RecoverRevenuewithChargebackResponses

ProtectAccountswithChargebackAlerts

StayInformedwithChargebackMonitoring

We’ve Got Your Back.

Most chargebacks are coded as fraud but are actually chargeback fraud or friendly fraud and are recovered.

The industry average win rate is 41 percent. Chargeback nearly doubles the average with a 76 % win-rate.

Chargeback is already integrated to your commerce stack and can manage cardholder disputes.

Each industry has a benchmark chargeback ratio; get to know it and get comfortable with it. The only way to stop chargebacks altogether is to stop accepting cards.

2

Everyone has chargebacks.

CONFIDENTIAL | Copyright 2016 Chargeback.com, Inc.

Having an abnormally low chargeback ratio may indicate you have a high number of false positives and unnecessary manual reviews.

3

Most chargebacks are coded as fraud.

CONFIDENTIAL | Copyright 2016 Chargeback.com, Inc.

Most chargebacks categorized as true fraud are actually proven to be instances of friendly fraud or chargeback fraud.

4

Always respond to win and learn more.Chargeback is able to identify trends in chargeback fraud, applying those insights to help automate and improve responses.

CONFIDENTIAL | Copyright 2016 Chargeback.com, Inc.

56%

44%

Lost = True Fraud

Lost = Product/Service Issues

Won = Chargeback/Friendly Fraud

Fraud Reason Codes(Fraud / No Auth / EMV)

Non-Fraud Reason Codes(Other / Products / Shipping)

RESPONSE

RESPONSE

76%

1%

23%

The industry average win rate is 41%. Chargeback’s average win rate is 76% across all clients and is 90%+ for many clients.

5

Automate to scale revenue recovery.Chargeback is already integrated with most payment gateways and merchant account processors but will manually pull any compelling evidence or other relevant data.

How it Works

1. Connect Data Sources 2. Automate Doc Gen 3. Recover Revenue

CONFIDENTIAL | Copyright 2016 Chargeback.com, Inc.

Chargeback reporting, analytics and automation help you make informed decisions and recover revenue lost to chargeback fraud and friendly fraud.

Chargeback provides reporting tools that help clients reduce manual reviews, false positives and their overall cost of fraud.

6

Reporting drives informed decisions.

CONFIDENTIAL | Copyright 2016 Chargeback.com, Inc.

Can it be just 5% better? Of course it can. Whatever topic, whatever thing, it can always be better.

Chargeback management experts.

Founded in 2007 because chargebacks are awful, Chargeback set out to build tools and train people to disrupt the pains merchants experience with customer disputes. We automate and improve the recovery of lost revenue and prevent merchant accounts from being shut off from chargeback fraud.

7CONFIDENTIAL | Copyright 2016 Chargeback.com, Inc.

Our time is important, as is yours is. We work every chargeback so data sources and processes must be solid.

To be efficient we help eliminate chargebacks likely to be lost (terms, customer service, communication) and improve data sources to ensure our responses win.

We’re confident. We work on a recovered revenue model (we only get paid when we win). Normal fee is 20% of recovered revenue.

8

Aligned interests, shared goals.

CONFIDENTIAL | Copyright 2016 Chargeback.com, Inc.

We’ve got your back.