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lL D2D Ameren Knowledge Quiz Version O3/L9/13

1)

2\

Rep Name: 5ta"".o,c EirJi^

Testing Date: !o -2\ - jr-t

Please explain the current estimated savings percent for the D2D 12 month program.

AmerenZone 1: Q Ofr-, amerenZone 3: Q O/,

Please explain the current estimated savings percent for the D2D 24 month program.

Ameren zone r, I a/O Ameren zone 3: 1o/o

3)

4)

When are the savings estimates vs. the Comed Price to Compare (PTC) valid through?

a. Through 2014

b. The term ofthe agreement the customerselects (1.2 or24months)

O May31.,20L3

Please explain the price per kwh for the D2D 12 month offer.

4,qS

6)

7l

5) Please explain the price per kWh forthe D2D 24 month offer.

q.qq

What is the Visa gift card amount for the D2D 24 month offer?

a. S25

@ ssoc. $o

What is the Visa gift card amount for the D2D 12 month offer?

@ szsb. ss0c So

When does the customer receive the gift card for either program?

a. Approximately 3 to 6 weeks after the ft bill with Constellation listed as supplier

Cb Approximately 9 to 12 weeks after the 1" bill with Constellation listed as supplierc. Approximately L year after the 1" bill with Constellation listed as supplier

Which utility does this offer apply?

a. ComEd

@ Atetenc. PSEG

e)

Revised 01/0712013

8)

10) What happens afterthe contract ends

a- Customers goes month to month

6) customers receive an auto renewal notice

c. Customers automatically go back to ComEd

11) What is the early termination fee that may be charged to a customer if they switch away?

a. Sso

b. s100

@ srso12) Under what circumstance would the termination fee be waived?

@ customer moves

b. Customer switches away after 90 days

c. Customer is unable to pay their bill

L3) Which Ameren supply charge line item is not calculated in Price to Compare

a. Electricity Supply Charge

b. Transmission Services Charge

,(?) Purchase Elearicity Adjustment {PEA)\_-/14) When willthe switch become effective?

a. Two months after the enrollment is accepted by the utility

b. Three months after the enrollment is accepted by the utility

O Next meter read date afterthe enrollment is accepted bythe utility

15) Please eYplain what the time period is for the Ameren PTC rate for summer and winter?

16) What is the current Ameren Zone 1 PTC rate?

-. ^6q17) What is the current Ameren Zone 3 PTC rate?

< A) zt"18) Does the price per kWh include Taxes?

6) r'ro\Jb. Yes

c. . Maybe

19) When can lcancelthis program without any penalty?

a. Within 30 days

b. Within 60 days

@ wittrin lo oays

20) lf a customer moves during the term what is the cancelation penalty?

6sob. sso

Revised 01/07l2013

c. s150

21) When the customer signs up how willthey be billed?

a. They will be billed by Constellation Energy

<@ They will still be billed by the Utility

c. They will be billed by the ICC (lllinois Commerce Commission)

22\ Can a customer elect Budget Billing?

@Nob. Yes

c. Yes, but only after October 12012

23) Can the customer elect a term other than 12 or 24 months?

@rob. Yes

24) Which of the following is a EAISE statement?

a. Constellation is a Fortune 100 Company

b. Constellation serves Gas/Electricity in 48 states

@ constellation will now handle alloutage repairs

25) What best describes customers who are "Net Metered"?

a. Customers with multiple meters at their location

b. Customers with internet enabled meters

O Customers with alternate generation source, i.e. solar or wind

26) Ameren customers on which residential rate class will not save money by switching to Constellation?

a. Residential Single

Q Residential Electric space Heat

c. ResidentialMultiple

27) When is it okay to enter a customer's home?

@ ru"'"tb. Bad weather

c. When invited in by the customer

28) can TPV answer any kind of question for the customer if they ask?

a. Yes

6E'.r ruo\,.,/c. Always

29) When enrolling a new customer through TPV the agent should

a. Stay on premises

b. Always Coach customer

(E Leave custome/s property

30) Please eYplain what document(s) you must leave with customer when signing up a new account.

Revised 01/07l2013

31) lfthe customer does not speak English, what should you do?

a. Call a friend that speaks custome/s language.

(b Give CNE Customer Service number and leave

c. Explain the best you can

32) Who connects customer with TPV agent?rq Designated call Centre

V TPV calls them

c. They callTPV themselves

33) What is the first step in signing up a new customer?

a. CallTPV & hand customer the phone

(6) Call the designated TPV Call Center and give all the customers information

Y Have the customer callthe TPV Call Center

Revised 01/0712013

vttrriltlqr at I vtilil[td udloEog9@r!r!

FCRA Information

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Instant Search Results for ervi shamar I Jr.

us oNESEARCH@ - #17907A329You searched for:

ERVIN, SHAITIAR L JR.SSN: N/ADOB:6/18/XXXX

Search details:Include results that do not have a Date of Birth availabte: NoExpand results to similar name matches: NoGo straight to detail: No

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AL Alabama sex Offender Registry, Alabama Dept Of Correcbons, Poarch Band of Creek Indians Sex offender RegisEy AK Alaska Sex andchild Kidnapper offender Regisb'y, Alaska Admin office of courts Az Arizona Sex offender Registry, Arizona Dept of corrections, ArizonaAdmin Offce of Courts, Flaricopa County - lustice Courts, Pima County - Superior Court, Maricopa County - Superior Court, Marjcopacounty - Gilbert nunicipalCourt, Plma county - Justice courts (Delayed), Cotorado River Indian Tribe Sex Offender Registry (oeby;d), Ak-Chin Indian community sex Off€nder Registry, Fort McDowellYavapai Nation Sex offender Registry, Gita River Indian aommunity Se;Offender Registry, Pascua Yaqui Indian Trlb€ Sex Offender Registry, Salt River Pima-Maricopa Indian Community Sex Offender Registry,Tohono o'odham Nation sex offender Registry, white lYountain Apache Trabe sex offender Regisb-y, Tonto Apa;he Tribe sex offe;derRegistry, Yavapai Apache Nauon Sex Offender Registry, Navajo Nation Sex Offender Registry, San Carlos Apache Tribe Sex OffenderRegistry, cocopah Indian Tribe Sex Offender Registry, Fort Mojave Indian Tribe Sex Offander Registry, HuaiapaiTribe Sex Offender Registry,HopiTrib€ sex offender Registry, Havasupal Tribe Sex Offender Registry AR Arkansas Sex offencter Registry, Arkansas Dept of correctjons,Arkansas Admin Office of courts - Supplemental, Hempstead County - Hope District Court CA california Sex Offender Regist'y, californlaDepartment of corrections, California Departrnent of Correctons and Rehabilitation, orange County - superior Cour! 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Kern County -Superior Court, Siskiyou County - Superior Court, l'larin County - Superior CouG San Mateo County - Superior iourt, Glenn County -Superior Court (Delayed), Tehama County - Superior Cou( El Dorado County, Sacramento County - Supplemental - Historical Data(lnacEve. 4122/2014), Placer county - Superior court, Colusa County - Superior Court, Merced C;unty , superior court, Tulare county -Superior court, Humboldt county _ superior Court, N4endocino County - Superior Court co colorado Sex offender Regisky, colorado Dept ofcorrections, Southern Ute Indian Tribe Sex Offender Registry (Delayed) CT connectkut Sex Offender Regisb-y, Connecticut Dept ofCorrections, connecticut Admin Office of Courts, Connecticut Department of Pubtic Safety, N.tashantuckeapeq;ot Tribal Nation Sex offenderRegistry DE Delaware sex Offender Regisb'y FL Florida Sex Offender Registry, Florida Dept of corrections, Dade County (Miami Area),Charlofte Cou nty (Englewood Area). Orange County. Palm Beach County, Cht County (Oetayeal, Uonroe tounty, ree counry, escamUiacounty, Hillsborough County (Delayed), Broward county, Brevard County, Pjnellas county, Sarasota county, Duvalcounty, Fiorida CareerOffender Registry, Hernando County, Highlands County, Leon County (Delayed), Osceola County (Delayedt Okatoosa County, t4arionCounty, Lake County, Pasco County, Nassau County, St. Johns County, St Lucie County, SumterCounty, ruUram County, i.iartjn County,Flagler County, Santa Rosa County, Citrus County, Desoto County, Volusia County (Delayed), Baker County, Gadsden County, Dixie Cou;ty,Franklin County, Gilchrist County, Holmes County, Levy County, Columbia County, Polk County, Okeechotiee County, Wakulla County,Walton Counv, Broward County - Supplemental, Orange County - Supplemental, Gulf County, l4adison County, lacGon County, HenaryCounty, Union County, Jefferson County, Glades County, Washangton County, Lafayetse County, Alachua County, Bay County, indian Rivercounty, seminole county, llanatee county, Liberty County, Dade County - Supplemental (Detayed), Collaer County cA Georgia Sex offenderRegistry, Georgia Dept of corrections - Supplemental, Georgia Parole Board File, Cobb County, Rich;ond County, bha$am County, DekalbCounty, Bibb County, Clayton County, Fayette County, Gwinnett County, Coweta County, Athens-Ctarke County, Bryan County cU GuamSex Offender Registsy, Northern Mariana Islands Sex Offender Registry, Guam Family Violence Registry HI Hawaii Sex offender Regish-y,Hawaii Adminjsfative offlce of courts rD Idaho Sex offender RegisEy, Idaho Dept of corrections, Idaho Dept of correcbons - supplemental- Historkal Data {Inacnvet 10/17 /2013, Shoshone-Bannock Tribes sex Offender Reghfy IL Illinois Sex Offender Registry, Illinois Dept ofCorrections, Illinois Department of Corrections _ Supplemental, Cook County, Illinois Child I{urderer and violent Offendir Against youdr'Regisby, Illinois Methamphetamine Offender Registry, Lee County, Logan county, Carroll county, coles county, Henry county, JacksonCounty, Jo Daviess County, Mercer County, Ogle County, Pike County, Rock Island County, Stephenson County, Union County. vermilionCounty, Whiteside County, Adams Cou nty. Bond County, Boone County, Sangamon County, Iroquois County, l4arion County, EffinghamCounty, Franklin County, Shelby County, Richland County, Lawrence County, Wabash County, Wayne County, White County, Clay tounty,Clinton County, Crawford County, Edward County, Ford County, lefferson County, Hamilton County, Bureau County, peoria Couni(Delayed), Champaign County, Montgomery County, Washington County, Williamson County, Mcleah County, ltacon County, Clark County.l4acoupin County, Moultrie County, Woodford County, Edgar County, Fayette County, Dewitt County, Johnson County, [4organ County, popeCounty, Cumberland County, Piaft County, Tazewell County, Chrisban County, Grundy County, Mason County, Livingston County, pu;;amCounty, Stark County, Schuyler County, Pulaski County, Alexander County, Marshall County, Douglas CounV, Jersey County. SaiineCounty, Kane County, Massac County - Judjci, St. Clair County, Randolph County, Brown County tN lndtana Sex and Violent OffenderRegistry, Indiana Dept of Corrections, Monroe County, Dekalb County, Floyd County, Hamitton County, Harrison County, Owen County,Blackford County, Huntington County. Parke County, Rush County. 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James A. Thomas, MD

8109 N. University Street

Peoria, lL 61615

ATTENTION:

Keri Miller

National One Direct

2701 E Prs Geo Dsh#200

Plano, TX 75074

Participant: Shamar Ervin Jr

Participant lD: 000-00-8316

SSN: 969-66-9316

Results of Controlled Substance Test

Record Status: Negative

Test Type: Pre-Employment

Collection Date/Time: 10t29ny4 3:06 PM

Batch lD: 20141030

Specimen lD: PROSCREEN PSDA - 5

Sample Type: UrineTest Panel 5-Substances

Laboratory: E-Lab Quick, LLC

8109 N. University Street

Peoria, lL 616'15

COIICCIION SitE: ELABQUICK,LLC

8109 N. University StPeoria, lL 61615

Specimen Collector: Sonya R. West

Test Performed Result

Amphetamines Negative

Marijuana Negative

Opiates Negative

Test Performed Result

Cocaine Negative

Phencyclidine Negative

THE DRUGS IN THIS PROFILE ARE SCREENED BY IMMUNOASSAY. ANY POSTTIVE RESULT tSGoNFIRMED BY GAS CHROTUATOGRAPHY WITH MASS SPECTOiTETRY (GC/US). ALTERNATEEXPLANATIONS SHOULD BE CONSIDERED FORANY POSITIVE RESULT.

ADULTERATION SGREEN - OXIDANTS

NITRITES NEGATIVECREATININE IN-RANGE > = 20 MG/DL

Certifed by e-Lab Quick, LLG **FINAL REPORP'

Results for Shamar Ervin Jr, Participant lD: 000-00-8316 (SSN: 000-0G8316) Printed on 1013012014 at 2:02:44PN