ATTACHMENT · 0.0 0.2 0.4 0.6 0.8 1.0 1.2 1.4 Q1 Q1-Q2 Q1-Q3 Q1-Q4 FY 2014-15 FY 2015-16 STANDARD Safety: Preventable Vehicle Accidents Preventable vehicle accidents are counts of

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The Orange County Transportation Authority (OCTA) operates a countywide network of local, community, rail connector, and express bus

routes serving over 6,000 bus stops. OCTA also operates federally mandated paratransit service (ACCESS), a shared-ride program

available for people unable to use the regular fixed-route bus service because of functional limitations. Fixed-route bus service operated

by OCTA is referred to as directly-operated fixed-route (DOFR) service, while routes operated under contract are referred to as

contracted fixed-route (CFR) service. The ACCESS program is a contract-operated demand-response service mandated by the

Americans with Disabilities Act that is complementary to the fixed-route service and predominately accounts for the overall paratransit

services operated by OCTA. These three services make up the bus transit system and are evaluated by the performance measurements

summarized in this report.

This report tracks transit system safety, courtesy, and reliability in the areas of recordable vehicle accidents, customer complaints, on-time

performance (OTP), and miles between road calls. The performance indicators are measured by a gauge scale, and the analysis for

each section of the variances between reporting periods are presented under the supporting details column. Graphs also accompany

the details of each indicator showing the standards or goals in a fiscal year-to-date format through the fiscal year (FY) and the values for

the current and previous reporting periods. In an effort to better understand the recent trend related to ridership decline, a new section

focusing on performance evaluation has been added to highlight route level performance.

Orange County Transportation Authority FY 2016 First Quarter Performance Report

About This Report

GAUGE INDICATOR

Not Achieved(More than 5%)

Not Achieved (Within 5%)

Achieved(Within 5%)

Exceeded(More than 5%)

KEY TERMS DEFINITIONS

CFR Contracted fixed-route are services operated by First Transit

DOFR Directly-operated fixed-route are services operated by OCTA

ACCESS A share-ride program available for people with functional limitations

OTP On-time performance indicator

CNG Compressed Natural Gas

LNG Liquefied Natural Gas

Red

Orange

Gold

Green

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FY 2014-15 FY 2015-16 STANDARD

Safety: Preventable Vehicle AccidentsPreventable vehicle accidents are counts of incidents concerning physical contact between vehicles used for public transit and other vehicles,objects, or pedestrians, where a coach operator failed to do everything reasonable to prevent the accident. To obtain a standardizedmeasurement, the accident counts are multiplied by 100,000, and then divided by the total miles the vehicles traveled. OCTA has established asafety standard of no more than one vehicle accident per 100,000 miles for each mode.

Performance Details:

DOFR

CFR

ACCESS


• 65% increase from the previous year

rate of 0.55.

• Majority of the accidents involved rear

end collisions and operators making

contact with both parked and not

parked stationary vehicles.

• Special campaigns such as “Avoid

Rear-End Collisions” have been

implemented to help reduce the

number of accidents.

• 14% decrease from the previous year

rate of 0.89.

• In an effort to minimize the number of

accidents associated with new

drivers, stricter hiring requirements

have been implemented.

• To help reduce the number of

accidents, a mirror station training

course has been implemented at

Anaheim Base.

• Less than 3% increase from the

previous year rate of 0.40.

• Majority of the accidents involved side

swipe, fixed objects, and backing.

• Special campaigns such as

“Intersections & Avoiding Sideswipe

Accidents” have been implemented

to help reduce the number of

accidents.

Supporting Details:

Not Achieved

Achieved

Exceeded

Not Achieved

Achieved

Exceeded

Not Achieved

Achieved

Exceeded

• DOFR achieved the safety

standard with a rate of 0.92

preventable vehicle

accidents per 100,000 miles.

• CFR exceeded the safety


preventable vehicle


• ACCESS exceeded the

safety standard with a rate of

0.41 preventable vehicle


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Courtesy: Valid ComplaintsCustomer complaints are counts of incidents where a user of public transit reports dissatisfaction with the service. For DOFR, the metric is standardizedby multiplying the counts by 100,000 then dividing by the total number of boardings. The standard is no more than five customer complaints per100,000 boardings. CFR and ACCESS services do not record the same level of boardings as DOFR; therefore, the statistics are factored by 20,000 and3,000 respectively, and then divided by the total number of boardings. The standards for CFR and ACCESS are also five valid complaints perthousands of boardings.


DOFR

CFR

ACCESS


• An increase from previous year rate of

2.75

• Similar to DOFR, there were a high a

number of complaints associated with

behind schedule and pass-by.

• Due to the hot weather, customers

were finding shade under trees or

near-by buildings instead of at the bus

zone, which resulted in many of the

pass-bys.

• OCTA and the contractor staff

continue to explore options to

provide more efficient trip scheduling

and routing to achieve the standards

for customer service.

• Staff will continue to address

customer service issues in the

contractor’s monthly meetings.

Supporting Details:

Not Achieved

Achieved

Exceeded

Not Achieved

Achieved

Exceeded

Not Achieved

Achieved

Exceeded

•DOFR is within 5 percent of the

courtesy standard with a rate of

5.35 valid complaints per 100,000

boardings.

•CFR exceeded the courtesy


valid complaints per 20,000

boardings.

•ACCESS exceeded the

courtesy standard with a rate

of 4.26 valid complaints per

3,000 boardings.

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• Complaints such as behind

schedule, pass-by, and ahead of

schedule were the main customer

complaints.

• The increase in the number of

complaints is associated with a

combination of school starting

(behind schedule) and road

construction where bus stops were

temporarily discontinued (pass-by).

Reliability: On-Time PerformanceOTP is a measure of performance evaluating a revenue vehicle’s adherence to a planned schedule on a fixed-route schedule or scheduled pick-uptime for transportation on a demand-response trip. For fixed-route service, a trip is considered on-time if it departs the time-point no more than fiveminutes late. There is no tolerance for early departures. The system standard for OTP is at least 85 percent of the scheduled trips will be on-time. OTPis also reported by the service type for the fixed-route system: Local, Community, StationLink, and Express. On ACCESS service, a trip is consideredon-time as long as the vehicle arrives within a 30 minute window. The ACCESS OTP standard is 92 percent.


Local Fixed-Route

Community Fixed-Route

Stationlink Fixed-Route


• Local fixed-route service, comprised

of lines 1 to 99, typically operates

along major arterials forming the

OCTA fixed-route grid network.

• Routes serve multiple municipalities

and operate longer distances,

generally along a single major corridor

such as Beach Boulevard (Route 29),

Harbor Boulevard (Route 43), and

Katella Avenue (Route 50).

• Community fixed-route service

comprises lines 100 to 199, typically

serving multiple streets and local

community trip generators.

• Routes provide connections to the

major grid routes, allowing

passengers to travel beyond their

community of origin.

• StationLink fixed-route service comprises lines 400 to 499 consisting of rail feeder services, transporting passengers from/to Metrolink stations.

• Travel is over a defined route with limited stops located at major employment centers.

• These trips are scheduled to meet specific train schedules and, if needed, buses wait for late trains to ensure passengers reach their final destinations.

Supporting Details:

Not Achieved

Achieved

Exceeded

Not Achieved

Achieved

Exceeded

Not Achieved

Achieved

Exceeded

•Local fixed-route service OTP

achieved the standard of 85

percent with an overall OTP of

85.8 percent.

•Community fixed-route service

achieved the reliability standard

of 85 percent with an overall

OTP of 88.2 percent.

•StationLink fixed-route service

exceeded the reliability standard

of 85 percent with an overall OTP

of 95.1 percent.

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85%

90%

95%

100%

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Orange County Transportation Authority FY 2016 First Quarter Performance Report 5

Supporting Details:

Express Bus Fixed-Route

ACCESS

•Express fixed-route service

achieved the reliability standard

of 85 percent with an overall

OTP of 88.1 percent.

•ACCESS achieved the reliability

standard of 92 percent with an

overall OTP of 94.2 percent.

Not Achieved

Achieved

Exceeded

Not Achieved

Achieved

Exceeded

• Express fixed-route service is

categorized into two types

• The ACCESS program continues to

exceed the OTP standard.

• The contractor’s use of monitoring

software has assisted in managing

service operations and making

real-time adjustments when

necessary to ensure trips are

performed within standard. 65%

70%

75%

80%

85%

90%

95%

100%

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70%

75%

80%

85%

90%

95%

100%

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Intra county (lines 200 to 299)

which transports commuters

within the county.

Inter county (lines 700 to 799)

which transports riders

between Orange County and

neighboring counties (Los

Angeles, Riverside, and San

Bernardino).

Reliability: Miles Between Road CallsMiles between road calls (MBRC) is a maintenance performance indicator that measures the vehicle miles between mechanical failures of a vehicleused for public transit during revenue service. Valid mechanical road calls may cause a delay in service and necessitate removing the vehicle fromservice until repairs are made.


DOFR

CFR

ACCESS


• Mid-life engine overhauls and

cooling package installations are

currently being performed on 199

40-foot CNG buses.

• 202 new 40-foot CNG buses are

scheduled to begin delivery early in

calendar year 2016 to replace the

LNG and diesel buses, which

average over 14 years each.

• When excluding the LNG and diesel

buses from the calculation, the

average MBRC is 12,200 miles.

• Similar to DOFR, mid-life engine

overhauls are being performed.

• In addition, the hot summer months

have contributed to the higher than

usual road calls for engine and air

conditioning system breakdowns.

• The MBRC for the midsize vehicles is

5,094 miles while MBRC for the 40-

foot vehicles is 8,169 miles.

• An improvement of 94% from

previous year’s 21,901 MBRC as a

result of the replacement of 99

ACCESS cutaways.

Supporting Details:

Not Achieved

Achieved

Exceeded

Not Achieved

Achieved

Exceeded

Not Achieved

Achieved

Exceeded

•DOFR did not meet the

maintenance reliability standard

of 14,000 miles between road

calls with 9,044 miles.

•CFR did not meet the




•ACCESS exceeded the




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Similar to many other Transit agencies throughout the country, OCTA has been experiencingridership decline over the last several years. Continuing efforts are underway to betterunderstand and address the ridership trends. Several initiatives have been implemented in aneffort to avert further ridership losses. These initiatives include: the discounted summer youthpass, development of a mobile ticketing application, and the re-branding of over 200 buses.Furthermore, in response to customers’ request for faster service, route 57 Xpress, a limited stopservice along the highest demand segment of route 57 (Bristol Street), was introduced with theOctober 2015 service change. Additional route adjustments are currently being evaluated andconsidered.

These adjustments are based on results from the performance evaluation that was conductedas part of the update of the Five-Year Short-Range Transit Plan.

Performance Evaluation


• a better understanding of where resources are being applied;

• a measure of how well services are being delivered;

• a measure of how well these services are used; and

• an objective basis for decisions regarding service changes and service

deployment.

Performance evaluation is important because it provides:

Px/RVH measures service effectiveness in terms of usage per unit of service provided. PxM/StM

measures service efficiency in terms of the percentage of seats occupied. Fare Rec’y measuresfinancial efficiency in terms of farebox revenue as a percentage of operating cost.

Each performance measure for a given route and day is compared against the system wideaverage. The three performance measures are averaged and then converted into a scorebetween zero and one, with a higher score always indicating better performance. This score isthe SPI value for the particular route and day. An SPI of 0.5 represents an “average” OCTA

route. This data is used for evaluating service efficiency and considering route planning options.

The table on the following page shows the top 10 ranking routes and bottom 10 ranking routesbased on the SPI. Route 64 weekday, route 53 Saturday, and route 66 Saturday rank highestamong all fixed routes while route 411 weekday, route 410 weekday, and route 178 Saturdayrank toward the bottom with the lowest SPIs. In addition, a system map highlighting the top 10and bottom 10 routes is also included.

OCTA has developed a Service Performance Index (SPI) to provide a detailedmeasure of performance at the route and day levels. The SPI uses threeperformance indicators:

Service Performance Index


Px/RVH Passenger Boardings per Revenue Vehicle Hour

PxM/StM Passenger Miles per Seat Mile

Fare Rec’y Farebox Recovery Ratio


SPI Top 10 Routes SPI Bottom 10 Routes

Service Performance Index Ranking (SPI)

SPI

Rank

Day

Code Route Route Description

Px

/RVH

PxM

/StM

Fare

Rec'y SPI

1 Wk 064 Bolsa Ave/ 1st St 48.39 0.48 28% 0.96

2 Sa 053 Main St 33.12 0.42 30% 0.94

3 Sa 066 McFadden Ave/ Walnut Ave 44.84 0.41 27% 0.92

4 Wk 043 Harbor Blvd 38.81 0.47 26% 0.92

5 Wk 066 McFadden Ave/ Walnut Ave 39.46 0.39 26% 0.89

6 Sa 042

Seal Beach Blvd/ Los Alamitos Blvd/

Lincoln Ave 37.93 0.42 30% 0.88

7 Su 053 Main St 31.45 0.36 23% 0.88

8 Wk 053 Main St 36.39 0.43 24% 0.87

9 Wk 038 Del Amo Blvd/ La Palma Ave 31.11 0.31 36% 0.86

10 Su 066 McFadden Ave/ Walnut Ave 39.46 0.40 24% 0.85

151 Sa 145 Raitt St/ Greenville St/ Fairview St 10.75 0.11 7% 0.10

152 Wk 193

Camino de Los Mares/ Camino Vera Cruz/

Avenida Pico 6.83 0.09 10% 0.09

153 Wk 490

Crown Valley Pkwy/ Moulton Pkwy/ Aliso

Viejo 6.87 0.16 7% 0.08

155 Su 191

Rancho Viejo Rd/ Camino Capistrano/ El

Camino Rd 4.87 0.11 8% 0.07

156 Wk 430 Katella Ave/ Harbor Blvd/ Ball Rd 6.71 0.08 6% 0.07

157 Wk 464 5 Fwy/ 55 Fwy/ Sunflower Ave 6.65 0.12 6% 0.07

158 Sa 051 Flower St 7.17 0.08 5% 0.06

159 Sa 178 Adams Ave/ Birch St/ Campus Dr 5.29 0.05 7% 0.06

160 Wk 410 405 Fwy 5.77 0.09 5% 0.06

161 Wk 411 Tustin Ave/ La Palma Ave 5.23 0.06 5% 0.04


Service Performance Index Map

Documents

ATTACHMENT · 0.0 0.2 0.4 0.6 0.8 1.0 1.2 1.4 Q1 Q1-Q2 Q1-Q3 Q1-Q4 FY 2014-15 FY 2015-16 STANDARD Safety: Preventable Vehicle Accidents Preventable vehicle accidents are counts of