AT&T BusinessDirect Seminar Schedule May and … · Web viewAT&T BusinessDirect Seminar Schedule May and June 2014 Last modified by CDT User Company AT&T

AT&T BusinessDirect® Web Training SchedulesYou can learn more about the AT&T BusinessDirect portfolio of electronic tools by joining the free web training sessions. You will also have the chance to ask questions and receive answers from the instructor in real time!

These group sessions are delivered through the AT&T Connect meeting proprietary software. Please sign in and be ready to go at the scheduled time.

Once you are registered, you will receive a confirmation email with the dial-in instructions for the training session:

AT&T Electronic Order Status Manager (NEW!)

Bill Management Service (NEW!)

Introductions to AT&T BusinessDirect®

AT&T BusinessDirect® eBill

AT&T BusinessDirect® eMaintenance

Toll-Free Routing Tools

A&T BusinessDirect® Performance Reporting

Federal Government Courses

NEW

To view the course descriptions, schedule and register for a course in September 2014 and beyond, please visit the AT&T BusinessDirect Training Schedule and Registration site.

For More Information:Visit the AT&T BusinessDirect Learning Center to access additional resources, including tutorials, simulations, job aids, quick tours and more

Social Media

May 7, 2023© 2014 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

http://mmsrv01b.intellor.com/att/digitalexperience/business_direct.html

http://mmsrv01b.intellor.com/att/digitalexperience/business_direct.html

http://www.youtube.com/playlist?list=PL3AECA0F7441B0AAF

http://www.facebook.com/ATTSmallBiz

https://mobile.twitter.com/ATTBusinessCare

http://bizcommunity.att.com/t5/AT-T-BusinessDirect/bd-p/BusinessDirect

AT&T BusinessDirect® — Web Training Schedules______________________________________________________________________________________2

AT&T Electronic Order Status Manager

View Order Status OverviewView Order Status allows you to monitor near real-time order status with a click of the mouse. Easily submit changes and updates to your order. You can update the site address or contact information, and request new circuit installation, turn up, or expedited dates. Technical details about your order can also be accessed.

8/11/14 1:30 PM 8/25/14 1:30 PM

View and register for September View Order Status Overview training sessions.

Date and Time UTC (Coordinated Universal Time)8/11/14 1:00 PM

(9:00 AM ET)8/18/14 1:00 PM

(9:00 AM ET)

View and register for September View Order Status Overview training sessions.

Introductions to AT&T BusinessDirect®

AT&T BusinessDirect OverviewLearn how to navigate on AT&T Business Direct to perform online tasks such as ordering, account management, billing, payment, trouble reporting, and network management.

8/5/14 2:00 PM 8/7/14 2:00 PM 8/14/14 2:00 PM 8/19/14 1:00 PM 8/21/14 2:00 PMView and register for September AT&T BusinessDirect Overview training sessions.

květen 7, 2023© 2014 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

http://events.intellor.com/?c=47&t=20





AT&T VPN (AVPN) Transport Services OverviewLearn how to access, navigate, and understand the standard applications available on AT&T BusinessDirect for AT&T VPN (AVPN) Transport service. The high level overview covers standard applications including Report & Track Troubles, AT&T BusinessDirect Map, AVPN Performance Reporting, Business Connections collaboration tool and the billing and Service Level Agreement (SLA) tools. This provides the basis for exploring the AT&T BusinessDirect applications in more detail and allows you to understand how AT&T BusinessDirect can best help your business.

8/27/14 11:00 AM(3:00 PM UTC)

View and register for September AT&T VPN (AVPN) Transport Services Overview training sessions.

AT&T VPN (AVPN) Managed Services OverviewLearn how to access, navigate, and understand the standard applications available on AT&T BusinessDirect for AT&T VPN (AVPN) Managed service. The high level overview covers standard applications including Report & Track Troubles, AT&T BusinessDirect Map, AVPN Performance Reporting, Business Connections collaboration tool and the billing and Service Level Agreement (SLA) tools. This provides the basis for exploring the AT&T BusinessDirect applications in more detail and allows you to understand how AT&T BusinessDirect can best help your business.

8/20/14 11:00 AM(3:00 PM UTC)

View and register for September AT&T VPN (AVPN) Managed Services Overview training sessions.

AT&T BusinessDirect® eBill

View, Analyze, and Pay Your BillWith AT&T BusinessDirect® eBill, you can view, analyze, dispute, and pay your AT&T bills with a single online tool. Multiple AT&T offers are supported including AT&T Business Network (ABN), VTNS, OneNet, AVPN, MIS, and data services. Learn how using this tool can help you view current bills and 12





months of payment history quickly and easily. Use powerful analytical tools to spot trends, detect anomalies, or derive costs by account. With eBill you can create the standard or custom reports you need to manage your resources efficiently. You can make billing inquiries, request billing adjustments – and even pay AT&T bills online.

8/12/14 11:00 AM 8/13/14 11:00 AM 8/19/14 11:30 AM 8/27/14 12:00 8/28/14 2:00 PM View and register for all September View, Analyze, and Pay Your Bill training sessions.

Date and Time UTC (Coordinated Universal Time)8/6/14 8:00 AM 8/13/14 8:00 AM 8/20/14 8:00 AM 8/27/14 8:00 AM

eMaintenance

Report and Track Troubles for Managed ServicesThis innovative tool enables you to perform trouble reporting tasks online and thereby speed trouble isolation and resolution for your AT&T Managed Services.

8/6/14 2:00 PM

View and register for September Report and Track Troubles for Managed Services training sessions.

Toll-Free Routing Tools

Voice Management Tools – AT&T Route It!® (Web-Based) on AT&T BusinessDirect®Learn the differences between AT&T Route It! (PC-Based) and AT&T Route It! (Web-Based) on AT&T BusinessDirect. Learn how to provision IP toll-free





(IPTF) terminations and manage IPTF features. It is assumed that attendees have knowledge of AT&T Route It! (PC-Based). There will be time for questions at the end of each session.

8/7/14 12:00 PMView and register for September Voice Management Tools – AT&T Route It!® (Web-Based) on AT&T BusinessDirect®

training sessions.

Voice Management Tools – Toll-Free Call Routing using the Toll-Free Routing Control (TFRC) tool and AT&T Route It!® (PC-Based)Learn how the Toll-Free Routing Control tool on AT&T BusinessDirect® and AT&T Route It!® (PC-Based) can help enhance your network performance. Learn how to make real-time routing changes to minimize lost calls, implement disaster recovery plans, and balance traffic load between multiple centers.

8/28/14 12:00 PMView and register for September Voice Management Tools – Toll-Free Call Routing using the Toll-Free Routing Control

(TFRC) tool and AT&T Route It!® (PC-Based) training sessions.

Performance Reporting

AT&T BusinessDirect MapLearn how you can monitor and manage your network with just a point and click! With AT&T BusinessDirect Map you will be able to place orders, view outage alarms and utilization across Voice and Data services in a single graphical tool, see which Frame or ATM ports experienced congestion in the last hour; and create, track, and have instant access to AT&T trouble tickets, order status, or inventory.

8/20/14 11:00 AM

View and register for September AT&T BusinessDirect Map training sessions.







View IP Network Usage ReportsLearn how to generate Online Network Usage Reports for AT&T's Managed Internet Services (MIS/GMIS), AT&T Virtual Private Network Service (VPNS), and AT&T VPN Tunneling Service (AVTS). These reports are displayed on a daily, weekly, or monthly basis and enable you to monitor the network usage levels of any of your AT&T MIS, GMIS, VPNS, and AVTS connections. You can view your inbound, outbound, and average network traffic in one color-coded graph from a password-protected site.

Note: Reporting for AVTS tunnel traffic is not available at this time.

8/14/14 2:00 PM

View and register for September View IP Network Usage Reports training sessions.

View and Analyze InventoryLearn how the View and Analyze Inventory tool enables you to view current or pending inventory – and download it into your own database. You’ll learn how to display over 40 items, such as access circuit ID, master customer number (MCN), group revenue code (GRC), address information, and circuit speed.

8/21/14 2:00 PM

View and register for View and Analyze Inventory training sessions.





View Business Reports and Information – Transport AT&T Virtual Private Network (AVPN)Learn how to access and view the View Business Reports & Information tool for Transport and/or Managed AVPN Service. This application provides performance reporting that allows you to analyze your AVPN Services quickly and easily. You will become familiar with how to view current or historical performance to help you make informed decisions about your network. You’ll also learn how to run monthly, weekly, daily, hourly, and 10-minute reports for analysis. The reports include the following information on your Transport AVPN: MPLS Port List, Port Utilization, COS Utilization, and COS Policing. These reports can be downloaded in a variety of formats.

8/6/14 11:00 AM(3:00 PM UTC)

Transport

View and register for View Business Reports and Information – Transport AT&T Virtual Private Network (AVPN) training sessions.

View Business Reports and Information – Managed AT&T Virtual Private Network (AVPN)Learn how to access and view the View Business Reports & Information tool for Managed AVPN Service. This application provides performance reporting that allows you to analyze your AVPN Services quickly and easily. You will become familiar with how to view current or historical performance to help you make informed decisions about your network. You’ll also learn how to run monthly, weekly, daily, hourly, and 10-minute reports for analysis. For your Managed AVPN Network, the reports include: Availability, Utilization, Latency, Data Delivery, Class of Service (CoS), and Router Performance. These reports can be downloaded in a variety of formats.

8/13/14 11:00 AM(3:00 PM UTC)

View and register for View Business Reports and Information – Managed AT&T Virtual Private Network (AVPN) training sessions.





Federal Government Courses

Networx Company Administrator Overview – Federal GovernmentNetworx Company Administrators learn how to control and manage employee access to the Networx applications available on their AT&T BusinessDirect portal.

Note: This course is offered quarterly.

View and register for September Networx Company Administrator Overview – Federal Government training sessions.

View and Analyze Government Bills (VAGB) – Federal GovernmentThe AT&T BusinessDirect View and Analyze Government Bill tool is the single-entry point to access all billing-related information for Networx services. The tool enables you to view and analyze your AT&T invoice details online, make billing inquires, request billing adjustments, view multiple contract information, and view up to 13 months of detailed billing. During this session you will learn how to view formatted billing information by agency hierarchical structure, service type, and charge type, and how to perform customized searches.


View and register for October View and Analyze Government Bills (VAGB) – Federal Government training sessions.

Business Connections – Federal GovernmentThe AT&T Business Connections tool facilitates communications between you and your AT&T Account Team for optimal collaboration. It is also intended to promote collaboration between companies, such as an agency collaborating with multiple suppliers for a project. With AT&T Business Connections, you can share, modify, and track changes to documents accurately and efficiently in a security enhanced electronic environment.‐Note: This course is offered quarterly.View and register for October Business Connections – Federal Government training sessions.






View and Analyze Inventory and Notices (VAIN) - Federal GovernmentVAIN is a web-based tool that allows you to view, sort, search, filter, download, and print your inventory information quickly and easily. We will discuss the three VAIN tool inventory views with their unique benefits. The views are current view, historical view, and monthly snapshots view. In addition, we will discuss the Notice feature which enables you to view the content of all notices associated with a specific service order.


View and register for October View and Analyze Inventory and Notices (VAIN) - Federal Government training sessions.



Documents

AT&T BusinessDirect Seminar Schedule May and … · Web viewAT&T BusinessDirect Seminar Schedule May and June 2014 Last modified by CDT User Company AT&T