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You are now chatting with Georgina, an AT&T sales representative.John: hiGeorgina: Hi John!Georgina: How may I help?John: hi i have a old 2 year contract with iphone4 for 2 devices and i want to upgrade to new iphone 6John: if i biy iphones from apple;John: what is activation fees?John: what will be my bill if i donot change data (2gb each line)John: i had family plan 700 min rollo verGeorgina: I'll be happy to advise you on this.Georgina: You may order through Apple and the upgrade fee of $40 would be due if you but on the 2-year contract option.Georgina: You can keep the existing plan and your bill would remain the same.John: in my bill i saw some reduction over few months; because of a monthly discount (off-contract phone). Would that go away?Georgina: May I have your wireless number and permission to view your account so I can better answer your questions?John: 707xxxx John scottGeorgina: Thank youGeorgina: And may I have permission?John: yes please..Georgina: Thank youJohn: also whats At&t Next thing?Georgina: AT&T Next is another way for you to pay for your phone.Georgina: With AT&T Next, you have the option to pay nothing down today for your upgrade, only sales tax! Also you have no activation fees, no upgrading fees and in as little as a year after you get this phone, you may upgrade to an even newer one with a trade.Georgina: I am not seeing any discounts on your bill John.Georgina: If you do not change the current plan, you will be prompted to take a new plan while upgrading through Apple. So it would be better for you to upgrade directly through AT&T if you want to keep the plan all the way through.John: also i get it if you want to upgrade one has to make min of 12/18/24 months in different Next plans. But say if i chose ATTNext18 plan how many payments i have to make own my phone?Georgina: AT&T Next 18 is a 24month installment. You may pay the first 2 months then pay off the remainder in a lump sum if that is what you want.Georgina: Otherwise you pay 24 installments to own the phone.John: okGeorgina: If you want to upgrade early, you pay to the 18th installment then trade that device back in to get a new one.John: and next plan has unlimited talk, textJohn: and whatever gb you getGeorgina: AT&T next is just another way to pay for your phone. It does not affect your existing plan.Georgina: You can however select the Mobile Share Value plan to get an amount of data with unlimited talk and text.John: so if i bought iphone6 64gb (PHONE1) 31.21/mon + iphone6plus 64gb (PHONE2) 35.38/monJohn: my att plan for data 3gb sharedJohn: say 90$/mon

John: total monthly bill isJohn: 156.59 + taxes +fees /monGeorgina: Are you saying I should do a quote for your current plan or assuming you switch to the Mobile Share Value 3GB plan?John: but no upfront cost phone/activationJohn: is that rightGeorgina: If you keep the same plan, you will only have the bill increasing by the instalment amount on the phones.John: but now i am considering att next plan...John: in my current plan i dont have any textingGeorgina: You mean you are considering switching to Mobile Share Value plan.John: what is the 3 gb shared plan price for new next plan on two lines?Georgina: Pelase do not confuse AT&T Next payment option for a phone with the data plans offered on Mobile Share Value.Georgina: Let me do the quote now for you.Georgina: Just a moment please.John: yes i meant switching to mobile share plan (3gb shared among two phones) vs 700 min family talkn plan with 2gb/each phoneGeorgina: I  have the quote now.Georgina: If you upgrade to the AT&T Next pricing on each phone and have 3GB of data to share on Mobile Share Value, your estimated bill will be $156.63.John: okJohn: do u buy old phones from customers back since we wont need those. we have iphone 4 fully functional no damageJohn: 32 gbJohn: eachGeorgina: We have a trade in program that you may use to get the current value of your older phones.Georgina: I will send you the link so you may do the online process.Georgina: AT&T Trade-in ProgramJohn: also say if we wanted to add one of old phones as a third device (3rd phone number)John: how much will my montly bill increase in 3gb shared planJohn: they only give 40$ for my phone. not sellingGeorgina: Adding a phone you already own would bring that estimate up to $181.63/month.John: with same 3 gb shared right?Georgina: Yes absolutely.John: thanks