer Call Forwarding.......................................................................................... 533Screens for administering Call Forwarding...................................................................................... 534Enabling call coverage for unanswered forwarded calls.................................................................. 534Viewing user extensions that have the Call Forwarding capabilities active..................................... 535

Assigning the Call Forwarding All Calls capability to a user............................................................. 535Removing the Call Forwarding All Calls capability for a user........................................................... 536

Assigning the Call Forward Busy/Don’t Answer capability to a user................................................ 536Removing the Call Forward Busy/Don’t Answer capability for a user.............................................. 537

Assigning the Call Forwarding Off-Net capability to a user.............................................................. 537Removing the Call Forwarding Off-Net capability for a user............................................................ 539Enabling the Call Forwarding Override capability for your system................................................... 539Disabling the Call Forwarding Override capability for your system.................................................. 540

End-user procedures for Call Forwarding................................................................................................. 540Changing the Call Forwarding All Calls destination from an internal telephone............................... 540Changing the Call Forward Busy/Don’t Answer destination from an internal telephone.................. 540Changing the forwarding destination when a user is at an off-network location.............................. 541Changing the Call Forward Busy/Don’t Answer destination when a user is at an off-network location 542

Call Log Enhancements............................................................................................................................ 542Log Forwarded Calls option............................................................................................................. 542

Considerations for Call Forwarding........................................................................................................... 544Interactions for Call Forwarding................................................................................................................ 544

Chapter 51: Call Park.......................................................................................................... 549Detailed description of Call Park............................................................................................................... 549Call Park administration............................................................................................................................ 550

Preparing to administer Call Park..................................................................................................... 550Screens for administering Call Park................................................................................................. 551

Administering Call Park Feature-Related System Parameters........................................................ 551

Defining common shared extensions for Call Park.......................................................................... 552 Assigning a call park button to a multiple-call appearance telephone.............................................. 552 Assigning a call unpark button to a SIP telephone........................................................................... 553

End-user procedures for Call Park............................................................................................................ 553Using Call Park from a single-line telephone................................................................................... 553Using Call Park from a multiple-call appearance telephone............................................................. 554Using Call Park from an attendant console...................................................................................... 554Retrieving a parked call.................................................................................................................... 555

Considerations for Call Park..................................................................................................................... 555Interactions for Call Park........................................................................................................................... 556

Chapter 52: Call Pickup...................................................................................................... 559Detailed description of Call Pickup........................................................................................................... 559

Call Pickup Alert............................................................................................................................... 559Extended Call Pickup....................................................................................................................... 561Directed Call Pickup......................................................................................................................... 562Enhanced Call Pickup Alerting......................................................................................................... 562

Call Pickup administration......................................................................................................................... 563Screens for administering Call Pickup.............................................................................................. 564



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Setting up Call Pickup...................................................................................................................... 565Deleting pickup groups..................................................................................................................... 568Removing a pickup group from an extended pickup group.............................................................. 569Removing a Call Pickup button from a user telephone.................................................................... 570Setting up simple extended pickup groups....................................................................................... 570Setting up flexible extended pickup groups...................................................................................... 572

Extended pickup group changes...................................................................................................... 575Setting up Directed Call Pickup........................................................................................................ 575

End-user procedures for Call Pickup........................................................................................................ 579Using Call Pickup to answer a call................................................................................................... 579Using Extended Group Pickup to answer a call............................................................................... 580Using Directed Call Pickup to answer a call..................................................................................... 580

Considerations for Call Pickup.................................................................................................................. 581Interactions for Call Pickup....................................................................................................................... 581

Chapter 53: Call Waiting Termination............................................................................... 585Detailed description of Call Waiting Termination...................................................................................... 585

Call Waiting tones............................................................................................................................ 585Call Waiting Termination administration.................................................................................................... 586

Screens for administering Call Waiting Termination........................................................................ 586 Administering Call Waiting Termination system parameters............................................................ 586 Assigning Call Waiting Termination.................................................................................................. 587

Considerations for Call Waiting Termination............................................................................................. 588Interactions for Call Waiting Termination.................................................................................................. 588

Chapter 54: Call-by-Call Service Selection....................................................................... 591Detailed description of Call-by-Call Service Selection.............................................................................. 591

Call-by-Call Service Selection example........................................................................................... 592ISDN messages and information elements for usage allocation...................................................... 593Usage Allocation Plans for Call-by-Call Service Selection............................................................... 593Call-by-Call Service Selection incoming call-handling treatment..................................................... 594

Call Detail Recording with Call-by-Call Service Selection................................................................ 595Call-by-Call Service Selection administration........................................................................................... 595Preparing to administer Call-by-Call Service Selection.................................................................... 596Screens for administering Call-by-Call Service Selection................................................................ 596Setting up a trunk group for CBC..................................................................................................... 597

Administering incoming call handling treatment............................................................................... 598 Administering route patterns for the CBC trunk group..................................................................... 598 Administering network facilities........................................................................................................ 599

Interactions for Call-by-Call Service Selection.......................................................................................... 600

Chapter 55: Caller ID........................................................................................................... 601Detailed description of Caller ID................................................................................................................ 601

Caller ID on analog trunks................................................................................................................ 601

Caller ID on digital trunks................................................................................................................. 602Caller ID administration............................................................................................................................. 602

Preparing to administer Caller ID..................................................................................................... 602Screens for administering Caller ID.................................................................................................. 603Displaying Caller ID information....................................................................................................... 603

Considerations for Caller ID...................................................................................................................... 604



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Interactions for Caller ID........................................................................................................................... 604

Chapter 56: Centralized Attendant Service...................................................................... 607Detailed description of Centralized Attendant Service.............................................................................. 607

Branch-generated call identification tones....................................................................................... 608Centralized Attendant Service administration........................................................................................... 609

Preparing to administer Centralized Attendant Service.................................................................... 609

Screens for administering Centralized Attendant Service................................................................ 610Considerations for Centralized Attendant Service.................................................................................... 610Interactions for Centralized Attendant Service.......................................................................................... 611

Chapter 57: Class of Restriction........................................................................................ 615Detailed description of Class of Restriction.............................................................................................. 615

Mask CLI/Station Name for Internal Calls........................................................

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