August CIAA Newsletter

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And the Award Goes to...

Upcoming EventsAugust 15th

General Membership

Meeting

Ryans Steakhouse

Clive

August 16th

Vendor Council

4:00 PM

Chicken Coop

West Des Moines

September 20thCIAA Trade Show

Sheraton Hotel

West Des Moines

October 2007

NALP Education

Course

OurProfit is

YourSuccessAugust 2007

Congratulations to Keith Denner, President of Professional Property Management Inc.for receiving the International Crime Free Gerda Suess Landlord of the Year Award.Keith was nominated for the award by Officer Jeff Hartshorn of the West Des MoinesPolice Department for Keiths and his staff at Sun Prairie Apartments involvement in

the Crime Free Housing Program. Sun Prairies management was the first communityto join the program back in 1988 and due to their involvement and participation in theprogram the number of police calls to Sun Prairie has been cut in half since Keith andhis staff became trained in the program.

If you would like more information regarding the Crime Free Housing Program - youcan contact Officer Hartshorn at the West Des Moines Police Department.

Inside: Committee News CIAA on the Web

Vendor Registration-Trade Show

2007 NAA Conference

Update

August 15th Meeting

Registration

Vendor Members

New Members

Promotions and Postings

PRESIDENT

Melissa Johnson, Olde English Village

VICE PRESIDENT & LEGISLATIVE CHAIR

Rick Koontz, Signature Place

TREASURER & EDUCATION CHAIR

Mary Spain, Apartment Finder

SECRETARY

Jennifer OBrien Konior, TAB Properties

VENDOR COUNCIL CO-CHAIRS

Tom Newton, Gorman Roofing

Rocky Sposato, Tub Wrx

PUBLIC RELATIONS CHAIR

Deb Lanpher, R & R Realty

MEMBERSHIP COMMITTEE CHAIR

Lesley Sweet, Knapp Properties

TRADE SHOW COMMITTEE CHAIRMichelle Ogden, Timberland Partners

CIAA Board of Directors

September 20th is the date for the CIAA Annual Trade Show. The event will be held atthe Sheraton Hotel at 50th & University in West Des Moines. Mark your calendars...thisis one you wont want to miss! There will be food, prizes, refreshments, fun, and mostimportantly...VENDORS! Last year we saw over 100 apartment personnel at the event.Everyone on your staff should attend. This is an ideal opportunity to network, shareideas, and find solutions to any number of problems we face in our daily operations.This year promises to be bigger and better than ever. Save the date, and watch for moreexciting details coming soon!

Trade Show Coming in September!

An Affiliate Of


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The Education Committee will sponsor the NALP National Apartment Leasing Professional course in late October and early November.It will be a four day class held one day per week in selected weeks.

The subject matter is more than just basic leasing as it covers areas such as Time Management, Goal Setting, Teamwork, Loophole FreeLeases, Handling Emergency Situations, Prohibited Practices, Promoting Your Web Address and much, much more.

A national NAA designation will be awarded upon completion. Look for detailed information to be issued next week under separatecover.

Mark your calendars you wont want your leasing staff to miss this one!

Education Committee Update

COMMITTEE ANNOUNCEMENTS

The CIAA on the WebTo be a guest blogger, please submit your article in MS Word or PDF format to [email protected].

Share you ideas and experiences with your industry peers!

Website:

www.ciaahq.org

Email:

[email protected]

Blog

http://blog.ciaahq.org

Vendor Registration - Trade ShowWhen: Thursday September 20, 2007 4:00-7:00 P.M. Where: Sheraton Hotel, 1800 50th Street, West Des Moines, Iowa

The theme this year is Las Vegas so choose your booth style and giveaways appropriately. There will be an award for BestVendor Booth.

Vendors will provide a $25.00 prize for the drawing portion of the event.

There will be a Grand Prize Giveaway sponsored by the CIAA, and vendors.

There will be a segment of Maintenance Olympics from 5:00-6:00 P.M. where events can be won by members of

maintenance staffs.

Refreshments and food will be served throughout the event.

Decorations of the room are provided by the CIAA trade show committee.

Table sizes will be 6 foot by 30 inches unless you request additional table space, additional table $100.00 payable with reg-istration. If you are bringing a pre-made booth please get with chairs about the space you will need and possible price ad-justments.

Booth amount is $350.00 for CIAA Vendor Members and $700.00 for non members.

Electric for any booth will be an additional $20.00 payable with registration.

Wireless Internet for any booth will be an additional $50.00 payable with registration.

Table assignments will be made based on the order registrations/checks are received, with those arriving first receiving toplocations.

Cut off for registration is Post Date September 5th 2007. After that date a fee of $100.00 will be assessed.

Registration form provided on Page 6


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Thats Vegas, Baby!!!

August 15th Membership Meeting!We will be discussing the September 2007 Trade Show and the next NAA Education Series we will be sponsoring

this fall - National Apartment Leasing Professional (NALP).

Where: Ryans Steakhouse, 1900 NW 86th Street, Clive

When: Wednesday, August 15th, 12:00 Noon (Please have plate fixed and ready to start prior to Noon)

Lunch: Buffet style - self pay (gratuity included on individual check). Be sure to mention that you are with the

CIAA as you pay at the check out

Use this form to registerno later than August 14th at noon. Please fax back registration form to (515) 327-9104.

Company Phone

Name

Name

The NAA Conference was held this year at the Mandalay Bay Resort and Casino in Las Vegas on June28th-June 30th with more than 6,000 people in attendance. I was fortunate enough to go this year, and Ithought I would share with you my experience. On the first day, the Kick-Off Celebration was led by TheApartment All-Stars, these ladies are a lot of fun, and they succeeded in getting everyone pumped up andready to go. Then it was time for the first of over 50 education sessions the NAA offered to attendees. I

chose to see the always-entertaining Dan Thurman, who started his session by doing a couple of back handsprings and a back flip. Thats agreat way to get people excited; too bad we cant do that when people walk through our doors

The speakers the NAA chose were professional, top-notch public speakers, and they offered inspiration, education, and motivation to all.The Key-Note Speakers were Archie and Peyton Manning, Leslie Stahl, and my personal favorite, Chris Gardner and were worth battlingthe crowds to see. After each days education sessions, I attended the NAA Trade Show. Every vendor you can think of participated in theshow, they had games like Dumpster Diving, the Money Booth, and even Deal or No Deal. Cort Furniture was really fun and shotoff a money gun every fifteen minutes. The NAA itself; gave away prizes like a Plasma TV, a Tiffany Diamond Ring, a Sony Laptop, andthe Grand Prize of $30,000 cash!!!

The evenings also had plenty of activities. Thursday night was the Maintenance Mania, were maintenance specialists competed for the topprize of NAA Maintenance Mania Champion. This was hilarious, definitely a must-see for all. The Opening Party on Thursday night; andthe Closing Gala on Saturday night were glittered with Vegas style and wonderful food. On Friday night, the Vendors held private partiesthroughout the Mandalay Bay resort; I liked the Apartment Guide party at The House of Blues.

In closing, I would have to say that attending this conference gave me opportunity to gather with individuals that are as passionate about

this business as I am, to meet and mingle with vendors that gave me a plethora of ideas, and to listen to speakers that at times brought tearsto my eyes and a laugh to my lips. Hopefully, next year, we will have a large presence of CIAA members benefit from this experience theway I did.

Lori Young, Marketing Manager

Winwood & Country Club Village Apartments


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A+ Lawn and Landscaping

Apartment FinderCarpet Pro by Baker Interiors

Cort/Instant Furniture Rental

Dewitt Painting

First Advantage SafeRent

Furniture Options

Gallon, Inc.

Gorman Roofing Services

Hawkeye Legal Services

Jetz Service Co.

Nationwide Office Care

QwestSafe Rent

Sherwin Williams Carpet

State Farm - Glenn Waterhouse

Stew Hansens Dodge City-Jeep

Stitzell Electric

Sudzys Carpet Cleaning

Tenant Data

Transworld Systems

Tub Wrx

Vendor Members websites andcontacts are linked through our

website!

To Become A Vendor Member con-

tact Tom Newton 515-883-0838

[email protected]

Your vendor members make

many CIAA events possible.

Please support them!

CIAA Vendor Members

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Vendor SpotlightState Farm, Glenn Waterhouse

We all know the importance of our residents having renters insurance and we all need to do our part to be surethat our residents are well informed of exactly what the property insurance covers and who would be respon-sible in any event involving damage to the property, their possessions and other residents possessions. GlennWaterhouse and his team at State Farm are experts in Renters Insurance and are able to provide you with in-formation for your leasing packets, move in packets and to keep on hand for your residents. Glen also hassome great ideas regarding how to get your residents to purchase renters insurance to better protect them-selves and your property. Just give Glenn a call and Like a good Neighbor, State Farm is there.

[email protected] Phone: (515) 223-5566

A Big Thank You!Special thanks to those vendors that responded so quickly to register for the upcoming

Vendor Tradeshow in September!

Furniture Options - Apartment Finder - Sherwin Williams Floor Covering

Sudzys Carpet Cleaning - Carpet Pro by Baker Interiors


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Need to post a job opening?

Would you like to announce anew member of your team tothe apartment community?

All you need to do is emailyour information to us and wewill be sure to get it posted in

the next newsletter!

[email protected]

NEW ADDITIONS

Adam Ramirez has joined the SignaturePlace maintenance team.

Jamie Budlong has joined CountryClub Village Apartments as their newFull-time Leasing Agent.

Ben Sikorski has joined R&R RealtyGroup as their new Head Grounds-keeper.

HELP WANTED

Country Club Village is looking for aPart-time Leasing Agent to work eve-

ning and weekend hours. Please contactJennifer McKinney at 223-1180 or

email resume to

[email protected]

TAB Properties is looking to fill mainte-nance positions. Experience preferredbut not required. Apply in person or

email resume:

5528 Meredith Drive - Des Moines

[email protected]

Promotions, Positions and Postings

PROPERTIES

Bob Davis

Mansions at Jordan Creek

VENDORS

Carpet Pro by Baker Interiors

Gallon, Inc.

Nationwide Office Care

Safe Rent

Welcome New Members!

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7 Steps to Superb Customer SERVICE

Email: [email protected] Website: www.ciaahq.org

Salesmanship and product knowledge. Were much more effective selling the product if we know how it works.

Ears. Use them to hear what the customer wants and needs. Dont interrupt. Do ask questions so you will fully understand.

Responsibility. Seize it, and give customers confidence that you will help them.

Value of the product and the organization that stands behind it.

Initiative and inventiveness. Doing what needs to be done and finding new ways to do it better.

Courtesy. Consider everyone an important customer. Dont forget that your current residents are customers too!

Ethics. Treating people with respect and fairness.


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Vendor Registration Form

2007 CIAA VENDOR TRADE SHOW REGISTRATION

Vendor Name __________________________________________

Vendor E-Mail _________________________________________

Vendor Cell Phone ______________________________________

Requirements:

Booth $350.00 ________

Additional Space $100.00 ________

Electric $20.00 _________

Wireless Internet $50.00 _________

Late Registration $100.00 ________

Total Amount Enclosed $ __________

Please contact me about additional space and pricing for a pre made booth _________

The $25.00 prize I plan on giving away is______________________________________

I need a sign for my booth. Please indicate correct business name for sign.

Please use your sign from last year if available.

Mail Registration with check to:

CIAA3775 E.P. True Parkway #263

West Des Moines, Iowa 50265

All Questions should be directed to Trade Show Chairs Tom Newton-883-0838 or Michelle Ogden 288-9055.

Documents

August CIAA Newsletter