Embed Size (px)
Citation preview
At yourservice since1922
LA LUCENTE SPA | Premise and territorial presence
La Lucente S.p.A. has about 3,000 employees distributed in a territorial network with 18 sites among operating offices and branches spread throughout the
national territory
Since 1922, for over 99 years, we have put our expertise at the service of businesses and the community in compliance with a system of values that
distinguishes us on the national market: respect for the environment, maximum attention to regulations to protect the safety and health of the public and
operators, constant updating of the skills and techniques used.
With over 5,000 square meters of covered areas and 8,000 square meters of outdoor areas, our Bari site is designed to increase our presence in the
area, making logistics support in the distribution and storage of goods more efficient and easier (assembly , packaging, shipping and transport)
HEADQUARTERSModugno (BA)
MILANO
TORINOVENEZIA
BOLOGNA
RENDE(CS)
PALERMO
CATANIA
ROMABARI
BRINDISI TARANTO
FOGGIA
NAPOLI
We are able to offer our customers a team of qualified professionals able to intercept and anticipate market developments. The acquired know-how allows us to retain a varied clientele, from the largest to the smallest reality, from public to private, always guaranteeing the maximum in terms of reliability and punctuality
Our goal is Global ServiceWe are the perfect partner for any kind of activity!
Hygiene:We perform civil and industrial cleaning of food and processing companies, environmental remediation and sanitation also of computer equipment, video inspection services and reclamation of air conditioning pipes.
Integrated Services:We take care of surveillance and security of the buildings by offering reception and switchboard management services, greenery management, management of technological systems, logistics, transport and porterage.
Real estate:We carry out maintenance and restructuring of civil and industrial buildings, electromechanical, electrical, telephone and special systems. We carry out hydro-cleaning and water sandblasting of facades and painting. All interventions are carried out in full compliance with the regulations in force concerning safety in workplaces.
Environment:We take care of collection, transport, recovery and dismantling of urban and special waste, dangerous and non-hazardous. We take care of asbestos removal, disposal and reclamation. We manage animal waste, disinfestation, pest control and removal of birds.
Hospitals:We provide hygiene and environmental sanitation services for hospital facilities. Our consolidated experience allows us to guarantee high quality standards
even in industrial environments.
LA LUCENTE SPA | The Global Supplier
Our numbers
3.000 employees
3.5 million of hours worked per year
450 million of sqms treated per year
60 million of revenue per year
LA LUCENTE SPA | The Global Supplier
Civil & industrial cleaning, sanitization , disinfection
Hospital cleaning and sanitization
Cleaning and sanitization of the transport sector
Pest control
Landscaping
Logistics and porterage
Reception, concierge and infopoint
Acrobatic rope cleaning
Separate waste collection and waste management
LA LUCENTE SPA | Company Structure
Our organization is based on the
company's Management Functions,
headed by professionals in socio-
economic and technical-scientific
matters.
Our staff is responsible for the study
and design of services and the
coordination of training activities.
In addition, we are dedicated to
technical support for the implementation
of certified management systems and
the control of the smooth running of
activities through scheduled audits and
performed on all contracts at national
level.
Our excellent training, continuous
updating, constant search for new
eco-sustainable processes and
systematic adaptation to the regulatory
framework on safety allow the
development of integrated and
customized projects aimed at the
needs and peculiarities of individual
customers.
.
Board of
DirectorsSupervisory
BoardBoard of
Auditors
Management
ControlCEO
Internal
Audit
HSE and
Integrated
Environmental
Management
Honorary
Chairman
Corporate
Area
Finance /
Passive
Cycle
Active Cycle
Purchasing
Department
Human
Resources
Payroll /
Contributions
Personnel
Policy
Trade Union
Realtions
Labour
Dispute
Business
Area
Tenders &
Contracts
Design
Department
Contracts
Department
Area
Manager
Plants
Campania
Central
Area
Production
Northern
Area
Production
Southern
Area
Production
Marketing
Legal &
Compliance
Accounting
Department
INDUSTRIAL PLANTS
Our high quality services allow us to be a leader in Global Service thanks to the innovation of management processes and the attention to new
technologies, making our company the ideal partner for the civil, industrial and hospital fields
Our clients are our
Best quality warranty!
Our main clients in the industrial field:
LA LUCENTE SPA | References
PUBLIC ENTITIES
LA LUCENTE SPA | References
FINANCIAL INSTITUTIONS
HOSPITALS
PRIVATE GROUPS
MASS DISTRIBUTION
LA LUCENTE SPA | References
TRANSPORT
The need to constantly monitor the quality of the services provided is accompanied by the desire to fully satisfy the expectations and needs of our customers. Our verification system is based on the principle of self-control of employees in the process and on the control of the service delivery process, performed in parallel with the qualitative verification of the result achieved.
Appropriate training and training of service personnel, adequacy of methodologies, technical equipment and workloads
Design and updating of the Control Plan and detailed planning on an annual scale with the identification of the most suitable verification tools (check-list, questionnaires, measurement tools)
Analysis of detection check-lists, reports and complaints, questionnaires for the detection of Customer Satisfaction with the sending of periodic reports to the Customer
Constant monitoring of the service levels achieved and identification of targeted, immediate and effective actions to resolve non-conformities
THE GOAL IS TO PURSUE THE CONTINUOUS IMPROVEMENT OF THE SERVICES OFFERED TARGETSACTIONS REQUIRED
LA LUCENTE SPA | Quality
Create conditions for dispensinga service in line with expectationsof the Client
Monitor and measure the resultsof service, the procedural effectivenessand Customer Satisfaction
Record and analyze dataguaranteeing the Clientmaximum usability of the reports
Continuously improve your levelsquality with preventive and corrective actions
A LOOK TOWARDS THE FUTURE
For almost a hundred years, La Lucente has been looking to the future,without ever losing sight of the tradition and values that have led it to be oneof the most important companies in the sector today in Italy.
Attention to the environmental theme has always been for La Lucente thecenter of a modus operandi constantly aimed at eco-sustainability and putinto practice every day in every type of activity. For this reason La Lucenteuses various systems aimed at reducing CO2 and exclusively products fallingwithin CAM (minimum environmental criteria), as well as Ecolabel products,supplies of products with recyclable packaging, electric vehicles and suppliersat 0 km. For this reason in 2020 Lucente has been awarded the European eco-label certifying the environmental excellence «EU Ecolabel»
LA LUCENTE SPA | Is Evergreen
10
LA LUCENTE SPA | Certifications
SMAU Innovation Award 2014
1. Quality management system;
2. Occupational Safety Management System;
3. Social responsability
4. Environmental Management System;
5. Environmental excellence;
6. Eco-Management and Audit Scheme by the UE
7. Legalty Rating attributed by the Authority
guarantor of market;
8. Anti-corruption management system;
9. SOA certification for the execution of public works
(Civil and Industrial Buildings Category);
10. Pest Management and Control Services.
RATING DI LEGALITÀ
Procedimento RT2905
1
ISO 9001:2015
ISO 37001:2017
4
ISO 14001:2015
SA 8000:2014
8
2
ISO 45001:2018
7
5
ECOLABEL UE
6
GESTIONE AMBIENTALE
VERIFICATA
3
9
ATTESTAZIONE SOA
Ctg. OG 1
ORGANIZATION, MANAGEMENT AND CONTROL model
pursuant to D. LGS. 231/2001
ISO EN 16636:2015
LA LUCENTE SPA | The Eco-Centric Supplier
TRAININGenvironmental training,
in order to sensitize internal staff
RESEARCH & DEVELOPMENT
Research and implementation of innovative solutions aimed at saving
energy andwater, to reduce waste and overall
environmental impact of theservice
CONTROLS& COMMUNICATION
Monitoring of the actions taken,through continuous internal audits,study and implementation of plans
for shared improvementwith the Client
RECYCLINGImplementation of sustainable management
plans and supply of products and consumables with recycled or recyclable
packagingQUALIFIED SUPPLIERS
Use of qualified suppliersin possession of Certifications
EN ISO 14001 and UNI EN ISO 9001
TECHNICAL FEATURESSelection of tools
aimed at reductionthe environmental impact of the service
(low consumption, low noise, battery power,Chemical Free technologies etc.)
LOGISTIC ORGANIZATIONUse of company vehicles
electrical and implementationof the "short" supply chain
(0 km suppliers,thanks to the widespread presence
company territory)
Our attention to environmental issues is constantly evolving. Today the company can boast a much more eco-sustainable modus operandi, thanks to the various systems aimed at reducing CO2 and the technical-operational structure inspired by the Minimum Environmental Criteria, implemented in each of our services
Via dei Gerani, 6 - Z.I. 70026 Modugno -Bari
P. iva 00252370721
tel: +39 080 531 28 28
fax: +39 080 531 28 29
mail:[email protected]
LA LUCENTE SPA |Thank you for your attention.
