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A Reliance Capital company

The Employee

Benefit Programme




Contents

About us

Reliance Life Advantage

Reliance Life Experience

Reliance Life Employee Benefits




About us

The new economy




About Us

Reliance Capital

One of India¶s leading private sector financial services companies

Ranks among the top three private sector financial services and banking

companies, in terms of net worth

Businesses include:

- Asset Management and Mutual Funds

- Stock Broking

- Life and General Insurance- Proprietary Investments

- Private Equity




Fastest Growing Life Insurance Company for two years

in a row.

Amongst the largest distribution networks in less than

two years ± Over 740 Branches, 14000 employees and

140000 advisors

First Life Insurance company to introduce µOver TheCounter¶ process for all Unit Linked Plans µ Express

Life¶

Only Life Insurance Player in India to be certified with

ISO 2000 9001 for all its processes in the first year of

operations

Among the top 5 private life insurance companies in

India.

Complete range of products in the protection, savings,

investment, pension and health segments in both, unit

linked and traditional product forms, for individual as

well as group customers.

Family of over 1 million happy customers and growing




Key Service Differentiators

Customer

CareCentre

Customer

Portal

Automated

UW

Six Sigma

Work Flow& ImagingSystem

ISO 9001

Process

Discipline




Lifeline

Enterprise-wide portal

One-window access for all

stakeholders

One stop to access all relevant

information and f unctions

Shortcuts to all relevant

dashboar

ds




Documentum

Process Governance Application

Workflow Automation

Scanning & Imaging System

Streamlined Storage & Archival

of documents

Avoid In-transit delays

Creation of a paperless office




Quality & Knowledge Management Roadmap

PHASE 1 ± BUSINESS PROCESS EXCELLENCE / PROCESS QUALITY

ISO 9001: 2000 - Building Business Process Excellence & reliable measurement systems

Monthly Quality Dashboards

PHASE 2 ± CUSTOMER SERVICE QUALITY; SIMPLE QC TOOLS

Customer Voice measurements

Top management review followed by necessary corrective action

Training for select group of employees on process improvement tools.

PHASE 3 ± SIX SIGMA PROJECTS

Quality Improvement (DMAIC) Projects

PHASE 4 - 360-Degree Knowledge Management Performance improvement on critical business measures by sharing and replicating internal & external

knowledge

Monitoring status of knowledge submissions & replications and the business results




Our Customer Service Philosophy ± µFaster & Easier¶

Reliance Life Line - Phone, Physicaland Internet based integrated single point,24x 7 help desk for customer fulfillment

Full service f unctionality on mobilephones

Electronic policy servicing throughInternet

Comprehensive Renewal managementprocesses

Medi-Assist Program for lab tests

Life Fir st - outstanding Priority clientservice




Focus on ³Faster and Easier Servicing´ for

Customer/ Employees

Easy and Direct

Accessibility to point of

servicing

Servicing to f ull satisfaction

at the point of contact / as

upfront as possible

Higher ease of servicing

Focus on Customer Delight

Customer/Agent/ Employee

Service through multiple

contact channels

Service near to the

customer

Least number of handoff s

and non-value added

activities

Optimal Cost per

transaction

RLIC

Along with:

Proper Controlsand risk mitigants

Inbuilt processcontingencies




Reliance Life Insurance -

Employee Benefits




Employee Benefits

Through Company Directly




Employee Benefits via Company There is no better way of keeping your people loyal

than by providing them with security and the feeling of being part of a family

Reliance Life Insurance offer s you a win win

solution

For your people:

- Cover for life/ accident for disablement, therebyproviding them with a sense of belonging!

For you:

- Freedom from forecasting and managing liabilities and

employee's gratuity and pension

Thereby, giving you peace of mind and satisfaction of fulfillingyour duties towards your corporate family!




The Benefits




Employee Benefits: leaving it to experts

Core HR Functions

- Attracting

- Retaining

- Career & Succession Planning

Non-Core & Critical- Payroll

- Benefits

- HR Record Keeping

- Training

Non-Core & Non

-Critical

- Security

- Housekeeping

- Events

Designing and managing EB plans is critical to a company,but better left to experts engaged for the purpose




We offer

Product Solutions

Investment Solutions

Service Solutions

Financial Management Solutions

In short, a holistic end-to-endapproach to employee care

We have a full end-to-endsolutions package that meetswith the needs of employees atall levels in your organization




Our Employee Benefit Solutions

Reliance Group Gratuity

Reliance Group Superannuation

Reliance Group Leave Encashment

Reliance Group Term Life Insurance

Reliance Group Term Life Insurance in lieu of EDLI

We create a better future for you and your employees,by helping you build and manage your employees¶ interest.




Investment Solutions

Consistently outperforming the benchmark indices

Among the Top 3 performing funds in the ULIP range

Active, diligent and disciplined approach to investments

In-house investment team assisted by advice

from Reliance Mutual Fund

Management in total alignment with the IRDA regulations

and prudential principles




Service

Solu

tions

Reliance Life Line as the the mandatory singlepoint Phone, physical and internet-based,integrated help desk for customer fulfillment

Comprehensive Renewal ManagementProcesses

Life First ± Outstanding priority client service

Network of 740 branches for supportacross India

Life Asia ± Group Asia integration for commoncustomer IDand member level servicing

Dedicated & competent Account Managers




Financial Management Solutions

Offer holistic support to the financial and

family security needs of every employee

Meeting the insurance needs of employees

as a group at the most

attractive premium rates

Meeting the wealth management needs

with the best professional support and

organization backing

Total flexibility to every employee in the

matter of building the individual corpus

of saving




Tailored Individual Employee Advice




Individual Retirement Solutions

Reliance Golden Years Plan

Reliance Wealth + Health Plan

Reliance Automatic Investment Plan

Reliance Money Guarantee Plan

Reliance Market Return Plan

Reliance Cash Flow Plan




Thank you

Documents

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