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August 2015
Evolution of the Airport Management Centres
Shaheed Regal
“Once upon a time ”
Flow of presentation
Understanding our environment
Identify high leverage task
Theme
“Earliest example of Collaboration in Aviation
Aviation law preamble:
The future development of aviation can greatly help to create and preserve friendship and understanding
among the nations and peoples of the world,
and WHEREAS it is desirable to avoid friction and to promote that cooperation between nations and
peoples upon which the peace of the world depends;
THEREFORE, the undersigned governments having agreed on certain principles in order that aviation
may be developed in a safe and orderly manner and
established on the basis of equality of opportunity and operated soundly and economically
What has changed since the inception of air travel
“
Rate of change outside ACSA
Rate of change inside ACSA
Spee
d
Time
“Pre - *Post AMC Communication Channels”
Ops Centre
Baggage Control Centre
Security Control Room
IMCC
Parking Control Room
Fire & Rescue MCC
Telephone Fax Radio E - mail
Telephone Radio
Telephone Radio
Telephone Radio
Telephone Radio
Telephone Fax Radio E - mail
Telephone Fax Radio E - mail
Telephone Radio
Telephone Radio
Telephone Radio
Telephone Fax Radio E - mail
Telephone Fax Radio E - mail
Telephone Fax Radio E - mail
different viewpoint
Shared situational aware
Enhance info sharing, Visibility to the same information
Ops Centre
Baggage Control Centre
Security Control Room
IMCC
Parking Control Room
Fire & Rescue MCC
•
A common situational Awareness, Common view and focus
•
Transparency of all performance
AMC
“To facilitate a world class customer service experience through airport
operational excellence”
1. Punctuality (time):
• A common focus to ensure timely delivery of Passenger, Baggage and
Aircraft (PBA) processes.
2. Process quality:
• A drive towards excellence, with an additional benefit being the
improvement of processes to ensure no duplication in activities.
3. Continuous improvement:
• To ensure a culture of continuous improvement.
4. Leadership
• They help all members recognize what each of them brings to the team
“Leadership in the AMC”
• Leaders can nurture a climate for collaboration, and take the time and effort necessary to make people feel safe and valued.
• They emphasize people's strengths while encouraging the sharing of mistakes and lessons learned.
• They set clear expectations for outcomes and clarify individual roles..
• They model openness, vulnerability and honesty. They tell stories of group successes and personal challenges.
• And most of all, they encourage understanding, respect for everyone's objectives, contribution and impact it has on others
“AMC Layout at the ACSA Airports
ACSA
“AMC Component's
1. Information Preparation.
2. Event Management.
3. Key Performance Indicator (KPI) Monitoring.
4. Delay Management.
5. Continuous Improvement.
6. Governance.
Passenger Aircraft Baggage
“AMC Enablers
Manager
Duty Managers
3
Handlers Companies
ACSA
Functional
Departments
Domestic
Airline International
Airlines CAMU
Fuelling
BP
Shell
Government
SAPS
Immigration
City
TMC
Governance forums,
Impact of CDM
72%
74%
76%
78%
80%
82%
84%
86%
88%
90%
0
5000
10000
15000
20000
25000
30000
35000
40000
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
Axi
s T
itle
New
737/800
aircraft
New SAX
DH40 aircraft
New A320
aircraft
“10 year performance for ACSA Airport and collaborative initiatives
SWC,
AMC
ORTIA
Volcanic
Activity
Madiba
Fuel
shortage
Fuel
Shortage
Protest
action
Slot compliance
Publish
OTP
AMC
CTIA
OTP
DELAY HOURS
Immigration
Regulation
AMC
KSIA
New
CTB
in
ORTIA,
CTIA
New
KSIA,
“CDM Impact on Passenger and Baggage performance
0100200300400500600700800900
Jan
-12
Mar
-12
May
-12
Jul-
12
Sep
-12
No
v-1
2
Jan
-13
Mar
-13
May
-13
Jul-
13
Sep
-13
No
v-1
3
Jan
-14
Mar
-14
Mishandle bag trends
3.3
3.4
3.5
3.6
3.7
3.8
3.9
4.0
4.1
4.2
3.2
3.4
3.6
3.8
4.0
4.2
4.4
Passenger Satisfaction Surveys CTIA ORTIA
“How does SA Airports compete Globally?
ORTIA
“Quality of Infrastructure in S.A.
15
24
42
46
52
94
35
99
0 20 40 60 80 100 120
Quality of air transport infrastructure
Available airline seat kms/week…
Quality of roads
Quality of railroad infrastructure
Quality of port infrastructure
Quality of electricity supply
Mobile telephone subscriptions/100…
Fixed telephone lines/100 pop.
Global rating ( 1 best - 150 worst)
Infrastructure category
What factors must be considered minimise barriers to
collaboration?
Priority for 2013/2014
AMC VALUES
Functional barriers within the airport community are
removed.
Stakeholders adopt a shared responsibility for achieving performance targets for punctuality,
process quality and continuous improvement.
Stakeholders must learn to work collaboratively with
blame-free values (and avoid selfish behaviour).
What behaviours are needed to ensure that we remain relevant?
Passion
Serve community
Push
Persevere Focus
Work smarter
share ideas
Helping each other when the times are tough, and always ensure that you have a good team to support you….