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Copyright © 2017 BRIDGE Energy Group

• Authorized usage

• General survey respondent information

• Survey findings

• Contact information

• Legal notice

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Survey”

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Copyright © 2017 BRIDGE Energy Group 4

Surveyed: Over 20,000 Utility EmployeesGeography: North America

Generation, 30%

Transmission, 30%

Distribution, 40%

Investor Owned Utility

(IOU), 50%

Municipal Utility

(Muni), 25%

Cooperative (Co-

op), 21%

Other, 4%

Electric, 63%

Gas, 26%

Water, 11%


By RoleBy Organization

Executive, 15%

Manager or department head, 54%

Individual contributor,

31%


• Ameren

• American Transmission Company

• Arkansas Electric Co-op

• AVANGRID

• BC Hydro

• Brownsville Public Utilities Board

• Carbon Power & Light

• CenterPoint Energy

• Central Texas Electric Co-op

• City of Colton

• City of Leesburg Electric Dept

• City of Newton

• City of Tacoma

• City of Wadsworth Utilities

• Cleco

• CMS Energy

• Connexus Energy

• Consumers Energy

• Crisp county power

• Dakota Energy Cooperative

• Dallas Water Utilities

• Dominion

• DTE Energy

• Duke Energy

• Duquesne Light

• East Kentucky Power Co-op

• Entergy

• EnWin Utilities Ltd.

• Eversource

• Fairpoint

• FortisBC

• Gibson Energy

• Huntsville Utilities

• Idaho power

• ISO NE

• KCPL

• Lafayette Utilities System

• Lakeland Electric

• London Hydro

• Loup River PPD

• Madison Gas & Electric

• Manitoba Hydro

• Maquoketa Valley REC

• Mason County PUD

• Matanuska Electric

• MEAG Power

• MISO

• National Grid

• NIPSCO

• Nova Scotia Power

• Oncor Electric Delivery

• Pacific Gas and Electric

• Platte River Power Authority

• Power Stream

• Prairie Power

• Salt River Project

• Santee Cooper

• Sempra

• South Central Power

• South Jersey Gas

• Southern California Edison

• Tallahatchie Valley Electric

• Tri-County EMC

• Tri-State G & T

• Tucson Electric Power

• TVA

• United Power

• Unitil

• Village of Winnetka

• We Energies

• Westar Energy

• Xcel Energy


• Planned: 36% plan major analytics projects within 24 months

• Done: 54% of major analytics projects done WITHOUT business case justification

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“Many major analytics projects are conducted without business case justifications. To achieve success, there needs to be business sponsor buy-in and clear, measurable goals defined for all analytics projects. Be sure to also include plans to operationalize the projects once completed.” - BRIDGE Energy Group

Not Planned43%

Within 12 months

11%

Within 24 months

25%

Beyond 24 months

21%

Plan Major Analytics Project in 2017


• 22% have predictive analytics in operation

• Another 24% are developing predictive capabilities

• Asset health and outage management top use for predictive analytics

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“Encouraging to find nearly half the utilities push toward predictive analytics for asset and outage management. Significant operational improvement benefits can be

achieved through the use of visualization and advanced analytics.” - BRIDGE Energy Group

22% 24%

10%

19%

25%

Currently inOperation

In Development Not in development,but plan to deply

within 1 year

Plan to be Deployedin 1-3 years

No Plans

State of Predictive Analytics Projects

37%33%

12% 9% 9%

Outage Management Asset Health Financial Solar Forecasting Procurement/SupplyChain

How Predictive Analytics is Being Used


• 47% have big data solutions in operation or will be within 1 year

• Operations and customer use cases most common for big data

• Main driver – Business wants rapid access to data without needing IT

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“There is a move to gain more insight and create predictive capabilities using all of the data through the use of open source tools. Big data open source technologies are gaining ground over vendor specific tools” - BRIDGE Energy Group

Business seeking rapid access to data

without IT involvement

51%

IT seek more capability to process and

integrate data29%

Other20%

What is Driving theNeed for Big Data

48%

31%

17%

4%

0% 20% 40% 60%

Operations

Customer

Back Office/Financial

Procurement/Supply Chain

What Types of Use Cases are Being Addressed with Big Data

27%

27%

8%

39%

0% 20% 40% 60%

No plans

Plan to deploy in 1-3 years

Plan to deploy w/in 1 Year

In Development/Operation

State of Big Data Analytics Projects


• Responsibility for data governance is evenly split between IT and the business department

• Only 43% have a data quality program in place

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“While data quality is critical to useful analytics, most utilities do not employ active data governance frameworks for operational data. It is recommended that data quality be part

of any new initiative going forward.” - BRIDGE Energy Group

Business, 51%

IT, 49%

Responsibility for Governance

Yes43%No

57%

Data Quality Program in Place


• Oracle, Microsoft and SAP account for 63% of BI tools in use today

• Only 5% don’t have at least 1 BI tool in place

• Only 25% report having more than 2 tools (14% have 4 or more)

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“While there are currently a broad range of BI tools in use - there is a shift toward more ‘purpose-built’ analytic solutions and less vendor-specific solutions. Utility organizations must

leverage lessons learned from industry peers and knowledgeable vendor-neutral consultants for purchasing/replacing decisions.” - BRIDGE Energy Group

23%20% 20%

12%9%

7% 4% 2% 1% 1% 1%

BI Tools in Use


• 50% of organizations are still using spreadsheet or vendor tools to report “what happened”

• Advanced analytics use cases are lagging

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“Over all, there is a greater need to move beyond reporting, to real-time situational awareness using operationalized analytics that take into account the integration of data from multiple operational sources. Use cases combining operational data more holistically will be more prevalent in the coming year.” - BRIDGE Energy Group

26%

16%11% 12%

21%

11%

4%

SPREADSHEET AND

INFORMATION

ANARCHY

DATA STORED, SECURED AND

AVAILABLE

USED TO ANSWER

"WHAT

HAPPENED?", NOT

INTUTITIVE, LIMITED

PRESENTATION

DASHBOARDS, DYNAMIC DATA USE,

ANSWER "WHAT

HAPPENED?" BUT

MORE INTUITIVE

MODELING AND

PLANNING BASED ON

HISTORICAL DATA

LEVERAGING REAL

AND NEAR-REAL-TIME DATA

BUSINESS PROCESS

CHANGE INITIATIED

BY ANALYTICS

DERIVED

INFORMATION

Utility’s Operational Analytics State


• $6.3M – Average corporate analytics spend forecasted for 2017

• $1.9M – Average department analytics spend forecasted for 2017

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“Analytics will take lead the for the 21st century Utility. Analytics initiatives in the modern utility will be used to define operational changes, efficiency improvements, retain human capital knowledge and determine where capital will be spent.” - BRIDGE Energy Group

Source: BRIDGE Energy Group 2017 BRIDGE Index™ Survey

Asset

Customer

36%

48%

30%Grid

Analytics Efforts – Moderate to Significant


• Supply and availability of staff with the right skills

• Integration of systems and related data sources

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“Availability of staff with the right skills, along with availability and accuracy of data, are common challenges in the industry. Leveraging resources with cross-

vendor and utility-specific experience allows for a more collaborative environment to achieve greater integration and success.” - BRIDGE Energy Group


Main: 1.508.281.7133Toll Free: 1.888.351.8999Research@BridgeEnergyGroup.comwww.BridgeEnergyGroup.com

For more information about this survey or to discuss creative and pragmatic solutions for improving

operational performance, please contact BRIDGE at:

mailto:[email protected]

http://www.bridgeenergygroup.com/


This Report is based on responses to a survey of North American utility employees. BRIDGE Energy Group, Inc. [BRIDGE] assumes no legal liability or responsibility for the accuracy or completeness of any information, or process disclosed. This Survey may include facts, views, opinions and recommendations of individuals and organizations deemed of interest and assumes the reader is sophisticated in this industry. User waives any rights it might have with respect to this Report under any doctrine of third-party beneficiary. Use of this Survey is at user’s sole risk and no reliance should be placed upon any other oral or written agreement, representation or warranty relating to the information herein.

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Authorized usage General survey respondent Authorized usage • General survey respondent information ... Transmission, 30% Distribution, 40% ... “Analytics will take lead the for