NEWSLETTER

IN THIS ISSUE

SALES HIGHLIGHTS

FIXED OPS

HR CONNECTION

DIFFERENCE CONNECTION

H&H HAPPENINGS

NEW HIRES

ANNIVERSARIES

FUN PAGE

JANUARY 2021NEWSLETTER

AUTOMOTIVE

SALES ASSOCIATES OF THE MONTH

H&H KIAKEITH ALEXANDER

H&H KIANAZ SHARIPOV

H&H KIASAM SADIQ

ONYXSCOTT DRAPER

ONYXDEAN JOHNSON

ONYXDILLON JOHNSON

H&H CHEVROLETPAT CAMPBELL

H&H CHEVROLETCLAYDIO NAZERAJ

H&H CHEVROLETJOHN BUTLER

FRONTIER HARLEY-DAVIDSONJASE JACKSON

FRONTIER HARLEY-DAVIDSONJACOB RUDENICK

SALES ASSOCIATES OF THE YEAR

H&H CHEVROLETHAKIM YACOUBOU

ONYXDEAN JOHNSON

ONYXJARED HALL

ONYXSCOTT DRAPER

ONYXMARK DEEGAN

FRONTIER HARLEY-DAVIDSONJASE JACKSON

H&H CHEVROLETJOHN LIVINGSTON

H&H CHEVROLETAMED TIDJANI

H&H CHEVROLETPAT CAMPBELL

H&H KIANAZ SHARIPOV

H&H KIASAM SADIQ

H&H KIAKEITH ALEXANDER

233 Units

187 Units

137 Units

129 Units125 Units125 Units

187 Units 138 Units

197.5 Units205 Units

295 Units 290 Units

SALES HIGHLIGHTS

H&H CHEVROLET• New Sales:• Best December in recent history!!• Finished the year at 129th in the nation!• Number 1 in the district for the second year in a row!• Delivered over 1500 New Vehicles in 2020! • Used:• CPO sales up over 200% from 2019!• Totals sales up 12% from 2019!

H&H KIA• Best December Ever• 35% Increase YOY• #1 In our District 21 months in a row!

FRONTIER HARLEY-DAVIDSON• We finished our Battle of the trail competition with 133% of our goal.• We maintained our Elite status in finance with Harley Davidson.

ONYX BMW/MINI• ONYX volume record of 243 units!• BMW volume record of 100 units!• Aftermarket record!• Achieved NPS goal for all four brands!

ONYX JLR• 25% year over year improvement in volume from December 2019• #3 Land Rover dealer in sales in our Market area• Record-breaking new car sales volume in Jaguar/Land Rover in December 2020• 100% NPS score in Land Rover in December 2020

FIXED OPS

H&H CHEVROLET• Record December Customer Pay Month• Record Store Customer Pay Month for Jenifer Slavik

H&H KIA• 12 points above Region in CSI• Top Advisor: Shane• Fully Staffed!

FRONTIER HARLEY-DAVIDSON• Service finished the year at a 92.3 CXI rating 13.7 points over the national average • GM had a Fantastic holiday season and increased its sales over last year• Parts the $100 gift table was a hit!

ONYX BMW/MINI• BMW: Above Region in NPS/CSI• 95% Technician Video Club: Dimitri Young, John Prendergast, Diego Rosillo, Chris Elizondo• 3.0 Customer Pay Hours Per Repair Order Club: Dylan Nightser, Jadyn Moore

• MINI: Above Region in NPS/CSI• 95% Technician Video Club: Joe Peterson• 3.0 Customer Pay Hours Per Repair Order Club: Kara Scott• BMW/MINI Parts: YOY increase in total parts gross profit. Hit parts bonus objective

ONYX JLR• JLR: Above Region in CSI • 95% Technician Video Club: Trevor Webber, Dominic Fountain, Harrison Preston, Chance White• 95% Customer Satisfaction Club: Shawn Murphy, Tim Twight• 3.0 Customer Pay Hours Per RO Club: Doug Hollibaugh, Shawn Murphy, Tim Twight• JLR Parts: 63% YOY increase in total parts gross profit

HR CONNECTION

YOU CAN ACCESS YOUR ELECTRONIC 2020 W-2 NOW!

All you need to do is log into UltiPro, go to Menu -> Myself -> Pay -> W-2, and click 2020.

Those associates that elected to receive a paper copy will also have copies mailed to their home address on file and postmarked no later than January 31st.

YOU CAN ALSO UPDATE YOUR INCOME TAX WITHHOLDINGS AT ANY TIME!

All you need to do is log into UltiPro, go to Menu -> Myself -> Pay -> Income Tax.

DIFFERENCE MAKERS

JANUARY IS ALL ABOUT NEW YEAR . . . NEW CHAPTER AND KEEPING RECOGNITIONS ALIVE.

The New Year brings new goals, and people are a key component for accomplishing them. Start setting expectations for your team this year by recognizing the behavior you want to see in “Difference Makers.” Recognition is a simple action that has a powerful impact, an impact that can help your team meet and exceed their goals.

Be sure to check out our Achievers program from your desktop computer by visiting the following site: www.hhauto.achievers.com/login as exciting new campaigns will be launching every month!

Name Rec. Location 1. Nicole Byrnes 59 ONYX Automotive2. Ashley Brown 43 ONYX Automotive3. Nick Strong 40 Central Support4. Amber Jones 32 Central Support5. Kalei Obara 30 Central Support6. James McArdle 26 ONYX Automotive7. Sumer Janovich 23 Central Support8. Josh Stahr 23 ONYX Automotive9. Kriste Dorste 23 Central Support10. Shane Ewell 20 H&H Chevrolet

H&H Difference Maker Top 10RECOGNITION CHAMPIONS

DECEMBER 2020

H&H HAPPENINGS

If you have any recent or upcoming special events, milestones, or moments in your life, e.g., weddings, births, graduations, etc. that you want to share in the monthly newsletters, please email ‘your story’ to hr@hhautomotive.com. Send pictures, too! *Earn Difference Maker points by sharing your life events!*

EMPLOYEE PURCHASES

Sonja Denholm 2020 BMW 3 SeriesDillon Johnson 2021 BMW X3Hannah Ashley 2018 Kia OptimaJorge Escamilla 2021 Kia ForteTyler Lents 2021 Kia K5

REFERRAL ROCKSTAR

MARK MEDEIROS

HAPPY HOUR Q1

Central Support 2/12H&H Kia 2/19H&H Chevrolet 2/26Frontier H-D 3/5ONYX 3/12Recorp 3/19

H&H OPPORTUNITIES

Courtesy Driver Part-TimeFrontier - Clothing and Merchandise Part-Time

Valet Full-TimeParts Delivery Driver Full-TimeExperienced GM Technician/Mechanic Full-TimeGeneral Application Submission Full-TimeBMW Service Advisor Full-TimeAutomotive Service Manager Full-TimeDetail Technician/Shop Assist Full-TimeSales Associate Full-TimeParts Counter Person Full-TimeMotorcycle Consultant Full-TimeQuick Service Advisor Full-TimeCustomer Care Specialist Full-TimeCustomer Care Specialist - Bilingual Full-Time

NATIONAL BAGEL DAY1/15/2021

NEW HIRES

H&H CHEVROLET

FRONTIER H-D

H&H KIA

RECORP

ONYX

CENTRAL SUPPORT

CODY J. EARL PARTS DRIVERKARL CARRICO SALES ASSOCIATEJADEN LUBRANT LOANER VEHICLE AGENTMITCHELL PADOLINA SALES ASSOCIATEKYLE W. SPARBEL PARTS DRIVERMICHAEL WOOD SHOP FOREMAN

DIEGO BARRAZA SALES ASSOCIATEJILLIAN R. MORROW SERVICE ADVISORCRISTIAN D. NERY SALES SUPPORT AGENT

JECINIA R. GUERRERO INTAKE VALETKEERA A. STERNS DETAIL TECHNICIANMATTHEW W. STRAWN SERVICE TECHNICIAN APPRENTICE

MASON MATTES MOTORCYCLE CONSULTANT

ALEC J. HEMPHILL CONCIERGE DRIVERTYLER M. KASPER PARTS COUNTERPERSONRYAN OBRECHT CONCIERGE DRIVERAARON RAMSDELL VALETMICHAEL J. STENGER SERVICE

DEANA JUELFS SERVICE BDC ASSOCIATEERIK P. OSMERA SYSTEMS ADMINISTRATORDANELLE ROTHE WARRANTY ACCOUNTING CLERKTRISH RUFFINO TALENT ACQUISITION SPECIALIST

ANNIVERSARIES

H&H CHEVROLET

FRONTIER H-D

H&H KIA

RECORP

ONYX

CENTRAL SUPPORT

STEVE L. RUDOL 15MATT S. PRUETT 8ANA CHAIREZ 3ZACH R. PIERCE 2EMILY A. SPILKER 2AMED D. TIDJANI 2MARK ACKERMAN 1

AMANDA CARRICO 1JACOB DAVIS 1JAMES EASTMAN 1ASHTON MASON 1ELI POHLMAN 1DYLAN RIECKEN 1

JOSH K. MITCHELL 24CHRIS J. SWENSEN 21SHAWNA M. HARVAT 20JOHN L. MARTIN 15

JERRY F. CAMP 8JULIO C. HERRERA 8MALIK SAMS 3ROYCE HANSEN 1

MIKE O. KELLY 6 ALEX STREHLE 1

JASE J. JACKSON 4 TY HARRIS 1

NICK APPLETOFT 4TYLER L. NIELSEN 3ASHLEY J. VIDAL 3CALEB A. MILLON 2DIEGO L. ROSILLO ROMAN 2CHARLIE EVANS 1DREW FRIESEN 1

BRIAN CONZALEZ 1RUSSELL HANSEN 1JOHNATHAN MEDLIN 1SAMUEL SIMPSON 1VINCENT STEWART 1MORGAN WOJTALEWICZ 1

SUE A. VALENTI 8SUMER D. JANOVICH 4

AVRIL L. MERRIFIELD 4LYNN H. WATTIER 2

JANUARY JUST FOR FUN PAGE

ACROSS

2. Harley-Davidson model3. The most sought after item in 20206. Friday celebration8. Motor works11. HD dealership13. British car14. We strive to be15. Motorcycle nickname16. Fastest Chevy20. Omaha’s #1 rated luxury dealership21. The biggest Kia22. Newest Land Rover model23. Cat brand24. 53 of these at Chevy

DOWN

1. Commercial twin2. Popular Kia model4. First day at H&H5. Shift your7. Central location9. Kia mascot10. Commercial twin12. The boss17. Borrowed service car18. Our favorite day19. Has all the details

3 4 5

6

7

11

15

14

8

2

1

9 10

1312

16

17

20

24

22

19

21

18

23