Austauschseiten zum Grundwerk RAAbits Englisch Berufliche Schulen

2 RAAbits Englisch • Berufliche Schulen • Februar 2012

Austauschseiten zum Grundwerk RAAbits Englisch Berufliche Schulen

Liebe Englischlehrer,

im Grundwerk RAAbits Englisch Berufliche Schulen sind uns in folgenden Beiträgen einige kleine Fehler unterlaufen. Nachfolgend erhalten Sie korrigierte Austauschseiten. Diese sind für Sie natür-lich kostenlos.

I/1: Who I am and where I work – introducing myself and my company

S. 12: Der Rechtschreibfehler in Camembert wurde korrigiert.

S. 14: Der Ausdruck daughter companies wurde durch subsidiaries ersetzt.

S. 20: Der Ausdruck challenger wurde durch rival ersetzt.

II/1 Please hold the line – how to make a business call

S. 6, 25: Wir haben fixed network durch landline ersetzt, da dies der gebräuchlichere Begriff ist.

S. 20: Wir haben liquid paper durch tippex ersetzt, da dies der gebräuchlichere Begriff ist.

V/1 I’d like to apply … – writing a Europass CV

S. 7: Der Rechtschreibfehler in advertisement wurde korrigiert.

S. 15: Der Rechtschreibfehler in ambitious wurde korrigiert.

Vielen Dank für Ihr Verständnis!

Herzliche Grüße aus der Redaktion

Ihre

Jasmina UrukaloRAABE Fachverlag für die SchuleProjekt Englisch für Berufliche Schulen

Tel.: 0711/6 29 00 59E-Mail: [email protected]

I 11 von 36Presenting your company • 1 Who I am and where I work

RAAbits Englisch • Berufliche Schulen

Meeting people in business situations

First impressions last – so try and make the best of your introduction. Here are some important tips that can help you along when meeting a new business partner.

10 tips on how to make a good first impression

1. If you are sitting, stand up for the introduction.

2. Shake hands, but keep the handshake firm1 and brief2.

3. Speak clearly and confidently3.

4. State your name, your position and the company you work for.

5. Use your full name. Do not use first names until somebody else suggests being on first-name terms4.

6. Smile and make eye contact with the person you are talking to.

7. Pay attention to what is being said.

8. Don’t interrupt5 anyone talking.

9.

10.

Here are some expressions you can use when introducing yourself:

Nice to meet you. I’m … •

Pleased to meet you. I’m … •

Let me introduce myself: My name is … •

I’d like to introduce myself: I’m … •

Vocabulary

1 firm: fest – 2 brief: kurz – 3 confident: selbstbewusst – 4 to be on first-name terms: sich mit dem Vornamen anreden – 5 to interrupt s.o.: jmdn. unterbrechen

Tasks

1. Read the tips. Explain the following sentence: “First impressions last.”

2. Think of two more useful tips. Write them down on lines 9 and 10.

3. Imagine you meet a new business partner. How could you introduce yourself? Write a short introduction of 3 to 4 sentences. State your name, your position and the company you work for. Use one of the expressions given in the box.

M 4

I12 von 36 Who I am and where I work Presenting your company • 1


Pleased to meet you – acting out a role play

It’s VCF’s 25th company anniversary (Firmenjubiläum). The company has invited business partners from all over Europe to a party. Choose a role card and start a conversation with one of the guests. Remember that you and your partner have not met before.

Tasks

1. Introduce yourself and your company.

2. Ask your partner questions about his job and his company.

3. Exchange information about your company and its business with VCF.

Role card 1: Phil Dexter

You are the purchasing man-ager1 of Alfair, a regional chain2 of supermarkets operating mostly in the north of England. VCF’s frozen vegetarian food has long been part of Alfair’s assortment3. VCF’s pizzas and the wide range4 of vegetables have been bestsellers for a long time.

1 purchasing manager: der Einkaufsleiter – 2 chain: die Kette – 3 assortment: das Sortiment – 4 range: (hier) die Produktpalette

Role card 2: Claire Descartes

You are the export manager of Camembert International, a French wholesaler of cheese. VCF has been importing a variety1 of your cheese for more than 15 years now. You supply VCF with2 all kinds of grated cheese3 for their pizzas and pastries.

1 variety: die Vielfalt – 2 to supply s.o. with sth.: jmdn. mit etw. beliefern – 3 grated cheese: der geriebene Käse

Role card 3: Günter Bartzbach

You are the managing direc-tor1 of Veggie-Frost KG, a German food wholesaler specializing in frozen food. For more than 10 years, Veggie-Frost KG have imported a variety2 of VCF’s products which you sell to supermarkets, regional sellers3 and also restaurants.

1 managing director: der Geschäftsführer – 2 variety: die Vielfalt – 3 regional seller: der regionale Anbieter

Role card 4: Piet van den Berg

You are the sales manager1 of Vris Groente, a Dutch producer of vegetables. You have been one of VCF’s main suppliers2 of vegetables for more than a decade.

1 sales manager: der Verkaufsleiter – 2 supplier: der Lieferant

Role card 5: Jane Wilford

You are the manager of Straight-Ways, VCF’s long-term1 haulage contractor2. As a subsidiary3 of VCF, you are responsible for the national and international ship-ping4 of VCF’s products. Your main destina-tions5 include all of the UK, large parts of the north-west of Europe and some eastern Euro-pean countries.1 long-term: langjährig – 2 haulage contractor: der Spedi-tionsunternehmer – 3 subsidiary: das Tochterunternehmen – 4 shipping: der Transport/der Versand/die Verschiffung – 5 destination: (hier) das Liefergebiet

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M 5

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Erläuterungen (M 4 und M 5)

In der zweiten Unterrichtsstunde vertiefen die Schüler ihre mündliche Interaktionsfähigkeit mit dem Schwerpunkt „Meeting someone“. Hierfür entnehmen sie einer Übersicht zentrale Elemente einer Vorstellung in Geschäftssituationen und wenden diese in der Durchführung eines Rollenspiels (VCF’s company anniversary party) an.

M 4 bereitet die Schüler auf Begrüßungen und Vorstellungen in geschäftlichen Kontexten vor bzw. wiederholt bekannte Redewendungen. Dieses Material wird im Unterrichtsgespräch nach einer Ein-zelarbeitsphase kurz gemeinsam thematisiert. Danach führen die Lernenden anhand von M 5 das Rollenspiel durch. Die drei Aufgaben können als vereinfachter Ablaufplan für das Gespräch dienen und beinhalten die Elemente: 1. Vorstellung der eigenen Person und der Firma, 2. Fragen an den Gesprächsteilnehmer zu seiner Funktion und seinem Unternehmen, 3. Austausch von Informationen über die Geschäftsbeziehungen der eigenen Firma mit dem Gastgeber der Party.

Hinweise zur Durchführung des Rollenspiels

Vor dem eigentlichen Gespräch teilt die Lehrkraft pro Schüler eine der fünf Rollenkarten aus. Die Lernenden machen sich mit der darauf beschriebenen Figur und der Aufgabenstellung vertraut. Falls die Rollen nach dem Zufallsprinzip verteilt werden, kann die Lehrkraft die Karten vorab mehrmals kopieren, die Schüler können dann eine der Karten ziehen.

Anschließend stellen sie sich nacheinander unterschiedlichen Gesprächspartnern auf der company anniversary party vor. Dazu werden vorab die Tische und Stühle im Klassenraum an die Wand gestellt. Die Gespräche sollten sich auf jeweils zwei Teilnehmer beschränken. Nachdem ein Gespräch beendet ist, ziehen die Lernenden zum nächsten Gast, sodass sich immer neue Konstellationen erge-ben. Die Rollenkarten können während des Gesprächs als Gedächtnisstütze mitgeführt werden, die Schüler sollten jedoch nicht davon ablesen. Möglich ist auch, die Rollen nach einer Weile neu zu verteilen. Während der Rollenspiele geht die Lehrkraft von Schülerpaar zu Schülerpaar und gibt gegebenenfalls Hilfestellungen.

Je nach verfügbarer Zeit können einzelne Rollenspiele vor der Klasse durchgeführt werden. Die Zuschauer haben dann die Aufgabe, auf die Einhaltung der Vorstellungsregeln aus M 4 zu achten. Nach Abschluss der einzelnen Gespräche können die Rollenspieler zunächst eine Selbsteinschät-zung abgeben, bevor ihre Vorstellung im Plenum gemeinsam besprochen wird.

Bei der Rollenverteilung können leistungsstarke Schüler alternativ zu einer vorgegebenen Rolle die Blankokarte (role card 6) verwenden. Sie füllen sie mit ihrem eigenen Namen und ihrem Unterneh-men aus und machen sich Stichworte zur fiktiven Geschäftsbeziehung ihrer Firma mit dem Gastge-ber.

Lösung (M 4)

Task 1: First impressions last. That means that when people meet for the first time, they tend to make quick judgements about one another. So if your introduction fails, you might lose an impor-tant business contact for your company. Also, a business meeting is more formal than a casual get together with people at a friend’s party. That’s why it’s important to keep the tips in mind.

Task 2: Other tips could be: Dress well. –Don’t dominate the conversation. –Turn off your mobile phone so you won’t get interrupted. –Respect the personal space of your business contact. –

Task 3: A possible introduction could be:Pleased to meet you. I’m Anna Richter from Frankfurt in Germany. I’m the sales assistant of Denim Dreams, which specialises in manufacturing jeans. Are you visiting Birmingham for the first time?

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A warehouse is …? – Finding the right pairs

Staff, customer or freight forwarder – see if you can find the right definitions.

1. An increase1 in quantity … O. … is a place where goods and materials are stored2.

2. A warehouse3 … I. … is called a customer.

3. If sales become three times as many …

P. … is a person who started a com-pany.

4. A founder … O. … is called a business strategy.

5. The term “staff“ … M. … they have tripled.

6. A company that makes goods4 for sale …

T. … is a producer.

7. A person or a company buying goods or services5 …

C. … is called growth.

8. In business, success … R. … is to transport goods.

9. A company’s plan of action … E. … describes the people working for a company.

10. A freight forwarder’s6 business …

T. … is often measured7 in profit.

Vocabulary

1 increase: die Steigerung – 2 to store sth.: etwas lagern – 3 warehouse: das Lager – 4 goods: die Waren – 5 services: (hier) die Dienstleistungen – 6 freight forwarder: der Spediteur – 7 to measure: messen

Answer key

1 2 3 4 5 6 7 8 9 10

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Solution sentence

A is

Tasks

1. Match the two halves so that they make sense. One example has been given.

2. Fill in the answer key. If you match the halves correctly your solution will be a term related to marketing.

3. Complete the solution sentence by explaining the meaning of the keyword.

M 9



Something’s wrong here – find the odd one out!

There is one word in each line that does not belong in that context. Can you spot it?

Task 1: Tick ( ) the word that does not fit. Give a short explanation as to why you picked it. The first one has been done for you.

a) founder boss colleague

Explanation: “Founder“ does not belong here. Both boss and colleague need to be alive to per-form their functions, but a founder of a company might have lived centuries ago.

b) working hours shift employee

c) export production import

d) products profit goods

e) supplier consumer factory

f) to store to purchase to buy

Task 2: Can you find your own odd ones out? Work with the following list. Fill in two terms in each line so that one does not belong in the context. One example has been given.

a) competitor rival managing director

b) profit

c) success

d) to grow

e) company

M 10

II 5 von 28Business communication: speaking • 1 Please hold the line


Materialübersicht

1. Stunde Telephoning – useful phrases and basics

M 1 (Tr) Using the telephone at work – brainstorming

M 2 (Ws) What can I do for you? – Listening to a dialogue CD GW; Track 13

M 3 (Ws) Useful phrases and the structure of a phone call

M 4 (Ga) Telephone phrases – a board game

2. Stunde When is the appointment? – Numbers and dates

M 5 (Ws) Numbers and dates

M 6 (Ws) Can I take your phone number? – Listening to numbers CD GW; Track 14

3. Stunde A for alpha – the international telephone alphabet

M 7 (Tr) Communication around the world made easy CD GW; Track 15

M 8 (Ws) Spelling with the international telephone alphabet CD GW; Track 16

M 9 (Ga) Let’s play a spelling game!

4. Stunde I’ll put you through – practising phone calls

M 10 (Me) A zigzag dialogue – making a business call

M 11 (Ws) Dos and don’ts for a successful business phone call

Vocabulary Useful phrases for a successful business call (M 12)

Test How to make a business call (M 13) CD GW; Track 17

Portfolio Was ich kann: Making successful business phone calls

Bedeutung der Abkürzungen

Ga: Game; Me: Mediation; Tr: Transparency; Ws: Worksheet

Minimalplan

Sie haben nur zwei Stunden zur Verfügung? So können Sie die wichtigsten Inhalte erarbeiten:

1. Stunde Useful phrases and the structure of a phone call M 1–M 3

2. Stunde Spelling with the international telephone alphabet M 7–M 9

Zusatzmaterialien auf CD

M4_Zusatz (Spielplan in Farbe und im DIN-A3-Format)

M10_Zusatz (Musterdialog)

M13_Zusatz (Transkript zum Test, Track 17)

II6 von 28 Please hold the line Business communication: speaking • 1


Erläuterung (M 1)

Die Folie bietet einen Einstieg ins Thema „Berufliches Telefonieren“ und dient den Schülern als Hilfestellung zum Reaktivieren von Vorkenntnissen zu diesem Thema. Die Schüler beschreiben zunächst die beiden oberen Fotos, auf denen Personen im beruflichen Kontext telefonieren (task 1). Im Anschluss überlegen sie in task 2, welche geschäftlichen Anliegen telefonisch geklärt werden, zum Beispiel Termine vereinbaren oder Informationen einholen. Um den Bezug zu ihrer eigenen Berufswelt herzustellen, beschreiben die Schüler, worum es in ihrem letzten Telefonat bei der Arbeit ging (task 3).

Zuletzt dienen den Schülern die Bilder 3 bis 6 als Impuls zum Sammeln von Begriffen, die im Berufs-leben gebraucht werden, wie zum Beispiel landline oder waiting loop. Die Schüler sollen nicht nur beschreiben, was sie auf den Bildern sehen, sondern weitere Vokabeln oder Redewendungen fin-den. Lassen Sie sie zunächst die abgebildeten Gegenstände auf den Bildern 3–6 im Wörterbuch nachschlagen. Danach können sie mit dem Wörterbuch nach weiteren Vokabeln suchen.

Lösung (M 1)

Task 1: In the pictures you can see:

Picture 1: You can see a man in his office. He is talking on the phone and is probably making appoint-ments or is discussing something with a business partner.

Picture 2: You can see three people with headsets working in an open-plan office. They are telephon-ing.

Task 2: These can be reasons for business phone calls:

making appointments –

asking for information, brochures etc. –

ordering something –

complaining about something –

Task 4: You can see in the pictures:

Picture 3: mobile phone

Picture 4: landline

Picture 5: a memo

Picture 6: notes that are a symbol for a waiting loop

Further vocabulary could be:

answering machine –

to connect someone –

to be engaged/occupied –

to dial a number –

to put someone through –

Info: In English you don’t use the word handy. In British English you say mobile phone or just mobile.In American English you say cellular phone or cell phone.



Spelling with the international telephone alphabet

Have you ever spelled your name for someone on the phone? Could you manage it in English as well? And would you understand someone spelling his or her name for you?

The standard international telephone alphabet is used worldwide to make spelling clear and easily understood in different languages:

Info-Box: International telephone alphabet

A for Alpha B for Bravo C for Charlie

D for Delta E for Echo F for Foxtrot

G for Golf H for Hotel I for India

J for Juliet K for Kilo L for Lima

M for Mike N for November O for Oscar

P for Papa Q for Quebec R for Romeo

S for Sierra T for Tango U for Uniform

V for Victor W for Whiskey X for X-ray

Y for Yankee Z for Zulu

Tasks

1. Listen to the pronunciation of the international telephone alphabet and the dialogue to complete the following tasks.

2. Listen to the pronunciation of the following symbols. Then match the symbols with the words.

1 _ a) dot

2 @ b) slash

3 \ c) colon

4 . d) underscore

5 // e) hyphen or dash

6 - f) capital X

7 X g) back slash

8 / h) at

9 x i) small x

10 : j) double slash

3. Walk through the classroom and ask three classmates to spell their e-mail addresses. Note them down.

M 8

CD GW; Track 16



Let’s play a spelling game!

Do you know the names of these things?

Task: Spell the names of the items below for your partner and let him/her guess what they are. Use the international telephone alphabet.

Picture 1: Stapler Picture 2: Ballpoint pen

Picture 3: Hole punch Picture 4: Pair of scissors

Let’s play a spelling game!

Do you know the names of these things?

Task: Spell the names of the items below for your partner and let him/her guess what they are. Use the international telephone alphabet.

Picture 5: Copier Picture 6: Keyboard

Picture 7: Tippex Picture 8: Telephone receiver

M 9

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Vocabulary: Useful phrases for a business call

Talking about phone calls

English Expression Phrase German Expression

(telephone) call There is a phone call for you, James. Anruf, Telefonat

business call There is a difference between private calls and business calls.

dienstliches/geschäft-liches Telefonat

caller The caller is on the line. Anrufer

landline The landline in our office isn’t working. Festnetz

mobile phone (BE) In our office, we are not allowed to use our mobile phones/cell phones.

Mobiltelefon, Handy (kein englisches Wort)cell phone (AE)

answering machine I’ll leave a message on the answering machine. Anrufbeantworter

waiting loop I’ve been in the waiting loop for hours now. Warteschleife

engaged tone All I hear is this annoying engaged tone! Besetztzeichen

country code The country code for Germany is 0049. Landesvorwahl

area code Could you repeat your area code, please? Ortsvorwahl

office number Our office number is 50607. Büronummer

extension My extension is -07. hier: Durchwahl

line I’m afraid Tom is speaking on another line. Leitung

What to say at the start of a phone call

How can I help you? Hello, this is Mr Schulze. How can I help you? Wie kann ich helfen?

Just a moment Just a moment, please. I’ll put you through. Einen Moment …

… speaking Good Morning, Ben Hitch speaking. hier: … am Apparat

What to say during a phone call

to hold the line Can you please hold the line? am Apparat bleiben

to repeat sth. Could you repeat the number, please? etw. wiederholen

to connect sb. I’ll connect you to the person in charge. jmdn. verbinden

to put sb. through I’ll put you through immediately. jmdn. durchstellen

to spell sth. Could you spell your name for me, please? etw. buchstabieren

to be available Mrs Jones is not available at the moment. erreichbar sein

to make an appoint-ment

Hello, John. There is a caller who wants to make an appointment with you.

einen Termin vereinbaren

What to say to finish a phone call

Thank you for calling. Goodbye Mrs Bush and thank you for calling. Danke für Ihren Anruf.

to hear from sb. soon We look forward to hearing from you soon. bald von jmdm. hören

to call sb. back The manager will call you back immediately. jmdn. zurückrufen

to leave/take a message

Would you like to leave a message?Can I take a message?

eine Nachricht hinter-lassen/aufnehmen

M 12



Test: How to make a business call

1. Listening to a business phone call

Fill in the following telephone message form while listening to the call:

Telephone message

To Date Time

Caller Company

Phone number

Message

Taken by

2. Using the right phrases

Write down how you could respond politely in the following telephone situations:

a) Sie verbinden einen Anrufer weiter an eine andere Person.

b) Sie entschuldigen sich und sagen, dass jemand für den Anrufer nicht zu sprechen ist.

c) Sie vereinbaren als Anrufer einen Rückruf.

d) Sie fragen den Anrufer, ob Sie eine Nachricht entgegennehmen können.

M 13

CD GW; Track 17

V 7 von 24Applying for a job and working abroad • 1 Writing a Europass CV


We are looking for … – analysing a job advertisement

Earn money where other people spend their holidays! Read this advertisement for a work placement1.

Organising bike trips in Sóller/MallorcaMTB Serra offers guided mountain biking excursions on the island of Mallorca. Over 2,000 customers come on our day trips every year.

We are looking for a travel and tourism intern2 to help organise our trips. We will also train you to lead some of the easier tours.

The successful applicant3

is good at planning and organising •

must have experience in the calculation of costs •

should be interested in mountain biking •

speaks English and at least one other European language (preferably • 4 Spanish, German or French)

is communicative and a highly motivated, reliable team player. •

A full B driving licence is an advantage.

Duration of internship5: 1 month

Salary: 250€/month + free food and lodging6

Interested? Email your application including CV7 to: [email protected]

Vocabulary

1 (work) placement: das Praktikum – 2 intern: der/die Praktikant(in) – 3 applicant: der/die Bewerber(in) – 4 preferably: vor-zugsweise – 5 internship: das Praktikum – 6 food and lodging: Kost und Logis – 7 CV (= curriculum vitae): der Lebenslauf

Tasks

1. What do you need to do in this work placement?

2. What qualifications are necessary? What qualifications are helpful but not necessary?

3. Would you like to do this job? Why (not)?

4. Why is it useful to do a placement abroad?

M 2

V8 von 24 Writing a Europass CV Applying for a job and working abroad • 1


Erläuterungen (M 1 und M 2)

Kopieren Sie M 1 auf eine Folie und legen Sie sie zum Einstieg in die Unterrichtseinheit „Writing a Europass CV“ auf. Die Karikatur zeigt ein Vorstellungsgespräch. Die Lernenden beschreiben die Zeichnung und erkennen, was das Besondere an der dargestellten Situation ist. In den weiteren Auf-gaben überlegen sie, welche Qualifikationen oder Charaktereigenschaften bei der Jobsuche hilfreich sind. Hier muss noch nicht strukturiert nach Qualifikationen (z. B. Fachabschlüsse, Computerkennt-nisse) und sogenannten „soft skills“ (z. B. Teamfähigkeit) unterschieden werden. Alle Aufgaben können gemeinsam im Plenum besprochen werden.

Zum Arbeitsblatt M 2 können Sie wie folgt überleiten: „We are going to read a job advertisement. What job is on offer? What qualifications do you need for the job?“ Die Schüler lesen in Einzelarbeit die Stellenanzeige für ein Praktikum und bearbeiten die Aufgaben. Dafür kann ihnen die Wortschatz-liste (M 9) zur Verfügung gestellt werden. Besprechen Sie die Antworten im Plenum.

Zur Vereinfachung können bei Aufgabe 2 die Eigenschaften zuerst ins Deutsche übersetzt werden.

Lösung (M 1)

Task 1a–d): In the cartoon you can see two men in a job interview. The applicant is sitting opposite the manager of the personnel department and is all smiles. The manager is quoting from the appli-cant’s CV and is asking him if he has any other qualifications apart from his “great smile” that could be important for the job on offer. It’s funny because nobody would put “a great smile” in their CV. A staff manager is usually interested in your qualifications, i.e. your work experience or school leaving certificates.

Task 2: Usually you need the right training and/or experience in the job. Soft skills like being able to work in a team are also important. Helpful qualifications or traits are being punctual, diligent, respon-sible, flexible, communicative, organised, open-minded.

Task 3: Individual answers, e.g.: I’m training to become an accountant. I think I’m quite an organised and responsible person.

Lösung (M 2)

Task 1: You need to help organise the trips and lead easy moutain biking tours.

Task 2: Must haves are: experience in planning, organising and calculation of costs, liking for moun-tain biking, ability to speak English and one other European language, being communicative, moti-vated and a reliable team player. Nice to haves are: speak Spanish, German or French, full B driving licence.

Task 3: Individual answers, e.g.: I wouldn’t like to do this job because I’ve never moutain biked and I’m not very organised.

Task 4: To have work experience abroad looks good on your CV – it shows that you’ve got intercul-tural and language skills. It can also be an exciting experience.

Differenzierung zu M 1

V 15 von 24Applying for a job and working abroad • 1 Writing a Europass CV


More than just good grades – soft skills and competences

To get a job you not only need good grades, school leaving certificates, expert know-ledge or job references – the “hard skills”. Personal traits and skills – known as “soft skills” – are equally important in your working life. These individual qualities define whether someone is a good employee who is easy to work with.

Adjective Definition

1. to be ambitious a) not getting tired easily

2. to be assertive b) good at making decisions

3. to be communicative c) to be able to change

4. to be competitive d) to be able to understand how other people feel

5. to be constructive e) planning things well

6. to be creative f) wanting to be first

7. to be decisive g) understanding how other cultures are different

8. to be diplomatic/tactful h) to be able to concentrate

9. to be empathetic i) wanting to be successful

10. to be energetic j) to be open to new ideas

11. to be flexible k) not lying, stealing or cheating

12. to be focused l) making helpful suggestions

13. to be hard-working m) not doing anything that could make others angry

14. to be honest n) someone you can believe or trust

15. to be interculturally aware o) wanting to work

16. to be motivated p) to be able to stand up for yourself

17. to be open-minded q) arriving on time

18. to be organised r) to be able to think of new ideas

19. to be punctual s) to be able to talk and listen

20. to be reliable t) opposite of lazy

Tasks

1. Match the adjectives and their definitions. One example has been given: 1. i).

2. Which five skills best describe you? Circle them.

3. Work with a partner. Don‘t show him/her your list. Now tick five skills that you think he/she has got. Compare your lists and see how you assessed each other.

4. Form groups of three: Which are the three most important skills in your job? Which are the three least important?

M 5

V16 von 24 Writing a Europass CV Applying for a job and working abroad • 1


Soft skills in practice

Here you can practise the words you’ve just learned.

Task

Fill in the gaps in sentences 1 to 12 with the adjectives from the worksheet “More than just good grades”. Then write the highlighted letters in the numbered chart and find the secret word!

Tip: Count the dashes in the gaps and you will know how many letters the missing word must have!

1. Her colleague was diplomatic and told the new employee that she dressed in a very original

way. What the colleague meant was that she should comply with1 the company’s dress code!

2. An architect needs to be __ __ __ __ __ __ __ __ – she has to design houses that are different from

other buildings.

3. As there are only a few jobs on offer applicants must be __ __ __ __ __ __ __ __ __ __ __.

4. I don’t mind taking my holiday a month later than planned – I’m pretty __ __ __ __ __ __ __ __ .

5. After having been unemployed for over a year he was very __ __ __ __ __ __ __ __ __ .

6. Working in a bank you get to handle large sums of money so you need to be __ __ __ __ __ __ and

trustworthy2.

7. She’s very __ __ __ __ __ __ __ __ __ . Even when the boss shouted at her, she still defended her

opinion.

8. He absolutely loves his job and is extremely __ __ __ __ __ __ __ __ __ __ __ __ about it.

9. In our job we often have to deal with various problems. So you need to be __ __ __ __ __ __ __ __ __

not to get everything mixed up.

10. She’s worked abroad for five years, so she’s got __ __ __ __ __ __ __ __ __ __ __ __ __ experience.

11. If you want to climb the career ladder you have to work hard and be __ __ __ __ __ __ __ __ __.

12. He is completely __ __ __ __ __ __ __ __ and always does what he has promised.

Someone who has all those skills is very

Secretword

1 2 3 4 5 6 7 8 9 10 11 12

P

Vocabulary

1 to comply with sth.: etwas einhalten – 2 trustworthy: vertrauenswürdig

M 6

Documents

Austauschseiten zum Grundwerk RAAbits Englisch Berufliche Schulen