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www.IntelePeer.comProprietary and confidential. © IntelePeer Cloud Communications, LLC. All rights reserved.
Atmosphere® CPaaS Sales Playbook
www.IntelePeer.comProprietary and confidential. © IntelePeer Cloud Communications, LLC. All rights reserved.
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Introduction Unlock New Opportunities
Target Audiences & Use Cases
Pricing & OnboardingProduct Overview
What is CPaaS?
Topics
www.IntelePeer.comProprietary and confidential. © IntelePeer Cloud Communications, LLC. All rights reserved.
Introduction
www.IntelePeer.comProprietary and confidential. © IntelePeer Cloud Communications, LLC. All rights reserved.
Who is IntelePeer?We believe that business communications are meant for more than
just simple interactions.
Customer BaseThousands of happy
customers
Enterprise Focused2 million+ end users
Innovative Solutions15 years of providing business
communications
High Growth>40% predictable
revenue
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International termination & origination for
Voice and Messaging
Expanding global physical footprint with
public cloud deployment option
Geo-redundant, high-availability architecture 10Gbps dedicated waves Redundant Core Routers Diverse, fully meshed backbone Diverse 10Gbps Internet Connections
Global Presence and ConnectivityDelivering reliable service across the globe
Available Now
2019 Deployments
• Mumbai• Singapore
• Frankfurt• Amsterdam
• Chicago• Denver• Dallas• Boca Raton
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What makes us different?
CSATSurveys
Net Promoter Score
4.8 / 5Industry average: 3.6 Industry average: 24
.0012 Industry average: .12-1.56
+55
72%1st Call
ResolutionTickets Per Subscriber
Giving enterprises the support they deserve
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What is CPaaS?
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…any cloud-based platform that enables developers and businesses of any size to programmatically embed voice, video, chat, and messaging services (SMS/MMS) within their business or consumer applications.
Atmosphere® CPaaS enables communication orchestration and analytics across every business process, application, and human interaction.
What is CPaaSCommunications Platform as a Service is…
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Fast, easy, and affordable
Unlimited applications across enterprise
Low code / no code capable
Advanced analytics and dashboards
Click to configure AI and machine learning
Text to speech and translations
Portal based, self-serve deployment, and management
No CPE required, browser to cloud
CPaaS 2.0Redefining gold standard for CX
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CPaaS 2.0: Built for the EnterpriseTraditional CPaaS companies are all about APIs…with IntelePeer, APIs are
only the beginning
Solve business challenges with automation
Develop applications without coding
Create a consistent customer experience Access analytics and artificial intelligence
Out-of-the-box solutions and integrationsSolutions for all teams in your business
Integrated flows across channels and applications
All of your customer interactions in one place
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Product Overview
www.IntelePeer.comP r o p r i e t a r y a n d c o n f i d e n t i a l . © I n t e l e P e e r C l o u d C o m m u n i c a t i o n s , L L C . A l l r i g h t s r e s e r v e d . www.IntelePeer.comP r o p r i e t a r y a n d c o n f i d e n t i a l . © I n t e l e P e e r C l o u d C o m m u n i c a t i o n s , L L C . A l l r i g h t s r e s e r v e d .
Atmosphere® Communications Platform as a ServiceNow the enterprise can quickly, easily and affordably design and deploy
unforgettable omni-channel customer interactions
SmartFlows
Build integrated and automated omni-channel
communication workflows
Engage
Easily create and manage omni-channel campaigns with pre-built templates
Insights
Make better business decisions with enriched
customer interaction data
Voice/Messaging
Utilize voice, SMS, and social channels for inbound and outbound interactions
Integrations
Connect to business applications through APIs or drag-and-drop capabilities
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Atmosphere® SmartFlowsAtmosphere® SmartFlows is an intuitive graphical interface that can be used to create and manage multi-channel communication workflows, applications,
and campaigns.
ANALYTICS & REPORTING
INTEGRATE WITH CURRENT PROCESSES
BUILD WORKFLOWS & APPLICATIONS
AUTOMATE INTERACTIONS
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Atmosphere® SmartFlows: Control the user experience across channels
With no coding required, the intuitive interface with drag and drop features makes it easy to build, automate, and integrate communications any way your business needs it. Create a consistent customer experience across voice, messaging, social channels, and
through third-party applications.
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Atmosphere® Engage
Easily manage and execute multi-channel campaigns. With pre-built templates and flows, teams across the enterprise can build campaigns and manage communication processes
in one central location.
ANALYTICS & REPORTING
PRE-BUILT TEMPLATES &
FLOWS
SCHEDULINGMANAGE LISTS
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Atmosphere® Engage: Increase customer engagement with omni-channel campaigns
Simply and effectively run omni-channel campaigns powered by SmartFlows. Send out company announcements, promotions, and more to connect with customers through their preferred
communications method.
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Atmosphere® Insights Make data-informed decisions with actionable insights into all customer interactions.
AI & PREDICTIVE ANALYTICS
EXPERTISE
DATA INTEGRATIONS
INTUITIVE DASHBOARDS
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Capture all interactions across channels
Extensible data set
Real-time API integrations
Batch data integrations
Advanced capabilities: AI, sentiment analysis, tonality
Atmosphere® InsightsMake data-informed decisions with actionable insights into all customer
interactions.
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Uncover New Opportunities
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Start Small, Win Big
Crawl Walk Run
Outbound Notifications Manual export file + EngageAutomatic file export + Engage + SmartFlows
CRM API call to SmartFlows + Insights
Traditional Voice SIP SIP + Insights SMS + SmartFlows + Insights
SMSReplace Twilio or Infobip with
SMS APISMS API + Insights
SMS + Voice + SmartFlows + Insights
<30 Days50$ of business
30-90 Days75% of business
90+ Days 90% of business
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Every company is looking for ways to automate communications and save time and money
Expands beyond the IT department - every department has challenges which CPaaS can solve
Businesses with one or more use case(s) where Atmosphere® can be presented as a suite of offerings
No legacy solution under contract - every customer is a prospect
Businesses have ability to grow into the solution – start out small and layer on applications as they go
Great reason to get back in front of your customer base with an exciting new solution
CPaaS opens up new doors for our partners…
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Mid to large enterprises
Potential buyers: IT director, SVP Marketing, CMO, CFO, and department influencers
Existing IntelePeer voice customers – CPaaS applications can “modernize” the way they communicate with
internal associates, customers, and prospects
Platform can Improve and automate workflows
Businesses can increase sales, improve the customer experience, and reduce human/network costs
Customers looking for ways to connect existing applications through APIs
Want to connect with the Market where it is today- SMS #1 method of comm for adults
How do you uncover opportunities for CPaaS?
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Start the conversation – light bulb moment
CEO
cio
Engineering
IT
Development Development
CXO
Operations & Support
Support
Service Delivery
Account Management
Project Management
Product & Marketing
Marketing
SalesAccounting &
Human Resources
LegalFinance &
Operations
How do I communicate with my leads?
How do I make sure customers
pay bills on time?
How do I notify customers about new products?
How do I get promotions to
customers?
How do I keep customers up to date on project deliveries?
How do I update customers on account status?
How do I create the best customer
experience?
How do I support customers more
efficiently?
How do I enable my app to make phone calls and send messages?
How do I make sure people are
aware of network events?
How do we ensure our communications are
legally compliant?
How do our employees make
phone calls?
How do our customers reach us
for support?
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Company information (background, location, # employees)
What are the current business challenges (i.e. want to provide better customer experience, etc.)?
What is the specific problem(s) you are trying to solve?
What communication or business tools are currently in use (CRM, E-Commerce, Contact Center)?
What integration touchpoints are you looking for with those tools?
What additional communications solutions are in place today? (i.e. Inbound/ Outbound IVR, email, chat, social media)?
Who are the customer contacts working on the solution—e.g., Marketing, Operations, Technical/Developers, Program Management?
Do they have in-house development resources?
Is there a need for outsourcing development or implementation to our managed solutions team?
Do they currently have a voice or SMS supplier/carrier?
Questions to Ask…
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Target Audience & Use Cases
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Target Audiences & Use Cases
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Finance Customer ServiceSales & Marketing
Perfect for companies that want to control their customer communications experience and implement a multi-channel communications strategy.
Promotions
E-commerce
Loyalty programs Bill payment & collections
Prescription refills
Alerts & notifications
Customer communications
Alerts & notifications
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Kevin can use Atmosphere® to:
Easily send out company-wide notifications about system maintenance/outages
Create flows in SmartFlows that are integrated with ZenDesk and send out trouble ticket notifications (received, in progress, completed, etc.)
IT Use CaseKevin manages IT for a mid-sized company with multiple locations and remote workers. He needs a
more efficient way to manage notifications and trouble tickets.
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Claire can use Atmosphere® to:
Send out discounts with Engage
Create a survey flow in SmartFlows that collects feedback and uses sentiment/tonality to respond accordingly
Measure campaign effectiveness and make adjustments as needed with Insights
Marketing Use CaseClaire needs to bring a new product to market and incentivize current customers to buy it. She also
wants a more effective way to gather and respond to feedback about the product and company.
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Angela can use Atmosphere® to:
Create a flow in SmartFlows that notifies customers of overdue payments and provides payment options
Easily send out the notifications through Engage
See results and effectiveness in Insights
Finance Use Case
Angela needs to automate billing processes to maintain a steadier cash flow and remove the heavy-lifting that her team is doing to collect funds.
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Maya can use Atmosphere® to:
Create a resource center for employees to call into and record sick/vacation time, and hear company information with SmartFlows
Send SMS for quick updates and notifications with Engage
Customer Service Use Case
Maya manages a team of 30 customer services reps and is looking for a way to better manage administration of tracking sick and vacation time and sharing company information.
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Pricing & Onboarding
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Monthly Software Subscription
CPaaS Usage Rates
SmartFlows Usage Rates
Managed Solutions (Optional)
Select from Starter, Professional or Enterprise packages
Pay per use for inbound/outbound calling and SMS messages
Platform fees incurred on a consumption basis
Optional managed solutions packages available to help build, deploy and support business communications.
Atmosphere Platform as a ServiceSolution costs far less than the cost of doing nothing
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Short on time or resources? We’re here to help accelerate implementation, help you deliver results quicker, and provide best practices!
Managed SolutionsLeverage our expertise to build, deploy, and support your communications
Database creation & integration Custom web interfacesCustom dashboard & reporting
Business process integration NLP optimization Developer support & coaching
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Submit a quote request on the Partner Portal
Sales and Marketing tools available on Partner Portal• Datasheets• Video Use Cases• Battlecards
Work with your Channel Sales Director to execute contracts and Solution Summary• MSA required if new customer, CPaaS attachment covers all CPaaS applications for existing IntelePeer customers• Solution Summary includes detail applications and services and the corresponding pricing (SmartFlows, Engage, voice or
SMS services)
Onboarding• Customer web portal access will be provided• Portal training available for customer if requested• Resources: online library for integration, quick start guides, and pre-built templates
Sales OnboardingGet started
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@IntelePeerwww.IntelePeer.com
155 Bovet Rd, Suite 405
San Mateo, CA 94402
(650) 525-9200
Questions? Email us [email protected]