Avaya Client Application Release 6.3 Presentation

Graphic in this presentation are subject to change

© 2013 Avaya Inc. All rights reserved. 2

Avaya Client Applications R6.3

(Beta Sept, GA Dec 2013)

Lync Integration � Lync 2013

� Avaya Lync SIP client

� Message Waiting Indicator

� VPN’Less access (via SBC)

� VDI Voice (SIP)

� Share My Bridge:

Ad-Hoc Aura Conference and Collaboration

� Video SRTP

Office/Web Browser � Windows 8,

� Office 2013,

� SharePoint 2010/13

� IE 10, Firefox and Chrome

� One-XC

Avaya Client Applications Roadmap

© 2013 Avaya Inc. All rights reserved. 3

Avaya Client Applications for Microsoft Lync 2010/13

� Preserves user experience

• Click-to-call, telephony/video presence, multi-call handling

• Choice of Calling Modes

• Escalate from IM to Avaya voice / video call

• Lync sign-in, simple install

• Mid Call Control (Release, Hold and Retrieve, DTMF, Transfer and Conference)

� Client-side integration

• No Lync voice licenses or devices

• Uses Lync Client SDK

� Multi-platform support

• On-premise & Office 365 options

• Avaya Aura® CM

• CS 1000 with Collaboration Package

• CS 1000 (with ACE 6.2 FP1) New1

� Extends to Microsoft stack

• Click to Call from Office, Outlook, and Internet Explorer

Note: 1, New with ACA 6.3 SP 1, Availability Q1 2014

© 2013 Avaya Inc. All rights reserved. 4

Avaya Client Applications 6.3 Experience with Avaya Lync Integration

Click to Call from

Internet Explorer

Click to Call from Office Suite

Click to Call from Outlook

Call presented in Lync

conversation windowClick to Join or Host

Conference from Outlook

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Avaya Client Applications: Click to Join/Host Conference

� Click to Join/Host Conference from MSFT Outlook

– Works with most conference bridges

– Up to 10 bridges / delegate profiles New

– Conference Bridge Wizard scan for users bridge details

– Bridge populated to Meeting Location in meeting inviteand in body of email New

– Join conference call Activate from:

– Calendar invite, Calendar, Meeting reminder

– Utilizes Chairperson/Participant details

– Supports Outlook delegate profiles New

– Launch Web Collaboration Session

� Call control through Flare on Windows and Lync/OCS

© 2013 Avaya Inc. All rights reserved. 66

Avaya Client Applications 6.3Lync 2013 Main Client

Mode SelectionDeskphoneComputer Other Phones

Share My Bridge Message

Waiting Indicator

Call Forward Indicator

Avaya Settings

Start Voice call

Additional Contact numbers

Start IM

Lync Presence

Avaya Publishes busy In A Call

Status

© 2013 Avaya Inc. All rights reserved. 77

Avaya Client Applications 6.3Lync 2013 Conversation Window

d

My VideoPicture in Picture

Jim’s Video

End Call

Share My Bridge

Start VideoOptions

Start/Stop Video

Start Voice / Mute Voice Options:

Mute, Hold, Audio Setting, Transfer

IM View

Start IMShow/Hide

IM

Avaya busy in a Call updates

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Avaya Client Applications 6.3Lync 2013 Voice options panel (Mid Call control)

Select to Mute UnMute the call

Hoover over to see

Option Panel

Mute UnMute

Tabs for Dial Pad, and Audio Settings views

Hold Retrieve

End Call

© 2013 Avaya Inc. All rights reserved. 9

Avaya Client Applications 6.3Lync 2013 Escalate IM to Voice to Video

Start with an IM Escalate to a Voice call Escalate to a Video call

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Avaya Client Applications 6.3Lync 2013 Two Party Voice / Video Call

Toast Pop up on incoming call

Video Call

Voice Call

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Avaya Client Applications 6.3Lync 2013: Avaya Aura® System 6.3 (SIP client)

SIP Device

Avaya Aura®

Communication

Manager

Avaya Aura®

Session Manager

H323

Device

Active Directory

LYNC

1. Microsoft Lync Standard CAL (end user license) required.

ACA for

Microsoft Lync

Avaya

one-X®

(SIP)

Video Calling to

a Avaya Flare®

Experience on

iPad (SIP)

Lync 2010 orLync 2013

Avaya Client Collaboration

Desk Phone, Other Phone and Computer Mode Avaya Aura SM (SIP)+CCE Add-in(via Lync Integration)

© 2011 Avaya Inc. All rights reserved. 1212

Internet

Lync

Edge Server

Avaya Client Applications 6.3Avaya Aura® System (SIP client) Internet deployment

SIP Device

Avaya Aura®

Communication

Manager

Avaya Aura®

Session Manager

H323

Device

Active Directory

Avaya

one-X®

(SIP)

Video Calling to

a Avaya Flare®

Experience on

iPad (SIP)

Lync 2010 orLync 2013

Avaya Client

Collaboration

Desk Phone, Other Phone and Computer Mode Avaya Aura SM (SIP)+CCE Add-in(via Lync Integration)

ACA for

Microsoft Lync

Avaya Session

Border Controller

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Avaya Client Applications 6.3Lync 2013: Avaya Aura® System 6.3 (VDI Voice Deployment)

SIP Desk Phone

(Optional)

Avaya Aura®

Communication

Manager

Avaya Aura®

Session Manager

Active Directory

ACA for

Microsoft Lync Lync 2010 orLync 2013

Avaya Client

Collaboration

Citrix / VMware

client

& VDI-C

on PC / Brick

Citrix/

VMware

Server

User Desktop

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Avaya Client Applications 6.3Lync 2013: Share My Bridge

� Quick Launch of My Audio / Video conference bridge

� Quick launch of My Collaboration URL

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� Launch My A/V Bridge and Collaboration session directly from a IM session

� Sends Participant IM with Conference/Collaboration details

� Lync Integration user can perform click on URL in IM to Access bridge & Collaboration Session

Avaya Client Applications 6.3Lync 2013: Share My bridge, Ad-Hoc From IM Session

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Share My Bridge Wire FramesIM session established

� Hover over Collaboration Icon user will be presented with an options window

� User can select the bridge they want to use (1 of 10) and the access number (1 to 10)

– Dropdown choices are persistent

� Hover over the Conference Icon chevron will provide a menu of options

� Click on the conference icon and the top-most item is executed

– Dial-in, launch and send details

© 2013 Avaya Inc. All rights reserved. 1717

Avaya Client Applications 6.3Lync 2013: Share My Bridge In a call or conference call

� Call is established

� Options are:

– Launch My Collaboration

– Send IM to other users to invite then to join bridge, Launch collaboration (Paper Plane Icon)

� User also has the option to copy all details and send via email

© 2013 Avaya Inc. All rights reserved. 18

Avaya Client Applications New Microsoft Application and Browser Functionality

� Native Outlook 2010 and 2013

– Avaya or Lync IM and Presence in Contact card

– Click to IM, Call, Join/Host Conference call

� IE, Firefox and Chrome

– New Avaya Contact card

– Matches Contact details with user Enterprise details (AD)

– Click to IM Call and Joining & Hosting Meetings

– Rich Avaya or Lync Presence

– Integrates into Web Based Office 365, & Google Apps

2/13/2014

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Compatibility Matrix - CM

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Compatibility Matrix – CS1k