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ATD 2016 International
Conference & Exposition
SU111 - Neuromanagement Myth-
Conceptions and Realities in Creating
High Trust Teams
Paul Zak, Ph.D.
Kenneth Nowack, Ph.D.
www.ofactor.com
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True or False?
People have preferences for visual over auditory learning styles
The brain is only models itself during childhood so what we learn as children affect sour adult success
People are either “right-brained” or “left-brained”
Emotional hurt is purely psychological and does not have a basis in the brain
10,000 hours of deliberate practice leads to expertise
Circadian rhythm dips and rises with the strongest sleep drive primarily between 2:00-4:00 am
Practicing mindfulness meditation daily for up to 24 weeks will make structural changes in the brain
Physical exercise, although having general health benefits, doesn’t appear to directly affect brain function
Our personality in adulthood is relatively stable and rarely changes as a function of contextual and environmental factors
Women under stress, unlike men, release oxytocin promoting the “tend and befriend” behaviors
Neuroscience: Fact or Myth?
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Neuroscience: Fact or Myth?
True or False?
People have preferences for visual over auditory learning styles Paschler, H., McDaniel, M., Rohrer, D. & Bjork, R. (2010). Learning styles: Concepts and evidence. Psychological Science in the Public Interest, 9, 105–119.
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The brain is only models itself during childhood so what we learn as children affect sour adult success Neville, H.J., & Bruer, J.T. (2001) Language Processing: How Experience Affects Brain Organisation. In D.B. Bailey, J.T. Bruer, F.J. Symonds, & J.W. Lichtman. Critical Thinking About Critical Periods (pp.151-172). Baltimore: Paul H. Brookes Publishing CO.
F
People are either “right-brained” or “left-brained” Wagner T.D., Phan L.K., Liberzon, I., Taylor S.F. (2003) Valence, gender, and lateralization of functional brain anatomy in emotion: a meta-analysis of findings from neuroimaging. NeuroImage 19, 513-531
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Emotional hurt is purely psychological and does not have a basis in the brain Eisenberger, N., Lieberman, M. and Williams, K. (2003). Does rejection hurt? An fMRI study of social exclusion. Science, 302, 290-292.
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10,000 hours of deliberate practice leads to expertise Nowack, K. M. (2015). Urban Talent Myths Exposed. Talent Management Magazine, 11, pp. 35-37, 47
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Circadian rhythm dips and rises with the strongest sleep drive primarily between 2:00-4:00 am Goel et al. (2013). Circadian Rhythms, Sleep Deprivation, and Human Performance. Progress in Molecular Biology and Translational Science. 119,155–190
F
Practicing mindfulness meditation daily for up to 24 weeks will make lasting structural changes in the brain Mohr et al., (2012). A randomized trial of stress management for the prevention of new brain lesions in MS. Neurology, 79, 412-419
F
Physical exercise, although having general health benefits, doesn’t appear to directly affect brain function Szuhany, et al., (2015). A meta-analytic review of the effects of exercise on brain-derived neurotrophic factor. Journal of Psychiatric Research, 60, 56–64
F
Our basic personality in adulthood is relatively stable and rarely changes as a function of contextual and environmental factors Boyce, et al., (2015). Personality Change Following Unemployment. Journal of Applied Psychology, 100, 991-1011.
F
Women under stress, unlike men, release oxytocin promoting the “tend and befriend” behaviors Zak, P. (2014). The Neuroscience of Trust. People & Strategy, 37, 14-17.
F
Neuroscience: Fact or Myth?
@PaulJZak
Paul J. Zak
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TRUST AND GROWTH Why does trust vary so substantially across countries?
Trust in a society can be defined as the aggregate time that agents do not
spend in verifying others’ actions. That is, trust is
The Economic Journal, 111 (April), 295-321. Royal
Economic Society 2001. Published by Blackwell
Publishers, 108 Cowley Road, Oxford OX4 1JF, UK and
350 Main Street, Malden, MA 02148, USA
By Paul J. Zak and Stephen Knack
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Tracing Pathways
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The causal role of oxytocin in facilitating trust between
individuals is among the most tested findings in neuroscience
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TRUST IN ORGANIZATIONS
Performance depends on POP
PEOPLE
ORGANIZATION
PURPOSE
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Recognize Excellence
Ovation explains 61% of organizational trust
Ovation is best when
Unexpected
Tangible
Public
OVATION
O X Y T O C I N
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Design Challenges
Expectation explains 72%
of organizational trust
Identify concrete goals
Induce challenge stress
EXPECTATION
O X Y T O C I N
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Crowd Source Processes
Yield explains 57%
of organizational trust
Give control of projects to others
Allow learning through mistakes
YIELD
O X Y T O C I N
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Enable Self-Management
Transfer explains 54% of organizational trust
Colleagues bid to do work
Transfer increases energy
and health
TRANSFER
O X Y T O C I N
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Transparent Decision-making
Openness explains 63% of organizational trust
Communication is the key
Explain why something is done
OPENNESS
O X Y T O C I N
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Build Relationships
Caring explains 45% of organizational trust
Recognize the emotions of others
Allow your emotions to show
CARING
O X Y T O C I N
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Help Colleagues Grow
Invest explains 49% of organizational trust
Whole person growth
Forward looking reviews
INVEST
O X Y T O C I N
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Be Vulnerable
Natural explains 46% of organizational trust
Ask for help
Imperfection is appealing
NATURAL
O X Y T O C I N
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TRUST
The 8 Ofactor components explain
100% of organizational trust
Trust flows from employees
to customers
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JOY = TRUST X PURPOSE
Purpose must be clearly and
constantly communicated:
HOW AN ORGANIZATION
IMPROVES LIVES
Trust is built using the
OXYTOCIN factors
Joy is a key indicator of success
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PERFORMANCE
TOP QUARTILE OF OFACTOR SCORE HAVE
70% less
STRESS
28% more
ENERGY
at work
19% more
PRODUCTIVITY
26% more
JOY
27% more
PURPOSE
69% more
RETENTION
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PERFORMANCE
TOP QUARTILE OF OFACTOR SCORE HAVE
70% higher
JOB SATISFACTION
22% more
INNOVATION
33% fewer
SICK DAYS
17% more
SATISFIED
with their lives
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The best companies to work
for have annual stock returns
50% higher over 25 years
than middle of the pack
companies (1984-2009)
REASONS: Better customer
service, lower employee
turnover, fewer sick days, and
higher productivity
TOP 10:
1.Google, 2.SAS, 3.The Boston Consulting Group, 4.Edward Jones, 5.Quicken
Loans, 6.Genentech, 7.salesforce.com, 8.Intuit, 9.Robert W. Baird & Co.,
10.DPR Construction
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TESTING MANAGEMENT INTERVENTIONS
