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Automate, Orchestrate and Transform Robert Kreher Business Development, HPE Software 2. März 2016

Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

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Page 1: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

Automate, Orchestrate and Transform

Robert KreherBusiness Development, HPE Software

2. März 2016

Page 2: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

IT has always transformed the way we work

Applications that engage and delight

Applications that transact and record

Compute data

Human data

Business data

Applications that power things

App(lication)s that support how we work

Mainframe Client/server Internet Now

Big data

Page 3: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

30+ systems support a typical onlinebanking account check andcredit transfer

Page 4: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

Distributed Compute

Distributed systems and containers

Distributed Data

Data Locality and Latency

Multi-CloudBrokerage

Management and Governance

Continuous DeliveryDevOpsSpeed

Analytics and VisualizationReal-Time and

Predictive

4

Backend

Frontend

Devices

Humans

App-to-App

Adding flexibility and choice through new technology architectures

Frontend

Backend

Page 5: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

To stay on top, IT Operations needs to broker business outcomes

Traditional ITContain costs

Digital enterpriseCreate outcomes

Provide hardened systems and networks

Manage and mitigate risk

Efficiently host workloads and services

Continuously create and deliver new services

Store and manage data

Software automates business systems

Software differentiates products and services

Provide real-time insight and understanding

Transformto a hybrid

infrastructure

Enableworkplace

productivity

Empowera data-drivenorganization

ProtectYour digital enterpriseYour

right mix

Page 6: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

Automate and orchestrate

Converge, virtualize and microservice

Transform app and service delivery

Hybrid infrastructure

Powering your right mix requires accelerating IT

Page 7: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

The IT Operations Management DirectionHelping you achieve your right mix

Transform

delivery

Orchestrate

processes

Automate

tasks

Efficiency Agility InnovationTraditional

IT

Digital

Enterprise

Focus on user experience

Gain customer engagement and loyalty

Leverage Big Data

Realize continuous improvement

Page 8: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

IT Operations Management solutionsSimple and fit for purpose to accelerate your progress

Automation

solutions

Transform

solutions

Orchestration

solutions

Data Center automation

Operations bridge

ITSM automation Cloud orchestration

Service broker

User experience

transformation

A prescriptive path from traditional to digital

Transformation services

Page 9: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

HPE Solutions Leveraging the power of Hewlett Packard Enterprise & partners

9

ITOM Products

HPE Solutions

Data Center Automation

Operations Bridge

ITSM Automation Cloud Orchestration

Service broker

User experience

transformation

ITOM Suites

Page 10: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

HPE Cloud Service Broker solutionsAccelerate transformation

Enterprise-grade

service delivery

Aggregate multivendor

services

Self-service

IT marketplace

The power of HPE software and services

Page 11: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

The Journey and Outcome

HPE IT A major European energy supplier

• Significantly accelerated service delivery

• SaaS deployment time cut from 3 weeks to 90 minutes

• 50% reduction in data center footprint

• 38% less in operational expenditures

• A single, HPE Propel portal and catalog for 320, 000+ employees

• Increased business agility

• Reduced 50 catalogs to one and 1300 services to 900

• Gained ability to rationalize and manage multiple suppliers and systems

• 15% reduction in manual service desk activities

• 20-40% faster onboarding

• Increased end-user satisfaction

Page 12: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

HPE User Experience solutions Measure, focus and improve for a 5-star rating

12

Isolate issues for mobile and

web transactions down to

server and code level

Find performance and

availability issues before

your users do

Pinpoint client-side

performance issues down to

line of code

The power of HPE software and services

Public beta

Page 13: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

The Journey and Outcome

• Increased app-rating from 3.5 to 5.

• Achieved 50% customer retention (before 54% exited the app even before completing registration).

• Significantly helped increase revenue and secure new investor funds

• Tracking the most used of seven core, SpeechTrans could easily detect the feature most often used and focus on true value for the customer

• Developer roadmap now fully guided by Operations results which, in turn, are guided by real user problems

SpeechTrans

Page 14: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

Summary Hewlett Packard Enterprise is the partner to transform your business and IT

Transform

delivery

Orchestrate

processes

Automate

tasks

Efficiency Agility InnovationTraditional

IT

Digital

enterprise

Focus on user experience

Gain customer engagement and loyalty

Leverage Big Data

Realize continuous improvement

Page 15: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

Next steps

1.Actively engage in the sessions

2.Visit the demos and exhibition zone

3.Book a 1:1 interview

Page 16: Automate, Orchestrate and Transform...ITSM automation Cloud orchestration Service broker User experience transformation A prescriptive path from traditional to digital Transformation

Vielen Dank!Robert Kreher, [email protected]

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